Home Depot
Reviews and Complaints

BLUF: One delivery guy was sent to deliver two heavy vanities. The items were delivered damaged and after the whole ordeal, I ACTUALLY ended up losing $200 out of pocket. I HAVE PICS AND VIDEO! ALWAYS TAKE A VIDEO OF YOUR DELIVERIES FOLKS!

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The delivery guy shows up around 7am in the morning (on a school day) with no call or notice that he is coming. I hear loud noises coming from outside the house and wonder what’s going on so early in the morning. That’s how I came to realize that my vanities are being delivered.

He drops the boxes from the truck on to a cart on the street which is about a 4-foot drop. I do mean drop in every sense of the word. I wondered why he is doing it that way and wouldn’t it damage the vanities. That’s when it occurred to me that this was a solo deliver person delivering two heavy vanities. Even Home Depot themselves caution that it takes a minimum of two adults to move this vanity.

After unloading them, he leaves the boxes at the end of the drive way right behind my cars, blocking my cars (see pic). I asked him to move those boxes or I would not be able to move those cars and make it to work that day. I tell him to deliver the boxes to my porch and not obstruct my driveway and cars. He argues with me and tells me that he is only contractually obligated to deliver to any part of the driveway and the end of the driveway meets that obligation.

He finally agrees to move it to the porch but not to the actual porch instead to the entry way blocking the entrance to my house (see pic). He has to roll the boxes on the ground since, it’s a solo driver, he is unable to physical pick it up and move them (see pic). Then he walks away cursing in Spanish (I have learned some Spanish curse words over the years 😉) leaving the vanities blocking the entry way. I pleaded with him to move it because the forecast called for rain that day, but he was okay with leaving the vanities to be rained on. Luckily my neighbor was having something delivered to his house that day and I was able to enlist those deliver folks’ help in moving the vanities on to the porch and out of the incoming rain.

After finally receiving my vanities weeks after placing the order, I call the contractor the vanities are here and ready for install! Contractor come out later that day to do the install and upon opening the boxes they show me that these vanities are damaged (see pic). I tell them I need to return them and get new ones. Contractor tells me that’s up to me but they still are going to charge me $200 for that day.

Home Depot only refunded the vanity purchase price and no compensation (still waiting and it has been months) for the $200 loss due to contractor’s charge and not to mention the aggravation and hassle.

I think I have a good case and my video and pictures are proof positive. THEY SENT ONE GUY!

P.S. Home Depot doesn’t allow video uploads and maximum 500-character review.

Yesterday, July 6th, my friend and I rented a flatbed pickup truck at the Woodhaven Boulevard Home Depot location in NYC, to move some furniture for a youth theater nonprofit we run in Richmond Hill. We were given the contract and, because I am an attorney, I read the entire thing. We were explicitly told that the truck had half a tank of gas and that we needed to return it with half a tank of gas. While we were driving out of the parking lot, I noticed an older man standing in the way of our rental, preventing us from moving. He made eye contact with me and laughed. I figured he was laughing because I am a young woman wearing a frilly dress and driving a pickup truck--objectively funny stuff, and I laughed too. I had to gesture for him to move out of the way so that we could exit the lot. We had an uneventful journey driving the furniture to our theater.

Upon our return, the older man who had blocked us from leaving was in the rental center, and it immediately became clear that he was an employee. I returned the keys and he asked us if we had refueled the truck. We responded no, we didn't have to, since we didn't drive very far and the tank was still at half, which was our contractual obligation. Indeed, the distance we needed to travel was very short -- a 7-mile trip in total, including the journey to and from Home Depot. The Ford F250, which is the make and model of the truck we rented, gets on average 14.6 miles per hour per gallon for city driving--meaning we used less than half a gallon of gas for our entire journey. We rented the truck for 2 hours and 23 minutes, and the truck was off and parked for the vast majority of that time.

When we told this man that we hadn't fueled the car, he became enraged--and I mean ENRAGED. He was immediately antagonistic and began verbally attacking me and yelling in my face. He said something to the effect of "Oh, so you didn't leave the parking lot at all? Did you sit there for two and a half hours in the parking lot with the car off? Because otherwise you used gas and now you owe me money." He screamed this in my face repeatedly and I can actually still envision it in my mind's eye--it was extraordinarily degrading and condescending. My male friend jumped in and explained we had only driven around the neighborhood and spent most of the time parked. The man still continued screaming, saying that we had to replace any gas we used. I pointed out that the contract stated that the truck had half a tank when we left the store and that we needed to return it with half a tank. The man continued yelling at us and made us go outside with him to check the gas tank. H also claimed that he was the one who had given me the keys, which he absolutely was not--a younger man gad given us the keys and done our rental contract for us.

