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1.2 1611 Reviews

General Motors Complaints Summary

65 Resolved
1546 Unresolved
Our verdict: If considering services from General Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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General Motors reviews & complaints 1611

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5:37 pm EST
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General Motors - Third party warranty coverage

This dealership works underhanded and doesn't make their customers happy. I purchased a car on 2/16/2024. The deal was good with the sales rep. When I had to get with finance manager I waited in his office for over 2 hours to get paperwork completed for financing as my new car waited outside his office. He proceeded to ask me about warranty coverage. He...

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11:34 am EST
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General Motors gmc terrain

I bought my terrain new in 2015. There were several problems that were taken care of under warranty. Reasonable but inconvenient. This past year I had to replace the AC condenser. Over $1000.00 and now the computer has failed and around $1000.00 per the dealer.

I am a disabled veteran on a fixed income.

Is there any way you can help me with this?

Claimed loss: $2000.00

Desired outcome: Replace the computer at no charge.

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General Motors - Dealership

Liberty Buick GMC 9028 E INDEPENDENCE BLVD MATTHEWS, NC 28105 Buyer beware. I would give them zero stars if it were an option with their horrible Finance and Accounting practices. You will pay them their absurd $879.50 administrative fee on top of $2800 for new car add on items. I have received nothing in return from my admin fee charge which is supposed...

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Is General Motors legit?

Our verdict: Complaints Board's thorough examination reveals General Motors as a legitimate entity with notable strengths. Despite a 4% resolution rate on customer complaints, which invites a closer look, General Motors stands out for its commitment to quality and security. Clients considering General Motors should delve into its customer service record to gauge compatibility with their expectations.

General Motors earns 91% level of Trustworthiness

Perfect Trust Endorsement: General Motors achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for General Motors. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Gm.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows General Motors website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Gm.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Gm.com you are considering visiting, which is associated with General Motors, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with General Motors is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Several positive reviews for General Motors have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

General Motors website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While General Motors has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 1611 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the gm.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
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4:08 pm EST
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General Motors my 2015 Chevy 2500HD duramax

My 2015 chevy is in immaculate condition with only 67000 miles on it. We recently had a poor quality DEF light go off on the dash, wihtch limits the distance and speed you can drive. We took it in for repairs and after 4 weeks in a shop, it ended up costing $6,600.00. Is this what GM expects customers to have to pay every time a light on the dash goes off. This is rediculaous. . It became apparent to me that they did not know exactly what the problem was and began replacing part after part. We basically ended up replacing the majority of the DEF system. hard to believe that all the parts failed at the same time. Does GM feel any culpability for the extreme high cost of a repair like this? I would think they would be very interested in figuring out why all these parts would fail at the same time and would offer to help out financially.I would appreciate any assistance that could be offered.

Desired outcome: Would like some type of rebate or compensation for this repair

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2:47 pm EST
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General Motors Dealer advertising

Returned from Ancira Chevrolet in San Antonio trying to buy a truck. Whe we sat down with the numbers was to if you use the 1.9 special financing you could not, use the rebates and incentives? No where does it state that on the add and the very very small print eludes to it but does not specify!

I feel GM if falsely advertising and using bait and switch to sell units!

Claimed loss: None

Desired outcome: Internet add need to be absolutely clear. Price shown should be vehicle price bottom line!!!

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12:29 pm EST
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General Motors Electronic parking brake on my 2018 GMC Acadia Denali.

On January the 19th of this year my 2018 GMC Acadia Denali had a dead battery.

I called AAA to come to my home to jumpstart the car. After he started the car, the electronic parking brake would not disengage. I called my service manager at Randy Marion GMC in Huntersville NC about the problem. He told me if I could not get it to release that I would have no option but to have my car towed to the dealership. I called AAA back out to tow my car and they literally had to drag my car up the rollback. After arriving at the dealership the tow truck driver said he did not know if he could get the car off the roll back or not. A mechanic finally came out and plugged something in below the steering wheel and the parking brake finally released. I can understand having to buy new battery but for the parking brake not to release and for me to have to pay for the tow and to have the rear brakes recalibrated should be covered by GMC.

