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General Motors - 2008 HHR

I recently [75000 miles] had the solenoid failtransmission fail.

Garage wants too much to get fixed. I have purchased

numerous gm products over the years but you can bet your

bottom line if i ever buy such an worthless piece of

defective equiptment again. I don't need this aggravation. I

am a veteran senior on a fixed income. I cannot afford to

have it fixed, so i guess i just suffer like the multitude of the

complaintants about your hhr.

Desired outcome: YOU PAY FOR AND CORRECT THE PROBLEM, GOD KNOWS WHAT ELSE WILL HAPPEN

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1:50 pm

General Motors - 2016 Chevy Equinox VIN #2GNFLFEK0G6200819

Heather E. French

Michigan Region 1 Teacher of the Year 2021 - 2022

615 Isle Royale Street

Laurium, MI. 49913

(906) 299-0903

[email protected]

GM

P.O. Box 33170

Detroit, MI. 48232-5170

May 10th, 2022

RE: 2016 Chevy Equinox VIN #2GNFLFEK0G6200819

Hello,

I reached out to your offices in December of 2021 as my 2016 Equinox experienced catastrophic engine failure because of a timing chain. The GM certified mechanic said he had never seen anything like it. If you look at the prior complaint, I wound up stuck with an $8700 bill and a new engine. GM sent me $500 and recently a $2500 loyalty reward that needs to be used within the year. (Come on guys, I am a teacher. I am not buying a new vehicle within the year.)

As of March 28th, 2022, I took the Equinox into Riverside Auto in Escanaba (a GM certified center) and they wouldn’t even let me leave with it - it was leaking so much oil and experiencing catastrophic engine failure AGAIN less than 90 days after the install. They have it as of today, May 10th, 2022, STILL, and found over 15+ errors in the installation of the engine in December.

So I please need either some sort of compensation or your mediation in the $8700 bill from Keweenaw Chevrolet in December 2021. I am so frustrated and upset that in the midst of a UP winter when I should be able to rely on my Michigan-made vehicle has spent over 50% of the winter in a shop because a five year old vehicle isn’t reliable? Even when it is serviced by a GM certified mechanic and garage? That seems absurd.

I am furious and frustrated.

Your help and intervention are greatly appreciated.



Thank you,

Heather French

Desired outcome: I please need either some sort of compensation or your mediation in the $8700 bill from Keweenaw Chevrolet in December 2021.

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12:03 am

General Motors - Chevy Trax 2016

4/20/21

Attention General Motors:

My name is Bonnie Howard, and I purchased a Chevy Trax in 2018. The vehicle as approximately 60000 miles and I have had work completed twice for a check engine light issue. One time I was reimbursed money from General Motors due to a problem not listed as a recall but a problem. I was without my vehicle for 4 days and it had to be worked on twice before it was fixed. Once again about 2 months later my check engine light came on again. I have included the bill to have these repairs which again I was without my vehicle for 4 days. The cost of this was over 2400.00. I want to know why a car with these few miles on it only 4 years old has a price tag this large to get it repaired. I am very displeased with this vehicle because of the price I have paid for it and now the price that I have paid to have something repaired. I feel like this is a fault in the vehicle especially since you have one office not a recall and I have a similar check engine light come on. The only reason I am keeping this vehicle at this time only to see if this is a recall and then I will be ridding myself of this vehicle and not repurchasing a Chevrolet. I also want to add my husband bought a brand-new truck the same year and his engine blew within the first 30 days of the purchase of the vehicle. Of course, you replace the engine but looking back on this I am concerned about the dependability of the product at this time which is why I will not be purchasing another Chevrolet product. I have enclosed the billing that I had to pay for a vehicle that is only 4 years old with 60,00 miles. I have a Mills Chevrolet Trax Invoice for a charge of 2470.24 worth or work done on my vehicle that is only 4 years old.

Desired outcome: I would appreciate you looking into this being a possible recall as I can't believe that a car this new with that many miles would have to have this type of work needing to be done.

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10:38 pm
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General Motors - Manufacturer's defect - water leak into the vehicle / sunroof drain house recall

Yes, I am following up with my 2008 GMC Acadia that I purchased off the show room floor through a GMC dealer; our first trip to the mountains and our vehicle was left outdoors; we witness water coming through our dome lights and down our front window and seatbelts into the car. I took it to the dealer as soon as I got back into town, and they said it wa...

