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General Motors Customer Care Service

General Motors Corporation

100 Renaissance Center, P.O. Box 431301
United States - 48232-5170

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General Motors Complaints & Reviews

General Motors / Chevrolet Cruze LS 2012

Terrence Actill on May 24, 2017
The dealer could find no problem with our car despite the engine racing and going into "limp mode" with much reduced power. Dealer drove it 12 miles without being able to recreate the issue. My wife drives 80 miles a day and is scared the car will do it again leaving her stranded on the...

General Motors / 2012 chevrolet equinox

Wayne orrey on May 23, 2017
Timing chain went out at 63000 miles. Also took valves out. So need new motor now. Had a prior issue with oil consumption that we did not know about. Talked to GM customer service on Tuesday 5-16-17 and read him the VIN number and he said there was no issues with this model. Saturday...

General Motors / tuscaloosa, al. dealership response and repair service

Delbert Reed on May 23, 2017
Delivered personal auto to body shop of Tuscaloosa, AL, GM dealership on March 29 with promise of repairs in "two to three weeks." May 24 will mark the end of the 8th week, or 56 days to do a 16-day job, and I have been promised the car "next week" for five straight weeks, including today...

General Motors / 2015 silverado

Steve silverado issue on May 22, 2017
The dash in my 2015 truck has some spots that are turning white. It is pretty subtle but I want it fixed so it does not get worse. I have never wiped it with anything except damp micro cloth. The dealer said it would not be covered. I put in a service request with Chevrolet which took...

General Motors / 2009 chevy silverado paint bubbling and rust showing on r/l side panel

ldjarosz on May 22, 2017
4/6/2017. We noticed paint is bubbled and there is rust, one spot is through on both sides of outer side panel on my 2009 Silverado 1500. I have 39, 000 miles on this, I am the original owner. The truck is spotless except there is rust showing through on both sides. Dealership says it i...

General Motors / dealer fraud

parts524 on May 19, 2017
I have been in touch with your customer relations department and cannot get anything done The person I was speaking with Janie at ext 5914809 does not return calls or emails I have called asked to speak to a supervisor have been put on hold for forty minutes, told someone would call me...

General Motors / no more pontiac bonneville ssei

Nickpods on May 16, 2017
I would love gm to bring back the pontiac bonneville ssei even if it were only for a year I am a die hard pontiac bonneville fan please bring it back for I will not but gm because of this issue. Gm was stupid for letting pontiac go not everyone wants a stupid camaro or other crap they sell...

General Motors Co. / cracked dash on my 2011 chevy avalanche

Roger Guile on May 15, 2017
Recently heard a rattle in the dash and upon looking under the dash cover I found a crack from the front to back of the dash board. I have since discovered on the internet this is a major complaint Chevy SUV / truck model since 2007. Customer relations informed the the bumper to bumer...

General Motors / gm does not stand behind their products

Michael Stetar on May 12, 2017
Rotors were corroded at just 22k miles!! The dealer did all they could and gave me repairs at employee discount price, but pads were at 50 percent still and rotors were corroded and had gauges in them. they said they were considered wear and tear and gm would not warranty them. I paid for...

GM / cracked catalytic converter housing

RicoR on May 12, 2017
I have a 2014 Chevrolet Silverado. It has been a great vehicle until recently. It developed an exhaust leak in the Catalytic Converter Housing. I contacted the Feldman Chevrolet by phone, in mid March to ask if the Catalytic Converter is still covered under warranty, since the vehicle ha...

General Motors / dealership versus gm employment-not a complaint but seeking help?

R Linn on May 11, 2017
I have been trying to locate the person(s) responsible for the sales bonus programs at GM and the relationship with not only a specific dealership but a specific employee. For some reason the investors on a particular type of mortgage loan refuse to recognize sales rewards as income...

General Motors / 205 gmc yukon

WLee1 on May 11, 2017
Air conditioner stopped working and technicians stated it was a leaking hose that needed to be replaced. I paid for the repair on March 29, 2017, but not even two weeks later, the same issue occurred. At this point, the diagnosis was the condenser needed to be replaced. My vehicle has been...

General Motors / 2015 chevy tahoe

Reg1 on May 10, 2017
Purchase date April 2015 and Air goes out June of 2016. I was told by the dealership that there was nothing they could do. It was discovered my compressor and condenser were out. This malfunction is not due to driver wear and tear but instead faulty parts. I finally save enough money to...

General Motors / recall notice

Dave Wiedemer on May 10, 2017
My 2008 Silverado 1500LTZ recently had the Fuel Control Module fail and I'm aware of recall 14515B but my VIN for some reason was not covered. The recall specifies 2007-2009 vehicles and mine falls right in the middle of that. I had pointed that out to the service tech and he explained my...

General Motors / chevrolet malibu 2016

Shatonia Bell on May 10, 2017
I purchased this car in April 2016 since then I have had continuous problems with this car. Had it for two days engine light came on something about the pedals in the car. The weather stripping was separated from the car had to bring the car in more than once for that. Then I had an issue...

General Motors / A service problem that even mechanics cannot resolve.

Daniel Buller on May 8, 2017
I own a 2008 Pontiac Montana SV6. Just after I purchased the vehicle, I experienced difficulty starting the engine (turn the ignition key with no results). I had it in at Mills/Pontiac, Oshawa and they informed me that it was 'a loose connection'. The vehicle served me well until recently...

General Motors / isuzu 2015 kb 250 dteq ectended cab only 50 000 km,clutch problem

Annelien on May 8, 2017
Bought this vehicle on 45 000 km, with full service record. Previous owner used it, for long distance travelling, as I'm a REP, I'm using the vehicle on the same condition. All of a sudden there is an shatter on the clutch..I phone Delta Frankfort Immediately, only to hear, that I'm...

General Motors / 2011 chevy cruze

arlando coleman on May 7, 2017
I own a 2011 chevy cruze with 54000 miles on it and the ignition switch went bad on car. Causing car to completely shutdown while my daughter was driving it. She had no control of car due to steering wheel locking up causing her to almost loose her life! In all the years of owning a car I...

General Motors / 2015 chevrolet malibu

Dennis Richards on May 3, 2017
I bought this Malibu new in September of 2015. In November of 2016 it took me 5 times before the motor would turn over. This happened several times over the next 3 months. I had it into the dealership--Bergstrom Chevrolet of Madison on Applegate Road in Madison a couple times and they...

General Motors / 2015 2500 hd

Pauljc3 on May 2, 2017
The passenger wheel fell off and the whole suspension came off, GM denied my warranty due to my torsion bars being adjusted. I've spoke with several mechanics at 2 dealerships and countless others who have never seen this happen befor. I'm done with GM forever. I've spent 200k on GM...

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