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General Motors Customer Care Service

General Motors Corporation

100 Renaissance Center, P.O. Box 431301
Detroit
Michigan
United States - 48232-5170

Customer Support Phone Numbers

Phone:
+1 313 556 5000 130 32
 

General Motors Complaints & Reviews

General Motors / 2014 Chevy Cruz/ Dealership service department

Ka
Kashkickz on Sep 19, 2017
On August 25, 2017 my car stalled while trying to start up. I figured that it was the battery so on August 26 I took my car to Capital GMC dealership to have it looked at. They ran a test on the car and said it was the negative cord and my battery which cost me $300. I never had any issue...

General Motors / Code P1153 Oxygen Sensor

Ma
matthewjr on Sep 19, 2017
I took vehicle in for repair on26/Jul/2017 with check engine light on. Code P1153 showing 02 sensor Bank2 Sensor 1. Sensor replaced at cost of $223.07. On 17 July vehicle again taken in for service, because of check engine light again with Code P1153. This time I was informed that the...

General Motors / Chevrolet Aveo spare parts

Ah
Ahgayar on Sep 19, 2017
I have Chevrolet Aveo 1600cc 2010, and I had an accident (the lt front true blowed and the harness was damaged -I don't know how-) ... and I contacted the agent in Egypt (Mansour ) and they claimed that it's not available in Egypt and I have to pay the cost of dhl and the cost of the...

General Motors / poor fitment of GM recomended Gooseneck hitch

Ro
robert patrick welch on Sep 19, 2017
I purchased a 2017 All Terrain HD on 8-30 17. I requested that the dealer install a Gooseneck hitch in the truck. About a week after the purchase the dealer took my truck to have a Curt hitch installed. The dealer stated that the Curt hitch is the GM recommended hitch system. Upon...

General Motors / cracks on the dashboard of my 2008 chevy suburban. near center of dash and around air bag.

Jo
John Longaro on Sep 18, 2017
The dashboard has started cracking in several places. I am nervous that the one near the airbag will affect the safety of my passengers. I have seen other complaints concerning the same issue from multiple owners of GM products. I have priced out the repair costs through the dealer. It...

General Motors / 2016 chevy malibu lt

Be
Becki50 on Sep 18, 2017
Hello, I recently purchased a used 2016 Malibu LT with 30, 500 miles on it. The first week after purchasing it, I took it to a Chevy dealer and was concerned with the auto stop, I would stop and when lifted foot off break the vehicles engine would rev up and car would jump forward. The...

General Motors / Passenger door will not open from the inside

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Nicholas Cacio on Sep 15, 2017
2009 Malibu passenger door will not open from the inside. This is a hazard if vehicle involved in a crash. My concern is that the only way to open the door is opening the window and reach to the outside of the door handle to open. I am now noticing that the driver side of the door from...

General Motors / 2010 Buick Lucerne cxl limited edition

Cu
Cumberlander on Sep 7, 2017
Burning out fuel pump relay due to engineering problem with seat brackets hitting the fuse box bomb waiting to blow GM put out a bulletin July 2016 but will not recall the vehicle I think that's not right you should fix these cars before someone gets seriously hurt a fire over there ga...

General Motors / certified pre owned program

Mi
Mike Dismang on Sep 6, 2017
On August 14, 2017 I purchased a 2015 Certified Pre Owned Silverado 1500 VIN #1GVCKREC9FZ39434 from Advantage Chevrolet at 115 S Frontage Rd, Bolingbrook, IL 60440. I took delivery at around 7PM that evening. I thought that by buying a certified Pre Owned vehicle from a large Chevrolet...

General Motors / refusal to assist

Vo
volt2014 on Sep 5, 2017
I have complained repeatedly over the last several days to both Chevrolet and General Motors to no avail. I have made multiple calls each day, and on each instance I am given the same exact runaround. I was transferred initially to the GM California Service Center and handed to one...

General Motors / quarter panel for chevy trax 2014

Sa
Sandy Smokeyday on Sep 5, 2017
My vehicle was rear ended on the drivers side on June 8th 2017. So I immediately took it to the body shop next day for repairs. They ordered the parts needed. It has been 3 months since the part was ordered and apparently it is not available. So here I am driving a damaged car and still...

General Motors / customer service, disrespect, unfairness

Fa
Fantawalker on Sep 5, 2017
Purchased my car from freedom dodge I have been taking my car to rod Hatfield. Numerous times I have complained about hesitation and jerking. Nothing was found but now that I'm out of warranty they find the reason. Contacted gm and no help at all actually the senior rep was very rude and...

General Motors / a.c. compressor

To
Todd Cabra on Sep 2, 2017
I have a 2014 Chevy Silverado and I am beyond frustrated with my AC. For over a year now, I have had problems with my AC, and recently my compressor froze up and melted my belt. As I have come to find through research, this is a common and widespread problem with the 2014 Silverado. I am...

General Motors / front plastic bumper on 2013 tahoe

To
toellwiit on Aug 30, 2017
Need to know if need this little plastic piece of bumper??? I have replaced the narrow plastic front bumper on my 2013 Tahoe twice, once it hung up on the snow and again on the curb and now it is off again after having to cross a ridge of gravel that had to be crossed because of road...

General Motors / 2017 suburban premier

Ke
Kenneth Kidd on Aug 30, 2017
I just purchased this vehicle in Feb. of this year and it has 2 overhead dvd players, well the problem is that i can`t see out the rear view mirror when the dvd players are down and this is a serious safety issue, i just got back from a summer vacation trip and nearly wrecked twice due to...

General Motors / corvette service

St
Steven Fierstadt on Aug 29, 2017
I have a Corvette that is under warrantee and has 4300 miles on it it seems it does not recognize the Farb The car will not start sometimes. I went to the dealer where I bought the car and they tested the remote and said the battery in the fob was working. So it may be a computer problem...

General Motors / service complaint

Kw
Kwetla on Aug 27, 2017
I am disturbed owner of a chev cruze. CX30 WR GP which has never missed a service. I used to service my vehicle at Germiston Branch which is now closed. My last service was on the 28:06:2017. A few weeks later I noticed that there were some oil leakages on the floor in the garage. But they...

General Motors / ferguson superstore on broken arrow ok.

Un
Unsatisfyed customer on Aug 25, 2017
All they are is a whole bunch of liers. After waiting for over ten months for them to fix the damage that was on my new pickup when I bought it from Ferguson Superstore. And them contiueing to refuse to do the right thing and fix it. It took me reporting them to BBB and giveing tthem a...

GM / 2003 saturn vue

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NicoleRogers on Aug 23, 2017
IN I bought a 2003 saturn Vue after 3 months my car would not drive . I took my vechile to a transmission shop and I was told that my transmisson was nonworking. I was informed by searching the web that the Saturn vue 2003 had a recall on the UTI transmission. I than contacted GM and i wa...

General Motors / 2012 chevy cruze

Mi
Michelle Arndt on Aug 23, 2017
84, 000 miles didn't even have the car a year and it needs a new transmission??? From what I've been reading this is obviously a problem with Chevy Cruz and I am totally disgusted and dissatisfied in this purchase. The brakes squeak which is another issue and it sucks in snow. This car i...

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