CB Home Improvement and Maintenance Home Depot Complaints #962-981

Home Depot review: Hardwood flooring in-store order

Allison Dang of Berkeley, US

Nov 23, 2020 6:03 pm UTC

On 11/02/2020 we ordered hardwood flooring from Home Depot in Hercules, CA. The order was to be delivered between 11/13 and 11/18/2020, so we stayed close to home expecting the delivery. We thought it would be nice of them to give us a heads up the day before, but they did not offer this; also there was no way to track it, and no way to know when it was on its way, or to tell when it was imminent. So we stayed close to home and waited. It was not delivered by the 18th, and though we tried to contact them to find out why not, we got no response. Today, 11/23, my husband went in person to the Home Depot and found out that they had cancelled our order four days after we had placed it (11/06), never telling us they had cancelled, nor why. We had charged it to a credit card, and when they cancelled the order, they did not refund our credit card. This is absolutely unsatisfactory!

0 comments

Add a comment

Home Depot - I urge all of you never to get this credit card! 95

Home Depot - Staineasy carpet 78

Home Depot - Dishwasher won't clean dishes 43

Resolved

Home Depot - Employees 41

Resolved

Home Depot - Outside solar lamps model #79339 79330 60

Home Depot - unfair installation charges 3

Resolved

Home Depot - Customer service for the paint department

Home Depot - Store Handicap Electric Carts

Home Depot - Poor customer service!!!!!

Home Depot - Customer safety during covid 19 1

View all Home Depot reviews and complaints

Home Depot Contacts

Home Depot phone numbers

+1 (800) 628-0525

Click up if you have successfully reached Home Depot by calling +1 (800) 628-0525 phone number 2 2 users reported that they have successfully reached Home Depot by calling +1 (800) 628-0525 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 628-0525 phone number 2 2 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 628-0525 phone number

Canada

+1 (800) 759-2070

Click up if you have successfully reached Home Depot by calling +1 (800) 759-2070 phone number 1 1 users reported that they have successfully reached Home Depot by calling +1 (800) 759-2070 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 759-2070 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 759-2070 phone number

100%
Confidence score

Pro Xtra Customer Service, Canada

+1 (800) 747-3787

Click up if you have successfully reached Home Depot by calling +1 (800) 747-3787 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 747-3787 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 747-3787 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 747-3787 phone number

Credit Card Accounts, Canada

+1 (800) 004-6633

Click up if you have successfully reached Home Depot by calling +1 (800) 004-6633 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 004-6633 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 004-6633 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 004-6633 phone number

Mexico

+1 (800) 466-3337

Click up if you have successfully reached Home Depot by calling +1 (800) 466-3337 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 466-3337 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 466-3337 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 466-3337 phone number

USA, Sales

+1 (877) 946-9843

Click up if you have successfully reached Home Depot by calling +1 (877) 946-9843 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (877) 946-9843 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (877) 946-9843 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (877) 946-9843 phone number

USA, Major Appliances

+1 (866) 875-5488

Click up if you have successfully reached Home Depot by calling +1 (866) 875-5488 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (866) 875-5488 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (866) 875-5488 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (866) 875-5488 phone number

USA, Consumer Account

+1 (208) 337-8249

Click up if you have successfully reached Home Depot by calling +1 (208) 337-8249 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (208) 337-8249 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (208) 337-8249 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (208) 337-8249 phone number

Tournament Coordinator

+1 (907) 232-6285

Click up if you have successfully reached Home Depot by calling +1 (907) 232-6285 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (907) 232-6285 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (907) 232-6285 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (907) 232-6285 phone number

38698

Click up if you have successfully reached Home Depot by calling 38698 phone number 0 0 users reported that they have successfully reached Home Depot by calling 38698 phone number Click down if you have unsuccessfully reached Home Depot by calling 38698 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling 38698 phone number

Text Support

+1 (800) 430-3376

Click up if you have successfully reached Home Depot by calling +1 (800) 430-3376 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 430-3376 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 430-3376 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 430-3376 phone number

Customer Support

More phone numbers

Home Depot emails

thdcustomercare@homedepot.com

100%
Confidence score: 100%

Support

Home Depot address

2455 Paces Ferry Rd SE, #B #3, Atlanta, New Jersey, 30339-1834, United States

Home Depot social media
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jul 21, 2026
View all Home Depot contacts