General Motors

6-18-16 Purchase of vehicle with extended warrantee

6-3-17 (Saturday)
I arrived home and discovered Transmission fluid leaking from my 2016 Colorado, I immediately shut off the truck and Called Barton Chevrolet, They advised me to have the truck towed to them for diagnostics and repair. I arranged thru Chevy tow service the tow to Barton. I then rented a car to drive while vehicle was at dealer at a cost to me of $178.63
6-5-17 received a call from Barton that a Coolant Line from the Transmission to the cooler had failed, They ordered the parts and replaced the lines and I received my Colorado Back on 6-8-17.

I have no issues with the dealer or the repairs made.

My issue is that I feel these lines were defective, they should not have failed with 38, 256 Miles on them Period.
Question; Is this a normal Maintenance part now, and I now have to look to replace them every 30, 000 mile or risk subsequent failures?
They also are part of the transmission, (you cant use the transmission without them), and should have been included in my engine and transmission warrantee, and no Deductible should have been charged..

Also because I feel this part was Defective, I believe GM should have provided a courtesy vehicle, or a rental vehicle until my vehicle was repaired.

I am asking you to consider the fact that normally these lines don't fail and should not have failed, I would like my Deductible and rental Fee

Thank you for considering this matter..
Patrick Bennett

On a good note I believe this Diesel Colorado is one of the best vehicles I have ever owned

I have owned this car since 2004. I have had one thing after another go out on this car. I have reached out to GMC several times trying to get help with some of the things I had to replace with no luck. My late husband was Service Director for a Nissan Dealership and Nissan would do whatever they could to help a customer with a part no matter how old the car. My late husband told me I would be messing up buying this Envoy and now I know what he was talking about. Even when the car was under warranty and I had a part go out I was told by GMC that part was not under the warranty. I'm a firm believer in buying American but after my experience with this American car since 2006, I will never buy American again! I will drive this car till my catalic converter goes completely out then I will part the car with a sign on it letting everyone know what parts have gone out, the times I called GMC and was told they were sorry but it was out of warranty. I will list my case numbers along with the reps names I spoke with and let them decide as I have American is not the way to go with a vehicle. Thanks for your time and my first and last time of being an American made car owner will stop with this one!

So hear is my story I bought a used 2011 Silverado 1500 4x4 after buying the truck I noticed a lifter noise now my truck only has 69781 miles on it. So after I noticed the lifter noise I started reading up on the reviews of my truck and I see a hell of a lot of bad complaints about this problem with a lot of these trucks so why are you not making this a damn recall is people pay a lot of damn money for these trucks and we get [censor]ed that's not far yes my truck is used but I still paid 25k for this truck and chevy needs to step the hell up and fix these junk [censor] motors for us people

I bought a 2014 Chevy Silverado 1500 about 2 1/2 years ago. Everything was fine for about 2 years. Then the oil pressure gauge occasionally bounces from 40 to 50 back and forth. This happens at 20 MPH and the tach at 1000 or slightly above. The dealer says it is normal. GM said it was normal. I do not believe this is normal. I guess that anything can be normal on a GM auto. I guess I should have known better than to buy a GM product. I drove Ford products for 40 years before buying this Chevy. Guess I will go back to Ford.

I recently went to Libetryville Chevrolet in Libertyville IL . to respond to an advertisement on a 2017 2500HD pickup . They have it listed for $ 51182.00 . I went in to make deal and after waiting 2 hours for results, they come back with a number 15000.00 more then listed . They claim there are a bunch of programs that were included and I didn't qualify for these . No where in add is this stated . Needless to say I was disgusted at this bait and switch tactic . I have a credit score over 800, am a GM credit card holder a life long Chevrolet owner . This dealer was totally unprofessional and sales person didn't know squat about details of truck . The address is still active and needs to cease . I am considering other brands at this time .

Bought the truck used with 91000 miles on it. Drove it maybe 7000 miles and a lifter collapsed. Took to dealer had it fixed. It was not a cheap fix. Now with 112000 miles it uses over three quarts of oil between oil changes and oil changes are done at 3000 to 3500 miles. It does have the 5.3 afm motor. Dealership sold me a after market warranty and they will not do anything to help and service writer at dearlership said there is nothing they can do. If the dealership will not help with the warranty company maybe gm needs to stay away from them. I don't want to but I will get a lawyer involved if someone doesn't do something to help.

