General Motors review: Horrible company

I currently own 4 GM vehicles and 10 over the years. Never again. Letter to GM.

I am writing to formally express my deep dissatisfaction with my recent experience as a GMC customer. Over the years, I have been a loyal supporter of the brand, having owned no fewer than ten GMC vehicles. In total, I have owned over twenty different vehicles, including motorcycles, and I can confidently say that my recent experience with this Buick has been the worst I have ever encountered with any automotive company.

At just 1,700 miles, the turbo failed, rendering the vehicle inoperable and I am told it will be months before it is fixed as the parts are on back order. Apparently, this is happening to a lot of their cars from what they are saying. This is simply unacceptable for a brand that promotes reliability and quality. What has compounded my frustration is the lack of support and accountability from GMC. Despite repeated attempts to contact your customer service department, I have received no meaningful assistance or follow-up. I was told I would receive a callback within 72 hours—this did not happen. I had to initiate another call, only to be told again that someone would return my call, which again did not happen. When I called a third time, the representative I spoke with was extremely rude and unprofessional.

Additionally, the dealership has been unhelpful in resolving the issue. The complete absence of communication, compassion, and customer care from GMC has been disappointing and disheartening. Based on this experience, I have lost all confidence in your company’s commitment to its customers.

I can assure you that neither I nor my family will ever purchase another GMC vehicle. Furthermore, I will not hesitate to share my experience with others and strongly advise them to consider alternative brands that demonstrate greater accountability and respect for their customers.