Home Depot
reviews and complaints

Good day. I am writing this since I don't seem to be able to get any resolution using your phone contact as I have called on at least 6 occasions and nothing has been done. I am trying to return a spa/hot tub that was damaged in transit. The spa has sat in my driveway since it was delivered on July 21st. Therefore, it has sat there waiting to be picked up for over 26 days and no one to this day has called me to set up a pickup appointment.

I am further outraged at the fact that the spa arrived obviously damaged and was just left in my driveway without the opportunity to accept the shipment. In fact, I was told that it was to be delivered on Tuesday July 19th and the truck never arrived, I was then told it would arrive on the 20th, which I waited for and it never arrived. The shipment did finally arrive on the 21st and I was notified to meet the driver at my house as I was told I needed to sign for it. However, when I got to the house 10 minutes after I was contacted the driver had left the spa in my driveway and I NEVER signed for it. Now how is it I have to sign for it but it was dropped without a signature. It was obvious that the spa was damaged as it was leaning to one side.

I was told it would be picked up to NSA and three weeks later they simply cancelled the pickup without ever contacting me. I was told that Home Depot would be picking up the spa since NSA had cancelled the pickup. Now I'm being told that NSA is now going to schedule a pickup. After three weeks of waiting for these people and ultimately being cancelled by them I am now expected to believe these people will now attempt pickup. I was told they did not have the equipment to pick up the spa as they needed a flatbed. As you can see from the pictures I did not unpack the spa as there were parts sticking out the side of the packaging and you can see where it looks like it was either dropped or run into as the bottom of one side is actually separated from the main body of the spa. You can see this in the pictures; however, it does not look as bad as it does in person, but there is damage to the base of the spa.

Could someone please help resolve this issue? We wouldn't have an issue had the spa arrived undamaged. I would have already been enjoying it, yet this is becoming a nightmare as not only am I paying for something that I shouldn't have on my account for obvious reasons, it is in the way and I am afraid it could be stolen or in some bad weather could be blown over and damaged more. Please advise. Thanks, Kenneth Lance Towle.

Purchased warranty thru Home Depot, Bought the extended warranty after first one expired. Filed claim on July 11th. Computer glitch wouldnt allow claim to post. Went back and forth with Asurion about getting the claim filed. Finally called the Home Depot I bought it at and the manager got the Aurion to fix the glitch. Scheduled a repair, on Aug 1st. Ordered the parts, parts came in Aug 4th. Repair co says Asurion hasn't authorized the repair- Asurion says the Repair people haven't submitted the forms. This has been going on 12 days. Still no resloution. Have called Home Depot Corp, Home Depot Store, Asurion. No answers!

My husband and I purchased a GE Washer and Dryer set in Dec 2017, we purchased the extended warranty as well to be safe. The salesman assured us that the washer would easily wash my comforters and that I would no longer need to take them to the laundry mat. As soon as the machines were installed I tried to wash a comforter and the washing machine didn't allow enough water into the tub to get the comforter completely wet and in fact less than half of it got wet. I attempted several times to wash the comforter , tried different settings etc and essentially had to take it to the laundry mat to wash it. We immediately contacted home depot and stated for them to come back for the machines as on the receipt it states they have a 90 days return policy. But in fact this is not at all factual as we were told that we would have to take up the issue with GE and deal with attempting to have it repaired rather than having the opportunity to return the machines. Then shortly thereafter the dryer started destroying clothes, ill go to take out laundry to find towel torn, comforters and blankets always come out damaged, there is always so much lint in the trap that it is beyond plugged up with each individual load and especially with the towels I have to dry the loads twice to get them dry or only dry 4 towels at a time. with the washer we were told by the repair guys that it would never get enough water in it to do comforters as we had been told at the store, There have been at least 11 calls on the washer and 6 on the dryer and each time I call for another service call I am told that there have been no other service claims made on the machines. . I have been told that asurion would be issuing a refund by 3 supposed supervisors , even made to wait on the line while the supervisors notated that account, and then days later told that there is no record of that on the account. The warranty we got stated that after 3 service calls we would have a replacement or refund and now asurion is saying that it is 4 service calls in succession for the same issue ,.,. and still wont honor that as now they have no record of the previous service calls. They set up appointments with A&E without our knowledge resulting in missed repair appointments then leading to weeks until someone comes out to tell us that we bought terrible machines, that Asurion are the worst warranty company for them to even have to deal with. This has been a nightmare. I have spent more time doing my laundry at the laundry mat than at home since purchasing these machines. I submitted a receipt for reimbursement for almost $500 to have our laundry washed and they say they never received iit.. In the beginning the machines were under warranty with a different company and at some point the company was changed without having been notified and apparently the service calls with them vanished upon being transferred to asurion so they apparently dont count towards the 3 call warranty guarantee .

