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Goodwill Industries Customer Service Phone, Email, Contacts

Goodwill Industries
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1.4 3 Reviews 469 Complaints
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Goodwill Industries Complaints 469

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K
6:18 pm EDT

Goodwill Industries Prices!!

Mason Michigan new Goodwill. Prices are outrageous. More than willing to send pics. So much merchandise, overpriced, that it’s not selling. Prices have tripled since this spring and in some cases more. Faux plants from “new good” 29.99. Clearance at reg stores are cheaper than this Location.

Coats 19.99. If anything is a “brand” named, it is priced triple. Even dollar store products are triple the price: 3.29. This is no longer “Goodwill”. Constant change of Management. Constant change of employees. What’s going on?

Desired outcome: Visit from Corporate. Follow up email about complaint. More cohesive prices through ALL Goodwills. No over prices due to “name brand”.

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Judy Cornett Alford
, US
Sep 22, 2022 9:20 pm EDT

I am very disapointed in the Goodwill stores in my area. The items in the store is donated free. It has become a greedy business where the top executives are the ones making a killing from this FREE merchandise. The public has always relied on Goodwill to be able to find reasonably priced items for the home and their clothing. They are charging near the same as retail stores for used, FREE items. In the future I will not donate my items to Goodwill. My things will go to non-profits and thrift stores that benifit the community.

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R
7:44 pm EDT

Goodwill Industries Online purchasing

Do NOT EVER buy shoes from the www.ShopGoodWill.com website! The shoes they list are falling apart. Soles are separated, coming off or in very very poor condition. Once they get your money & have proof of delivery you will NEVER get a refund. Everything they list is broad and vague. Deceptive pics are taken so that you can't see the TRUE detail on condition of the shoes. Their listing description for the shoes say nothing about the terrible condition the shoes are in. People need to know exactly what it is they are buying! Scammers! Just remember: The LORD sees everything! #NeverAgain

Desired outcome: I WANT A REFUND from Goodwill of Central & Southern Indiana for Customer Service ticket # 5340625

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Update by ReignsLifeCoaching
Sep 13, 2022 8:54 pm EDT

The listing for the shoes purchased was broad and vague. Deceptive pics were taken so that you can't see the true detail on the condition of the shoes. The listing description for the shoes say nothing about the terrible condition the shoes are in. People need to know exactly what it is they're buying! Please do right by me and refund my money. The shoes are unwearable and unrepairable.

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O
6:48 pm EDT

Goodwill Industries Janet at Goodwill Venice on Tamiami Trail Jewelry Counter- Hateful and RUDE

Dear Manager:

Good afternoon.

I no longer want to shop in your Goodwill Venice FL store. I do not feel welcome and it is a very negative shopping experience. I dread seeing Janet at the jewelry counter. She complains about having to go to the counter to assist and huffs and puffs and gets upset when I ask for several items. She is hateful and directly rude to you and even goes as far as yelling at customers. I feel sorry for her but I am no longer to tolerate her hatefulness. I drive from Tampa to venice several times a month but I am thinking its no longer worth the trip to be treated this poorly. I never have seen anyone talk to customers like she does. She is the RUDEST person that I have ever met and that says alot because I work with patients with mental health conditions and I can promise you that she has one. This lady needs locked up and away from people. Absolutely no customer service skills. No people skills. Can't be nice if she tries.

Desired outcome: Please provide this employee with some training in customer service skills. She is too overwhelmed dealing with people and too overwhelmed at the jewelry counter.

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B
1:55 pm EDT

Goodwill Industries bidding process

i put in a bid of $15.01on a 4 cd set of alice cooper i.d. [protected]. starting bid of $12.99. my bid was put in at 0 bids. i lost this auction because someone was allowed to hide their bid until the end of the auction. what does that mean and how is that fair? please explain to me how that works that someone can hide their bid until the end of the auction! i believe i should be the winner.

Desired outcome: awarded cd set

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10:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Goodwill Industries Senior and veteran discounts taken away

Senior and veteran discounts taken away.

So I was advised at Pike Plaza Goodwill yesterday that they no longer give any types of discounts to their customers. I called today and filed a complaint and was informed that Goodwill only gives a discount based on how much you spend. They don’t care about seniors, they certainly don’t care about disabled veterans, it appears they only care about the dollar just like every other retailer in America. I want to know why?

Desired outcome: , it appears they only care about the dollar just like every other retailer in America. I want to know why? I want the senior and veteran discount to continue as it always has!