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11:38 am

General Motors - Forced to pay $5000.00 over list price

Hi: We have been loyal GM customers our entire lives. My father retired from the Tarrytown Plant some years ago. This past year I took my daughter to buy a Chevy Trailblazer. We were forced to pay an extra $5000.00 over list. This did not sit well with us, but we were told to take it or leave it. As my daughter needed a car, we were forced to take it. I would like to know what General Motors stance is with Dealers that took advantage of customers with the supply chain issues we all faced because of the pandemic. Thanks Joe Karas 222 Ketchum Ave Buchanan NY 10511 Family First Legacies. Cell 914-420-8561

Desired outcome: Refund of over payment

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12:52 am

General Motors - Stolen ideas

Please marry barra fix this wife fucxxng johnny ollerenchaw mess. He maid with his fuxk buddy! My wife stacy andrade borruso fagalaro and mr michael borrusos 71 oldsmobiel idea's I turned into general motors. To mr christon swanson. When he was the ceo officer of gm. Just because he left gm don't mean nothing. He worked there when he did this with my pig wife and john ollerenchaw my 71 olds idea's. Pleas marry barra make this right.. Marry barra call me mike borruso 315 775 1094

Desired outcome: JUST PAY ME SOMTHING AND I WILL GIVE U ONE OF THE NEW TRUCK IDEA'S.

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General Motors - Cadillac escalade esv 2019 pre owned

Hello I want to explain about Cadillac 1 star services from the purchasing time until now! I bought pre owned Cadillac Escalade esv 2019 from Dutton Cadillac riverside, California 8201 Auto Dr #101, Riverside, CA 92504 (I bought The car with full warranty bumper to bumper) + the extended warranty I hope I purchased Mercedes or anything not...

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9:53 pm

General Motors - Parts unavailable anywhere

I took my 2009 Pontiac Torrent 3.4L V6 Base model into a dealer 03/14/2022 for repairs on the Stabilitrak system. They said they would call when the part came. No calls, I called them. They can't get a steering wheel position/angle sensor for my car. I called other dealers in Houston and surfed the web. Apparently either there is no such part on my vehicle or they are not looking. They took my $73 to diagnose the problem but now they ignore me.

Desired outcome: Get the part, make the repair, I pay the amount due

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2:51 pm

General Motors - Bayridge chevrolet

On june last year placed and order and put 5000 down for a corvette I was told they get the allocation in october-november and I was next on the list on october 15 I was told they got a “surprise “ allocation and I could have it for 25% over msrp when I confronted them I was told that it wasn’t mine and I can still get mine just have to wait then I was skip again I was finally called in we went over the build again just to be sure and after everything they then said I have to pay 20,000 over msrp or I can not get it! This dealership taking advantage of the local little guy I &was misled and taken advantage of I wanted to do business with my local dealership but know realize that I should have just went to the big guys I highly do not recommend this greedy dealership!

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3:37 pm

General Motors - Property Damage

My vehicle (2017 buick cascada) was at a gm dealership on September 19th, 2021 for problem that was covered under warranty. Upon the return of the vehicle to my residence it was not fixed properly & oil leaked on a portion of my driveway. The company tried to pressure wash the oil stains, but was not successful. I kept being told that it would be fixed contacted the dealership several times & got the run around as they were in the process of selling it. Once the dealership was sold I contacted the new general manager & he said it wasn't his problem. I asked him to contact the previous owner & ask that they contact me to see how they were going to handle this, which they did.

After speaking with the previous owner's secretary several times and not receiving any answers I kept calling her & after finally getting her to answer the phone today, she informed me that the previous owner has not interest in fixing my driveway.

I'm hoping that you will be able to help me fix this problem.

Desired outcome: I'd appreciate a response as to how you will be able to help me get my driveway fixed.

