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I ordered an entire set of kitchen appliances on November 13 2023. Refrigerator, range, microwave, dishwasher, etc.… Building a kitchen around the appliances and need them installed. However the December 9 install date came and they called and said it would be pushback till January. I called and said that was acceptable then they assured me it would be delivered December 30. I rescheduled my kitchen build. Two days before that delivery date, I received another message stating it was going to be delayed until January 30th!? I called and went to a local store and was livid. They told me it was the range that was on backorder, and Samsung will not ship anything but the entire order even though everything else is in stock. I told him I was unacceptable. They were costing me money and they assured me it would be delivered January 9th!? Again, I rescheduled my kitchen install and guess what!? Today I receive an email stating it will be February 13th! I even cancelled the range from the order so they would actually ship it but nope. Still can’t meet their commitment. They of course promise it will be next Tuesday. I doubt it. In fact; I will pay double for the whole package if they actually make that date, but they won’t. They keep passing the buck to Samsung but I didn’t buy anything from Samsung, I bought from Home Depot and they act unaccountable for this debacle.. Do not buy from Home Depot. This was a Tremendously frustrating and expensive mistake. I will be demanding a refund and going elsewhere. I can literally swim to South Korea faster than they can ship me a refrigerator!? 3 months of empty promises and wasting my time is enough. I’m done with this dump.
Claimed loss: 5000.00
Desired outcome: Refund, compensation for lost time or deliver my appliances this week.
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Thanks Mr Helpful. Ironic name… I don’t find it helpful to hear about whether you stock products you sell, nor do I wish to have another unhelpful helper like yourself make excuses for your companies gross incompetence and ridiculous vendor relationships/missed delivery promises while it costs me time and money. I will contact my Home Depot and I will request a refund and NEVER purchase another Samsung product nor give Home Depot one single dime of my money in the future. Both companies need to reevaluate their attitude and approach to individual CUSTOMERS, instead of corporation’s “CONSUMERS”
Wonderful advise Mr Helpy Helperton! That’s a great idea! That way I can STILL choose to give my business and my money to Home Depot instead of getting refunded and patronizing another appliance store that won’t jerk me around for 3 months. Man you’re helpful. Can’t wait to mentally unpack the amount of irony wrapped up in this exchange, this is a Total cluster F***k but now it’s a little more entertaining. Thanks Mr Super helpful.
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Home depot appliances customer Dis-service is the worst in the industry. They claimed they do not have their own appliance warehouses. So you would do better ordering appliances from Amazon better customer service. I own a company with multiple properties across multiple states. I have ordered from home depot Costco Best Buy AJ Mason etc. If I have a problem everyone else resolves it quickly. I recently bought a 4400.00 appliance package from them for one of my properties. They delivered a defective refrigerator. They refuse to deliver a new one but insist i must go through service. they first offered to send the installer ? than insisted i go through service. I finally agreed than they asked me for the serial number. The appliance is 2200 miles away. I told them it was getting absurd that i order from them so that i don't need to play these games. They told me to call and bother the tenant to find the serial number. At the end of the call i was told to stay on the line for a brief survey, I did and when asked would how likely i was to buy from and recommend Home depot i entered 1 will not ever deal with them
The system would not accept the response. I guess no one in the corporate office only want good answers I suppose Ted Decker is asleep at the wheel and only wants good news.
I just sent a memo out to everyone in my company to no longer use Home Depot for anything major , and to only use them for small items if there is no Lowes or local hardware nearby.