Goodwill Industries
Reviews and Complaints

Could not scan bowls. 3 small bowls 1.99. when I brought one bowl I was told there is a set. I asked what the price was. They said 1.99. when I went

to the register Item could not scan. Was then told they cannot sell it. Unfortunately I live 50 miles away. I know better not to shop at your stores. They should have done something. I will post on other sites.

In my town, there are no more changing rooms, so you can't try things on. When I went to return items that didn't fit, I discovered there was a 7 day return window. The GW cashier helpfully pointed out that that was printed at the bottom of my receipt. So. I just want you to imagine these possibilies:

1 No one reads every word on a receipt. When was the last time you read every word after shopping for groceries?

2 All your items ARE DONATED. How does it impact you to leave a longer time-period for returns?

3 People who shop at GW are typically people of limited means. And no, I don't have the money to shop anywhere ever week except the grocery.

4 So your policy has essentially robbed me of my items, which cost you NOTHING to procure, so

5 This leaves you looking like mean B*stards, and leaves me with empty pockets AND nothing to wear.

Tell whatever Big Wig thought this up, Congratulations. Suggest you change your name to anything not including Good or Will.

Wanted to buy a glass item that was on the shelf with a $1.97 sticker. When I got to the register they said I couldn't buy it because it didn't have the newer sticker. I why was it on the shelf? The last time I was here I wanted to buy something and there was no sticker. They said I couldn't buy it because it needed to be reprocessed. I've been shopping at this goodwill store sometimes 2 times a week for the last 10 years or more. They said it had to be processed. My guess is they are going to take it in the back, resticker it at 2 or 3 times the price. I understand the new no sticker policy but it had a sticker . That's false advertising to rip off customers. Never shopping at this store again. I have spent so much money here over the years. I'm very disappointed. Things are donated and I understand you are trying to make money from free items, but that is just wrong!

I purchased two items yesterday February 22, 2023 and their total was $32.28 it didn't show me how much the shipping was I checked my credit card last night it was charged for $79.11 if that is the difference in shipping I do not want the product but you can't get a hold of anybody at the customer service they wanted to transfer me to a place that you have to pay for customer service I'm not paying for their customer service so I guess I'll wait for the package to come and then I don't know I will never order from them again or shop at their stores. Also they use my old email that I have no access to and I had put my new email on there. Order number is GW0008881

I worked with goodwill thru and app called Instawork. I have had two confrontations with a manager named Ms.D she was extremely disrespectful to me for not knowing a job that was not explained to me to do and threatened to “send my [censored] home” in a very aggressive tone. I went to the office and reported her to ops manager Roy and Willis who then moved me in their work area. 30 mins later she storms over yelling “get out ! Get out I’ve had it with you you don’t talk to know one but me because no one runs you but me”. I go to the office and speak with Roy about the incident he went to speak with Ms.D and comes back and says you listen to what she says you don’t leave the area without her know. I replied ok but that’s not what I was trying to do I simply came to report feeling uncomfortable because she seems to always be angry about something I do she approach’s and cusses at employees a lot. They belittled my complaint so I then informed them that I would be clocking out and leave because I will not tolerate disrespect, and feeling like someone while hit me if I don’t listen just because someone is a manager doesn’t mean that get to disrespect them as individuals she could have made sure I knew the job and then said if it happens again I will have to send you home but that’s not how she handled it. After this I head to grab my stuff she proceeded to the break and begins talking to two other individuals stating” I can’t stand her [censored] she needs to f***king go her and the other employees proceeded to talk about me. Which made me extremely uncomfortable. Words are just words but she approaches you extremely angry as if she wants to swing and hit you.

My local Goodwill is selling items for more than you can purchase the new item for at a local Walmart! The prices are ridiculous all around from used stained comforters $35-40 and nasty No brand shoes $20-30! I will never ever donate again to a Goodwill, instead will take my items to the local dump and sit outside the dumpsters for free pickup! Disgusted by this PROFIT business! NEVER AGAIN!