Hi team GM
I purchased a 2016 Chevy Cruze premier 7 months ago brand new. I use only shell 91 for my car. I do perform my services at preferred GM only. The issue is even after several services, I find emission light and service rear vision system in my car frequently. I have taken to Dealer and performed service 3 time till now and still this pops up. GM please do some necessary action for this issue.

On 11 May, 2017 I purchased a used 2016 GMC Yukon XL SLT that included a GM dealer certified pre-owned bumper to bumper 12 months or 12 K mile warranty.

I noted peeling paint on all 4 door handles on or about 16 May 2017 and approached a local Chevrolet dealer who agreed that peeling paint would be covered under the warranty but that they did not have a body shop. I went a bit further down the road and approached a Cadillac dealer with a body shop who also agreed that GM warranty would allow for repair but that they were considered a "satellite" and could only make repair is there was no GM dealer withing a certain radius. Fortunately for me (?) there was a local dealer, Seymour Buick GMC of Venice, FL. Off I go to have the problem corrected but was told by the Service Manager, Gregory Dampierre, that the damage was not covered. Dampierre confirmed this point with the used car manager, Peter Rusnak.

On 02 June, 2017 I had a meeting with the service manager still insisting that paint peeling is not covered but could not provide written proof. Mr. Dampierre also stated that the regional manager, Ms. Bonnie Wojtosik, was contacted by him personally and concurs that peeling paint is not covered under the CPO 12/12 bumper to bumper warranty. I met further with the dealerships' General Manager, Nick Solerno, but after listening to my complaint stated only that the CPO warranty is not the same as the original new car warranty but could not supply a copy of same stating only that peeling paint is not a covered loss. He did assure me however that he would procure a copy of the GM certified pre-owned warranty for my review.

Meanwhile:
The dealer I purchased the vehicle from, Garber GMC in Fort Pierce, FL stated the issue WAS covered and informed me that the "contract details" as cited by GM's website are, in fact, called out in the original new vehicle warranty booklet which I received at time of purchase along with the original owners manual.

My review of the document did not find any verbiage specifically excluding "peeling paint". The closest it comes to paint is found on page 11, paragraph Damage Due to Impact, Use, or the Environment which states in part:
"...Lights, lenses, mirrors, PAINT (my emphasis), grille, moldings and trim are NOT (again, my emphasis) covered for cracks, chips, scratches, dents, dings, and punctures or tears as a result of impact with other objects or road hazards. "
Nowhere is peeling paint excluded.

It should be noted that the Ft. Pierce dealer mentioned above WILL make the necessary correction to all four handles under the aforementioned warranty, but I do not feel it necessary to drive 300 miles one way to affect repairs when any GM dealership should honor the contract.

Best Regards,
Garrett A Snodgrass
2090 East Dolphin Drive
Englewood, FL 34223
mob: 941/468-8048

Last week I received a letter by mail informing me of a known problem of excessive oil consumption and piston problems. I have had issues with this and after some research, found that this has been a known issue for at least 3 years. Why am I receiving this letter now? I contacted the number on my letter and they were absolutely no help. He told me I had ZERO options because my car has over 120, 000 miles. This is ridiculous. Do not wait until you know my car is around that mileage to inform me of a problem you have known about and then tell me you will cover NONE of it. I promise you if this issue is not resolved I will never purchase a GM ever again and nor will anyone I know.

I just purchased a 2017 Malibu. I brought the car in for ecobond paint protection. However my car was in service for only 5 hours and the service department managed to scratch the hood down to the surface.
And the service guy Ed had told me that they can touch up the paint.. so until I complained that they need to repaint as brand new... the mechanic confirmed that it happend while in there care. So I'm currently still with out my brand new car that I bought 3 weeks ago. And driving a loner car.
Second main issue: regarding down payment! The salesperson Hanny and Manager Tony Amed had set out down payment date for the 6/2/17. So we wrote out the check for this date, however as this afternoon I find out im overdrawn 517$ due to Chevy cashing the check for 1000$. Now the issue is that the salesperson arranged that date specifically due to thatsthat's my pay period. And now I have them saying I'm misinformed. Ive asked them to view the check and verify the date and the responded will look into it tomorrow. This situation has put me and my family in a hard ship. The sales department needs to be more forthcoming with arrangements and not worry about a quick sale. I don't even have my new car due to ur companies neglect to take care of the vehicle. I've been a loyal customer and don't deserve this mismanagement and short telling of the truth. Put customers before sales because they were quick to call 3x for me to do the survey for the salesperson.
Please contact me Joshua [protected]

Bought 2010 dts new already replaced water pump $900. Now the engine is leaking oil they said seal only $3000. The power steering pump is leaking $1500. to fix. Also replaced brake lights on trunk twice.
The cost of this car is a disgrace compared to other cars .
Am I the only one that got a skunk when I bought. I really expected better. It only has 7500 miles.

