Home Depot
reviews and complaints

Purchased a GE washer/dryer combo from Home Depot on the Home Depot credit card. The dryer has never worked, taking several hours to dry a light load no matter what setting it was put on. My husband thought we were setting things wrong, and refused to call for a warranty replacement until September 2021.

When we called Home Depot (several phone calls) they referred us to GE (several more phone calls) stating they would replace the dryer under warranty. GE stated they would NOT replace the dryer, and indicated they thought the problem was in the Home Depot installation (the electrician stated there was no problem with the installation, only a problem with the dryer).

We filed a dispute with the Home Depot credit card and received a denial as Home Depot indicated this was a "manufacturer's warranty issue" and we were supposed to call them.

Since we did call GE and was referred back to Home Depot, this amounts to customer abuse. We are not responsible for the issues between Home Depot, where we purchased the equipment, and their source. They need to work it out. Regardless, the dryer is a fire hazard, and needs to be junked (NOT at our expense, btw) and replaced with a working dryer.

Good Afternoon,

Please be advised that receipt attached and the purchase was not done nor authorized with anyone in our company. I would like to know how to proceed, and if we need to get the authorities involved. Please advise.

Gus Rodriguez
National Maintenance Director
(954) 674-9255 Cell Phone
(800) 241-4469 Office Line
Home | MegaStar Restoration LLC

800-241-4469
Dylan Smallwood- Dispatch (754) 484-0894 Office Line FL, NC, DC, GA
Ethan Duarte - Dispatch (754) 484-0894 Office Line, NC, FL, DC, GA
Matias Oliva Dispatch (754) 484-0894 Office Line
Paula Silva- Accounting ( 754) 484- 0894 Office Line
Ramon Olivo Field Supervisor (646) 256- 0832 Cell Phone
Federico Rodriguez (954) 674-9255 Human Resources Director
Maggie Soto (772) 801 5294 Senior Accounting Director
Mr. Rodriguez (561) 372-2707 Senior Operations Director
Gus Rodriguez (954) 674-9255 National Maintenance Director
Ricardo Rodriguez (703) 231-7648 C.E.O
Home | MegaStar Restoration LLC

I've been a loyal customer of HD for 25+ years and have an online account I use frequently to either make purchases, shop for items to purchase or create project lists using the My Favorites and Named Lists to store the project items for purchase.
I've found a number of anomalies which irritate me, but usually have work arounds.
However, the Saved List feature is the most heavily used feature for me and as of the last few days its been acting and today it has stopped working. I chatted online to Annie who had no clue what I was talking about and gave me a phone number to call. Unfortunately the only help offered via phone is order support.
Its become very apparent, that HD has NO IN-LINE Support, which is amazing in this day and age where a significant percentage of goods are purchased via online capability.
My issue was urgent to me as I had built a number of saved lists for my basement build out. Acting as the GC for the job, timing of material delivery is paramount to containing costs. Add to the regular shortages of materials, its like a dice shoot.
So as I'm trying to get the material ordered from my lists, the online LIST FUNCTION decided not to work and presents a Create New List option every time I tried to open any of my 9 lists.
So I tried to Chat with a HD today and found that Chat is doesn't support the Online account, nor does the 800 number the Chat person gave me. The only option was for them to create a ticket and IT might get back to me in a couple days.
Give me a break, HD wants the purchase, they just don't want to pay to ensure the customer can make a purchase online. So now I have to take my $30, 000 order and move it to Lowes, because I'm not going to patronize a business who is too cheap to support their online business model.
Oh, and this same Online system refuses to apply any Military discounts you have registered with HD. its so bad, that every online order I make, I immediately return and repurchase it to receive the military discount that Lowes includes online, so you'd rather waste precious associate time. So much for a nice phone app ... but you forgot to include those who you claim to support - Military, Veterans, First Responders
I'd love to stay with HD but they don't even remember me after 25+ years and require I enter my email address for each purchase using the same credit card & phone number ... Lowes remembers their customers...
HD do you really care about your non-pro customers who make up a significant percentage of your revenue? Is your online revenue a part of your long-term strategy? to your customer it doesn't appear that way!

Home Depot (HD) - Doors Department

My husband and I went to Home Depot looking to replace 3 doors with French doors. We started this project 10 Aug 2021, on that day we were told that before we order doors we need to get our doors measured so we paid the $40 for the contractor to come out. On 26 Aug 2021 I received a text to schedule a time and date to measure my doors.

