Home Depot

Purchased 4 items online through home depot on May 2, 2021. Received a email stating a delivery was coming and seen it was a old address from 12 years ago. I tried contacting them multiple times on the phone with no luck. I then used the text service and told whoever the situation and was told we can make minor changes but not a different address. I also should add I purchased a different item through home depot online 2 weeks before this order and no problems, they sent it to the correct address. I didn't do anything different and didn't type a address from 12 years ago. I was able to then contact UPS for the one item and had that shipment sent to warehouse for pick up and I'm not sure if I'll be able to pick up because hours are between 3-5pm only, work comes first. The next 2 items arrived over 4 days later to my old address a hour away, tried contacting fed ex the same day home depot blew me off and was told only shipper can make changes to order. The last item just shipped the day after contacting home depot and yes they sent it to old address. They obviously could care less about customers. I then contacted paypal mastercard and paypal decided to swiftly side with home depot because they had a tracking number saying the items were delivered. I now will no longer use paypal or home depot. It sucks and it's been a real pain with the added stress. I have health issues and now I'll have to take them to small claims court for 350.00 dollars.

We are so disappointed in the Home Depot 1089
In Ridgecrest CA! We called Thursday to inquiry about a flat bed trailer purchase. They stated only this Tammy person could help us purchase. Called Sunday to verify she would be there and the trailer was still there. Came in front desk girl tells us Tammy called out. We move tomorrow and need this trailer! We counted on Home Depot to help us, this is $1, 000 trailer that we needed. The girl calls a few people over heard her saying i can't get ahold of him. I told her can you call him. She said he's in a meeting….. Are you kidding me so a meeting is more important than helping a customer. Someone should always be in the store at least Monday through Friday to help sell trailers other wise don't offer them at all! The front desk should never tell a customer well I don't know what the meeting is about. Definitely want someone to figure their crap out and get that desk under some supervision

I lost my job after being sick for over a month due to covid19, only through saving, stimulus, and selling all my cryptocurrency was i able to last financially for the three months i was off of work, I am not use to being out of work but when i tried to find work i took way longer than expected so i filed for unemployment but missed my Home Depot credit payment by 5 days. So I called them and asked if they had some sort of hardship program to waive late fee and possibly make payment the following month. This is Home Depot card (Citibank) Covid19 payment plan: pay 2 1/2 times monthly fee the next month and late fee waived only when you make a payment or file hardship of which you close your account and work on payments for balance... Capital One Covid19 plan: i have 4 credit cards all payments moved to following month and all late fees waived.

Washer dryer was installed incorrectly. When calling the local Fort Collins Store we have received numerous promises that went unfilled. We have been dealing with this problem for over one month and every time we call the local store we have to deal with a different manager. I am TOTALLY disappointed with Home Depot and the product they installed.

We purchased a refrigerator on line. When it came in it was damaged. A customer service person took it upon themselves to reorder the refrigerator. I went in to the store on Stage road in Memphis to get a refund. They told me since it was ordered again they could not and would not refund our money. I did not tell or authorized anyone to reorder this this item. As I stated, the store salesperson took it upon herself to reorder without our permission. They said it will be early in June before it comes in. This will 2 months since the original order. I want my money refunded We are being punished for someones incompetence. I would like my money refunded and do not understand why it can't be since we did not ask for the item to be reordered.

I am one very upset 😡senior and can not let it go without letting you know. I ordered 8 2 gallon peking hedge cotoneaster on line and when they arrived was surprised at how small they were considering I paid almost $35 each. Today I went to my local home depot to pick up 1 more the price of 1 the size I have was just short of $8 I picked up one for $24.99. If you take a look at the attached pictures you can see for yourself why I am extremely upset 😡

