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1.2 1614 Reviews

General Motors Complaints Summary

65 Resolved
1548 Unresolved
Our verdict: If considering services from General Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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General Motors reviews & complaints 1614

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Newest General Motors reviews & complaints

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4:54 pm EST
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General Motors 2018 chevy trax

This vehicle was purchased in Dec. 2020 as a used vehicle. Within the first few months after purchase there was a problem which leaves the vehicle unable to shift and no power. Was brought back to dealer and they had it for a few days and said they couldn't find anything wrong. They said they reset the computer and everything was good. The problem still has not been fixed as it has happened at least 5 times or more. Right now it is once again at the dealership. I'm waiting to see what they come up with. I can say that this problem happens more when it is cold out. I'm not sure if nobody want's to fix it or no one can diagnosis it properly. I would appreciate any help in trying to fix this issue.

The codes that come up are UO100 UO073 PO700

Thank You Bill Guerriero [protected]@GMAIL.COM

Desired outcome: Just want this issue solved

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10:34 am EST
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General Motors General Motors service operation

I am writing to you today on behalf of a research team that is currently conducting a comprehensive study on General Motors. Our research aims to gather in-depth insights into the company's service operations. we would be honored if you could assist us in answering a few research questions related to General Motors. Your contributions would be invaluable to our research efforts and would significantly enhance our understanding of the company.

https://forms.gle/gu5ECCkLBzcNzu9C6

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6:34 pm EST
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General Motors - A very bad dealership.

Ok, Here what happened, one month ago I took my car in, two days later I received a email, stating that it would cost 3,458 dollars, but that there were four parts on back order and they were nowhere to be found in America, no one had them. i was told they checked all the GM dealers and these parts were not to be found anywhere in the country. I was then...

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11:36 am EST
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General Motors 2023 Colorado trail boss

I love this truck, I have a 2023 Colorado trail boss that has a roof dent issue from car wash air blower. This is the 2 time in for this problem. I have a complaint number of 9-[protected] this is my second number for 1 dent. they tried to send me a 100.00 voucher and closed the 1 complaint without even been fixed yet. So now its at the dealer for about a week without being fixed. waiting on approval. This is a problem with this truck and a lot about it on the internet people complaining. Just want my truck fixed, I can not was it outside myself in the winter in Michigan. please help..

Claimed loss: loss of truck, loss of money getting car to drive to work,

Desired outcome: refund of my down payment And Ill get the new Colorado with the fix on the roof. or please fix my truck so i can use it like any another truck, able to go through car wash. or heavy snow on it.

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3:57 pm EST
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General Motors - Waiting for a part

We have a problem with our Trailblazer shutting off and we had Merit Chev Maplewood Mn looked at it over TWO MONTHS ago with the part still not being in. My Wife has Parkinson and if we don't have a dependable vehicle, it could be life threatening. We Have been reaching out to the dealership with no success. We know about the strike and that's been over for...

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10:33 am EST
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General Motors - Lack of availability of parts for my 2025 Chevrolet Trax.

I paid extra for the wireless Android system on my car so I would not be tempted to text while driving and stay hands free as 3,522 people were killed in 2021 by distracted driving. The wireless Android has not worked since I purchased the vehicle on 8/29/2023. The local dealership has identified the radio as the reason and has one on order. The part ha...

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10:11 pm EST
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General Motors - Transmission control module 2013 duramax part #19431596

On November 4th 2023 my 2013 Chevy Silverado 2500 diesel started having transmission problems. All the lights the check engine lights the ABS lights all the lights on the dash came on. So I called prior Chevy dealership and told them situation. They informed me to bring it in as soon as possible. I take my truck straight there. The technician determine my...

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6:40 pm EST
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General Motors 2019 Tahoe with failed transmission

I have a 2019 Chevy Tahoe, leased and then purchased after 2 years. In January 2023, it started hesitating with acceleration. It currently has 130,000 miles on it. The service at the dealership gave a quote of $8000.00 to repair. An independent repair shop gave a quote of $5500.00 to repair it with a used transmission. The dealer attempted to do a trade in and new purchase of a different vehicle and the banks would not give approval unless I purchased a vehicle that was double the price. Why would a 2019 Tahoe that costs so much money have a failed transmission. This is unfathomable. If a consumer is paying $70,000 for a vehicle, the transmission should last at least 5 years.

Claimed loss: I owe $30,000 on this vehicle still.

Desired outcome: I believe that this is a defect, and the company should cover the repair of it. Or replace the vehicle.

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11:02 am EST

General Motors service for a 2016 Malibu

I had oil change found oil in coolant --called where I brought car they said 1 month before could be look at --called 2 other dealers they did not return calls --this was November 2 on oil change--why brothering selling cars if you will not repair them -- all I want is service --took to local repair shop they are working on it next day --what is wrong with your dealers --I have brought 3 new chevy's in 20 years --terrible treating customer

Desired outcome: decent service on repairing cazrs

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8:02 am EST
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General Motors - Service programing a fscm

this event took place on november 3rd 2023, i emailed the dealership that afternoon with my complaint and they never responded. this is what i sent to them. I had an appointment at 8:30 this morning November 3rd 2023 to have my fuel pump control module programmed, obviously the car doesn't run so I brought it in on a trailer. After waiting an hour the guy...