Claimed loss: $204.67

Desired outcome: I have included photos of the bills I received. I understand it is my responsibility for the battery but I think GMC should cover the additional fees.

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10:11 pm EST
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General Motors - Poor, lengthy product allegation claims dept services overall lack of consideration and demeanor towards me

First of all, I was given an appointment to bring my car in on Saturday at 9 am and upon arrival, I was informed that they weren't even open on Saturdays! Both GM and Marburgers Chevrolet service were insensitive and just plain rude. December 29, 2023 I had towed my 2011 Volt into my local chevy body shop to be reprogrammed/reset after a minor collision...

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10:24 am EST
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General Motors Lifter issues

2019 Chevrolet Silverado 1500 was in the dealership service department for over 3 months for Lifter issues (which is a huge issue on these vehicles and there is a class action suit) Due to strike and then just compliance issues from GM and no rental car available for me I have had to rent a car for those three months and still continue my payments to GMAC. After three months I finally gave up waiting to have my 2019 worked on and bought a new one and told the dealership to take the 2019 in trade.

I would like to be reimbursed for the rental car at the very least as this is a GMC Problem! That has been brewing for years. Advice?

I am acutally sending this complaint for my employer who is located in Louisville Kentucky. I am onsite contact for now

Claimed loss: 3500.00 in rental fees minimum

Desired outcome: reimbursement for rental cars

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3:56 pm EST
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General Motors - Service

on 09/26/2023 I took my truck to Gerald Jones GMC @ 490 Jefferson Davis Hwy in Graniteville sc. 29829 took my 2020 GMC SIERRA for a skipping issue when they checked it, they said it was the torque converter, so I had to leave the truck with them. When I left the truck with them, they did not give me a loaner for 6 days, I couldn't do anything but just...

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8:22 pm EST
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General Motors - 2016 GMC Terrain

Confirmed Service CustomerJan 19, 2024 1st let me say that I will be moving the servicing of my SUV to Schepel Buick GMC, in Merrillville, Indiana based on my interactions with the last few service calls I've had. I don't know if the dealership has changed management or what, but the service department has been on a steady decline! I brought my truck in...

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6:53 pm EST

General Motors 2022 chevy trax only get 20.5 MPG

2022 chevy trax only get 20.5 mpg. Ser #kl7cjpsm0nb540606. Had to the dealer a few times, they updated computer but has helped nothing. This is my third new trax and the other two averaged 27 to 30 mpg year round.. Pretty upsetting see this with the cost of gas since I purchased this trax... If I would of known this my wifes subaru forester wich is way bigger gets over 30 mpg. I would of went with subaru.. But ive always been chevy.. First new truck in 1978 I was 16 years old. My 22 trax is the 13th new chevy I have bought since 1978...

Jodey l. Schrecongost 163 spruce hollow rd., dayton, pa. 16222 cell phone [protected]

Claimed loss: I HAVE 20,000 MILES ON THE 2022 TRAX NOW ..SO MY CALCULATIONS IT ALREADY COST ME OVER a $1000.00 EXTRA FROM WHAT MY TWO PREVIOUS TRAX WOULD OF SPENT

Desired outcome: BETTER GAS MILAGE

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12:42 pm EST
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General Motors GM/Dealer charged $355.60 to upload Software Update for transmission repair

2018 GMC Sierra 1500 Four Door AWD Crew Cab
VIN 3GTU2NEJ8JG516484
TAG T3788
Mileage 48,390
Service Date 12 Jan 2024
Corwin Motors Kalispell, MT 59901
2665 HWY 93 N Kalispell, MT 59901
Customer Stated shudder in transmission similar to ripple in road
Customer Charged $177.03 for diagnosis,
Customer Charged $167.00 for flush and fill
Customer Charged $133.76 for new fluid
Customer Charged $355.60 for Software update

Claimed loss: $355.60 for Software Update.