Conversation with HD Contractor:
Aug 26 - HD Contractor: Hello we are a contractor with Home Depot, we are trying to get measures schedule. What door are we measuring?
Me: Can we scheduled for 8 Sept? No reply back until 13 Sept

Sept 13 - HD Contractor: Hello we are a contractor with Home Depot, we are trying to get measures schedule. Wednesday 15 Oct 2021 between 12-4 pm.
Me: Reply - OK
***On 15 Oct we waited till after 4pm before called him, he then told us that we was not on his schedule and he did not know.

29 Sept - HD Contractor: Did we ever get your patio door measured? For some reason I still have it on my list.
Me: Reply - NO.
HD Contractor: Will Friday afternoon work?
Me: We are in the store by your area. Can we talk about this?

2 Oct - HD Contractor: Hello w e are a contractor with Home Depot, we are trying to reschedule measures in the area. We will be doing Topeka area Monday 4th at 12-5 let us know if this will work.
Me: Yes that will be ok with us.
***On this day we call him at 5pm and he said that he can't make because his truck broke down earlier that day. It would have been nice if he called us and let us know.

4 Oct - contractor showed up to measure doors. Took him all but 10 minutes to do the job.
-----------------------------
Sept 18 received and email Subject: Your Measure is Complete! PO# [protected] - Patio Door Measure.

Thank you for allowing us to perform the measure for your installation project. Your measurements will be sent to Home Depot. Email Mr. Damon Montford.
-----Original Message-----
From: Towson <
Sent: Saturday, September 18, 2021 9:57 AM
To: [protected]@rfinstallations.com
Subject: FW: Your Measure is Complete! PO# [protected] - Patio Door Measure

Mr. Montford,
Sir, no one from your office came to measure my doors. I am not sure who's house measurements you are sending to Home Depot but it wasn't for my house.
Our appointment was yesterday 9/15/2021 from 1200 noon to 4 pm. We waited but no one showed up. We called the number that I received a txt from and someone name JJ answered. He told us that he did not know he was supposed to come by to measure my doors.
***Bottom line, your installer never showed up and no measurements were ever done.
---------------------------------------------------------
When we talked to the installer and he didn't know that the job was 3 French doors vs 1 STD door.
We went back to HD to ask how come the installed did not know that there were 3 doors instead of 1 and no one at the time could tell us. 3 times we went to HD for assistance and there was no associate present, we waited in the area 20 minutes. Some other associates walked by and did not offer any assistance. After waiting for 30 minutes we were told that associates working there were either at lunch, at a meeting or off for the day.

After the doors were measured, that same day we went to HD to orders doors. When we got there, there was a couple there waiting and the lady told us that they have been waiting for over 30 minutes and no one showed up, they left and we waited 15 minutes more still no assistance. We went to Lowes and we ran into the same couple and they were ordering their door from Lowes.

Because we like working with Shawn, we decided to give HD another chance, so 2 days later we went back and after waited 10 minutes I seen a business card on the desk hoping to get some help, I called the number, the person that answered the phone is from Leavenworth said that he will try to get me some help. A few minutes later someone showed up. A few minutes after my husband showed up with the assistant manager not knowing the first person I was already talking to was the actual manager, as he was helping he was very rude and unfriendly. Then associate Shawn showed up he help us, we interrupted his training. He was very patient and very helpful. But when he tried to see the door measurement, they were not in the system. I called the contractor name JJ and asked for the measurements while we were in the store. Needless to say it took another 15 minutes for the measurements to send over. After measurements were received Shawn helped use select the doors and screens which they were in stock. He was extremely knowledgeable and very professional. Shawn is very good as his job and we would to thank him very much for all his help through out this process. HD need more people like him. He deserves recognition not just for this but because he is all about the customer.

Bottom line: We are very disappointed with HD but because of one person we returned. We started this process since 10 Aug 2021 just to get doors ordered and as of 11 Oct no one has called to schedule an installation date. We have more projects coming up so hopefully we don't have to go thru this same issue again.

Suggestion - To keep customers from waiting such a long time a simple sign would be helpful when no one is available for the area, point them to a different department for assistance.

Remember the saying - Successful businesses know how to build loyalty by establishing relationships with their customers, identifying their wants and needs and providing the highest level of customer service. Shawn has done that and more!