Dear sir or madam. I am a disabled Vietnam veteran. And greatly appreciate the discount you offer vets. However, I am afraid I will no longer be able to take advantage of the program.

As I stated earlier I am a disabled Vietnam Veteran, as a result of traumatic brain injury I was left with tunnel vision and only have a 30 Degree field of view. Basically, I see only what is immediately in front of me, at a distance of about 8 feet my field of view is about 4 feet wide. I was visiting the Home Depot at 6874 US 322 Franklin, Pennsylvania 16323. As I turned from the main Isle down the tool Isle, one of the Home Depot employees was standing on the right side of the isle against the display. Because he was on the inside of my turn, I could not see him at all, I did not run into him or anything, in fact I did not know he was there until he loudly and sarcastically said, "Excuse me works well around here". Now I realize he had no way of knowing my handicap, However, an employee who is being paid to serve the customers should never speak to one in such a rude and condescending manner regardless of the situation. I lodged a complaint with the Manager on duty while Kerby (the rude employee) kept cruising by to listen in on the conversation.

I have no idea what transpired after that, however now every time I go into the store and Kerby sees me he goes out of his way to walk by and laugh, smirk and or make a comment like "still here", Some people think they are all it" or "Boo Hoo"

I am not a person to make threats or offers to pressure one into a decision, however unless something is done to rectify this situation permanently. I will No longer shop at Home Depot and will encourage my fellow veterans to follow suit.

Respectfully Raymond Bernard

Home Depot, price gouging SOBs, there are three prices for buying a shower door. There is the computer price for a complere Delta shower door kit $399.00, then there is a set of shower doors minus the kit for $169.00, now I have to buy the kit, because there out of stock on the advertised complete kits. Then there is the price at the check out cashier. $169.00 became $204.00 and so on and so forth. My shower door purchace totaled $531.00. I promised my client I could get it for the $399.00 cost. I ended up installing that shower door for FREE, because I am honest. I encurage all small contractors Stay away from HOME DEPOT for shopping, and LOWES for that matter. Bob Jackson

we ordered a bathroom countertop in March and just had it installed today [protected]). 2 days after we placed our order we changed the color to just white, we were told no problem since the order had not been placed yet. We were told it would be 2 to 3wks for someone to contact us to measure, that was 5wks. We then got a message that they couldn't do the edge we asked for, then it was if we picked a different material it would get done sooner ( that was 3mo after the order was placed), then it was back to the edge. When I would call them back I would never get anyone. The day before it was to be installed I got a call telling me the time needed to be changed from 8am -10am to 10am to noon, then I talked to someone that told me a machine had gone down and they would not be able to install when they had first told me, then I talked to someone else that said it would be installed 8-10-22 between 8 and 10am, they showed up about noon with the original color we ordered, my husband had them install it because we didn't want to start all over again, I am very disappointed with this.

August 9, 2022

Approximately Between 2:30pm and 3:30pm

Order #WB19985482

The new washer was banged repeatedly between the old washer and newer dryer while the delivery team was taking it to its destination. It wasn't until I asked them not to damage the finish on the new washer, that they put it down and moved things around to create a wider path. The team did not make sure that the path was wide enough to get the new washer through, which caused damage to my dryer that was found after the team had left.

The delivery team pushed the new washer up tightly against a drainpipe, pinching the power cord between it and the machine, and then left it that way. I had to pull the washer forward to release the pressure off of the power cord and drainpipe.

The delivery team did not level the machine, which is part of the installation process and making it "working ready". I leveled the machine before using.

Aug 9th , 2022 @ about 3:15 PM . Redding store in California . Call four times to ask a question . Always connected to “ someone to help you “ , but no one answered . Ist call waited 3 minutes , second call waited 2 1/2 minutes , third call waited Five minutes , last two Calle were to customer service & corporate office . Corp office was after hours , customer service did not have automated service that covered my question and a “LIVE PERSON “ was out of the question . Not a good way to encourage business and “ loyal “ customers .