Desired outcome: Reimbursement or a reasonable charge for the software update. Apple/Android/Microsoft charge zero for software updates...

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General Motors - Flaking paint on 2020 silverado high country 1500

I’m writing to express my dissatisfaction with the quality of the paint on my 2020 Silverado 1500 High Country, which I purchased from your authorized dealer, Seminole Chevrolet, in Florida on November 11, 2020. At the time of purchase, I also purchased the “Platinum Plus” warranty with $0 deductible, which extended the manufacturer’s warranty to 90,000...

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12:30 pm EST

General Motors 2012 chevy traverse

I have a 2012 traverse only had 134000 miles on it and the timing chain broke and ruined the eng, had to have it replaced, was wondering if their were any recalls or rebates on this problem. I understand these cars are bad with this problem that I didn't know ahead of time, I love the car, but it costs 8000.00 $ to replace it. VIN # IS,1GNKVGEDOCJ424119, would appreciate any help if possible, thank you. [protected]@yahoo.com

Claimed loss: 8777.36 to replace it, almost more the the cars worth, but I didn't have any choice.

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General Motors - 2022 chevy trailblazer

I am extremely upset about an issue going on with my 2022 Trailblazer. I have loved this vehicle, which I bought brand new, however, not long after the warranty ran out, it started having an issue. When I put it in park and turn it off, the car does not recognize that it is in park, and it will continue to chime and tell me on the dash to "Shift to Park". I...

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General Motors - 2019 Chevy Equinox LT Diesel

I bought this vehicle in March of this year (2023)from Carmax. I love the car but since I have had it is starting to be a issue. Been in the shop 4 times already thank God for warranty. Have had all the sensors replaced and now poor DEF quality message has start popping up. First time it came on and went off second time I had the 2nd nox sensor replaced...

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General Motors - Service manager Of Doug Henry Buick GMC Goldsboro, NC

On this day 11:12 a.m. I recieved a very disturbing phone call from The Service Manager Of DougHenry Buick OVER an obvious error within the service dept... After a one way discussion from him to me & loaded with insults, berating & demeaning comments while using profane allegories towards my character & make-up...in the end I was told by him on a recorded...

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General Motors 2018 chevy trax

This vehicle was purchased in Dec. 2020 as a used vehicle. Within the first few months after purchase there was a problem which leaves the vehicle unable to shift and no power. Was brought back to dealer and they had it for a few days and said they couldn't find anything wrong. They said they reset the computer and everything was good. The problem still has not been fixed as it has happened at least 5 times or more. Right now it is once again at the dealership. I'm waiting to see what they come up with. I can say that this problem happens more when it is cold out. I'm not sure if nobody want's to fix it or no one can diagnosis it properly. I would appreciate any help in trying to fix this issue.

The codes that come up are UO100 UO073 PO700

Thank You Bill Guerriero [protected]@GMAIL.COM

Desired outcome: Just want this issue solved

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General Motors General Motors service operation

I am writing to you today on behalf of a research team that is currently conducting a comprehensive study on General Motors. Our research aims to gather in-depth insights into the company's service operations. we would be honored if you could assist us in answering a few research questions related to General Motors. Your contributions would be invaluable to our research efforts and would significantly enhance our understanding of the company.

https://forms.gle/gu5ECCkLBzcNzu9C6

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General Motors - A very bad dealership.

Ok, Here what happened, one month ago I took my car in, two days later I received a email, stating that it would cost 3,458 dollars, but that there were four parts on back order and they were nowhere to be found in America, no one had them. i was told they checked all the GM dealers and these parts were not to be found anywhere in the country. I was then...

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General Motors In-depth Review

Company Overview: General Motors (GM) is a renowned American automotive company that has been in operation for over a century. With its headquarters in Detroit, Michigan, GM has established itself as one of the leading manufacturers of automobiles worldwide.