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2:02 pm
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General Motors - GM increased the standard dealer price after truck was ordered

On January 15, 2022 I went to Frank Boucher Chevrolet in Racine, WI to order a new Chevrolet Silverado. After the order was made, I was told my truck would more than likely arrive in March or April. Frank Boucher contacted me on March 28, 2022 to confirm they had received my truck. I was very excited until I saw the window sticker/vehicle locator MSRP had...

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2:06 pm

General Motors - Chevrolet Dealership Service

Had an 8:30 appointment to have my oil changed on my 2015 Silverado @ Sterling McCall Chevrolet in Houston, TX. I pulled into the service area at 8:33. A ported told me my service rep. was with another customer ahead of me and would be with me shortly. I stood there for 25 minutes. I asked twice "how much longer it would take or if another service rep. could take my truck." My service rep. walked through the door at 8:57 with a tray full of Starbucks. Obviously, I had been lied to. This is the third time this dealership hasn't had their act together. I first being when the service rep scheduled an appointment when my parts would be in to replace the air conditioning unit. When I arrived, not only were the parts not in, they had no record of my appointment even though I showed them the email I had received from them. The second time I was called and told my truck was complete. When I got there the service rep was yelling at the service technician because she had said my truck was not complete and they had missed one of the items that needed to done. I waiting 45 minutes for them to finish. She wouldn't tell me what it was so I had no way of knowing if it was ever really done. I have been a loyal GM customer for over 30 years. Until today, I was going to get purchase another Silverado from the dealership and had a quote for my trade in. I no longer want another GM product because of the terrible customer service your dealership's service departments provide.

Desired outcome: I really don't have any desired outcome. I just want to let you know, why a loyal customer for over 30 years will no longer buy General Motors products.

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11:04 am

General Motors - Faulty radio

I bought my 2018 Chevy sonic new in April 2018 from Advantage Chevrolet in countryside IL. When I took my car back there to have the oil changed at 5,000 miles, I asked them to look at the radio because it was shutting off by itself and the backup camera had gone grainy, not a sharp picture like it usually is. They told me the radio just needed an update and it was fine when I left. I had the same problem at about 15,000 miles and took it back to the same dealership, and same outcome. I started having the same problems again with the radio at about 24,000 miles but it was getting worse, the radio switches on the steering wheel were becoming unresponsive, the radio would shut off and I would have to turn off the car and restart to get the radio back on. This time I took it to Campbell Chevrolet in Bowling Green KY, my local dealership. They also told me it just needed an update and the radio was working fine when I left. Now, at 55,000 miles the radio had been having the same old issues for a while but it was never a big inconvenience until the radio stuck on. I tried to turn it down, off, change stations but nothing worked, not even shutting the car off and exiting the vehicle. When I got home I called the dealership and they said to pull the fuse and bring the car in, which I did on 11/15/21. At this point they told me that my radio was bad and needed replacement at a cost of $986.00 plus labor. I was naturally upset because this was the fourth time I had taken my car in for this problem but now, only when my car is past warranty, do they want to change the radio. They also charged me $106 to have the technician install my fuse and listen to the radio play for an hour. I have a conversation on my dash cam between the tech and the service manager talking and my car sitting there with the radio on and no one working on it. The service manager made some rude comments and told the technician that he was going to give me my car just like I brought it in, without the fuse in it. When discussing the issue with me, he never said that the technician couldn't replicate the problem, that once the fuse was installed the radio seemed to operate normally. What he should have done was advise me on what the tech did, that my radio was now functioning normally and that the problem could return at any time and give me the option to purchase a new radio or wait until the problem came up again. He just told me my radio was junk and needed to be replaced. The radio should be replaced under warranty as I had brought the car in 3 times before with similar issues but no one wanted to warranty it out then, only did they decide it needed replacement when it was at customer cost!

Desired outcome: My radio should be replaced under the original factory warranty at no cost as I had the problem basically since the car was brand new and had to be serviced 3 times under warranty for this issue.

