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1.9 480 Reviews

Asurion Complaints Summary

103 Resolved
364 Unresolved
Our verdict: When using services from Asurion with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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3:28 pm EST
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Asurion Electric Guitar acquired at Guitar Center- The claim proceed, but the check never arrived

I acquired an Electric Guitar (IBANEZ JEMJRWH STEVE BAI SIGNATURA) on January 2019.

A component of the guitar was broken in 2023.

I opened a Service Requuest # [protected] and sent all information required (tickets, form with detailed information).

Some days after they told me that my claim proceeded and that the check will arrive for 449.99, date of confirmation November 28th 2023.

Today, February 6th, I haven-t received any check.

I am able to provide any additional information, copy of my receipts or Service Request. Thank you for receiving my claim to Asurion company.

Claimed loss: 449.99 USD

Desired outcome: To receive by transference 449.99 USD

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11:28 am EST

Asurion Online Claim

I have tried for months to file a claim on the website. Each and every time, it comes back with an error before I can even start the claim. I've tried from multiple devices and computers, it is the same thing every single time. I've tried calling to file the claim, but am informed I need to file online first. Frustrating! Meanwhile, I am using an old crap phone that has somehow lasted far longer than the replacement phone I was sent last time. Please get your website fixed so I can get a replacement!

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10:38 am EST

Asurion Protection plan

Claim # [protected] was summited and i was asked to send in proofs of purchase of tv and protection plan and a [censored] load of pictures of the tv front and back: why was my claim cancelled i purchased the protection plan my product failed wtf.

The technical problem for my TV is the HDMI ports do not work anymore; it pixelates; it gives me horizontal lines and sometimes it gives me vertical rainbow colored bars and sometimes it just pixelates.It just doesn't give me a screen and I can still hear what I was watching and a couple of times it just turned off by itself so I don't know what ithe nsurance problem is. I was in contact with their technical person and the technical department and they asked for all these pictures, proof of purchase and I send it all then I don't hear anything from them and I checked their website and my claim was canceled

Claimed loss: $295.64

Desired outcome: pay my claim

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Is Asurion legit?

Our verdict: Complaints Board's thorough examination reveals Asurion as a legitimate entity with notable strengths. Despite a 22% resolution rate on customer complaints, which invites a closer look, Asurion stands out for its commitment to quality and security. Clients considering Asurion should delve into its customer service record to gauge compatibility with their expectations.

Asurion earns 94% level of Trustworthiness

Perfect Trust Endorsement: Asurion achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Asurion. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Asurion has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Asurion's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Asurion.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Asurion website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Asurion.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a asurion.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Asurion as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Asurion have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Asurion and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Asurion's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 22% of 13 complaints were resolved.
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4:39 pm EST
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Asurion - I phone replacement phone burning me and would not work

On July 17 2023, I was sent a insurance replacement phone. The phone kept dropping calls, would not allow for incomiing text messages and more importantly kept over heating to the point were it was too hot to touch. I called asurion [protected] several times for support as well as spent hours on the phone with att trying to resolve the issue. On or about...

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6:17 pm EST
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Asurion - Extended warranty on softball bat

Well, lesson learned. I bought my daughter her first composite softball bat last Christmas. She was so excited to have her first Easton Ghost Advanced. After months into her travel season, the bat began is chip until it ultimately cracked entirely. Fortunately, it was covered under the extended warranty we bought. I submit the claim including pictures of...

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3:50 pm EST

Asurion Insurance claim

I filed an insurance claim which was approved to repair a screen. The location to complete the repair listed in the system is over an hour from my home. The agent told me to contact the local location, check for the part needed and the claim can be switched. After spending 2 hours in the local

Store, Asurion is giving the agent the run around, command center is not answering and my time is wasted. Finally got an agent to connect me to command center only to be rude and state they can’t help me because I’m not the store rep despite the store rep being with me and in the call. Again, I’ve waited 2 hours and still no resolution to the claim. I’m not able to travel an hour away for a repair, especially with a store being 7 minutes from my home. I would like a full refund for every payment I’ve made to this company due to breach of contract!