My refrigerator is dying a slow death. Went to my local store, order new fridge and a dishwasher (new addition) over $2800. Received a call the delivery was on its way. Didn't understand the caller, asked him to repeat. They arrived. He said your dishwasher is here, I said what about the refrigerator. Oh, it's here after they checked. Got the dishwasher in the house - said they couldn't/wouldn't install - apparently I was missing the top so they could fasten the dishwasher - didn't know that. They called the boss - did face time with him. Couldn't understand him - had to ask him to repeat. I got very, very frustrated and screamed "SPEAK ENGLISH" as I had no idea what they were saying. I tossed the employee's phone onto my stove... didn't throw it, didn't slam it. The boss told the workers to take back the appliances. The fridge never made it off the truck. Called and talked to the manager of my local store, Ryan, not much help - couldn't tell me when I would get a call back or resolution. Called corporate, talked to a Tracy - she was helpful and tried to mediate between Ryan and myself - to no avail. I can understand outsourcing - which was done and have no problem with that. HOWEVER, no more than I would expect Home Depot send an English speaking person to say another culture's household where they didn't speak English, I don't think it fair to send Spanish (?) speaking folks to an English speaking household. They only spoke Spanish, I think, I had no idea if I was being called names, I had to ask again and again to repeat themselves. Lots of talking - nothing I could understand.
I just retired from 22.5 years of child support - used to dealing with foreign languages - if I didn't understand what was said, I didn't just speak more slowly and loudly as most do - we enlisted the help of someone that did speak that language. I even walked away to calm down.

Further - I have been working with my local store to inquire about a screen door for my french doors (also purchased at Home Depot) since FEBRUARY 2021. That still has not been resolved. No notes were put in the system every time I checked on the progress, so every time was like starting over.

I'm done with home depot - I was a loyal customer for years - since 1987. That is done, I will now deal only with your competitor, Lowe's.

We purchased a new Samsung Washer/Dryer combo on order #[protected]. Sale went smoothly and sales person indicated washer and dryer must be disconnected. I am disabled with cancer and my wife is a senior citizen, so we hired our contractor to come in and do that for us. At the time we purchased the combo, we also purchased the new hoses and dryer ducting to be installed on the new units. Now when the delivery people showed up is when the problem started. As we were requested we had both units disconnected from the backs of the units, however, we did not disconnect the old hoses and vent ducting from the supply. I was resting in my room and heard your delivery people tell my senior wife that if we wanted the new hoses and venting to be installed, she would have to disconnect the existing hoses and ducting from the wall mounted taps and exhaust port herself. She tried explaining, we were only advised to have the supply lines disconnected from the washer and dryer. Your delivery people were adamant that she would have to do it. Upon hearing this, I came out of my room and repeated the explanation my wife had just given. I found the attitude of your delivery people totally changed. They agreed to hook up both units using the old still connected to the supply lines to our new combo.
So my complaint is two fold: 1. Your Carleton Place sales person should have clearly indicated that not only should the old units be disconnected, but if we wanted new lines installed, the old ones should also be disconnected. 2. The attitude of your people when dealing with a retired female was discriminatory, as evidenced by how accommodating they became when a male of the household entered into the conversation. Now I am not some crazy liberal, but I definately noticed a change in tone, attitude, and demeanor from when they were dealing with a lone female vs a male figure. Needless to say, we will be returning the new supply lines to Home Depot for a credit. I just had to get this off my chest. I would appreciate hearing back on this issue.

I ordered a new stove and range from Home Depot store #4701 with the haul away service for my old appliances. My delivery date came, only the stove was installed. The range was not installed. The delivery service moved my old appliances outside then told me they had no room on their truck and would need to come back for it. I called customer service and the earliest they could come back out and haul away was 3 weeks. Meanwhile the appliances are sitting out in front of my house in the street.