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G
8:38 pm EDT

Goodwill Industries Customer service

My husband went to the goodwill on power road and mesa az. My husband bought Jimmie Johnson shirt, jeff Burton cup, and some shirts and shorts and my husband had a backpack but he doesn't know if they took it off and he a 25% and it was all over the store to celebrate national thrift store day. He went to the register two and he gave them his coupon on his phone and the worker said you can use it for the customer that wasn't even his wife. Im his wife. And ,the cashier said you can use it on yourself all day. My husband come home and told me too contact them and i talked to Miguel and he didn't even know who the worker was because the worker was at lunch. Then he told me too call back in 30 minutes because they needed to watch the video and ask her what happened. The other manager said the cashier doesn't do that and i think she got my husband's information because he was hacked from somewhere when they should watch thete worker's and customers more. It is ridiculous that they don't give the money back. I think they should give my husband his money back because we are on social security disability. They are taking advantage of disabled people. We want a settlement of $400.00 dollars because we were going in there all a time. And the customer was a Spanish lady and cashier was an older lady that was skinny with gray hair. Thank you.

Desired outcome: We want money back of $400.00 dollars for all the heartache because we have health problems. And , we are on oxygen and im in a wheelchair. Thank you.

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Amber Mahoney
, US
Sep 28, 2022 3:56 pm EDT

I completely agree. I went to an Outlet here in Indianapolis and the cashier felt she could just add a donation amount to my total price with out asking or anything super furious. I took my things back and told them I wanted my money refunded. She did so although I have not seen it reflected in my account as well as the refund did not include the donation amount.

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C
10:46 am EDT

Goodwill Industries Retrieve missing clothes

To whom may concern my name Valencia Lindsay not sure some of my clothes was donated by accident trying see if way retrieve clothes. If you can let me know had some clothes value to me aqua marine tye dye capri pants, black pull over hoodie,leggings,pink tank top, Burgundy sweatshirt. I been calling in since end June 23 first week July. Goodwill located Peoria Pioneer Road.

Desired outcome: Retrieve clothes accidentally given away.

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11:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Goodwill Industries Check out

I was shopping in the Rockingham NC store on 8/15/2022 when I went to check out there was a customer in front of me that was checking out and she got ready to pay for her stuff and the cashier was out of ones. The cashier calls for ones and we have to wait for her to get change. #1 Why would you run that low on change and #2. I was paying with debit card but she could not ring up my stuff while she was waiting on someone to bring here change. I just walked out and save my $20.00 for somewhere else.

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L
12:37 pm EDT

Goodwill Industries Previous employee

I started working for Goodwill in June doing lawn care & a incident happen (I got jumped by a couple of guys) while I was working.

So Goodwill told me to take a couple days off to get myself together and they was going to find me a different position.

It has been 2 months now & I haven't received any notice of a replacement or if I was even fired or laid off.

I go into the Goodwill again and apply for a different position & 1. They give me the run around & 2. I was talking to one of the staff member in HR & he told me that my brother (Lloyd Thomas) had came in here & used my identity to apply for a job.

So I went back into the office today (8/15/2022) to check up on the situation & they told me " that I (Lohmed Thomas) could never work for Goodwill again.

So could you please find out what's going on with this situation and call me back. My number is [protected]

Thank you, Lohmed Thomas

Desired outcome: I would like to get a job through this company so I could take care of my family & feel better about myself.

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K
9:25 pm EDT
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Goodwill Industries Cashier by the name of Koni-Hamilton Plaza New Jersey

I walked into the store and saw a woman with a Goodwill jacket or shirt on and assumed that she worked there. I wanted to see something in the showcase. I asked her and she just looked at me and kind of gave me a look with her eyes and ignored me. I asked another employee and she was quick to help and was very friendly. I went to the back of the store with my daughter to shop. My daughter had gotten alot of glass, so we had 2 carts. When I saw that my daughter was at the register already, I proceeded to go to the front and there were 2 people in line after my daughter. Since I had 2 of her things in my cart, I handed them to her, since they were hers. As soon as I handed them to her, the cashier-named Koni yelled at me and said Oh no, you can't do that, you need to go to the back of the line. I explained that they were my daughters and she yelled again. No, that is not fair, you need to go to the back of the line. My daughter had not completed the transaction yet. The cashier was still ringing up her purchases. I believe that the whole store heard this cashier yelling. I was appalled to say the least. She said, do you want to speak to a manager? I said yes. A gentleman by the name of Kevin came to the register. I explained it to him. He told the cashier Koni to ring up my purchase after she had funished with her current customer. which was the customer after my daughter. Koni looked at him like she wanted to kill him! So she wrung up my daughters additional 2 items. I handed her the money and she dropped the change into my hand. and threw the money and receipt on the counter. I was so embarrased by this cashier's demeanor, especially since she was in the wrong. I was just handing my daughter her 2 additional items. not trying to butt in the line. Her actions should be addressed. since she is not very customer friendly. This cashier-Koni was the same employee that I had asked to see something in the showcase when I arrived and she just gave me a look and then ignored me. I really enjoy shopping at this store and feel like I do not want to go back because of this cashier. I am sure that I am not the only customer that has had to deal with her anger. This is probably the very first time that I have complained about anybody. but I felt that it was necessary.