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1:30 pm EST

General Motors Unnecessary recommendations

We called for an oil change and were given a list of recommendations that I found to be unwarranted. This vehicle is just 2 years old and has 31,000 miles, well before a brake and transmission fluid service is needed. Thankfully my wife has a lot of common sense and declined most of the services. I just hope that others are not getting services that are not needed or required.

She did get the brake caliper service because she was told that the calipers could be sticking, and the brakes have been making a grinding sound. I believe this service should have been part of the warranty.

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12:23 pm EDT
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General Motors - PIT555OC

I have been an avid GM customer for years owning Chevy's, Cadillac's, GMC, and Corvette's however I have a dilemma with my 2019 GMC Yukon SLT around the the GM issued bulletin # PIT555OC, see attached. This vehicle only has 25000 miles on it and is like brand new. Yesterday I encountered the exact as what is outlined in GM's bulletins, the cause as the left...

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9:37 am EDT

General Motors Engine and Transmission issues with 2016 Tahoe

I purchased a 2016 Chevy Tahoe with the 5.3 Vortex in April of 2022. I have a big family so the room and features this SUV has to offer made me love it even more. However, after 2 weeks of purchasing the SUV my engine started acting up. Cylinder 6 to be exact has been replaced 2 times along with coils and all other cylinders being replaced as well. I have spent at least $8,000 just in repairs and labor for the engine work. I bought this car for $41,000. That may not seem to be much to some but a car this price should have no problems and be reliable. It has been anything but reliable. Now the transmission is starting to slip. The cost of a new transmission is out of my price range and to be fair I've put enough into it already.

Have there been any recalls for these issues that I've somehow missed? Is there a way to make these problems right? I put my trust into General Motors when I purchased the vehicle. But the current situations I'm having is making me rethink my choice.

Desired outcome: Please issue a recall for these engine and transmission problems I'm currently having. I feel this should be made right; I was completely blindsided when I purchased this vehicle.

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5:21 pm EDT
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General Motors unable to get part # [protected]

I have a 2017 Volt Premier with 43744 miles. The EGR valve is bad and should be covered under warranty but they say it is not. I have had one ordered for over 2 months from Stew Hansen GMC and now they are saying GM cancelled the order and it is not available. If it is not available there should be some replacement since I am finding that numerous people have had the same issue with the EGR valve in Volts. I am disappointed with GM as I have been a customer of them for over 50 years and have purchased at least 30+ cars from you. This is not acceptable service!

Jonas Lehman

[protected]@gmail.com

Desired outcome: Replacement of EGR valve. What are we supposed to do? Junk the car??

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3:47 pm EDT
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General Motors - Items that the dealership owes us on the 2 new vehicles we purchased

In December of 2022 we purchased 2 brand new vehicles (2023 Blazer and 2023 Trailblazer) from Autonation Chevrolet Superstition Springs from Russel Wyman (Salesman), at that time we were told that they were ordering us Black Bowties for the front and back of both vehicles, and Weathertech floor mats and rear cargo areas for both vehicles too. In February of...

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7:53 am EDT
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General Motors My 2014 chevy cruze

First they had free lifetime oil changes

That isn’t right they took that away , I vow never to purchase a Chevy ever again..now they are telling me I got my car fixed with the coolant recall I did not ever receive a letter I’m only first learning this now because the hose was leaking my son replaced it , it stopped leaking, now it’s leaking and losing coolant rapidly

GM was nice to me said only thing they can do is replace water pump no charge if it’s that ..but Chevy dealer charges $161 to diagnose the car when I can get that done free in one place and $40 at Medina tire , because the girl at the dealer was nasty I will make that complaint too ….last time I’ll buy a Chevy and me and my family been purchasing Chevy for a long time

Desired outcome: Fix my car , give me proof my car was fixed with the recall .

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1:36 pm EDT

General Motors Safety Recall on air bag.

I'am responding about a safety recall on an air bag on my 2014 chevy traverse i received a notice of recall in JUNE 2023 with no other response since then gm safety recall n232404980 talked to your customer service rep. JESSICA all i got was a bunch of B.S. WITH NO RESULTS TO GET IT FIXED. would like this issue fixed immediately. YOU CAN CONTACT ME AT [protected].

Desired outcome: RECALL FIXED.

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9:52 pm EDT
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General Motors 2017 Chevy Malibu Silver

About 2 months ago I noticed these scratches on the top of my car. It's getting a lot worse and now I can see these same scratches on the hood and trunk. It looks as though the clear coat is evaporating very fast. I've read other people's posts of the same problem. I'm starting to believe this a GM paint issue as I have always hand waxed my car. This is my 3rd Malibu and I've never had this problem with any car before.

Thank you for any help you may render.