Hi
My husband and I have been loyal customers for over 25 years. Two weeks ago we came in your Punta Gorda Branch in Florida. We were looking in the garden center and upon turning into a row my husband snagged his leg on a protruding wire shelf. I immediately ran to an employee to get help. She had to ask a manager where the First Aid box was located. The manager opened it up and handed me a handful of band aids. Not only did he not come over to access my husband leg, he also failed to check on the jagged shelf. The whole approach to this situation was unprofessional and showed an extreme lack of care. I am enclosing pictures - the first pic is the day of the incident and the 2nd photo is from today (weeks later)

I spent 1 1/2 hrs picking out my lumber and standing in line to purchase. Was told I had to have the actual card to purchase. I had a digital escripe already purchased. Asked to see the manager and after another 10 minutes her showed up and did absolutely nothing to help me. I had to have someone there to help me load the wood for me so there coming was a complete waste of time. I wasted my time and the homeowner I'm working for schedule for the project is messed up now too. I have 3 pre paid $500 escripe gift cards that are on my phone. I have used escripe many times with no problems. I have tried calling corporate Home Depot and only get a recording that sends me to another recording. I want to speak with an actual person who can fix this problem. The manager at the store (Rigo Ramerize) has no business even being a manager. He did nothing to handle the problem. He created a bigger problem for me. now I have no wood and apparently no phone number to call and I am really frustrated about this whole situation. I have a job to do why can't Home Depot do their job and provide me the service I deserve? I've PREPAYED and get worse service than ever.

$35 for measure 6/30/21. Paid carpet for family rm 7/15 $2034 on my visa 7-10 days for product to come in. Hd did not process order till 7/30 ok.. You had my money for 15 days. Made 2 payments on my visa 500 each. For 9 weeks it was delayed, unable to find drivers, waiting. Out of stock, in stock, out of of stock again.. Canceled order. Went to a another hd 9/24 to place order for different brand and type of carpet had to pay $35 again to measure..{really} same guy came out... Hd told me open hd credit to get 100.00 off. Hd credit card rep told me fico in the low 800 range. 2 cars, 3 home mortgages, rv, heloc, paid off, and only 1500.00 in credit debt {great job} sorry we can only give you 500.00 limit because you pay your revolving debt off every month... That's bad, no debt is bad. Having 1.44 mill in the bank is bad.. Having 54k in available credit is bad as it counts as debt even when you have no balance really... They want deadbeats, late payers, and that 18%. If I ever get carpet it will be the last time I shop at hd.. Ex navy, retired business owner, current dod & property manager. What has the business world come too.. Hd you need us more than we need you.

Want a freaking apology... For your incompetency. Lack of customer service, and commitment to your customers.. Maybe run a ad apologizing to all your dissatisfied customers. Find a new bank card company. Fire the people ruining your company.

Washer Dryer ordered on June 25th with a delivery date was July 28th. Delivery date was pushed out to September 8th. Having been assured by the representative (over the phone) that my existing pedestals would work with the new appliances, I did not order pedestals. At delivery, the gentlemen informed me that company policy prohibits installation on, to or with any existing parts, hoses, etc. I refused delivery and ordered the pedestals which were only available in a different color.

New delivery date was September 17th. I accepted delivery of the dryer and pedestals. The washer was severely dented and considering the obvious damage to the packing box, should never have been loaded onto the delivery truck. I refused the damaged washer and ordered a replacement. That unit is back ordered to 22 October with an estimated delivery of 27 October!

Four months from order date!?

There are 7 people in my home and we have been handwashing clothes since July.

I tried to get the same washer in an alternate color. I have tried to get an alternate matching set replacement but was told that's not possible as I took delivery of the dryer.

I have tried to get a loaner and have tried to figure out any other resolution but to no avail.

What can you do to help me get a washer of some type to carry me through.
How can I get my order expedited.

Thank you.

Repeatedly unable to use the credit card in-store without calling Citibank credit services and validating that I am the one using the card. I was told multiple times that this issue was resolved and should not be a problem in the future. Instead, every time I was at a register I was forced to wait an additional 15 minutes to talk to a person on the phone and give out personal information to make a purchase.

Horrible customer service to say the least. When I called in the last time they informed me that their entire system was down and I would need to call back later. I called back later to receive an automated prompt telling me to call back even later.

Several days passed by and I called to cancel my card, rather than give a 4th or 5th opportunity to HD/Citibank to keep my business.

I only kept this card for the convenience of automatically sending me receipts for my purchases. I guess I'll just have to type my email address in every time I visit HD in the future.

