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4.2 11298 Reviews

Home Depot Complaints Summary

231 Resolved
2152 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Home Depot reviews & complaints 2411

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12:46 am EDT
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Home Depot Kitchenaid refrigerator

Purchased refrigerator December 2019 for $2997.97 from Home Depot with a 5 year extended warranty from Asurion, through Home Depot. Started having electrical and ice maker issues. To date, issues still not fixed. Asurion refused to refund my money or replaced the refrigerator, but continue to send technicians. The refrigerator obviously cannot be repaired. I’m living with a non working fridge for almost 3 years. See photos where Norman Electrical, recently broke other parts from the fridge and left without repairing. I made many phone complaints to Home Depot, but they only just transfer the call back to Asurion. I am frustrated and totally disappointed with Home Depot. See photos attached of the broken refrigerator

Desired outcome: I need a total refund of my money and need Home Depot to repair my floor and cabinets from the water damage

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8:22 pm EDT

Home Depot Head cashiers

I work at the Home Depot #0224. The last year here the place has lost its morals. They let two head cashiers do anything they want. They never get reprimanded for their behavior. I have seen them be so disrespectful to other cashiers and customers. One cashier even shut down the garden and the pro division, took a cashier and went with her to customer service said she was training her but they were just goofing around. We were so short handed we look like idiots to the customers because the lines were crazy she will not jump on a register and help. There are lists of items to be done when you are a head cashier and every time I come in they are never done. They leave them to the night crew to do. The opening head cashier calls in so many time or doesn't show up but never get in trouble. She leaves money lay around and will not help the cashiers. when they ask. The favoritism here has to stop we have lost some very good cashiers because of these two and on top of that the good cashiers that they want to promote will not take the position because of the [censored] show we portray. The amount of complaints against these two are numerous but nothing is done by management. Every time I come in the cashiers complain how horrible they are treated. The favoritism really needs to stop.

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3:20 pm EDT
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Home Depot Kitchen cabint

I ordered several kitchen cabinets on Order # WP45229277. Several cabinets

were delivered on Sept. 9th. One Cabinet, a Hampton Satin White Raised Panel

(30 X 36 X 12in) is listed as being delivered on 9/09/22 tracking number

[protected]. It is also listed as being delivered on 9/22/22.

This cabinet has not been delivered at all. On one form it is listed to be picked

up at the store (Home Depot Pittsburg Kansas #2220) but I have never gotten a

pickup order from that store.

Desired outcome: Find this cabinet and have it delivered. Not having it is holding up an entire project.

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1:12 pm EDT

Home Depot Return R6371885

This is my communication with NSD with no results.

Dear Sir or Madam,

please finally set up an appointment to pick up the sauna. This is over 1 month and you doing nothing.

I have my phone always with me and one time somebody from your office called me, but we got disconnected and she did not call me back. You can send me available dates also by e-mail.

Please do something or give me the number of your manager. This is not even a joke anymore.

Milan Hamar

Dear Sir or Madam,

I try to reach you by phone since last month +, but I always get an answer that you going to call me back but never did.

This is my third return order from August 18 -R 6223951, about 10 days ago R 6306413.

Please call me on [protected].

Somebody from your office called me yesterday with no problem but did not finish scheduling pickup. The call was disconnected and she did not call back. I called your number but got only to the machine.

Please schedule a pickup by phone or e-mail. We are always home.

Thank you.

Regards,

Milan Hamar

Desired outcome: Finally, come and pick up sauna

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8:45 am EDT
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Home Depot Walkbehind Mower

On September 18, I purchased a lawnmower. There is more to say about the store experience, but my words are limited.

The box they put on my cart looked like it was re-taped. I assumed it was a broken box. When I had it at home, the mower was already open. It was clean, but the machine was out of the plastic. There was no oil bottle. I realized the oil was already in the motor, which is why there were oil stains in the box and machine. Perhaps it was a floor model, but the oil should not be in a floor model.

