Home Depot review: Receipt of damaged product and inability to receive money back for the return

On January 15, 2024, I placed an online order for a snowblower Order # WM57822396. It was delivered on January 17, 2024, DAMAGED.

Return was completed per online on January 22, 2024. At this time, the online operator, (from North Ogden), said that I could reorder a new snowblower and receive $150.00 credit for the damaged unit. She tried to place the order and my Visa would not accept. I messaged my bank and was told there was nothing wrong with my card or account. The problem was obviously the fault of the online operator.

Damaged snowblower was picked up by Hub Group B of L # R8235859 on 1/26/24. I have been trying to obtain the refund for the returned unit with no success. I have called several times and was told "3 to 5 days". Yesterday, I called again and was told I could go to a Home Depot store, and they would put the refund on my card. I went to the Home Depot on Wall Ave in Ogden. Three (3) employees, including the manager, called on this account. I was told my account was flagged for a problem by the online person, and that they were unable to give me a refund because the unit was not at their store. Please remove the flag and return my money for the returned damaged unit. I will not pay the interest on my Visa for another month. I have been a customer of Home Depot for many years and have not had a significant problem prior to this one. Tell me what I can do to receive My refund!