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Update by Bruce Good
Mar 21, 2022 11:39 am

I have owned my 2018 Chevy Sonic since new and have never let anyone else drive the car except dealer personnel during service. Since new I have always had my car serviced at licensed Chevy dealerships. My first oil change was at Advantage Chevrolet in countryside IL where I bought the car. I had an oil change done in March of 2020 while I was in Florida at Love Chevrolet in Inverness FL. The rest of my oil changes have been done at Campbell Chevrolet in Bowling Green KY. I had an issue during my last oil change at Campbell Chevy. I had just returned from a trip to Florida and by the time I arrived at home in KY, my oil life monitor was showing 2%. I called Campbell Chevy and scheduled an oil change for 9/22/21. When I took my car there, I watched the dash the whole way to make sure my oil life monitor didn't drop to zero ( 2% was bad enough ). They changed my oil but this time while waiting they tried to sell me tires and new brake pads. I had already replaced 2 of the tires and was a former mechanic so I declined the services as I would complete them myself. When leaving, not even a block away I noticed the check engine light on so I went right back to the dealer. They said it was on when it came in, but funny no one mentioned that to me when trying to sell me tires or brakes, it seems something wrong with the engine would be at the top of the list. the check engine light was NOT ON as I would have noticed because it is right next to the oil life monitor on the dash. They took the car back in and said it was a engine coolant sensor gone bad, I again declined service as this is something easily changed at home, and again told them the check engine light was not on when I arrived. I changed the sensor a few days later and hooked up my scan tool to reset the error code, but it came right back telling me there was still an issue with the temp sensor. Since I don't drive the car much I let it sit so i could research the issue. I recently had to take another trip to Florida and didn't want to take a long trip with a possibly serious problem so I asked a mechanic about the issue and he told me some of the small GM cars have 2 temp sensors, one in the block and one in the radiator, so I went home to check. Sure enough it was there but in taking pictures to figure how to go about unhooking wires and removing the sensor I noticed some cut wires. There is a loom running down the body that is clipped in place and then travels about 16 inches to the radiator sensor. It appears someone tried several times to cut the wires at the sensor connection, as they would be obscured by the radiator hose. When this failed they chose to cut the wires at the loom just below the retaining clip as to also obscure the cuts. My car only had 55,000 miles and this is in an area where nothing could fly up from the road and cause the damage and there are no moving parts that could have come loose, and the wires themselves were still secured in place and not flopping about. Its sad that a dealership will resort to creating work by damaging customer vehicles all because they choose not to have additional services performed when getting routine maintenance work.

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8:26 am

General Motors - Being charged for a service that did not work in my vehicle

I took my car to Brown Daub Nazareth Pa. My hands free calling wasn't working.They couldn't find anything wrong and charged me 214.26. I left the lot and tried to call my friend and nothing but static on I thank you for listeningher end. when someone calls me its clear. I can't call out. My son hooked up 3 different Iphones and they all did the same thing.I just don't feel I should have been charged when it wasn't fixed.I believe it's in the steering wheel somewhere.

Desired outcome: I'm hoping to be refunded for something that wasn't fixed, I thank you very much..I can't afford to throw money away . thank you again for listening to my complaint

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1:37 pm

General Motors - A 2019 trax

We had a Chevy trax 2019 and it stalled almost killing us im stlouis took into granite city Weber where we got the car they come out telling us the turbo backed up and now the motor is blown so we reach out to get help with this from gm where it went no where it’s hard to pay a 650 car payment for a car wirh a blown motor and can’t drive it to get to where we need to go work dr appt etc so we had no choice to let them repo it and get a diff car well now they want there money and still have the car

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11:23 am

General Motors - Mike Terry dealership Mexia tx

on 01/24/2022 I purchased a 2022 GMC Sierra 2500 4x4 from Mike Terry dealership in Mexia tx. They did not have the truck there It showed to be in transit. We were told it would be there in 2 to three weeks, my wife questioned them about what happened if it was not there by the time the first payment was due. We were told by the sells man and the finance person that they would pay the payment until we got the truck. Here it is 03/15/2022 we don't have the truck we have had to make a payment on it doesn't look like the dealership is going to honor what they told us and make the payment. They have given us the run around through the whole purchase of this vehicle, told us many different tales as to where the truck is, we feel as if we are being lied to. Now they tell us the truck is still at the factory? My wife was contacted over a month ago by siriusXM that the radio had been turned on.

Desired outcome: I want the dealership to make the payments like they said they would until they get our truck to us. I want the dealership to quit giving us the run around and get our vehicle to us.