Product Range: GM offers a diverse range of vehicles, catering to various segments of the market. From compact cars to SUVs, trucks, and electric vehicles, GM provides options that meet the needs and preferences of different customers.

Quality and Reliability: GM is committed to delivering high-quality and reliable vehicles to its customers. With stringent quality control measures in place, GM ensures that its vehicles meet the highest standards of performance, durability, and safety.

Innovation and Technology: GM is at the forefront of automotive innovation, constantly integrating advanced technologies into its vehicles. From cutting-edge infotainment systems to autonomous driving features, GM strives to enhance the driving experience and stay ahead in the industry.

Customer Service and Support: GM prioritizes customer satisfaction and provides excellent customer service and support. With a wide network of dealerships and service centers, GM ensures that customers receive prompt assistance and maintenance services for their vehicles.

Pricing and Value for Money: GM offers competitive pricing for its vehicles, providing customers with value for their money. With a range of financing options and attractive incentives, GM makes owning a quality vehicle affordable and accessible.

Environmental Sustainability: GM is committed to environmental sustainability and has taken significant steps to reduce its carbon footprint. With the introduction of electric and hybrid vehicles, GM aims to contribute to a greener future and promote sustainable transportation.

Safety Features: GM prioritizes the safety of its customers and incorporates advanced safety features into its vehicles. From advanced driver-assistance systems to robust structural designs, GM vehicles are equipped to protect occupants and prevent accidents.

Reputation and History: With a rich history and a strong reputation in the automotive industry, GM has established itself as a trusted and reliable brand. The company's legacy of innovation and quality has earned the trust and loyalty of customers worldwide.

Financial Stability: GM has maintained financial stability over the years, ensuring its ability to invest in research, development, and manufacturing. This stability reflects the company's commitment to long-term growth and sustainability.

Market Presence and Competitiveness: GM has a significant market presence and remains competitive in the automotive industry. With a strong global footprint and a diverse product range, GM continues to attract customers and compete with other leading manufacturers.

User Reviews and Ratings: GM vehicles have received positive reviews and ratings from customers worldwide. Users appreciate the performance, reliability, and features offered by GM vehicles, making them a popular choice among car buyers.

Awards and Recognitions: GM has been recognized with numerous awards and accolades for its vehicles and contributions to the automotive industry. These accolades highlight GM's commitment to excellence and innovation.

Social Responsibility Initiatives: GM actively engages in social responsibility initiatives, focusing on areas such as community development, education, and environmental conservation. Through these initiatives, GM strives to make a positive impact on society.

Partnerships and Collaborations: GM collaborates with various organizations and partners to drive innovation and address industry challenges. These partnerships enable GM to leverage expertise and resources, fostering growth and development.

Accessibility and User-Friendliness: GM prioritizes accessibility and user-friendliness in its vehicles. With intuitive interfaces, ergonomic designs, and advanced connectivity options, GM ensures that customers can easily navigate and enjoy their driving experience.

Warranty and After-Sales Services: GM provides comprehensive warranty coverage for its vehicles, giving customers peace of mind. Additionally, GM offers a range of after-sales services, including maintenance, repairs, and genuine parts, to ensure the longevity and performance of its vehicles.

Online Presence and Digital Experience: GM has a strong online presence, offering a seamless digital experience to customers. Through its website and mobile applications, customers can explore vehicle options, schedule test drives, and access information and resources conveniently.

International Expansion and Global Reach: GM has a global reach, operating in various countries and expanding its presence internationally. This global expansion allows GM to cater to diverse markets and meet the needs of customers worldwide.

Future Outlook and Growth Prospects: GM's future outlook and growth prospects remain promising. With a focus on electric and autonomous vehicles, GM aims to lead the industry's transformation and continue delivering innovative solutions to customers.

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General Motors contacts

Phone numbers

1800 508 0000 +1 (313) 556-5000 More phone numbers

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www.gm.com

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