Goodwill North Kansas City, MO 4824 N. Oak Trafficway Kansas City, MO 64118 phone: [protected]

I went there this afternoon and spent about two hours shopping going through all the tags on the clothing to find the healthiest fabrics that I require to wear well when it was time to try on all the clothes the staff at the cashiers all of them including the lower level management or actor all said that the changing rooms where closed well that is not the way a 5013c a charitable organization is to act so I called them on it and asked for management then I realized I don't have to give them one dime of my money so I said you can take all this clothes back I am not giving you a dime and I find it rather disturbing they don't pay taxes so they are acting like a church and they think they can decide to abuse the customer there is at least 8 changing stalls and they claimed they are all closed to just take their Egypt ways well I said this is Lyndon Johnson's during wake up and I will never set foot again into a false 5013c for profit probably more follow the money corporation I'm fed up with this nonsense and I am excessing my freedom of speech the first amendment.

The West Columbia, SC outlet store is overcharging for items dug out of the bins. Kids toys are under Textiles for 1.89 lb.? That's ridiculous. I was almost charged 11.00 for a kids toy that had a price tag of 2.25. It is unreal the prices set. Lost my business and I will make sure to inform others of Goodwill's pricing on free items donated. It's greed and you should be ashamed.

Today January 28 th Sunday my friend and myself went to goodwill to shop I went to the flower shelf there was some greenary laying on the shelf I wanted it when I got up from to pay the cashier called a white headed woman up there (there was no price she went to the back with my flowers and came back and said if I wanted the greenary I had to buy this ugly vase and some faded out orange flowers I didn’t want them and told her so as the greenary was on the flower shelf your employee snatched! The flowers from my hand and took off to the back of store with them I thought this stuff was for sale? This was the rudest thing I’ve ever experienced this was at the milledgeville Georgia store on north Colombia my name is Deborah Herndon and my email is [protected]@yahoo.com. She needs to be dealt with before someone deals with her on their own she was the white headed manager

SHE thinks I was stealing something of mine, fell out of the goodwill bag, I shopped the day before, a very small purse, fell out - did not see it, So, it was in the parking lot, I was shopping again, next day, I was in the lane to pay, the nasty manager walked in the store and said something to her co worker. I told her it is mine, she accused to me, I stole it? WTH? Is she doing some kind of drugs? I stole from the parking lot? Does not make any sense! BTW-her name is Robyn. This did happen a few months ago, I called corporate, the regional manager, Paul, defended her, did NOT apologize to me? After-when I was in the store again, Robyn, would cut me off, anything that I was looking-clothes, electric stuff etc. I stopped shopping from 10/22. I did go to the store today. Robyn-did this again! Cut me off again! She is a manager? Should not! I heard her-fighting with another customer-why? Manager went to her big head!

I went to the goodwill donation express center at 1362 US 395, Gardnerville, NV 89460. The employee grabbed things from my vehicle as I was on the other side of the car loading things into the donation basket and I was unable to supervise her. She stole 556 dollars worth of ski gear from me consisting of a ski helmet, ski goggles, ski gloves, and my balaclava which she grabbed out of my vehicle after I specifically told her that the brown boxes were what goes. Not the ski helmet and gear sitting on my front seat.

At the Goodwill at Berry Hill there is a man that is a cashier. And he is the rudest person to be dealing with customers. I was in there on Friday 1/13 & 1/14 and spent money both days. And he needs an attitude adjustment talking to or fired. He sit down both days how hard is it he sits on his [censored] and gets paid for that & to be as rude as he can pushing buttons. Nothing else! You go in to shop I don’t care where it is or what store nobody needs to be that rude both days and get paid for that! Nobody deserves to take their money and give it to a rude snart [censored] like him!

Store # 188 buckthorn/main in Mesa AZ. Needs to be looked into.

Manager Sisco has systematically ran this store into the ground. He has become a tyrant and ran almost all the employees off by using underhanded tactics of his authority as a threat of termination because he can.

