CB Home Improvement and Maintenance Home Depot Design consultant broke my blind and disappeared

Home Depot review: Design consultant broke my blind and disappeared

WendyS123 of Oakland, US

Sep 26, 2023 6:28 pm EDT

Featured review

In early June, design Consultant George Kilner came to my property at 4616 Venice Way, San Jose, CA to give me an estimation of window replacement. While checking on the windows, he broke one of the blind.
He called his manager and said they will replace it for me. I emailed him a few times after the incident but I never heard back. I need money compensation for this damaged property caused by HD employee's negligence.
From: Wendy Shan
Subject: Re: Venice blind replacement
Date: August 19, 2023 at 9:24:36 AM PDT
To: "Kilner, George E"
I’m stilling waiting to hear back from you George…
On Jun 7, 2023, at 9:58 AM, Kilner, George E wrote:
Good morning,
They have been ordered. I will go by the store tomorrow and check the eta.
George
Home Depot
George Kilner
Design Consultant
Home Depot
925/290-542
From: Wendy Shan
Sent: Tuesday, June 6, 2023 9:26:53 PM
To: Kilner, George E
Subject: [EXTERNAL] Re: Venice blind replacement
Hi George,
Any update on the ETA for the blind replacement?
Thank you
Wendy
> On May 30, 2023, at 5:41 AM, Wendy Shan wrote:
>
> Hello George,
> I would like to proceed with the replacement of the broken blind of 4616 Venice Way as you communicated with me via the email a couple of days ago.
>
> I will hold off the decision of window project until the blind was fixed by Home Depot.
>
> Thank you
> Wendy

Desired outcome: I need money compensation for this damaged property caused by HD employee's negligence.

0 comments

Add a comment

Home Depot - I urge all of you never to get this credit card! 91

Home Depot - Staineasy carpet 78

Home Depot - Dishwasher won't clean dishes 43

Resolved

Home Depot - Employees 41

Resolved

Home Depot - Outside solar lamps model #79339 79330 60

Home Depot - unfair installation charges 3

Resolved

Home Depot - Customer service for the paint department

Home Depot - Store Handicap Electric Carts

Home Depot - Poor customer service!!!!!

Home Depot - Customer safety during covid 19 1

View all Home Depot reviews and complaints

Home Depot Contacts

Home Depot phone numbers

+1 (800) 628-0525

Click up if you have successfully reached Home Depot by calling +1 (800) 628-0525 phone number 2 2 users reported that they have successfully reached Home Depot by calling +1 (800) 628-0525 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 628-0525 phone number 2 2 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 628-0525 phone number

Canada

+1 (800) 759-2070

Click up if you have successfully reached Home Depot by calling +1 (800) 759-2070 phone number 1 1 users reported that they have successfully reached Home Depot by calling +1 (800) 759-2070 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 759-2070 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 759-2070 phone number

100%
Confidence score

Pro Xtra Customer Service, Canada

+1 (800) 747-3787

Click up if you have successfully reached Home Depot by calling +1 (800) 747-3787 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 747-3787 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 747-3787 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 747-3787 phone number

Credit Card Accounts, Canada

+1 (800) 004-6633

Click up if you have successfully reached Home Depot by calling +1 (800) 004-6633 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 004-6633 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 004-6633 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 004-6633 phone number

Mexico

+1 (800) 466-3337

Click up if you have successfully reached Home Depot by calling +1 (800) 466-3337 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 466-3337 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 466-3337 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 466-3337 phone number

USA, Sales

+1 (877) 946-9843

Click up if you have successfully reached Home Depot by calling +1 (877) 946-9843 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (877) 946-9843 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (877) 946-9843 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (877) 946-9843 phone number

USA, Major Appliances

+1 (866) 875-5488

Click up if you have successfully reached Home Depot by calling +1 (866) 875-5488 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (866) 875-5488 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (866) 875-5488 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (866) 875-5488 phone number

USA, Consumer Account

+1 (208) 337-8249

Click up if you have successfully reached Home Depot by calling +1 (208) 337-8249 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (208) 337-8249 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (208) 337-8249 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (208) 337-8249 phone number

Tournament Coordinator

+1 (907) 232-6285

Click up if you have successfully reached Home Depot by calling +1 (907) 232-6285 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (907) 232-6285 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (907) 232-6285 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (907) 232-6285 phone number

38698

Click up if you have successfully reached Home Depot by calling 38698 phone number 0 0 users reported that they have successfully reached Home Depot by calling 38698 phone number Click down if you have unsuccessfully reached Home Depot by calling 38698 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling 38698 phone number

Text Support

+1 (800) 430-3376

Click up if you have successfully reached Home Depot by calling +1 (800) 430-3376 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 430-3376 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 430-3376 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 430-3376 phone number

Customer Support

More phone numbers

Home Depot emails

thdcustomercare@homedepot.com

100%
Confidence score: 100%

Support

Home Depot address

2455 Paces Ferry Rd SE, #B #3, Atlanta, New Jersey, 30339-1834, United States

Home Depot social media
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 02, 2025
View all Home Depot contacts