CB Home Improvement and Maintenance Home Depot Complaints #62-81

Home Depot review: Delta bathroom faucets that were returned with missing parts and placed back on the shelf.

jsturley of San Marcos, US

Sep 15, 2023 10:28 am UTC

I recently purchased two different Delta bathroom faucets (Port model and Portwood model) from the Home Depot in San Marcos, CA. Both faucets were on the shelf in zip-tied sealed boxes, but both had been previously sold and returned. One box had a missing part, and the other had a part covered with plumbers putty (clearly someone attempted to install and returned).

I spent several unnecessary hours trying to replace a bathroom faucet due to your deceptive practice of putting damaged products back on the shelf in boxes that appear to have never been opened. This is totally unethical and some of the poorest customer relations I have ever experienced.

I have been a frequent customer at the Home Depot franchise, but will take my business elsewhere in the future.

Desired outcome: I would like to be compensated $100.00 for the hour the plumber waited for me to return the faucet with missing parts, only to purchase yet another faucet that was returned with plumbers putty smeared on one of the parts.

0 comments

Add a comment

Home Depot - I urge all of you never to get this credit card! 95

Home Depot - Staineasy carpet 78

Home Depot - Dishwasher won't clean dishes 43

Resolved

Home Depot - Employees 41

Resolved

Home Depot - Outside solar lamps model #79339 79330 60

Home Depot - unfair installation charges 3

Resolved

Home Depot - Customer service for the paint department

Home Depot - Store Handicap Electric Carts

Home Depot - Poor customer service!!!!!

Home Depot - Customer safety during covid 19 1

View all Home Depot reviews and complaints

Home Depot Contacts

Home Depot phone numbers

+1 (800) 628-0525

Click up if you have successfully reached Home Depot by calling +1 (800) 628-0525 phone number 2 2 users reported that they have successfully reached Home Depot by calling +1 (800) 628-0525 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 628-0525 phone number 2 2 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 628-0525 phone number

Canada

+1 (800) 759-2070

Click up if you have successfully reached Home Depot by calling +1 (800) 759-2070 phone number 1 1 users reported that they have successfully reached Home Depot by calling +1 (800) 759-2070 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 759-2070 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 759-2070 phone number

100%
Confidence score

Pro Xtra Customer Service, Canada

+1 (800) 747-3787

Click up if you have successfully reached Home Depot by calling +1 (800) 747-3787 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 747-3787 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 747-3787 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 747-3787 phone number

Credit Card Accounts, Canada

+1 (800) 004-6633

Click up if you have successfully reached Home Depot by calling +1 (800) 004-6633 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 004-6633 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 004-6633 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 004-6633 phone number

Mexico

+1 (800) 466-3337

Click up if you have successfully reached Home Depot by calling +1 (800) 466-3337 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 466-3337 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 466-3337 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 466-3337 phone number

USA, Sales

+1 (877) 946-9843

Click up if you have successfully reached Home Depot by calling +1 (877) 946-9843 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (877) 946-9843 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (877) 946-9843 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (877) 946-9843 phone number

USA, Major Appliances

+1 (866) 875-5488

Click up if you have successfully reached Home Depot by calling +1 (866) 875-5488 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (866) 875-5488 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (866) 875-5488 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (866) 875-5488 phone number

USA, Consumer Account

+1 (208) 337-8249

Click up if you have successfully reached Home Depot by calling +1 (208) 337-8249 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (208) 337-8249 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (208) 337-8249 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (208) 337-8249 phone number

Tournament Coordinator

+1 (907) 232-6285

Click up if you have successfully reached Home Depot by calling +1 (907) 232-6285 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (907) 232-6285 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (907) 232-6285 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (907) 232-6285 phone number

38698

Click up if you have successfully reached Home Depot by calling 38698 phone number 0 0 users reported that they have successfully reached Home Depot by calling 38698 phone number Click down if you have unsuccessfully reached Home Depot by calling 38698 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling 38698 phone number

Text Support

+1 (800) 430-3376

Click up if you have successfully reached Home Depot by calling +1 (800) 430-3376 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 430-3376 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 430-3376 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 430-3376 phone number

Customer Support

More phone numbers

Home Depot emails

thdcustomercare@homedepot.com

100%
Confidence score: 100%

Support

Home Depot address

2455 Paces Ferry Rd SE, #B #3, Atlanta, New Jersey, 30339-1834, United States

Home Depot social media
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jun 21, 2026
View all Home Depot contacts