I needed the mower that day, and I used it. It worked. Since it is used, I cannot return. I would have bought a floor model if that was all that was available. There were other boxes on the high shelves. If it was used, it should not have been sold to me at full price. Even a few dollars off would be okay with me. I should have been told it was not a new machine before my purchase.

Since I used it already, I have no proof of the condition of the machine. I did not have the time on Sunday to drive back to the store to pick up another.

It is pointless to call the store without my proof.

Mostly, I did not want to be sold a used machine and told it was new.

Next time I need something, I will go to a smaller store if I am not in a rush. I pay a little more, but I get service.

I could not find an email for Home Depot to voice this complaint. A few years ago I needed to phone customer service on the phone and waited over on hour. This one is not worth the time.

Receipt Number [protected]/18/2022 0248

Austintown, Ohio

I would like a response from someone to at least acknowledge that there was either a mistake on trying to sell a used machine or just a bad decision. I few dollars credit would be nice, but I mostly want to know my voice was heard and maybe a comment that this should not have happened.

Desired outcome: A few dollars credit would be nice, but I mostly want to know my voice was heard and maybe a comment that this should not have happened.

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9:17 pm EDT

Home Depot flooring

I had some one come out to measure for carpet. i then purchased carpet.Then i was told they would not install because i have an adjustable bed. With that i told them if you can't install it i would need a refund. Then i was told i would have to wait till i received the carpet then they would charge me several fees . I was never told they cant install carpet If you have an adjustable bed

Desired outcome: Full refund

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5:32 pm EDT
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Home Depot Storm door

I went into Home Depot Prescott, AZ on sept 4th 2022 to order a storm door. They took 40.00 dollars for the tech to come to the house and measure the door. The Home Depot employee Richard Ludwig told me I could only order one storm door since the door size was 96 x 36. I said OK let's do it. Never heard a thing after the door was measured, I called and Home Depot told me they will have Richard call me, still no word a week later. I called again on sept 20th 2022 nothing was done on my order. I decided to go elsewhere to get a storm door, I asked for my 40.00 dollars back they said no because it was to pay for the measurement. Why should I lose out on my own money when Home Depot did not fulfill their end? I will never ever go back to Home Depot for anything in my life! How dare you take my money and not provide the service I requested!

Desired outcome: WANT MY 40.00 BACK!

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2:40 pm EDT
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Home Depot Damaged counter top

I received an 8-foot countertop that was part of order WP [protected] that was damaged. The countertop had been dragged while in the shipping carton and wore off a corner of the Ogee edge. The Top had either been stored with no center support or was shipped with something heavy that caused the countertop to have a 2-inch bow in it as well as the back splash. The back splash Formica surface is a 1/8th inch short of covering the particle board it's bonded to. The bow in the countertop also caused a crack in the Ogee surface finish.

I believe that most of the damage was caused by the manufacturer and not the shipper and had the countertop finished side been covered with the double layer of cardboard rather than the underside the wear on the corner would not have happened.

Desired outcome: Since I can rework the back splash and the countertop and somewhat repair the crack in the Ogee edge, I believe that a credit to my account of at least half of the countertop cost for my added work would be fair.

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1:59 pm EDT
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Home Depot Damage

I ordered a Frigidaire FFAD2233W10 dehumidifier on 28 Sep 21 for$177.82. It arrived with a leaking reservoir bucket. When asked to evaluate the purchase, I gave the lowest rating, but never heard from The Home Depot.

Desired outcome: An apology is appropriate.

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4:16 pm EDT
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Home Depot In-store credit

I had a card with an in-store credit of $741.59 left on it but misplaced the card. I went back to the store to ask if they could issue another card and they said nothing could be done and told me to call Home Depot's 1-800 number. I did that as well and was told again nothing can be done.