I am writing to inform General Motors of a current situation I am experiencing with my Cadillac SRX Performance, 2010 model. I purchase the vehicle (used) from Lafontaine Cadillac Buick GMC, Highland, Michigan with a dealer warranty for 12000 miles/12monhts bumper to bumper. On May 27, 2017 while driving to an appointment for an oil change at Lafontaine Cadillac Buick GMC dealership in Highland, Michigan------the rearview mirror and supporting base fell from the mount on the windshield (too my surprise).The navigation system and other wiring control.. windshield wipers are housed in this apparatus. Since I was lucky enough to be at the dealership with this issue occurred---I spoke with the service coordinator.

I was informed by the service coordinator that for this issue has come up frequently and the repair can only be corrected with the replacement of the windshield. I was instructed I could repair myself, 1st unscrew the metal mount piece from the plastic base connect to the rearview mirror, find some strong glue, glue the metal base piece back to the plastic mount ( in a cool environment.. glue will hold better), then screw the plastic base on the rearview mirror and snap the cover back together… OR CONTACT MY SALES PERSON. I have attempted since this occurred on May 27, 2017 and finally got him, by asking the person that sits in front of him to have him return my calls. He stated he will get back with me…..and I am still waiting.

As a luxury car owner … I have supported your dealership and expect your dealership to support me. I look forward to purchasing another care in the near FUTURE.
Please contact me at as soon as possible to resolve this issue promptly
Thank you for your attention to this matter
Gail Griffin

About a week ago I was driving and my wipers just stopped it was pouring down raining and I had no type of alert that my wipers were bad I bought my car brand new and keep up with my routine maintenance. My radio never connects to pandora like its supposed to and that's been happening since day one I have taken my truck back several times to be reprogrammed. I'm not happy at all especially when I was almost killed and the first thing they tell me is initially it will be 200.00 just to look at my car and I took it to a GMC dealer to find out transmission in the wipers went out is disturbing PLEASE CALL ME AT [protected] My name is Kaylass Seegars EMAIL: kaylass.[protected]@aol.com I pay a very high car note and really depend on my vehicle

My name is [removed] and my complaint is about the electrical system keeps going out on my 2010 Chevy Malibu. It started with mileage at 48, 000 until present with 81, 000. I had alternator replace, batteries replaces, headlight bulbs replaced, sensors replaced. All took place in [protected]. I replace 2 sensors in less than 7 months wich cost me close to 400.00. The alternator cost me over 500.00. I had the front lights replaces 4 times costing me over 400.00 because they had to take the front bumper off just to get to the lights. I am a single mom with 2 children and my income is shot over this car. If I don't work I don't get paid. I worry that my kids will not eat some days. GM should be a shame not making good on cars that are sold defective. I was told that Chevy made a new socket for the front lights but the repairs will still be more money to install them. Why haven't the sockets been on recall? We should not have to pay for repairs for electrical systems that are bad and socket substitutions. I am saddened and plan to contact a lawyer and the attorney general office to look into my complaint. I believe I have a legitimate complaint against Chevy and GM. One morning I was taking my kids to school and the car steering wheel locked almost causing a 5 car accident. Weeks before the incident, I just had the recall repaired and the car still proceeded to lock up. My kids were horrified and I lost 2 days pay because I couldn't get to work and my kids missed school. I fell into a deep depression because as I stated before If I don't work, I don't get paid. This has been a total nightmare to me and I should be reimbursed for repairs that were stored upon me due to GM and Chevy negligence. I need someone to take note of this situation because of not resolved, I am going to take my case to the news along with my attorneys and if I have to I will take it to the supreme court. I will not stop until someone does something. One attorney said he will take my case pro bono if I there is no success with GM and Chevy. I pray and hope we can come to some resolutions regarding this complaint.