I ordered 6 cubic yards of topsoil on 4/22/2021. The price was 413.31 delivered. I was contacted about a week later from the people that deliver their products and I had to pay another 150.00 for delivery which I paid since I needed the topsoil. A few days later they delivered compost instead of topsoil which is not what I ordered. The first time I called their customer service the person I talked to told Me I could order bags of topsoil and She told Me I should not have been charged for delivery and She would subtract the 150 from the price of the bags of topsoil and they would have someone come pick up the compost they left in My driveway. I agreed to the above. She also told Me they would refund the 413.31 that I already paid for the topsoil they did not deliver. By Friday April 30th I had neither heard anything about picking up this compost nor been refunded the amounts they had told Me I would get to be applied to the bag topsoil. On Monday 5/3/2021 I again called them and after being on hold for 30 minutes I talked to another customer service rep who listened to what I was telling Her, told Me She was going to transfer Me to some one who could help Me. I was on hold for another hour and 15 minutes with no one answering and the call disconnected Me with no help. I called again yesterday May 3rd and I talked to an oriental lady who I could not understand and She couldnt understand me, talked for about 15 minutes and I did Hear her say something about 85.00. After I got off the phone I got an email saying that their were crediting Me with 85.00. Why I dont know but I have not heard anything about the 563.31 I spent for the topsoil I ordered nor any other info. Between Friday and Monday I spend almost 6 hours on hold and trying to explain what has went on between Myself and home depot. Which was a total waste of time. If they do credit Me 85.00 then they only owe Me 478.31. The telephone number I called each time was [protected]. I have a tota of 13 emails the I have gotten from Home Depot, their delivery company and a company that was supossed to pick up the compost but so far no action from any of the 3. If someone can exlain to me how to attach the emails I will sent them all to You.

Ordered a 7 pc patio set, with matching 5 pc fire pit set, and 2 matching chairs. The 2 matching chairs arrived, as did the 4 chairs that go with the fire pit. Now we're being told the fire pit is not available and not going to be available - and they want us to return the 4 chairs for a full credit. That would mean cancelling the entire order and starting over again.

Why cant they just issue a partial credit for the fire pit - let us keep everything else - then let us order a new stand alone fire pit?

They are going out of their way to make this difficult - and their customer service area has tunnel vision that does not include making things easier for the customer.

DAY ROSS Co. delivery guy 04/30/21.
- 1st, came to my garage w/gazebo (not my order)
-2nd, WE ARE CURRENTLY IN LOCKDOWN, HE WAS NOT WEARING A MASK!
-Finally, watch the attached video (with sound), of him take a running start & SLAM the metal box into my driveway & garage floor. Also pic of the damage!
BIG PURCHASE, BAD EXPERIENCE, NO MORE HOME DEPOT.

I was informed that one of the employees, who served as a Marine, was fired because he was wearing a tee-shirt with PTSD on the shirt. "post-traumatic stress disorder" and was told by the female office worker that Home Depot finds PTSD Offensive and does not support PTSD. I was under the impression that Home Depot supported all aspects of the Military. I guess the West Richland Washington Home Depot does not support this anymore.

Order #0216804920, all items except SKU# 1001357993 were received.

The vanity did not arrive. We were here on Aril 13th and it was not delivered.

Here is the transcript of my time online with customer support (no resolution):

You
at 14:59, Apr 23:
Hello - I need help locating an item. The status says it was delivered on April 13th, but we haven't received it.Read
Info
at 14:59, Apr 23:
As we help you today, please feel free to respond at your own pace. Please note our hours of operation are Monday to Sunday, 8am to 9pm EST.
Home Depot Virtual Assistant
at 14:59, Apr 23:

We can certainly help you with any issues with delivery. An agent is best suited to assist with this situation, let me check if anyone is available.
Home Depot Virtual Assistant
at 15:00, Apr 23:

Before I connect you to a live agent, please provide your full name related to the order.
You
at 15:00, Apr 23:
Christine SmallerRead
Home Depot Virtual Assistant
at 15:00, Apr 23:

What's your email address related to the order?
You
at 15:00, Apr 23:
[protected]@gmail.comRead
Home Depot Virtual Assistant
at 15:00, Apr 23:

Great! I just need your order number now.
You
at 15:01, Apr 23:
Order #0216804920Read
Home Depot Virtual Assistant
at 15:01, Apr 23:

Let me go ahead and connect you with an agent who will be happy to help.
Info
at 15:01, Apr 23:
Thank you for messaging The Home Depot Online Support. We are experiencing higher than normal volumes. We look forward to assisting you!
You
at 15:02, Apr 23:
We did receive everything else - except the rug, which seems was cancelled by Home Depot.Read
You
at 15:04, Apr 23:
Hello?Read
You
at 15:10, Apr 23:
Hello?Read
You
at 15:12, Apr 23:
SKU# 1001357993Read
JP
at 15:13, Apr 23:

hi my name is JP. Let me look into this
You
at 15:13, Apr 23:
Thanks so much.Read
You
at 15:18, Apr 23:
Any luck?Read
JP
at 15:19, Apr 23:

I see no rug on the order. Do you have the SKU for that item. i can see if it is on stock as I do not see any cancellations on the order I am looking at.
You
at 15:20, Apr 23:
It says it is out of stock. But that's okay - we weren't charged for it. We were charged for the Bathroom vanity and did not receive that item.Read
You
at 15:21, Apr 23:
We are really just concerned about the vanity.Read
JP
at 15:23, Apr 23:

I am truly confused. You note that you received everything except the rug. You have now noted you did not received the vanity. Let me look for this now.
You
at 15:23, Apr 23:
We did not recieve the Vanity - I gave you the SKU.Read
You
at 15:23, Apr 23:
I then said that we received everything else in the order except the rug.Read
You
at 15:24, Apr 23:
We were not charged for the rug but we were charged for the vanity.Read
JP
at 15:24, Apr 23:

So you are short the one vanity.
You
at 15:24, Apr 23:
We did not receive the vanity.Read
You
at 15:24, Apr 23:
But we paid for it.Read
You
at 15:25, Apr 23:
SKU# 1001357993Read
JP
at 15:25, Apr 23:

I understand this. No vanity arrived however you paid for it. Please give me a moment to look at the notes in the order.
You
at 15:25, Apr 23:
Thank you.Read
JP
at 15:32, Apr 23:

okay, it looks to have gone missing. Our documents show delviered on the 13th of April. You do not have this. I will going to transfer you to our escalation team. One moment pleas.e
You
at 15:32, Apr 23:
Thanks so much for your help.Read
You
at 15:32, Apr 23:
I appreciate it.Read
Info
at 15:33, Apr 23:
You are now connected with a Home Depot Representative who will respond momentarily. Please stand by and we look forward to helping you.
You
at 15:35, Apr 23:
Hello?Read
You
at 15:38, Apr 23:
Hello?Read
You
at 15:41, Apr 23:
Is anyone there?Read
You
at 15:42, Apr 23:
hello?Read
You
at 15:43, Apr 23:
Adigun?Read
You
at 15:44, Apr 23:
I've been on this chat for over 45 minutes. Can you please let me know how much more time is exepcted?Read
Adigun
at 15:45, Apr 23:

Hello. Thank you for contacting HomeDepot.ca. My name is Adigun. I can definitely look into this for you.
You
at 15:46, Apr 23:
Thank you!Read
You
at 15:46, Apr 23:
SKU# 1001357993Read
You
at 15:46, Apr 23:
Order #0216804920Read
You
at 15:46, Apr 23:
The vanity did not arrive. We were here on Aril 13th and it was not delivered.Read
Adigun
at 15:47, Apr 23:

Could you please allow me 10 minutes for review?
You
at 15:47, Apr 23:
Sure - thank you.Read
You
at 16:01, Apr 23:
any luck?Read
You
at 16:02, Apr 23:
Hello?Read
You
at 16:05, Apr 23:
Hello?Read
Adigun
at 16:07, Apr 23:

I have not been able to trace it.
You
at 16:07, Apr 23:
I don't know what that means. But we need a refund or a replacement as soon as possible.

I don't know what that means. But we need a refund or a replacement as soon as possible.Read
You
at 16:09, Apr 23:
I've been on this site for over an hour. I have a contractor waiting to install the vanity.Read
You
at 16:09, Apr 23:
Please advise when I can expect a refund or a replacement.Read
You
at 16:10, Apr 23:
Please advise.Read
Adigun
at 16:10, Apr 23:

You should expect a refund but can place a new order, please.
You
at 16:11, Apr 23:
Can you clarify please?Read

Thank you.
Read
You at 16:17, Apr 23:
Hey - I've been here for over an hour and a quarter. Please, can we wrap this up?
Read
You at 16:18, Apr 23:
Hello?
Read
Adigun at 16:21, Apr 23:
Hello. I am trying to consulting for an early refund
You at 16:21, Apr 23:
Thank you.
Read
You at 16:28, Apr 23:
Any luck?
Delivered
You at 16:28, Apr 23:
I'm going to have to go. What are the next steps? Should I send this conversation to the store?
Delivered
You at 16:29, Apr 23:
I have it copied and will forward it to the national customer service and to the store's customer service.
Delivered
You at 16:29, Apr 23:
Is there an ombuds office for complaints? Can you provide the contact information?
Delivered
You at 16:30, Apr 23:
Please advise where I should direct my complaint about this process.
Delivered
You at 16:30, Apr 23:
Hello?
Delivered
You at 16:30, Apr 23:
Please respond and let me know you are still there.
Delivered
You at 16:32, Apr 23:
Hello?
Delivered
You at 16:33, Apr 23:
Hello?
Delivered
You at 16:35, Apr 23:
Hello?
Delivered
You at 16:36, Apr 23:
Hello?
Delivered
You at 16:37, Apr 23:
Hello?
Delivered
You at 16:39, Apr 23:
Hello?