Claimed loss: Inoperable phone

Desired outcome: Full refund of all payments to this company or immediate service at the location by my home as requested!!!

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11:27 am EST

Asurion Bad Service CON Man

This agent came out to repair a 4 year old Samsung washer that I paid $900.00 for . It was constantly go out of balance and shake till it would shut down . The only thing this man was right on was the balancing rods were bad . Then he showed me the clutch system was leaking oil and was wet only on the clutch housing . I ask him why there was no oil on floor or sides of washing machine sides and he said because it started doing it . Due to his outrageuse cost for to replace all 4 rods at $122.00 a piece I turn down the repair . I've done repair maintinance for a living 40 years it didn't make sence why no oil on floor . I called Samsung Mfg. and found out no oil in clutch system but grease . When I went back to look at my washer notice no sig n of oil and he must have out water on it . Because this con he did I already bought a new washer for $600.00 that I didn't need and I repaired the the machine for $45.00 with all new balancing rods . I feel like he owes me for service fee and cost of new washer that I shouldn't have had to buy due his con game he did.

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2:43 pm EST
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Asurion - Youbreakifix by asurion

My complaint is n jacb from asurion at my kisco hypocrite and lier he fired me the third week n training I completed and passed all the test was performing great with customer service sold accessories and signed five people for homeplus+ didn't do the tech work yet and was told I was fired because I couldn't do tech work yet didn't get my hands on any...

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6:12 pm EST
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Asurion TV repair

Before starting my account I called and asked about coverage, and if a tv would be covered if if broke in a move (screen) because it happened last time we moved . I was toldl yes. Well the screen on the TV broke and because i had not yet signed up the call and information does not show up that they told me it would be covered. I now have paid my account and the screen on my tv is not covered. I think I have been frauded and the employes are mis informed. Maybe it is just to get people to spend money.

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8:50 pm EDT
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Asurion Replacement phone does not work! [protected]

Poor Consumer Cellular Service unable to activate new replacement phone. Hours wasted on ineptitude of service. Now I also have a broken phone due to be shipped back to you as well as a replacement that does not work! I'm changing carriers and no longer need this piece of equipment nor the lack luster service of Consumer Cellular. I can be reached on land line [protected]. Any refunds?

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12:32 pm EDT
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Asurion Iphone Repair

On October 14th 2022, Asurion repaired my iPhone 13 Pro Max under Claim ID [protected]. Recently, my screen failed again and I took to Apple Store for fix. They opened up phone and found moisture damage because when Asurion fixed phone they did not remove the PSA liner from bottom part of phone causing it to not seal correctly, allowing moisture in. Photo of error per Apple provided.

Desired outcome: Expectation is that Asurion fix/replace any all necessary parts due to this error.

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10:17 am EDT
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Asurion Extended Warranty

I paid for an extended warranty through Home Depot on a fridge I bought. The ice maker stopped working within 3 years and Samsung took ownership of the claim since it was part of a class action lawsuit. I was not able to use my extended warranty due to this. I called Asurion as my fridge has been deemed unrepairable. Home Depots website states they have a no lemon policy and they also refund if you never used the warranty purchased. When I called to question this they said my policy expired 6 months ago and a manager will NOT call me back. They do not honor what is on the website and they refuse to provide customer service. The money I spent on thr warranty is down the drain due to not being able to use it with the class action lawsuit on Samsung. Customer service is horrible.

Desired outcome: Would like what is promised on the website of no lemon policy and a refund on the warranty since I was unable to use it due to class action lawsuit.

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5:09 pm EDT
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Asurion - Insurance repair

I need help getting my business phone repaired. In this day and age, the runaround I have been given is unacceptable. When I first purchased my phone, the Telus employee told me to go with Telus/Asurion over Applecare. Applecare would have had my phone fixed the same day, but this has not been the case with Telus/Asurion. Friday October 20th: Around 3pm I...