[removed]
[protected]@msn.com

2014 Buick Enclave -

We have purchased numerous vehicles from Weisner Inc. - Huntsville, TX. We have always purchase the best service contract for any unforeseen repairs. The vehicle was taken to the dealership because A/C was not cooling. Advisor - Paul Hartley indicates there is a rear evaporator failure due to a faulty rear HVAC fan which created metal debris causing damage to the evaporator. GM has acknowledged this defective fan and ours was replaced with an upgraded unit. Since the GM fan failure caused the damage to the evaporator, our Firstguard warranty denied our claim for repairs. We purchased a $2300 warranty that's not worth the paper its written on, and a repair bill for $1404.03 for the A/C repair. We have always stood behind our General Motors products. Is there any assistance out there?
Wiesner of Huntsville
Huntsville, TX 77320
PH [protected]

Thank you!

Dear Ms. Barra,
This is my second email to you. I received a call from a young man (Matthew) in the executive customer service who basically told me GM refuses to do anything regarding the repair of 2012 GMC Terrain. I was told to go pound salt, not in those words. The repair was performed 2 weeks after the GMPP expired. Now common sense tells you that the water leak was ongoing for an extended period of time and was not noticeable until mold was seen growing in the carpet. This vehicle has been 100% dealer serviced. The vehicle is at Coleman's service department every 3 months like clockwork. Would agree that if the dealership was operated properly than someone should have noticed the GMPP was expiring? It would be good business if the dealership used this information to sell service contract extensions. I did purchase a service contract extension the same day I found out the warranty was expired. However that information came from the Hartford's adjuster, not a Coleman employee.

Ms. Barra; this Matthew person offered me a $100 service coupon, not even a cash refund. What will look better on social media, GM offers a customer a $100 service coupon for a $1400 repair, or GM offers a reasonable settlement. I paid $250 for my deductible as the repair was covered by my insurance, a cash refund of $250 would be reasonable. I cannot believe that a company as big as GM is unable to afford $250 of Good Will. Do you want another black eye, or positive comments?

Thank you,
Mrs. Schwarz

Email sent to Gus Brown Port Perry
Hi May 19 my son car was dropped off at the time they could not find
anything wrong. My son picked up the car around 1130 Saturday May 20.
Less than an hour late after getting gas and washing the car it broke down
again.
Once again a tow truck was needed. Your garage was close but the car was
left with the secretary.
This time they found something to fix and now decided it needed a new
battery. I was quoted a couple hours labor and a new battery installed
$249.
Drop my son off to pick up the car on May 25 and the sunroof was left
open all night and the car had water inside because of the rain. It
was detailed thank you. But now my son has found a crack in the back
light that he swear was not there before because he just washed it
before returning it to your garage and would have noticed it.

Manager Adam
Ok thanks, the price of a used lamp assembly is $300.00, I don't believe we
damaged the vehicle here as we weren't working near that corner of the car,
I would be willing to split the cost with you.

Thank you
Adam Lightfoot
Service Manager
Gus Brown Port Perry Buick Gmc
[protected]@gusbrown.com
[protected]
Then we had words on the phone, he is only willing to put $150 towards the damage, the service department will not fix it.

I bought a 2016 Chevrolet Colorado truck in December. Recently I lost one set of keys. I went to my dealer today and had to order a new key because they could not make the new laser cut keys. I did not order the electronic fob because I didn't need it. The key alone cost me $49.72. I don't understand the exorbitant cost of the key. Can you explain why a $1.50 key costs so much. It seems like price gouging to me since I have to order the key from you.

Thank you,
Sherman Stewart

On may 19 I submitted an appointment for oil change, rotation, paint repair and alignment to which I received a confirmation email which I can provide. My appointment was for may 25 at 9 am, I dropped off the truck overnight. At 12:30 I called to see the progress of my appointment and the individual on the phone tells me that my truck hasn't even been touched and no one has record of my appointment. So that tells me that they picked up my keys in the Dropbox this morning and just discarded my information instead of calling and explaining the situation. The alignment wasn't completed nor the paint repair and now the truck pulls worse than ever. The individual handling this was ignorant and only could tell me that he guesses the internet is down. Now I've had multiple problems with this organization as a whole in the past dealing with the GM Financial department and now the individual dealership/service department. You truly do not value customers or their needs. Something better be done to remedy all this or my next complaint will be with the Better business bureau or higher. Being treated like this is ridiculous.

I was told by a GM representative that several discounts/rebates that I qualify for are stack-able with my family first pricing. Each dealership I have been to has denied me. I am a disabled war veteran, medically retired. I am appalled at how poorly I've been treated by GM and feel that something should be done about this to compensate for such gross treatment.