On our way outside to the truck, I let the man know that I read the entire contract and that I am an attorney. Additionally, as I am an assistant district attorney, I took out my lieutenant's badge to show him and to implicitly warn him against escalating the interaction further. He angrily said "Yeah, yeah, I don't care about your badge. I don't care that you're a lawyer." Of course, when he checked the car, there was half a tank of gas remaining. Instead of cooling down and apologizing for verbally harassing us, he escalated the interaction further, claiming that the tank was actually more than half full (it wasn't, as per my own check before we left AND as per the contract, which I still have), that he had checked it himself (he hadn't), and that we were liars. We went inside to finish checking out and the entire time, I was re-affirming that we wouldn't have to pay for anything because we had fulfilled our contractual obligation and had barely used any gas. In turn, he began screaming at us that, unlike me, he has "dignity and integrity." He repeatedly and loudly attacked my "dignity and integrity" for several minutes, making a scene in the store and causing heads to turn. Needless to say, it was extremely embarrassing and uncalled for. He continued hurling these insults and said his wife is a lawyer, she writes books, and she "actually has integrity." My friend asked for a receipt since we need to get reimbursement for our non-profit. He rudely responded, "If you just WAIT A MINUTE I'll get you your receipt" with as much contempt as he could muster. He also mentioned that he "[wasn't] even on the clock right now."

Finally, before leaving, I asked him for his name. He said "I don't have a name. You don't need to know my name." I asked the young associate what his name is and he said "Oh, I don't know, he just started working here," in a clear attempt to cover for him. I called the store today and found out that the older man's name is Robert and the younger man is probably Louis or Luis.

I am absolutely horrified at how I was treated last night by your associate. I am a member of law enforcement and I help run a nonprofit for kids in the arts--I consider myself to be an active member of the local community. We were just trying to move a couch 3 miles down the road for our theater production this summer because no one had a car large enough. Our program routinely spends a lot of money at Home Depot for stage, props, and costume building and our staff is no longer comfortable patronizing this location as long as Robert is there. His behavior was so vile that it probably qualified as criminal harassment (and I would know). I expect to be kept in the loop regarding what action will be taken against Robert for this behavior.

My contract number was #308704.

I ordered lumber, Timber Tech Composite Friday 7/7/23 from Watertown store 2602. A delivery was dropped off 7/8/23 by Home Depot of South Bay in Boston . It turned out to be something I did not order. So from 7/7/23 till 7/10/23 trying to find an answer to what will be done to fix the error, I still do not know for sure. Most times I could not get thru to Soth Bay and when I do I get different answers each time. No email or text regarding the mistake or correction was received.

The invoice # H2602-387914

-Peter Wong

[protected]

[protected]@hotmail.com

Dear Custmer Service Team,

I bought a Vissani 7.1 cu. ft. Top Freezer Refrigerator on Thursday, 7/6/23 and got delivered on 7/7/23. When I opened it, I found a dent right in the center of the fidge door. It is looking bad and I am disappointed. I called Home Depot, Santa Clara where I bought it and waited for good 50 minutes but nobody answered. Then I called the Home Depot in Cambell, from where it was delivered. They answered and told me that I have to take it back to the store and they will see if they have a replacement available. This was even more disappointing. I can't carry a refrigerator as I had a fractured ankle cured till last month and still not allowed to carry heavy weight. Secondly, this fridge came dented and was not inspected before delivery. It shouldn't have happened if it would have been checked. I need a quick replacement or full refund so I can find a good product as the weather is getting hot. Thanks!

Order# H0630-276662-V2-[protected]----Store purchased: 2435 Lafayette St. Santa Clara, CA 95050.

Please use my this email: [protected]@hotmail.com

A swift response would be highly appreciated!

Shazia Sajjad.

I purchased an expensive Weber grill on line, order# WB49328283. I chose Home Depot over Ace or Wayfair thinking I would have better customer service. The price was the same. Sorry to say I was very wrong. The delivery date was 7/5, but got moved to 7/6. I waited all day for the delivery. Called several times. Uses the Estes tracking app. I was told by the Home Depot rep that it was out for delivery and might come as late as 7PM. Waited until 7:20PM and called again. The rep investigated and determined it was delivered to the warehouse. Now the responsibility falls on me to call early tomorrow to try to arrange delivery. This is terrible customer service. I would like to know my complaint did not fall on deaf ears. If you want to compensate, may I suggest free assembly. I had planned to assemble myself to save the $179 charge. Alfred Robbins, [protected], [protected]@gmail.com.