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12:45 pm EDT
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Asurion Stolen debit card information used to pay a bill to your company

Bill to Asurion wireless was paid to the company using an unauthorized payment form. My debit card. I am seeking reimbursement for this fraudulent payment. Chase Bank has been informed of this. Now I am attempting to become Debited funds back to the account from Asurion for this fraudulent activity. The company makes it very difficult to be contacted Michael Waite [protected]@gmail.com

Desired outcome: return my funds

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Update by Michael Waite
Oct 13, 2023 12:56 pm EDT

Looking at the consumer complaints it appears the company has one intent and is

not customer satisfaction

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10:16 am EDT

Asurion Replacement of phone

Have Claim Number [protected]

Been a week they tell me the phone is on back order for over a week paid deductible - still no phone. It is difficult to operate without one. If the phone is backordered maybe someone should contact, you with option of ones you have available!

Went to parts of your umbrella organization Verison (three stores): All three had the phone available but you cannot get one.

If this a stall you are using to get additional time not to adjust claims; you are treading on a class action lawsuit.

Desired outcome: I need my phone yesterday

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7:25 pm EDT
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Asurion - Phone replacement

I filed a claim online Monday and received the replacement Tuesday. I went to Us cellular (my provider) and it was not compatible with the network. Please understand that I do NOT have an alternate phone to use in order to contact Asurion. I called to inform of the mix up on Thursday and was assured that the device being shipped would work on US cellular...

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5:42 pm EDT
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Asurion - IPhone 14 Pro delivery and setup

Date: 10/06/2023. Delivery window set for between 10:00 and 12:00 noon. The technician did not show up with in the scheduled window. I waited an extra half hour but had to leave for another meeting. As I was pulling out of the garage at 12:30, the Asurion technician was approaching my house. I could not cancel my 1:00 meeting so asked the tech to reschedule...

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11:09 pm EDT
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Asurion - Insurance for a Galaxy S21

On September 12th, 2023 I accidentally dropped my Galaxy S21 in the water @3a. I went to the TMobile store @12:15p and made a claim for the damaged phone and paid the deductible for a replacement phone. The T-mobile associate then agreed to switch the phone number of the damaged phone to a Motorola phone which had another number, then she switched the Sim...

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5:59 pm EDT
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Asurion Asurion trade in process

I have Consumer Cellular. I traded in my iphone 11. That process is handled by Asurion. My trade in was completed on June 8 with

Trade in ID- CCIAT-I55LQBBYXH for $140.

To date, Consumer Cellular has not received notification to credit my account. CC does not see that it was ever received by them. I have made 4 lengthy calls to CC to get this resolved to no avail.

There is no way to talk to a human when calling Asurion. CC has also had major difficulty getting in touch with anyone at Asurion to resolve the issue.

This is POOR business practice and Asurion has stolen $140 from me.

And I'm sure Asurion has sold my phone for triple the trade in amount and has made a profit while I have nothing.

Desired outcome: I need the $140 credit sent to Consumer Cellular so that they can credit my account. I expect an email response to: [protected]@gmail.com within 48 hours.

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12:24 pm EDT
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Asurion My iPhone 14

I got my phone on September 19 2023 I went on a trip on the 23 rd of September and my phone was stolen I filed a claim right away because why would I wait it out and I keep getting denied I sent all proof my phone was stolen and still I’m denied now they are saying program abuse I’ve only filled 2 claims this is not alright I got the insurance in case something like this happens and it happened I don’t have the best of luck and not asurion has not followed through with the insurance I bought to protect my devices my phone and tablet are stolen and they are doing nothing about it

Desired outcome: My phone and tablet to be replaced

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Asurion Customer Reviews Overview

Asurion is a leading provider of device protection and support services. The company has received overwhelmingly positive reviews from customers who appreciate the company's fast and efficient service. Asurion's customer service team is highly praised for their helpfulness and responsiveness. Customers also appreciate the company's easy-to-use website and mobile app, which make it simple to file claims and track the status of repairs. Asurion's coverage options are also highly rated, with customers noting that the company offers comprehensive protection for a wide range of devices. Overall, Asurion is a top choice for anyone looking for reliable device protection and support services.