Hon.Ronald D Rowland Ret.

On July 7th I applied for a credit card with Home Depot. I received an email stating that they were unable to give me the credit card due to a security alert in my report. The email stated for me to wait and get a rejection letter and call the number in the letter. The letter never arrived. I list 10 points on my credit report due to the inquiry. Experian told me that they did in fact received a copy of my report. I have been transferred to I don’t know how many different people att Home Depot. Credit services is unwilling to help and said I need to start a new credit application. So I will loose another 10 points in my credit report and without being assured they would be able to move forward or not with a decision. I would be out the points. Transferred all over home depot telling this situation and no resolve. They have a copy of my credit Experian assured me of this. I am very frustrated. I may not ever go to Home Depot again if this isn’t resolved.

On 6/24/2022 I had new carpet installed. I noticed the next day that a seam had "popped" up in the middle of the den. It's very noticeable. I contacted the Home Depot #6833 in Plano where I purchased and informed them and sent pictures. The next day there was "fraying" (little tuffs of carpet) sticking up at the seam. Once again I contacted Home Depot and sent pictures. About a week later, a representative of Cooper Installations came out for an inspection. A discussion was had about the location of the seam and he agreed that was not exactly a good place, He took out an xacto knife and cut the piece of frayed carpet off. However, the fraying has returned. The next week Home Depot #6833 contacted me and concluded that my dog's toenails had caused the fray. Well, if that's true there would have been frayed carpet throughout the house which there isn't. Home Depot filed a warranty report on the carpet. Mohaw then requested a 18"x 18" piece of carpet to test however, the carpet installers took all the leftover carpet with them. I received another email from Home Depot stating that Mohaw is saying that my vacuum caused the problem and they will not warrant the carpet. There are no other frayed areas in my home where I have vacuumed or the dog has been, only at the seam. I fear that this fraying will continue and eventually the seam will come apart.

On 07/28/2022 I purchased an LG refrigerator for $1984.74, I was given a price match on the next day as I found the same one at Lowe's for approx. $90.00 cheaper. My product was to arrive 08/03/2022. I received a voicemail at 6:30am stating my appliance was 2 stops away and I should remove all foods from the old one and unplug it. I did this, putting foods in both sinks and container and coving with ice. 4hours later home depot shows up with a refrigerator badly damaged in the front and the top left corner crushed. All of the ice has melted now and I have no where to put my foods. Around 11:30am I call my Home Depot and they say they will send a loaner fridge. It arrives around 1pm. The young man(Alphonso) that is to handle it is no more than 120lbs and struggles to get it up my front steps and then procedes to fall backwards with fridge landing on him. I am terrified at this point thinking his leg or ankle is broken. He lays there for a few moments then says he is fine. I am not. He procedes to my other set of steps where I then must help him maneuver it down. Most of my foods such as milk, creamer, condiments, sour cream, yogurts ect. have spoiled by now due to heat. I contacted my Home Depot but they said the vendor said No to any compensation. It was not the vendors fault nor did the vendor contact me to remove my foods. It was Home Depot! I was not helped, and I still have not been contacted about when my new appliance will be arriving. Today is Friday and I know the warehouse in West Columbia SC that it comes from is closed on the weekends. My house is in a big mess, the old refrigerator is leaking onto my kitchen floor and the tiny fridge they sent me is inadeguate. I also spoke to Devin at my Home Depot about the young man, telling her what happened and she had to make several calls to find out exactly who delivered it as no one was listed bringing me a loaner. He did not report it. I am happy he is OK but this is the right hand not knowing what the left is doing. I am greatly disappointed with Home Depot as this is now my fourth bad experience, 1st my $5000.00 doors, then 2 brand new lawn mowers, and now this refrigerator. I want to know what Home Depot will do to show me I am a valued customer. Thank you, Donna Goodsmith [protected]@yahoo.com or text [protected]

