I'm June 2020, my phone was stolen. Asurion sent me a replacement phone after charging me the remaining balance on my phone, almost $300. In November I was contacted by someone who said they found my phone and it was in perfect condition. I had them give it to local police department, and I got it back via the police department. I contacted Asurion and the process to send that phone back started at the beginning of December and was told that as soon as they received the phone, I'd receive a refund of the almost $300, it was not the remainder of what my phone costs- it was actually a charge in order for them to send me a phone. So I would get a refund in 3 business days of receipt of the phone. I called 5 business days later, 12/17 and was told it actually takes 7-10 business days, which with holidays would be 12/28. I called on 12/30 to find out where my refund was. I was told it's been processed but their bank is holding it and it would be another 7-10 business days, which would put it at 1/13/21. I called on 1/14, was told the finance office was closed and they'd call me tomorrow. I didn't get a call, so I called. They said they needed 24hrs to research but I'd get a text or email the next day, no need to call back. I did not get an email in 24hrs so
I called again 1/16, the first person tried to give me a 7-10 day timeframe again. I asked to speak to a supervisor or manager. He transferred me to a customer care specialist who said he is personally lookingy into it and should know something in 24hrs. At this point it feels like they are pacifying me and I will never get my refund.