Goodwill Industries review: Unfair practice and it need to change the return policy

As a long-standing Goodwill customer, I have consistently purchased various items, valuing their unique offerings and competitive prices. However, I have recently observed a decline in customer service and alterations to store policies, including increased prices and decreased services. Furthermore, the company has implemented a new policy requiring customers to bring their own bags. My recent experiences with two defective appliances have been frustrating, particularly in light of the return policy($500/year return limit) Additionally, I have encountered difficulties in returning clothing items that did not fit properly, complicated by the lack of dressing rooms. Considering Goodwill receives products through donations, I am compelled to inquire about the reasons behind these changes. The most of store I shopping at knows me well because of my spending and frequent visit at Goodwill(well over $100 every time but I am shopping there much less since they have return amount limit to $500/year ). The most of workers are friendly and work very hard although particularly striking given the minimum wage and sometimes poor working conditions of the individuals Goodwill aims to assist. I am left wondering if Goodwill's policies and practices align with its mission.