I was told there was no way to track the in-store credits, even with a receipt (which I have) from my last purchase displaying the last 4 digits of the card and the amount left on the card. This doesn't seem possible. These have to be tracked somewhere if there is card number. What would be the point of unique card numbers then? Someone is able to track this but no one is willing to help. I work for a company that spends thousands a year at Home Depot but will be switching to Lowes after this. The customer service was so poor, in the store and on the phone. I wouldn't mind if it was not much value on the card, but this is $741 and Home Depot just doesn't care.

Desired outcome: To cancel the old card and be issued a new card with $741.59 value.

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6:22 pm EDT

Home Depot Delivery and non-responsive store manager

I purchased some moving supplies for delivery about ten days ago. They were delivered on time and to my apartment doorstep. Then, a few days later, I placed a larger order for delivery on the next day delivery - Saturday. we waited for hours and tried to contact the store to no avail. On line it showed that the order had been delivered but it was not at my apartment door nor in the apartment lobby. I called customer service and spoke to a young woman who was helpful, concerned, and worked hard to get answers as to where my order was. It was apparently delivered to the wrong address and she said she would have it delivered on Sunday. She called the store to confirm the status of the missed delivery and the set up for the new delivery. I was on hold for twenty minutes. She said she could not get the store to answer and that had never happened to her before. She assured me that she would follow up and make sure that it was delivered the next day. It was not. I tried most of Sunday afternoon to call the store directly with no one at the store answered my calls. I did get put on hold several times for 20 minutes each time. The next morning I called again and asked the person who answered to check my delivery. He said it would be delivered on Tuesday rather than Monday. I asked to speak to the store manager and was again put on hold for a total of 60 minutes. I requested a callback and did not receive one - ever. I got a call on Tuesday that the delivery had finally arrived and could I meet the driver at the truck. I told her that I work 30 miles from home so that would not be possible. I asked her to deliver the items to my apartment to which she replied that no she really couldn't. I explained that I am seventy-three and would not be able to carry the items and would she please bring them to the door. She agreed. She called back and said that they would not fit in the elevator. I assured her that they would it is a large elevator and would certainly accommodate the order. She reluctantly agreed. Once the delivery was done, she said she needed a signature. I again explained that I was 30 miles away and that she was welcome to wait till I got home. She hung up. I came home to find everything in the lobby and had to drag it to my second-floor apartment. She lied. I called the store repeatedly the next day wanting to speak to the manager. Three calls and 20 minutes on hold each time, I was told the manager was off that day. I left a message with the phone person which she wrote down asking the manager for a returned call. I left a message three days in a row with no response. I have shopped at home depots, here and in Colorado and Florida for most of my life. I have always had good experiences until this. This is the worst customer service I have ever experienced and doubt I will be back - at least to the Marina Del Rey store.

Desired outcome: I don't know how you can deal with this. I finally got the merchandise, however not on the dates prior to my move. We wasted hours waiting for delivery and several hours on hold

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4:40 pm EDT
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Home Depot Tool rental customer service

Home Depot - 795 Fairview Road - Asheville, NC

On September 13, 2022 I had the unfortunate experience of receiving less than excellent customer service from the above Home Depot location. In fact, it was unacceptable customer service.

I rented a large power tine (rear) tiller. A tool I had never used before but was ensured by the person who initially took my reservation (who was very helpful and professional), that I would be "thoroughly checked out on the operating procedures" of such a dangerous piece of equipment.

This turned out to be false.

The individuals I encountered upon pick-up were young, rude, and did not represent the kind of "customer service" Home Depot would expect (I hope).

Their first names are Jeff and Maggie.

Maggie has a chip on her shoulder and stated to me that "no one listens to the women employees around here." I had no comment, but it sounded like a "discrimination" issue.

Jeff, who was asked to help get the rear tine tiller from outside, immediately indicated he didn't want to do it, but he did agree. When I pulled my vehicle into the position he directed, he put the trailer on my hitch, backed the tiller onto the trailer and that was it. He did not chain the trailer, attach the taillights plug, or offer any assistance to strap the expensive tool down to trailer. I was never instructed that I needed to bring my own straps. No, I had to buy them. Additionally, I would think/hope that HD employees that are "throwing" heavy power equipment on expensive trailers, that said employees would care enough to check to see if the taillights and turn signals were working properly and it was safe to drive off the premises.

