Home Depot reviews and complaints 1
View all 2384 complaintsHome Depot - flooring installation
Have life through vinyl laminate flooring installed. There were a couple of defective tiles. Installer came out cut up floor and still was not laying correct. He had to re cut again and he cut through my perfect tile underneath wrecking it. He could not get it to lay flat. Submitted photos manager said it was installation error and sent out a another installer their best however he made it even worst. My ring of video surveillance camera has picked up the entire conversation and installation. Conversation with store manager and installer that all the seams are lifting it's not laying right it's either our product and definitely an installation issue that it either needs to be all ripped up and relaid or credited back that I should not accept it this way. Now I am getting the run around. Home depot uses USIG installation group. They have made up lies to the Better Business Bureau saying it is not an installation Hara but yet I had it on recording from the installers and the manager of home depot and district manager as well. I am done getting the run around I would be very wary of using home depot's installation company
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We recently moved to Berlin Center Ohio, bought our new home, and came to Home Depot on 13 November 2019 to order new carpets for our three small bedrooms. One month later, 12 December 2019, we receive a call from the Home Depot in Austintown, informing us that our carpet is still back ordered, with no delivery date in sight. We have completely renovated our home, with the exception of our Home Depot carpeting, while we've been waiting. We are both long time, big spending, senior citizens, that have always taken our business to Home Depot first. Today we cancelled on $3K order and will be taking ALL of our future home need business elsewhere. One month, with no date in sight? Sad that you treat any customer this way but, as a US Navy Veteran (21 years), and as a Senior Citizen, I just expected common courtesy and professionalism. Home Depot and the Austintown store are pathetic.
Greg Hill