11408 Ocean Gateway, Berlin, MD, 21811, US
Fri 6:00 am - 9:00 pm Working Hours
Sun:7:00 am - 8:00 pm
Mon:6:00 am - 9:00 pm
Tue:6:00 am - 9:00 pm
Wed:6:00 am - 9:00 pm
Thu:6:00 am - 9:00 pm
Fri:6:00 am - 9:00 pm
Sat:6:00 am - 9:00 pm

Reviews and Complaints

Home DepotHonoring those who serve (military discount)

Today 15 Dec 2020 I brought my father-in-law into to the Berlin MD store after having a family argument as to why we needed to go to Home Depot versus Lowes (aka Brand X). We needed to order & have delivered a new washing machine & dryer & accessories for my 87 year old father-in-law. I had to use the argument that he/we could save 10% on our in store purchase/order/delivery because Home Depot unlike Loews does have a program/discount for military members (44 years of DoD Service). We failed to get the discount we were expecting on all items purchased & were only given a $7.90 discount on $1694 total purchase which only equated to only accessories purchased. I have never encountered this problem with any & all past purchases before and was mortified after justifying why we did not need to go/check with your Loews competitor. When I queried the store rep/cashier they said that the 10% did not apply to washers/dryers and cited a SKU Exclusion. I am not convinced that I/we were treated correctly IAW Home Depot's "Honoring Those Who Serve " policy. Bottomline is I/we are not pleased how our purchase was handled and that the 10% discount was not applied to all of our purchases. Felt very badly having convinced other family members why we did not need to consider Loews and that as a longtime loyal customer this was a particular perk that I/we were entitled to. Your support & assistance on this complaint and resolution is most appreciated.


Mr. D.R. Preshoot

Two 48th Street
Gateway Grand
Ocean City, MD 21842

Honoring those who serve (military discount)
Honoring those who serve (military discount)
Honoring those who serve (military discount)

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.