Asurion In-depth Review

Overview: Asurion is a leading provider of technology protection services in the industry. With a strong focus on customer satisfaction, Asurion offers a range of services to protect and support your devices. Asurion has established itself as a trusted name in the industry, with key statistics and facts highlighting their expertise and reliability.

Services Offered: Asurion offers a comprehensive range of services to meet the diverse needs of customers. From device protection plans to tech support and troubleshooting, Asurion covers it all. Their services benefit customers by providing peace of mind, ensuring their devices are protected and well-supported.

Customer Satisfaction: Asurion's commitment to customer satisfaction is evident in the positive customer reviews and ratings they receive. Customers appreciate the prompt and efficient customer service and support provided by Asurion. Their dedicated team ensures that customer concerns are addressed promptly and effectively.

Coverage and Availability: Asurion operates internationally, providing their services across various regions. Their extensive geographical coverage ensures that customers can access their services wherever they are located. Whether you are in the United States or abroad, Asurion is there to assist you.

Pricing and Plans: Asurion offers flexible pricing options and plans to suit different budgets and needs. Their pricing structure is transparent, allowing customers to choose the plan that best fits their requirements. By comparing the different pricing options, customers can find the best value for their money.

Claims Process: Filing a claim with Asurion is a straightforward process. They provide a step-by-step guide to help customers navigate through the claims process easily. Asurion's efficient claims process ensures that customers receive timely assistance and resolution for their device-related issues.

Warranty and Protection: Asurion offers comprehensive warranty and protection plans for various devices. Their warranties cover a wide range of damages and malfunctions, providing customers with peace of mind. However, it is important to review the coverage and limitations of their warranties to ensure they meet your specific needs.

Additional Benefits: In addition to their core services, Asurion provides customers with additional benefits and perks. These extras enhance the overall value of their services, offering customers added convenience and support. The value and usefulness of these additional benefits contribute to Asurion's appeal.

Industry Reputation: Asurion has built a strong reputation within the industry, earning the trust of customers and industry experts alike. Their commitment to excellence and customer satisfaction sets them apart from other companies in the same industry. Asurion's reputation speaks volumes about the quality of their services.

Company History and Experience: With a rich history and extensive experience in the industry, Asurion has established itself as a leader in technology protection services. Their expertise and longevity in the industry are a testament to their ability to adapt and meet the evolving needs of customers.

Technology and Innovation: Asurion leverages technology and innovation to enhance their services. They offer unique and cutting-edge features that set them apart from their competitors. Asurion's use of technology ensures that customers receive the most advanced and efficient solutions for their device-related issues.

Privacy and Security: Asurion prioritizes the privacy and security of customer data. They have robust measures in place to protect customer information and maintain confidentiality. Asurion's commitment to privacy and security instills confidence in customers, knowing that their personal data is in safe hands.

Partnerships and Affiliations: Asurion has established notable partnerships and affiliations within the industry. These partnerships benefit customers by providing access to additional resources and services. Asurion's collaborations with trusted brands enhance the overall customer experience.

Conclusion: Asurion is a reliable and customer-centric provider of technology protection services. With a wide range of services, transparent pricing, and efficient claims process, Asurion ensures that customers receive the support they need for their devices. Their industry reputation, commitment to innovation, and strong partnerships make them a top choice for customers seeking reliable device protection.

Final Recommendation: For those looking for comprehensive and reliable technology protection services, Asurion is highly recommended. Their commitment to customer satisfaction, extensive coverage, and innovative solutions make them a trusted partner in safeguarding your devices.

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Asurion contacts

Phone numbers

+1 (615) 837-3000 +1 (866) 760-9079 More phone numbers

Website

www.asurion.com

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