The district manager Chris, talks down to everyone, belittles them, raises his voice and demeans the employees.

A disgusting display of authority from both of them.

We purchased multiple items at Goodwill in Ballard WA this morning with discounts up to 50% on Holiday (Christmas) items. Later this afternoon we shopped the Burien WA Goodwill only to be told that the only discounts were on "new" yellow tag Christmas items (the stuff GW buys new to resell). They do not plan on having any discounts for the holiday items.

Having inconsistent policies like this makes for a very unfriendly customer base.

Just thought someone at corporate might want to know.

I bought Athletic pants on 12/21/22. Washed them and then they were covered with white fuzzy things. Looked awful. Was not like that when I bought them. On December 23 around 2:00 pm I went to the Goodwill store in Pasadena at 183 Altadena drive. The cashier called manager (Hispanic male middle age) assured me that he could not return them because I could have torn off a tag from another item. He loudly told me to read the receipt and it would say the tag had to be attached to the garment. I did get upset and I just let. In my car I read the receipt It says to return item you just need the tag an receipt which I showed them. I called them up and talked to Jennifer who said she was a manager. She said it was their policy not to take items if the tag is not attached. I said it would be nice to put that info on the receipt then. So what do you do? Wash the item with the tag on it and then see it is defective and then return? I said I was calling headquarters and she said "go ahead" like it was a joke

I placed an order on 12/10/22 for a playstation 2. On the website it has an area to click and open for delivery information. Unable to access.

I sent a message to get that information and all I received was that it was on its way on 12/16/22.

Well it is now 12/23/22 and the package has not arrived.

The purchaser is not happy with the fact that it has been almost 2 weeks.

Cordially,

Robbin Bennett

We we're delivering two table lamps with shades in excellent condition to the SR 59 goodwill store in Ravenna Ohio. They had cars blocking the back lot where donations are usually dropped off, so we parked nearby and walked over th the door for donations, where several employees were working. As we were placing the lamps with other donations inside the door, a woman approached us and very rudely said "We're closed! Didn't you see the cars parked there?" We responded that yes, we did see the cars, but weren't aware they were closed to receiving donations. She stared at us as though we were stupid and kept pressing us to answer what we thought the parked cars meant! She was incredibly rude and behaved inappropriately. We will no longer donate or shop there. I wish I had gotten her name, but I did not. She was probably in her 50s, and was an employee there, possibly a manager.

I went into goodwill lake nona yesterday, brought up two shirts but decided against one and paid for the other. The shirts were they same color. The cashier put the wrong shirt in my bag when bagging. When I called, they told me to come in the next day to fix it. Well I came back, they didn’t have the shirt I originally bought and didn’t do an even exchange; instead they just took the original price of something else. It was their mistake, they should have done a more not less.

december afternoons asheboro good will on hwy 64

the shelves are bare even though i see lots of people dropping off donations

no discount for seniors or military or any discounts what so ever

the men have about 15 pairs of jeans total in the whole store and the women have about 1000 it doesnt make sense how could there be no mens jeans and the entire rest of the store has womens jeans every wear also no dvds none

the store is a mess

no returns accepted not even for store credit

used tank tops are 2.99 that is crazy when brand new they are as much

no bike rack to lock your bike up

i thought good will was supposed to help the poor and disadvantaged

I had a problem with a manager-robin, very nasty! I got burned 6+ times. Bought stuff that does not work! Cannot take it back! Signs in the store! They do not test before put on the shelves! Told me to plug it in, make sure it works? Ok, how can I try without water-a coffee maker? How can I try without a tv-dvd or vcr player? I stopped shopping there, hazlet nj. I used go there pretty much every day. I see a few bad reviews google or yelp. Some complaints about robin too! She should not to be a manager! I spoke to a manger, christy, in the store, did not go well. I spoke to the regional manager, paul, defended the women at work there! Did nothing! I guess customers are 2nd?