I cannot seem to be able to talk to a customer service rep. It is very hard to get to talk to someone. I would like to be able to talk to someone about the military ID card that HD requires. I do not have a smart phone and therefore can not download any apps. It is really hard to get through to a customer service rep.

Hopefully there is an easier way to get the necessary ID card.

On june 6 we ordered and paid for merchandise with a total of $2,683.16 for everything to have two exterior doors and one storm door to be installed. We were told that the contractor would contact us within 24 hours via email to schedule date for installation and if not within 24 hours, they would call within 48 hours. As of today, july 4th, almost an entire month later, we have not received an email or phone call to schedule date for installation. We have called or gone by home depot complaining almost weekly and their only contact with the contractor is supposedly by email and they just keep telling us that the contractor is behind and they are not sure why they have not contacted us to schedule date for installation. This is unacceptable! home depot should be able to contact the contractor by phone and demand them to communicate with the customer!

Bought merchandise in May. Wanted to check on 6 month payments as I have not gotten a statement. I lost my credit card so I have no way to find the account number.

Calling Customer service is a joke. Kept connecting me with a robot which just created a lot of frustration. Finally got someone after 6 calls and then they told me I would get to speak to someone. When I got transferred, it was the automated service again asking for my account number.

I want to speak to someone. I'm sure if I wanted to place an order they would have someone on the phone in 2 seconds.

This is terrible customer service.

I recently had the misfortune of dealing with Citi Bank's customer service, and I must say that my experience has been nothing short of a nightmare. The level of incompetence and lack of empathy displayed by their representatives is beyond comprehension. I feel compelled to share my experience so that others are aware of the abysmal service they can expect from this bank.

To begin with, I have been facing issues accessing my credit card account for several weeks now. This is an extremely frustrating situation, especially considering the significant amount of money I have on the account. The business had committed to providing customer service for their credit cards, but they have failed miserably in fulfilling this promise.

When I reached out to their customer service, I was directed to call a number for assistance. However, the representatives I spoke with seemed completely clueless about how to verify my identity through SMS. They then attempted to verify via email, which also proved to be unsuccessful. This unnecessary back-and-forth wasted a considerable amount of my time and left me extremely frustrated.

To make matters worse, after being transferred and hung up on multiple times for an hour, I had to abruptly end the call and rush to work. During this call, the representative even had the audacity to argue with me and then hung up on me, claiming it was to "keep the call professional." This behavior is utterly disrespectful and unprofessional.

After enduring seven to eight hours of dealing with representatives who consistently refused to listen to my concerns, a breakthrough only came when my wife broke down in tears and begged one agent to listen. It is appalling that it took such an extreme emotional response for them to pay attention to our issue.

When I finally called to make an official complaint and seek compensation for our wasted time, I was met with further disappointment. The business has not made any genuine effort to resolve the issue. They only seem interested in obtaining anything that benefits them, completely disregarding the consumer's perspective. It is clear that they have no interest in providing adequate support to their customers.

The mental toll this experience has taken on me cannot be understated. Not only have they mentally exhausted me for the entire day, but they also took it to an even more alarming level by falsely reporting us to the local police, accusing us of neglecting our children and being suicidal. Such an act is not only unprofessional but also morally reprehensible.

In light of these events, I strongly advise others to steer clear of Citi Bank. Their customer service is abhorrent, lacking basic problem-solving skills, empathy, and professionalism. They have shown a complete disregard for the well-being of their customers and seem more interested in manipulating situations to their advantage. I will be taking every possible action to ensure that my voice is heard and that others are made aware of the atrocious treatment I have endured.

Please take this review seriously and reconsider any involvement with Citi Bank. There are far better options available that actually prioritize their customers' satisfaction and well-being.

I received this item on Friday, June 30, 2023. Later that day, I realized that I didn't need it. The box was never opened and is still sealed. I called the customer service number and was told that I could return it, but GE needed to approve the return and they were already closed and to call back on Monday. I was also told that if GE didn't approve, that I could return the item to Home Depot myself for a refund.

This morning, Monday, July 3, 2023, I called again and was told that GE would not accept the item and neither would Home Depot because it is a major appliance. I was also told that this policy is stated on the website. It is a microwave--not a stove! The customer rep told me that I was misinformed by the rep I spoke with on Friday. The rep was not interested in what I had to say, and I got a bit upset. How is it my fault that one rep told me one thing, and then this one told me another? She said that I should keep the new one in case the other one breaks. I finally hung up on her.

