Home Depot
Reviews and Complaints

I purchased this product from you guys. I come to find out there are no screws in he box to assemble this product. Im very disappointed now I have a scattered piece of this product in my living room. I also have guests over for the holidays I asked for the screws to be expedited and im being told 7 days to get them. Im never purchasing another product from you guys.

I have ordered multiple items from Home Depot for delivery. When these products arrive the boxes are often in bad shape and are filthy. Bringing these into my house tracks in dirt, dust, and grease, just from the outside of the packaging. When purchasing a charcoal grill, the packaging was ripped and torn, and parts of the grill were bend and deformed, which had to be fixed in order to assemble the grill. I also recently received a fire pit which had a torn box. Hardware had fallen out of the box and was on the ground nearby. The product was also scratched and damaged from what looked like a fall. It is very frustrating to receive products in this condition and I hope Home Depot will improve.

My wife and I purchased a dryer in Rock Hill, S.C. to be delivered 3 December and was not delivered. After not being able to reach the delivery company, a second delivery date was scheduled by Home Depot for 13 December. Once again, there was no delivery. We visited Home Depot Saturday and spoke to "Rob" who is a store manager. He said he would pass it off to another manager. He wasn't helpful at all and didn't seem to care. He said there had been several complaints about deliveries, but the company was closed during the weekend. We still have not spoken to anyone from Home Depot.
My wife took time off twice for this delivery. We have been spending time and money using a laundry map during this holiday season while we have family visiting in addition to our two kids. If we don't get a reasonable compensation, we will cancel our order and take our business elsewhere. Thank you for your time.

I went to your Fayetteville arkansas location to order some lumber to be delivered on dec. 5th and was told by an associate that, that location didnt offer Saturday deliveries. I know that all other stores deliver on saturday and wondered, 1 why doesnt the Fayetteville store & 2 does corporate know. I ultimately had to have my lumber delivered from Lowe's. I just thought you'd like to know

I work at a Home Depot tool rental dept . They are using solvents that's not approved to clean drain snakes and other tools that have to be cleaned when returned . When I asked the manager said the other "safe" chemicals were too expensive and don't work as good . So we are spaying this hazardous stuff from a spray bottle and it's bad . You choke if your too close . Then the tools get washed in a pit and they "clean" the pit at night every few weeks, dumping this stuff out back on the ground . Also they store gas in a gas cabinet that is not working because I get a headache from the fumes .

Asked for assistance to purchase railroad ties. Employee named Mike came to assist me and instructed me I could not choose two of the ties from the banded stack on the shelf. He stated the had to choose from the junky pieces on the bottom. He then said I would need a flat cart. I said I will go and get the cart. As I walked away to get the cart he also walked away. I returned with the cart, but Mike never did return. After waiting five minutes, I decided to leave and see what Lowe's has to offer. As I was leaving, I spotted Mike on a forklift device in another area of the store. I guess he did not plan to come back and help. I did find better pieces and assistance at Lowe's for the same price. I will be taking my business to Lowe's fron here forth.

September 7, 2019 applied online for rebate on paint purchased on September 6, 2019. When I tried to check on the status of the rebate ($100/ apx.) got a message the site is dangerous to my computer, and when I finally managed to get to the site there is no record of the tracking number.

Needless to say, we are very disappointed with Home Depot. Not the first time we have been lied to by this company.

We will be using the local competetor from now on. Home Depot doesn't seem to be much for upholding it's promises.

2 Weeks Ago i had purchased a power tool kit for $449 from Home Depot in Tucker GA. i had purchased this for one of my employees but paid with a instore card. i was not informed that this would make it a non refundable item. this week i went to return the unopened item back at the store and even had my receipt of purchase that shows where i bought it and everything but i was told it would be non refundable even tho i have a receipt because i paid with a instore card and the system takes it as no receipt even tho i have one. I am extremely disappointed when i purchase over 50K every year from home depot. I run a construction company and that is the reason i even had instore card since my employees go to home depot when they are on a project and buy extras and when the project is over we return the items that are not used but unfortunatly i never get the receipt so i also get in on instore credit. but after this experiance home depot is going to loose my business to lowes for a error thats not even mine since your store receipt clearly states that a item can be returned with a receipt in a undamemged or unopened box which i did so and was still denied a refund just because i had used a instore credit to pay for it.