Goodwill Industries review: Regarding unprofessional treatment by store managers

I am writing to bring a very concerning experience to your attention. In all the years I have shopped at Goodwill, I have never encountered anything like what happened on Sunday, 01/25/26.

When I arrived, the line was extremely long and wrapped around the counter. A gentleman in line asked the cashier if someone else could assist, and she explained that she was the only one available and was dealing with a customer issue. Wanting to help the situation, I went to the back and politely asked if someone could come assist the cashier. The young lady I spoke with came to the counter, looked at the line, and told me she would get someone.

After some time passed and no one arrived, I returned and simply asked for the young lady’s name. That is all I asked. Suddenly, two women came to the counter — one identifying herself as the manager and the other being the same employee I had spoken with earlier. Both appeared upset with me from the start.

The manager immediately told me they were short-staffed and began speaking to me in an angry tone, telling me I needed to be patient. The situation escalated quickly, even though I calmly repeated that all I asked for was the young lady’s name. The manager continued raising her voice, insisting they were short of help.

What shocked me most was that the manager then walked away from the counter and began yelling at me in the middle of the store, loudly repeating several times that she didn’t care. Her behavior drew attention from others in the store and was completely unprofessional. I responded by saying, “I know you don’t care,” because that is exactly how she made me feel.

The other employee remained at the counter but was clearly upset as well, repeating that they were short-staffed and that I needed to be patient.

I have never experienced anything like this in any store. No employee or manager has ever spoken to me in such an angry, disrespectful manner. All of this happened simply because I asked for help for the cashier who was overwhelmed.

This experience was deeply disappointing and completely unnecessary. I hope this matter is addressed so no other customer has to go through something similar. Something was clearly wrong with the manager for her to yell at me in the middle of the store. The assistant manager was also upset, repeating they were short‑staffed. I don’t know what was happening behind the scenes, but the behavior was uncalled fo