Desired outcome: I would appreciate a response! The manager Kevin made the appropriate decision in this case and should be commended.

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G
7:09 pm EDT

Goodwill Industries Job applicant

I was applying for a job at the goodwill, in the advertisement they mentioned a specific industry then stated that this position will help in placing people after training for jobs. These two position mentioned have nothing to do with each other and require two different skill sets and experience. I just happen to have some experience in the other part, which was job placement.

During the interview it was mentioned that a 3rd industry was part of this position that had nothing to do with the other two industries. Again it was in job placement for this other industry. So if a person is applying to be a "job finder", human resources / job placement that is one industry and that one job can place people. But then they wanted this one person to be experienced in two other industries that have nothing to do with each other.

I left a message to 3 different people to get a status of the application, it is somewhat difficult to get ahold of anyone and for some reason have some 3rd party messaging system. When I finally did get ahold of what I believe is the main human resource person was very rude and unprofessional, not to mention the other two never responded back that I was told to contact if I couldnt reach any of the others.

Desired outcome: i guess nothing can be really done, its like a who cares type of thing or nothing will happen to these people and nothing will be done by and to the organization that does a LOT of questionable things and bad practices.

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D
2:56 pm EDT

Goodwill Industries Your New Sticker System Sucks...!!!!

I went to 2 Goodwills in the Pittsburgh Area today. Monday, August 1st, 2022. Quit putting your new stickers on Vinyl Records, paintings and statues or anything with a paper or painted background. You can put them on Glass, hard plastic or the clear cellophane wrappers on boxes. You are ruining the artwork, on the covers, on vinyl records and paintings,

Desired outcome: No more Stickers on vinyl Records. All vinyl records are $0.79 cents each. All the cashiers know this. "KISS"...Keep It Simple Stupid. Save on USELESS...labor time, stickers and printing costs.

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S
1:43 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Goodwill Industries Manager at the Holcomb Bridge store in Norcross Georgia

Dear Sir or Madam, I am a dealer, and I buy everyday at many of your stores. I wanted to let you know that the manager of your Holcomb Bridge store in Norcross Georgia is killing their business. First, he or she keeps the air conditioning up so high that you sweat walking around the store. This has gone on for many weeks. In addition, the shelves of goods have been baron for weeks. In accordance, I have never seen this manager in the store. In closing, when you walk into the Holcomb Bridge store it looks like they are going out of business. By the way, the furniture section, which has been empty for weeks just had stuff added and thrown all over the place. I enclosed a pic.

Regards,

Steve Podhouser

Desired outcome: You need an obvious manager change at this store.

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A
9:45 pm EDT

Goodwill Industries Questions not Answered about online Auction Items

Vintage Osram Diastar 200 Slide Viewer

Powers On?

Goodwill Industries of Southern Arizona

Item # [protected]

5216388 (Inquiry #)

Vintage Kodak Model A Series 2 Kodaslide Table Viewer

Working Back Light?

Goodwill Industries of Southern Arizona

Item # [protected]

5216390 (Inquiry #)

I wanted to know if the light came on. Not answered. Vague response that parroted listing info. It's not a hard question to answer. Powers on could mean just an exhaust fan comes on or a little green light for all I know. Since no photos show the screens lit with a back light, which is required to view a slide, it's an important piece of info.

I've decided to just move on since I can't get a constructive answer. I have a lightbox and huge magnifying glass here at home. I've been burned a few times before buying Goodwill electronics online that don't work. The trust just isn't there anymore. Not going to bid anymore on these since I can't get an answer to a very basic simple question.

Desired outcome: The outcome - you lost a bidder and I've told you why. Use it as a training tool.

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D
8:22 pm EDT

Goodwill Industries Online auction

Can you explain to me how I didn't make the winning bid for this clock? I placed a bid at 05:55;53 of $45.00. The posting indicates the next bid thereafter has to be $47.00 with the auction ended. The site doesn't let you place a bid lower than the highest bid as I'm sure you know. Another bidder at 05:55:28, 27 seconds before me is indicated placing a bid of $47.00? The auction site shouldn't have allowed me to bid $45.00, a lesser amount, after the $47.00 bid took place if it in fact did? If it did the site should indicate the next bid should be at least $49.00, not $47.00. The posting with the auction ended reads the next bid must be $47.00 which is the next allowable bid after my high bid of $45.00 which would indicate the $47.00 bid didn't occur or was somehow changed to a high amount subsequent to the auction ending?