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7:06 am

General Motors - General Motors customer service

April 2016 we were conned by a GM dealership. They used the GM pre-owned certification to do that. We spent over a year trying to get GM to do anything about it. GM used the excuse that they have no control over dealerships. We found that to be not true. Over time and many calls, we found out GM has a company wide rule that does not allow anybody, dealerships included, to help or assist a customer with this matter. We sent letters to Mary Barra and Jeffery Taylor asking for help. Mary passed her letter to the help center. These people get all the phone calls directed to GM, and by their own admission are not allowed to help. The person Mary sent her letter to is one of many I had spoken to earlier. After going thru the steps they use to make you think they are trying to help, I was told again "we are not allowed to help". Then he added if he had any authority he certainly would have done something. Jeffery just called an outside attorney to contact me posing as a GM employee to stall us off for over six months and then admitted he had done nothing to help. We have copies of all the letters that go into much more detail. There is a lot more info we have that explains how wrong this is. You may contact me at 765-969-4051.

Desired outcome: We just want some form of respect from GM. We would like them to stop lying about dealing with a dirty dealership.

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General Motors - The factory paint job is defective.

My 2013 Chevrolet Silverado 4x4 has paint coming off right above the windshield. It is a 3/8" strip in a perfect line came off and is now receding even further upward. My family's business was automotive paint and detail supplies. The dealer said there was no recall on the problem. My dodge pu prior to the Silverado was 18 years old and the paint was never parked inside a garage and the paint looked new. The dealer also told me it's going to cost me almost $1800 to repaint the roof of my pickup. I'm 70 years old and that is a lot of money 💰. Back when I dealt with the public and painters and the problems the could pop up from time to time the manufacturers would acknowledge problems and try and maintain PR with consumers and would help and split the costs and sometimes obsorb the interest repair. This is a initial application problem where the paint did not adhere to primer or surface.

Desired outcome: At least help with the costs of repainting the roof.

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12:24 pm

General Motors - GMC dealership retaining deposit after new truck order was cancelled

Jan. 18th, 2022, I ordered a 2022 GMC Denali 1500 from Poage Auto Plaza, Quincy Illinois. On February 22nd, 2022, I contacted the GMC dealership to check on the status of the new truck order and I was told it hadn't been ordered but I am now 3rd on the list for new truck orders. I cancelled the order and requested my deposit be returned. Poage Auto Plaza dealership told me they do not return deposits even though the truck was never ordered. I ordered a new 2022 from another dealership and now I am requesting Poage Auto Plaza dealership to return my $500 deposit. I do have a receipt for the $500 deposit and a cancelled check showing I paid the deposit.

Desired outcome: Deposit returned or I am given a $500 discount towards the new 2022 GMC Sierra Denali Ultimate1500 I ordered.

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General Motors - Lifter failure on 5.3 engine 2019 Sierra becomes complete engine failure

Good afternoon,

I have a 2019 SIerra with a 5.3 engine with 78,000 miles. Up until last week, it was a great vehicle. Out of nowhere, I suddenly had a real bad misfire, scary sounding ticking sound and a flashing check engine light. Onstar then told me I needed immediate service. I brought to the nearest dealer and they diagnosed as bad lifters. Once they had it apart, they said the camshaft was damaged and the engine needed either a complete rebuild or replacement. They opted for replacement. The total bill for the repair is over $12000. This happened 4 hours from home while on a business trip requiring a rental car during the duration of the repair.

GM has offered to help with the cost, In spite of being out of warranty, no one should have an engine failure with only 78,000 miles. Out of warranty at this point should mean an alternator, waterpump or brakes. I have owned 15 GM vehicles the last 13 have lasted over 200,00 miles. That is what I have come to expect.

This vehicle was serviced at a local dealership religiously using the proper Dexos oil. It was properly serviced. The mileage is 80% highway miles. Again, there is no reason for this type or repair being needed outside of a true manufacturing defect.

I would like complete reimbursement for the repair. Rental reimbursement would be nice, but I can live with that cost.

I am in the heavy truck parts business and talk to many, many people with pickups. this needs to be resolved properly, or I will become a Ford or Ram customer and everyone will know why.

Desired outcome: Complete reimbursement for the repair.

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