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Asurion Complaints & Reviews

Asurion / Insurance coverage scam

DeeBo14 on Feb 21, 2019

Asurion is offer deceptive coverage for any iPhone after the iPhone 8. They charge us the same price but offer us half the coverage. No repairs can be done on the phone and they fail to notate that when coverage is purchased. You will be forced to pay for a replacement device. Steer clear...

Asurion / apple ipad

pesha6 on Feb 20, 2019

Normally I have nothing but praises for how fast products gets repaired and sent back but not this time, they received my product on 2-7-19, got an email on Feb 8th that they are ordering the part. So I call on Feb 18th to check on my device and they have no clue what is going on with my...

Asurion / filing a claim

Deb2019 on Feb 5, 2019

Delay delay delay is this companies tactic to having to complete a claim. Then, after 45 minutes, the supervisor who was helping me (after the original support person told me my claim was fraudulent and there was nothing she could do to correct their error) hung up on the phone. I'm sure...

Asurion / customer service

Nbcustomer on Jan 30, 2019

This morning, I filed a claim because my daughter's phone was stolen from school. I was passed around to 3 different reps. The first rep couldn't verify the type of phone, sent me back to cricket, the second rep couldn't verify my address, placed me on hold for 38 mins, the third rep wa...

Asurion / replacement device and customer service

Shae s on Jan 29, 2019

I have had asurion protection on both mine and my husband phone for over 7 years. We pay for the most expensive plan feom asurion. I had to do a phone claim due to my phone getting broken due to an auto accident I was involved in a few months ago. I get the replacement phone today after...

Asurion / guitar center pro coverage

Huck James on Dec 27, 2018

I have had several bad experiences with the Guitar Center Pro Coverage. Guitar Center Proper is awesome. However, the Pro Coverage that is supported by Asurion is horrible. They say that they fix something, but they don't. They sent it back to me and it had the same exact issue. They...

Asurion / total mobile protection policy through verizon

Joseph Procopio on Dec 19, 2018

I have paid $13.00 per month for the past three years. When I went to the Verizon store regarding a crack on my screen, I was handed a complicated 16 page leaflet on how to file a claim. When I tried to fill in the claim with my account number, the field would not allow me to fill in the...

Asurion / sprints trust that asurion would take care of its customers

Liknklit81 on Dec 3, 2018

I've been paying for COMPLETE CARE. which apparently complete is a term that is open to interpretation. My phone had water damage and they wanted me to pay 225 to replace a one that only costs 300 now. Asurion is the worst insurance service I have ever been tricked into paying for. I have...

Asurion / phone insurance

hdmiur on Nov 30, 2018

Claim Number: 442713619 I filled a claim for a broken screen a week 6 days ago and Asurion was supposed to send a technician to repair the screen for me. The earliest appointment they had is 3 days after. On the of repair, which I had to take a day of so the technician can come to my house...

Asurion / cellphone

mmwight on Nov 28, 2018

I am so unhappy with Asurion right now. In October my daughter dropped her phone and had to have it replaced but the first phone they send did not work but they sent her a phone that arrived the next day that did work. Now it's November and my son broke his phone. Submit a claim on...

Asurion / iphone x

Maninder toor on Nov 10, 2018

I lost my phone on July 3rd 2018 and filed a complaint with asurion and they approved my claim and took the replacement fee of $278 with taxes. They have accidentally delivered it at a wrong address and, from last 4 months I have been calling them every single day and, they are saying that...

Asurion / iphone 8

Chris Egonio on Oct 25, 2018

Claim number 58514194. I spoke with Steve from ATT to help me to reach out to saur ion regarding this matter I've been dealing with for the past going to 4 months. I returned the item that asurion shipped to me on 7/09/18 the tracking# 42056901920239010705182408087 it's a usps. I called...

Asurion / iphone 8

Maria egonio on Oct 25, 2018

I called on June 2018, I told them my daughter's phone is not working. So they send me another one. After 2 days my daughter took her phone to a friend and have them to fixed her phone. And it did work again. So I called the asurion not to mail me another phone or disregards the request...

Asurion / sony xperia ultra x2

Gregory woolman on Oct 23, 2018

I've been with freedom mobility for 3-4 years now and prior I had excellent dealings either ensurion staff was great and phone was there fast. I now have a phone that will not reboot and keeps freezing up. I called over two weeks ago finally after the online service did not work. I talk...

Asurion / customer service

Ben Llewellyn on Oct 22, 2018

After holding for several hours with their customer service department, I was passed on several times and given no resolution whatsoever. I spoke with someone in the Chief Executive office name Melaka Hendry. I was provided a phone number to contact the office directly at 6154453309. The...

Asurion / iphone 7

Lexi Creamer on Oct 21, 2018

I have had 2 malfunctioning phones sent to me in the last 2 months. After trading in my first malfunctioning phone after a mess of a customer service to approve my claim, I received yet again another one that I have had for less than 1 week. My newest replacement makes this ear piercing...

Asurion / repair replacement for s7 edge phone

Terronce on Sep 29, 2018

In sept of 2017 I began documenting problems with my phone that needed to be repaired because it would not hold a charge for over an hour. I am a flight attendant and need a phone on my person while on duty at all times. I filed a claim with asurion, and they explained the process, but...

Asurion / replacement tv issues no shipping label sent with the box

Edward Livingston on Sep 21, 2018

I have spent 5 seperate days on the phone trying to get a shipping label sent so I can return a FRIED TV that was hit by lighting. filed claim on the 10th of 09 -18 . So I am told it will be taken care of by the 24th which will be 2 weeks to return a tv not till I get my damn check. How...

Asurion / product damaged and company avoiding accountability

nycbeba1 on Sep 10, 2018

I have had a claim since June with no response or updte after multiple calls. This product was originally sent you for repair on another service order at that time the tablet worked perfectly it was sent because the dock was not inputting to the tv, after you returned and we tried to use...

Asurion / sr# 1532321798

DeAviance Fowlks-Turner on Sep 6, 2018

I have been lied to since July 2018 that my laptop would either be repaired or I would receive an emailed reimbursement ($249.61). It is now Thursday, September 6, 2018 and I am yet without a computer and without an emailed reimbursement. Daily I'm lied to that it will be resolved. Daily...