Good evening. I visited the Home Depot in Katy, TX yesterday and purchased a Nexgrill Grill to be delivered to my home the following day. The grill was delivered today however it came in looking completely different than the previous day meaning it was all dented, scratched and missing 3 of the burner covers! I tried to call and speak to someone on the phone all day and no answer at all. So I went to the store and spoke with the manager. The manager on duty was named David. He told me that there was nothing he could do. He said there is no truck that can come to my house to pick up the grill. I don’t have a big car and I just moved here from FL and don’t know anyone with a truck. He mentioned I could rent a truck but that I had to pay for it. I mentioned that it didn’t seem fair that I had to pay to rent a truck when the delivery truck dented my product. He still said I had to pay to rent the truck. I was not expecting that type of customer service and so I was not prepared with another person to rent a truck, go to my house, pick up the damaged grill and come back. I didn’t like my experience and now I have to take more time out of my day to do this.

Hello. I am having major issue with you store on Val Vista in Mesa, with 0 help from any of your employees.

I am in dire need of appliances I purchased over a month for my rental unit.

I have renters that were to move in Monday, now next Monday and your store is still telling me I cannot get appliances.

I had asked Lori if she can find me something comparable so I may move in my rentiers as Im losing money each day.

I received a call back from her today with 'GOOD NEWS" she found me appliances but i have to the pay difference in price because they are more. When i explained I was not going to do that, now there is nothing anyone can do for me.

I have used your company on three different jobs in the last few months and possibly windows and nothing has been satisfactory. Home Depot will not eat a mear $300 to fix this for me. Unbelievable.

See my many emails I have sent to your corp. office this week with 0 response.

On Monday, August 1, 2022 at 09:58:51 PM MST, Sara Heath wrote:

On Sunday, July 31, 2022 at 10:20:12 AM MST, Sara Heath wrote:

Hello just got a call today stating that my appliances cannot be found and delivered as scheduled which was confirmed yesterday and this Morning.

I am remodeling and have used you three times. This is a rental property with tenants they are moving in Monday, I now had to push their move in date back and also losing rental income due to this. My frustration is because this is now the 3rd problem with home depot and the the people you use to deliver. . every service i paid for was never correct.

The first time for a dishwasher, the delivery people stated they were unable to install it when they arrived due to my RO system and they had to remove the whole thing. As I took work off for this delivery I could not wait.

We called you and you guys made it right and sent a third party individual that also does delivers for you and he installed it no problem. Although this did take half our day waiting.

Second time to install my carpet. Window was starting at 12:30. I called them Moring to confirm.

I received a call from western flooring at 8am stating they were 20 minutes away. After explaining i need my original install time they told me they would have to cancel as they were 20 minutes away and there was no other options.

I had no choice but to leave work. I work for a very busy Doctors office and my leaving that day impacted my whole office and patients.

Things happen and i understand that but three times in a row? Its been extremely inconvenient for me as I'm sure you understand that

5pm yesterday I get a call form your delivery people stating they were at my address and no one was there ?

I told them my order was cancelled, they got a bit upset stating that had two appliances at my front door and i was not here. I do not live at that address and was over an hour away so they left.

At this point I am beyond frustrated with the delivery options at home depot, and I am requesting to use a third party.

Please look at my records and see who delivered my dishwasher a few months back and please put me in touch with him. I am no longer able to take off more work and sit for hours with a "TIME FRAME" of many hours. This no longer works for me after a third failed attempt I would like to be in touch with the gentleman you sent out for my dishwasher.

Home Depot came out a month or so again and measured for new windows that I need installed next month. I will be rethinking this option with your store.

You may want to consider a new logistics company.

On Friday, July 29, 2022 at 05:26:48 PM MST, The Home Depot wrote:

The Home Depot Logo

I applied for a credit card. I recieved the card in the mail 6 mths ago and I have never used the card. The other day I get a letter in the mail stating that my account is closed. They did not send me aa letter to inform me of this, but sent me a letter after they closed the account and to inform me not to use the card. I have never heard of anything like this and this is so unprofessional. Can someone please send me an email stating what happened. I dont think I should have to reapply for a card I never used. That is not acceptable. My name is Mrs. White and my email is [protected]@aol.com

Thank you

Purchased dishwasher on July 6, 2022. Salesperson (DAC 742) was very condescending and treated my husband and I like scum. Set up a date for July 14, 2022 for delivery, installation and take away of old dishwasher. "Installer" looked under sink for 2 seconds, said the shut off valves were wrong and told me I would have to get a plumber. Plumber came and said the shut off valves were good (very expensive), Redelivered the dishwasher on July 28, had the plumber install the dishwasher with no problem but at a greater expense. The "salesperson" told us if we had to get a plumber for the installation we would be refunded for part of the expense. The original "installer" was in a hurry and just didn't want to do the job which cost us more money.