When I asked Jeff if he would show me how to use the power tool, his response was "You checked a box on your contract that said you would watch the instructional video." I should watch the video. After I got the tool home, I looked on the website and there was no video. I wasn't even told what website to visit. Absurd. Dangerous. Rude.

Sickening customer service; absolutely unacceptable.

I went to complain to the store manager, Pete, who got me some straps and instructed Maggie (apparently a rental supervisor) to "make this right". She did not. I was handed the straps, told to go strap it down myself, and someone (Jeff) would come out to see if everything looked secure.

No one came out to check anything or assist me in any way.

This is unacceptable. And this isn't the only time I have had issues with customer service at this Home Depot location. Once, one young man in plumbing, who was sweeping the aisle, when I have several fittings I needed to purchase told me: "Sir, I cannot be your personal assistant." He refused to help me find the fittings, amongst a sea of fittings, in his department. There were no other customers and it was one hour before closing.

I informed the manager on duty and her response was "If I say something, he'll just quit."

Not my problem.

The last thing I would like to mention is this, I have been a customer of Home Depot's for decades and have spent hundreds of thousands of dollars with this business. Most of the employee interactions have been favorable and I have never had to file a complaint.

This time, it was necessary.

Desired outcome: Inform said employees that a complaint has been filed.

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6:14 pm EDT
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Home Depot Employee

A bald white man with glasses was being extremely unprofessional and disrespectful to my family and I today (September 15, 2022). My husband asked for help regarding the stock of paint and was met with an attitude. When we decided to ask another employee for help, the rude employee cut in and threw out more snarky and rude remarks while rolling his eyes. I have the right to assume this was out of prejudice as my family does not speak the best english. This is unacceptable as so many minorities go to this Home Depot. Employees should no better.

Desired outcome: This man was very unprofessional, degrading, and I hope to see this issue dealt with, as I am sure this is not the first time this has happened. This should either be met with termination or a warning.

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10:33 am EDT
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Home Depot China products

Due to all the human rights abuses in China, Home Depot should stop purchasing products made in China. I understand that the products manufactured in China are much cheaper and the savings is passed along to the consumer, but these human rights must stop and Home Depot should not be contributing to the abuses, such as child labor. Home Depot would not be alone as many companies have sold out to China. Consumers like to buy products made in the USA. And if not in the USA, then products produced in another nation that does not have human rights abuses. Thank you

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4:49 pm EDT

Home Depot Arcade Machine

Purchase 09/02/2022 Arcade Machine online they said 09/18/2022 No stool and no riser as advertised. Was forced to deal with people that would rather sit at home on food stamps and welfare two days over 5 calls over 4 1/2 hours. I ordered so I would not have to drive to a store and the store does not even stock. Why would I want to pick up load a big box in my back seat because won't fit in trunk then unload it again to bring up to my condo. You pay $450.00 to be ripped off because of incompetent and not intelligent people running a multimillion company. I can guarantee they will never get one penny from me ever that is a promise

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2:15 pm EDT

Home Depot Internet order

Ordered two patio chair covers from Home Depot. Shipment came in a large box, but contained only one cover. Phone calls to Home Depot "Customer Care" failed to resolve the issue. HD would NOT ship the missing item, and suggested I dispute the charge with my bank. This for a customer who regularly spends substantial amounts at Home Depot, including a $1700 refrigerator just last month. The item in question cost less than $30. HD spent more than that in not accepting responsibility for a missing item. I hate being driven away from a store I like, but that's what happened.