There is nothing wrong with this product. The box is still sealed and could be sold as brand new. I still don't see why I can't return it as I was previously told.

I purchased a GE Refrigerator. It was delivered on June 15th - late in the day. After running a few hours it seemed very noisy. The product guide said it would take up to 72 hours to become acclimated (which would have been Sunday evening). Monday at 8:00 a.m. we called Home Depot and advised them of the issue. They said we had to call in 48 hours. We explained the product guide said 72 hours and they said we had to put in a service call for a repair. Repair on a new refrigerator? This is crazy. I will never buy another product from Home Depot - I'd rather pay a few dollars more and get reliable customer service.

Old motor Broke in mid mow on June 24,2023

Orders new one from Home depot.

Receipt shows NO estimated delivery date

Started tracking

I was given date of June 28

I was updated to June 29.

On june 29 it arrived at warehouse 60 miles away from me.

on June 30- I offered to come pick itup

Home depot said i had to wait as the delivery date of JULY 12

They do not allow pick ups at their warehouse.

subsequently the mower has been moved to ANOTHER warehouse - 30 miles further away!

They are insisting i wait until July 12 while my grass is already knee high.

Please help

RE: Curbside pickup

I am handicapped and had a service dog in my vehicle. It was an extremely hot day. My order was ready for curbside pickup at the Titusville, Fl store. I tried downloading the required app which did not load, so I called store. They said they would bring my order right out. So I waited and waited and waited and waited. I called again and was put on hold. And waited some more. Finally, I had to leave my dog in a hot vehicle to get the product. The service people were very rude when I ask them to carry the product out to my vehicle. You shouldn't offer curbside pickup if you're not going to follow through. Then have your clerks complain about it.

April 4 2023 I ordered two windows and a front entry door from Sales Rep Bobby Dalfes. I was told the installation would be on June 5. On that date the windows were installed but I was informed the door was not available. The next day I was told the door was available and would be installed that day. When the installers showed me the door I told them it was not the right door. I ordered one with the Heirloom glass insert.. This one has a plain glass insert. They told me they should go ahead and install it and they would order the correct glass panel so all that would needed to be done was change the insert. Once they completed the installation I notice the trim was painted white and should have been black. I called Bobby and let him know what has happened. He came immediately and took pictures. He has the invoice which show "Heirloom glass insert". I had also texted a copy of the invoice to Alma. I also called and emailed her but never got a response. I was told by Bobby that it would take 6 weeks to get the glass. A week later he texted to say he needed me to sign a new request because the whole door needed to be order since the door I had was totally incorrect. On Jun 27, I got a call advising me that installation would be on July 27. Then I got a text and email saying the installation was rescheduled to June 29. After the appointed time came and went, I called Alma who surprisingly answered. She said the the original date for July was correct and June was not right. I asked her if anything could be done to move the date up. She curtly informed me that there was nothing that could be done. The door I have now has a clear glass panel and everyone can see into my house making me feel very insecure

So, I have a P.O # 29511961you can look up and see all the notes that store 8529 has input into your data base about my issue with this store. I placed an order for a custom security door thru Home Depot but made by Unique Home designs. It started in February of this year, mind you the door is paid in full. When the door arrived at the Home Depot location, I was contacted by the installer that the door was measured wrong. Home Depot sent out this contracted vendor to install the security door. It was measured wrong because it turned out they measured the wrong house, so the order had to be reordered. At this point it already had been 2 and 1/2 months for the door to come in. So now we are into May 2023, the second security door arrived June 25,2023 at Home Depot, this 2nd door arrived damaged by shipper. So now they are telling me it's going to be another 2 months or so for 3rd door. So I need so other type of assist from headquarters to intervene this situation. I've talked to every single person, whether its supervisor, MOD, 4 other MOD at your Selma, Ca locations and still waiting to hear back. please contact me as to why it's taken so long...

I would like to receive a call from head office regarding our cabinets. Customer service in Prince George and the resolution Center are giving us the run around. We have been waiting for 5 cabinets that were measured incorrectly and one cabinet that color is incorrect. This has been ongoing since our installation in November of 2022. Please call me at +[protected]. We have been very patient but feel it’s gone on long enough. We have spent thousands of dollars buying from Home Depot to build our new home. Thanks jean Goertzen.

I am told by associates of home depot that if I want an veterans discount I need to register my name,.. But, I am having difficulty with customer service help. I have ID but the service wants documents.

I am at the Framingham office and need an associates help.

In the past I only needed an army id.

Please give m ethe name a person name to see for an appointmernt.