Vintage Wooden Mantle Clock Parts Or Repair

Time left:Auction Ended|Bids:14

Current Price:

$47.00

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Bid History

Show Complete Bid History

Bidder Bid Amount Time of last bid

carart630 $45.00 07/25/2022 05:55:53 PM

P*l $47.00 07/25/2022 05:55:28 PM

M*V $40.40 07/25/2022 09:31:16 AM

K*8 $26.00 07/25/2022 04:18:14 AM

g*w $15.00 07/22/2022 04:33:28 PM

s*6 $16.99 07/22/2022 10:31:15 AM

s*6 $10.00

Desired outcome: I want the clock for $45.00 since when the auction ended I was the high bidder.

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K
1:08 pm EDT

Goodwill Industries Employees not treated right by dayshift manager

The dayshift manager in greensburg, Indiana. I believe his name is Seth. Has been treating his employees like garbage and doesn't seem to do his job. He is really rude towards his employees and has no respect for them. This has been happening for the past couple of months and his attitude hasn't changed at all and only seems to be getting worse. This can't be happening forever

Desired outcome: Him to start acting right or for a new manager to take his place

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2:49 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Today (7/20/2022), I visited the Roseville, MN Goodwill located at 1627 County B Rd W at 1:15pm. I was stopped and accused by two of the working older Caucasian women. They accused me of stealing merchandise and bringing them along with me into the bathroom, but that was not the case. If you check the cameras, I clearly left my items on the shelf by the...

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C
1:08 pm EDT

Goodwill Industries Return

Daleville, virginia, noone tell the return rules, nowhere is writting, when you return something they dont take back, and very very rude people work there,ı am sorry but ı will never shop there again and no donation…I earn my money very hardly, noone donation to me like goodwill….,

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3:06 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I’ve been to this goodwill on occasion and while shopping notice when they bring out new racks, they hold it for one of an employees' mom, so she can be the first to rummage through and grab all she can. I’ve asked before and they just say “oh no she’s just a regular costumer, but I have heard a male employee very quietly call her mom, and when at check...

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S
7:10 am EDT

Goodwill Industries returns

I have 3 or 4 returns now that are older than 2 days cause I have sent over 3 emails with no response. I ran out of the house in a hurry and forgot my return 1 day, 1 return was due on weekend and I did not work (good will is near my work), another time, I simply forgot. I need the ok from corp to return a late return to the store. CAN SOMEBODY FRIGGING HELP ME? Ive been asking for almost a month here.

Why dont you just open up the fitting rooms wuth a USE AT YOUR OWN RISK sign on the door. It would make life so much simpler for us patrons

Desired outcome: email or text to [protected] authorizing my returns to Padonia rd 21093 store location

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About Goodwill Industries

Screenshot Goodwill Industries
Goodwill Industries offers a variety of services, including job training, employment placement, and other community-based programs for individuals facing employment challenges. They also operate thrift stores nationwide, selling donated goods such as clothing, furniture, and household items.
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3. Writing the title
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4. Detailing the experience
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6. Filling optional fields
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Overview of Goodwill Industries complaint handling

Goodwill Industries reviews first appeared on Complaints Board on May 9, 2007. The latest review Goodwill laundry and linen services deserve to be closed and shut down was posted on Jun 19, 2024. The latest complaint don't work or shop at goodwill was resolved on Oct 22, 2014. Goodwill Industries has an average consumer rating of 1 stars from 472 reviews. Goodwill Industries has resolved 47 complaints.
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  1. Goodwill Industries Contacts

  2. Goodwill Industries phone numbers
    +1 (800) 466-3945
    +1 (800) 466-3945
    Click up if you have successfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number 0 0 users reported that they have successfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number Click down if you have unsuccessfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number 0 0 users reported that they have UNsuccessfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number
    +1 (770) 963-7793
    +1 (770) 963-7793
    Click up if you have successfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number 0 0 users reported that they have successfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number Click down if you have unsuccessfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number 0 0 users reported that they have UNsuccessfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number
  3. Goodwill Industries emails
  4. Goodwill Industries address
    5810 Indianola Drive, Derwood, Maryland, 20855, United States
  5. Goodwill Industries social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 20, 2024
Goodwill Industries Category
Goodwill Industries is ranked 35 among 119 companies in the Retail Stores category

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