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1:37 am EDT

Home Depot My receipt

I bought a very expensive tool from Home Depot in auburn ca today. It's a Ryobi impact torque wrench. . My complaint has nothing to do with the product cuz I just bought today. But I am concerned about is the fact that I purchased a $279 product and the receipt I was given is already illegible if I would have to return this product God forbid I wouldn't be able to because the original receipt that I was at time of purchase less than 12 hours ago is already no good. It is illegible. I don't know if it's the quality paper that you printed the receipt on or if it's the ink itself either way it's your poor quality that's going to affect me negatively. I can't even read the numbers on the receipt. I will anticipate having to take this product back but what if I did wouldn't even let me. How fair to the consumer is that? As a consumer I have options of where I can purchase my tools. I'm giving you the opportunity to correct the situation so I may continue shopping with your company. I hope to hear back from you my name is Todd swindle I'm at [protected] I'm asking if you give me a call or text message or email at [protected]@gmail.com at your earliest convenience thank you and have a great day

Desired outcome: A new receipt or an gift card or something!

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10:41 pm EDT
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Home Depot Express Delivery under Order # : [protected] from homedepot.ca (canada site)

Hi,

Please find shown below my issue and please resolve accordingly by cancel this order immediately.

This order has been placed on September 1st 2022 thru Homdepot.ca website by Express Delivery should be delivered on September 2 nd 2022. However until today September 8th 2022 the items have not been delivered.

I called Home Depot phone # [protected] on September 3rd 2022 to report this issue, agent need to contact local store but local store do not pickup the phone, it was still before 9 PM. The agent sent email to the store and she told me store will contact me. Until today nobody from home depot contact me. The status of my order still show rescheduled.

I do not need these items anymore and want to cancel this order. Customer portal do not allow me to cancel the order (no option to cancel the order). Please cancel this order immediately and explain why nobody from Home Depot to give me call. Thanks for your help.

Regards,

Jusuf Widjaja

[protected]

Desired outcome: Cancel the order immediately and give explanation

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Update by J Widjaja
Sep 09, 2022 11:17 am EDT

To : Home Depot Customer Service Manager.

Hi,

Still regarding order # [protected].

I was talking with the customer service agent and her supervisor today September 9th, 2022 without any solution, The worst thing that supervisor said was to hold the phone but actually he disconnected by transferring to the other agent and I have started the explanation again.

Please Home Depot give me a call. I am looking forward to hearing from Home Depot Customer Service Manager. You can get my contact information from my order.

Thanks.

J. Widjaja

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11:20 am EDT

Home Depot Pro desk

I was a pickup person for a costumer order, but the Creditcard that customer used was a stolen credit card I did not know this purchase was unauthorized

home depot call the cops on me with out I got in to jail with out me not knowing Wtf was going on

Be care for at there picking orders for someone also end the funny scenarios is that I did not used or saw the credit card.

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8:24 pm EDT
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Home Depot Broken refrigerator

I bought my refrigerator on august 14 2021 from the store. I also bought all state protection plan. on September 3 the refrigerator stopped working. I called All State on Monday September 5 to file a claim and they could not find my plan. they told me it could take up to 2 days to find it or issue me a new one. they emailed me back that night with the policy number. I filed the claim and had to call all state for the claim. They could not get a hold of any one Monday night. it was 10pm so the guy said he would get in touch with them today and call me when he did of course this did not happen. When I got home from work, I called all state. they put me in touch with LG the manufacture of the refrigerator. I spent 2 hours on the phone with them. I was told they could not find a repair man in my area and would have to send my case to the field people. They said it could take up to 5 business days to get a reply. this will be September 13. That makes 10 days I have not had a refrigerator. this is majorly wrong. I should not have to wait almost 2 weeks to get my refrigerator fixed. makes me wonder why I spent the money for protection when nothing is getting fixed

Desired outcome: i would like my refrigerator fixed or a new one. i should not have to wait 2 weeks for them to fix it maybe

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Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Home Depot contacts

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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Is ComplaintsBoard.com associated with Home Depot?

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Use this comments board to leave complaints and reviews about Home Depot. Discuss the issues you have had with Home Depot and work with their customer service team to find a resolution.