Michael A. Hill [protected]

Desired outcome: If this is a GM paint issue, I believe GM should re-paint my car.

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4:13 am EDT
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General Motors - Fraudulent withdrawal from my bank account

this morning i opened the GM app to make a payment of 649.83 (1 month and still owe one more forSeptember). I selected the ACH method of payment on file with GM. Red note said account not acceptable use different ACH account which I added then attempted again with same comment. I called GM military lending department and they said to use a debit card. I...

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3:13 pm EDT
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General Motors 2021 GMC Yukon repair

As a 18 year retired employee, I never imagined how poorly a customer is treated. My 2021 GMC Yukon quit on the road 2 sundays ago. It was towed to the Sullivan GMC dealership in Ocala, FL and I was told the issue is the fuel pump control module. They said there was no parts available and the strike is delaying parts. There is no estimate on when the part will be available. I could be without the vehicle for months. This is unacceptable! Take care of your customers or they won't be customers. Get my parts to the dealership.

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General Motors In-depth Review

Company Overview: General Motors (GM) is a renowned American automotive company that has been in operation for over a century. With its headquarters in Detroit, Michigan, GM has established itself as one of the leading manufacturers of automobiles worldwide.

Product Range: GM offers a diverse range of vehicles, catering to various segments of the market. From compact cars to SUVs, trucks, and electric vehicles, GM provides options that meet the needs and preferences of different customers.

Quality and Reliability: GM is committed to delivering high-quality and reliable vehicles to its customers. With stringent quality control measures in place, GM ensures that its vehicles meet the highest standards of performance, durability, and safety.

Innovation and Technology: GM is at the forefront of automotive innovation, constantly integrating advanced technologies into its vehicles. From cutting-edge infotainment systems to autonomous driving features, GM strives to enhance the driving experience and stay ahead in the industry.

Customer Service and Support: GM prioritizes customer satisfaction and provides excellent customer service and support. With a wide network of dealerships and service centers, GM ensures that customers receive prompt assistance and maintenance services for their vehicles.

Pricing and Value for Money: GM offers competitive pricing for its vehicles, providing customers with value for their money. With a range of financing options and attractive incentives, GM makes owning a quality vehicle affordable and accessible.

Environmental Sustainability: GM is committed to environmental sustainability and has taken significant steps to reduce its carbon footprint. With the introduction of electric and hybrid vehicles, GM aims to contribute to a greener future and promote sustainable transportation.

Safety Features: GM prioritizes the safety of its customers and incorporates advanced safety features into its vehicles. From advanced driver-assistance systems to robust structural designs, GM vehicles are equipped to protect occupants and prevent accidents.

Reputation and History: With a rich history and a strong reputation in the automotive industry, GM has established itself as a trusted and reliable brand. The company's legacy of innovation and quality has earned the trust and loyalty of customers worldwide.

Financial Stability: GM has maintained financial stability over the years, ensuring its ability to invest in research, development, and manufacturing. This stability reflects the company's commitment to long-term growth and sustainability.

Market Presence and Competitiveness: GM has a significant market presence and remains competitive in the automotive industry. With a strong global footprint and a diverse product range, GM continues to attract customers and compete with other leading manufacturers.

User Reviews and Ratings: GM vehicles have received positive reviews and ratings from customers worldwide. Users appreciate the performance, reliability, and features offered by GM vehicles, making them a popular choice among car buyers.

Awards and Recognitions: GM has been recognized with numerous awards and accolades for its vehicles and contributions to the automotive industry. These accolades highlight GM's commitment to excellence and innovation.

Social Responsibility Initiatives: GM actively engages in social responsibility initiatives, focusing on areas such as community development, education, and environmental conservation. Through these initiatives, GM strives to make a positive impact on society.

Partnerships and Collaborations: GM collaborates with various organizations and partners to drive innovation and address industry challenges. These partnerships enable GM to leverage expertise and resources, fostering growth and development.

Accessibility and User-Friendliness: GM prioritizes accessibility and user-friendliness in its vehicles. With intuitive interfaces, ergonomic designs, and advanced connectivity options, GM ensures that customers can easily navigate and enjoy their driving experience.

Warranty and After-Sales Services: GM provides comprehensive warranty coverage for its vehicles, giving customers peace of mind. Additionally, GM offers a range of after-sales services, including maintenance, repairs, and genuine parts, to ensure the longevity and performance of its vehicles.

Online Presence and Digital Experience: GM has a strong online presence, offering a seamless digital experience to customers. Through its website and mobile applications, customers can explore vehicle options, schedule test drives, and access information and resources conveniently.

International Expansion and Global Reach: GM has a global reach, operating in various countries and expanding its presence internationally. This global expansion allows GM to cater to diverse markets and meet the needs of customers worldwide.

Future Outlook and Growth Prospects: GM's future outlook and growth prospects remain promising. With a focus on electric and autonomous vehicles, GM aims to lead the industry's transformation and continue delivering innovative solutions to customers.

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Contact General Motors customer service

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