Instructed to take lawn mower into Home Depot Rental Department located at 871 North HWY 27, Lady Lake, Florida 32159. This was due to the lawn mower drive not operating at all (self propelled) .I brought this to them on 6/15/2022. They told me at the time if they couldn't repair it they would send it in for service which would take 4-6 weeks. It's been over 6 weeks and my last contact with RON who made a call into the service desk (where they sent it for repair) and was told that they have not started on it and waiting for a part to proceed.

In the meantime I have rented a lawn mower from the same location for 24 hours which costs $52.46 to be able to mow my lawn and our rental property. Since then I have had a friend cut both properties and a few days ago borrowed a mower from a neighbor to cut both properties again. The Saint Augustine grass is growing at an alarming rate this summer and I am inconvenienced at this time. I've asked the rental yard if I am entitled to a free loner but the answer is NO.

REF #W02 SKU # [protected]

Would appreciate if this can be resolved as early as possible.

at Customer Service.', and smirked at her 'work' mate friend still hovering at the registere. I asked if she thought this was my fault. She wouldn't respond. DEEANN was was not in anyway a good representative of Home Depot. She was not apologetic for directing me away, and was nonchalant about sending me away.

I never expect thanks from people for mt 20+ years of being in the military, but I'm appreciative of businesses like Home Depot giving me their appreciation for my service with a discount, and that's why I signed up for the discount on my online account. However, when DEEANN knew what I was seeking [as a military member] she went out of her way to make sure I was not appreciated. As was leaving, I told her it I didn't have time to go to another customer service counter and wait in line there; DEEANN still said nothing - no 'thank you', no 'I'm sorry.', not even a 'Have good day.' However, I did turn to to say her, 'I hope you have a good day.,' and only thrn with a glare toward me fid she respond sarcastically parroting my words.

Home Depot would do well to assure this employee was re-trained in manners and customer service [never mind the military variable]. She us not a good ambassador or representative of the advertised Home Depot brand.

Lastly, I offer that I am not a complainer. My military occupation: Chaplain. I am patient abd a peacemaker by nature. But DEEANN was someone that could not be ignored.

My name: Marc DiConti. Address: 216 W. 5th St.; Cheney, WA 99004

Email: Marc.[protected]@gmail.com

Ph: [protected]

Respectfully

These people at Home depot set up an unauthorized withdrawal payments from my account without my permission. I found this out when I went to Home depot to buy some stuff on my original card. That's when I found out that my HD card had been "cashed out", and there was a new card. And they set up a payment from my checking account with out my permission. I cancelled that payment plan on that day. Then they referred me to someone that I thought was the "fraud" Dept. but it was the credit dept. trying to set me up with a new card that they have already issued. After she was done getting my information than she told me wait a minute but she put me on the credit line for applying for a HD credit card.

After that day I went to look at some of the statement that they sent to my home and they charged me some late fees and interest fees that I don't even know why!? These people are wrong on what they did to me and opening an account without my permission. I'm getting my lawyer on this!

Home is new construction, delivered April 25 th, installed July 26 th , because the gas meter was back ordered for months, stored in box 10 feet away from where it was installed. When turned on bangs loudly, called Home Depot & was told to contact Samsung, Samsung’s tech came out and said the frame was bent, probably done with a forklift. Not fixable. Told by Samsung that Home Depot is responsible. The damage cannot be seen until the front cover is removed. So I have spent over $20,000 with your company, just this year and I have no dryer which I paid $800 for. I just want it replaced with the same , so it matches the washer I purchased at the same time. Order#W883184556. MODEL#DVG45T6000W/A3. Serial#0B5E5BBT101393T

My account name is Jason Cooper [protected]@gmail.com. I called at 0937 EST from [protected] to ask a question about military discount not being applied to APP purchases. The agent was not properly trained and thus after 20 minutes he finally realized he needed to escalate the call to him manager to solve the problem. Thank you for suppling poorly trained agents to assist customers and waste their time.

Jason Cooper