Yesterday I looked up the price for this product 2 to 3 times in my cart to see my total price. You have them in stock in Valdosta Ga. I live in Live Oak Fl. I was not sure if you delivered here so I did not order at that time. I called twice to the pro desk around 4:30 pm yesterday. Waited and waited both times only to get no where. So I decided to wait until this morning to call and see if they deliver here. The pro desk said they do. I then went online again to order and the price jumped from 1290 to 1417 for 50 bundles. I have ordered 4050 in appliances back in april that I have gotten the run around on. And am still waiting to see them. And 8900 in windows and doors that took for ever. Those things I can live with. But this ends our relationship. The small house I am flipping now and then selling with 105 acres will have no more product from home depot put on it. And the house on the 112 acres next to this that I am going to build no next will see NOTHING from home depot put on it. God damn vultures!

I bought this door at Meadville, PA Home Dept a few weeks ago, I just installed it today. The Bottom of the door was unfinished, raw, with the particle board core exposed. I am not kidding. I stained the bottom of the door and put the vinyl cap on and installed it. Is this the way the door is made?

They took my 5 gallon bucket of paint back unopened. I cancelled the order as they said they had it in stock, as I needed it that day. Well they didn't. They said they cancelled it, as I called 15 minutes after I ordered it. And then they still shipped it to my former address. Which I had to go pick up and bring to their store. Well, they have now lost over $20, 000 in sales just from me from my recent improvements. And much more money from my contractor friends. Home Depot is a horrible company.

My refrigerator delivery was delayed 15 days due to a damaged unit. The unit was not inspected before it left the warehouse. 15 days later, Tempo (your delivery contractor) delivered ny new refrigerator but would not haul away the old unit. The ant powder along my kitchen scared them into leaving the unit on the curb in front of my apartment building. H0618-33679 was original order number.

I ordered a dishwasher and paid for installation and disposal of the old unit. The delivery was to take place between 2:30-6:30 pm on Friday evening. The delivery people-GE delivery showed up after 7. The one guy took a look at where the dishwasher was to be installed and declared he could not install it because he could not reach the water shut off valve. The valve, however was clearly visible and reachable. When i pointed this out, he said "oh no the valve is hidden behind the sink and you have to first get a plumber to lower the sink so it can be reached" I said this makes no sense but let me call my regular handyman so he can explain it to you. As i left the room to call my handyman, the delivery men took off without advising me and left the uninstalled dishwasher sitting in my garage. I wrote a letter of complaint to Home depot but received no response. I then emailed home depot and received a standard response that they were sorry for my inconvenience and that they have "partnered with the appropriate departments to see that my complaint is addressed." I have no idea what this means other than its just blowing smoke on my concern and that home depot has little interest in taking responsibility for crappy service. In the future I will purchase goods from a different company.

On Friday, September 10, 2021, I, Mark Simon was supposed to receive my order from Home Depot. The order was going to my address at 218 Cordell Dr. Crockett, Texas 75835. I, gave my phone number as, point of contact, before delivery. On the date of the delivery, which is September 10, 2021, the delivery was supposed to be made in the time frame of 10:30 am and 2:30 pm.

The delivery made it to my location at 10:56 am and attempted to make contact by the phone number given with the order. The delivery driver contacted me only once by phone, but I missed the call. I work the night shift as a police officer for my county. I was patrolling the county severing my community throughout the night, making sure they were safe.

So I tried to stay up to receive my order on September 10, 2021, but due to my long hours, I fell asleep. My complaint is the driver only contacted me by phone one time, then return back with my order. I feel if they are going to deliver your order they should try to make contact more than one phone call. I Had been up all morning waiting on the order.

Then I received a message stating that the order would be delivered from 10:30 to 2:30 pm. I was called only once and that's it and they return my product back to the store. I attempted to contact the number that call me, but they would not answer the phone. Why would the delivery personnel not answer the phone when the client is trying to make contact with them for delivery.

So I called, Home Depot to check the Online status of my delivery and they informed me, that the delivery person has attempted to make the delivery and I was told I could only reschedule my order or cancel my order. I told Home Depot over the phone that this, was a gift for my wife for her birthday and that I really need the order today. They informed me that it has been over an hour and that the person who delivered the rider might be back in Houston by now.

I stay two hours from Houston and all the driver had to do is answer the phone, when I called him to return their order. I was so upset the driver would not answer the phone. I am supposed to answer the phone when you call when you deliver my product, but you can't answer the phone when the product is returned undelivered. You dont make an effort to contact me only once by phone, which is not enough.

Telling me they don't deliver in my area, but once a week and that's only on Friday. I feel my order should be delivered tomorrow because I was home but only called once by the delivery person. One call is not enough to be making deliveries two hours away.