Home Depot review: Delivery, installation and haulaway

I am very angry and disappointed with Home Depot and would never purchase appliances from them again. I paid 2,000 for a stove, installation, delivery and haul away of the old appliance. Here is the events of the headaches and poor customer service I received

1.) First scheduled delivery July 11th 2023 delivery man spoke barely any English was rude and refused to deliver and install my stove "Not my job I just deliver. When explaining to him I paid fro installation and delivery he acted like he didn't understand me. Called Home Depot asked them just to deliver and drop off the stove. They claim I have to get an electrician. and refuse to leave the stove had to reschedule.

2.) Friday July 14th re-schedule delivery again Guy was rude and nasty to my 70 year old mother law barley spoke English and said" We deliver do not install"proceed to tell him according to the terms and conditions of my contract and what I paid for he needs to deliver install and haul away my old stove. Said no. I told my mother in law to put him on the phone, Guy refuse to speak to me and cussed in Spanish. I said you will take the old stove and leave the stove here all he had to do was drop the stove in the box why I rodered a drop in and plug it in. He refused. Are was ready fro installation hook ups were there and Said"No not my job" It is poor business practice on Home Depots part to hire cheap labor with communication barriers who are rude and refuse to do the work you pay for according to the terms and conditions of my contract. He did take the stove after having an attitidue being extremely aggressive and cursing us in spanish and but damaged my walls door and condo with his angry in the process Now I have to pay 250.00 for a hand man to do Home Depots work because the folks you subcontract out are lazy and say I deliver dont install. Poor business practice and from extensive research on the internet its a huge problem with your delivery and installation workers. Fix the problem its poor business practice.

View 0 more photos