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1.2 1615 Reviews

How responsive is General Motors's customer service?

65 Resolved
1549 Unresolved
Very poor 🤒
We don't know much about how General Motors handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with General Motors and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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3:13 pm EDT

General Motors service and product

Dear General Motor (GM) Customers and loyal supporters

This is just a letter from a customer who does not want to complain, but rather to vent his frustration in a simple letter which will probably not capture any of the emotions felt during this ordeal with General Motors (GM).

I have always loved the company and as a student (8 years ago) I have always had my eye on some of the cars they had produced over the years, but unfortunately I was not in the position to buy one of their cars. After a couple of years of work I decided to buy a Chevrolet Cruze 1.6 (2013 model). I bought the car as a demo back then and it had +-6000 km on the clock (2014).

Excitement from our first road trip (Dec 2013) with the car was quickly spoiled when we got stuck next to the road on about +- 8000 km’s. This happened on a vacation to Port st Johns and those who know this vacation spot will know that is a bit rural and that there is not allot going on there, but the stray dog fight on my car and the gun fight next to me made me wish that I was in my old 2004 Opel Corsa.

GM responded well to my call and the car was (if I recall correctly) collected the following day by a rather shaky looking truck and driver, but I was informed the following day that they received the car and that they will keep me up to date. The following day I received a call from them informing me that the car is ready to collect and that I was responsible as I did not press the clutch deep enough and the car got stuck in 5th gear (yea right). Unfortunately they could not deliver my car to me again and they brought me a rental and I had to collect the car from Mthatha (quite a drive on those roads).

A Couple of months passed and then we were ready for our next trip to Plettenberg bay (Dec 2014). We had a good drive to Plett, but the vacation was soon spoiled again when the car got stuck in 5th gear again (probable my fault again). Their service / assistance were quite good, but unfortunately no rentals were available. We were very fortunate though that one of our relatives was on vacation nearby and we could borrow his car.

The car was towed again and the mirror was scratched. Two days later I was phoned to collect the car in (Wilderness or George if I recall correct), but we were able to collect the car in Knysna. A week later we were luckily safe in Bloemfontein again, but a couple of days later the car did the same 21000 KM’s.

I lost all my faith in the car and unfortunately I felt that I had to make a change (Jan 2015) and my plans were to do so at different company, but as fate may have it I bought an Opel Astra 1.4T (2014 Demo). It is a lovely car except for the buzzing noise when you press the brake and the car is pulling to the left (only to be fixed by slotting the wheels (same as the Cruze). They inspected the car and after the second time and a lot of emotion (from both sides) it was determined that this is standard on the 2014 models and it is because of a vacuum that needs to form. I have accepted the noise though it is driving me crazy and it is really not the companies fault, but again I was disappointed as the more expensive car also had an issue and this was not pointed out (even when I have asked).

My wife also drives an Opel Corsa and it is fourth one in the family and recently I took it for the 90 000 km service, where after the lights would not switch off (again not their fault). Over the phone it was also communicated to me what I’m being charged for and one of the items was the cars remote battery, which would have been nice and appreciated if the car had a remote and not just a key. This was probably just a standard quote and it was resolved, so again no major issue. I took it in a week later and I had to sit around for 30 minutes, only to find the person helping me having a smoke brake and me and the driver (GM person dropping me off at work) standing around and not sure if they need some details from me or not. Again this was not a major quality issue, but poor communication and lack of urgency.

Some of you will read this letter and will wonder why the above was an issue for me and I would like to clarify that by the following:

I’m not a person who usually complains (I hate it) and usually I’m very reserved when it comes to speaking my mind, but for some reason the communication and attitude from the GM employees was so bad that it brought out the worst in me. I’m also not saying that the company or one of the cars I bought is not of good quality, but it just feels that (and this is just my experience and opinion) nothing ever goes right when I’m doing business with them.

Kind Regards

A Frustrated and concerned customer

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5:47 pm EDT
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General Motors warranty work

Bought a 2013 Chevy Cruze. It has 29000 miles on it and the clutch went out on it. Cheverlot says not under warranty and they will not fix it. I will never buy another GM product again. Won't even stand behind the products that they make.

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Jack3019
, US
Oct 31, 2015 5:21 pm EDT
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Whereas clutches are wear items, the cost of the repair is prohibitive and particularly troubling when it occurs on a newer vehicle. I too have had to replace the clutch twice on my 2013 Cruze: 15000 miles and 34, 000 miles. It's cost me $4000 thus far. To further my pain, the dealership indicated the second failure likely occurred due to the failure of another component - the clutch failure was collateral damage. I contacted GM three times and finally received the standard response: "clutch not covered." The real out of pocket cost for this "economy car" unfathomable. This vehicle is targeted for a segment of owner who cannot afford high operating costs yet this has been nothing but expensive to own. Frankly, I will not buy another GM product. I am selling this vehicle.

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MkStItCh
West Seneca, US
Apr 09, 2015 8:22 pm EDT

Many parts like Brake pads, Tie rods, Clutch pads, Ball joints, Link pins, etc... are not covered after 12, 000 - 15, 000 miles on cars. These items are called wear items because they wear differently depending on the type of driving people do. These items are all listed for people in the warranty paperwork as well as some owners manuals.

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3:17 pm EST
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General Motors cadillac vehicle parts and repairs

I bought a Cadillac BLS Sedan Car in 2008. The dealer does not have adequate tools to repair this car. I went to buy a right hand side tail light and was told that the item is no longer manufactured. I now drive around a car with a broken tail light and worse the dashboard cannot be cleared as they said they do not have the adequate equipment. This has been going on for about six months now.

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UNSAFE TIRES WITH 19,000 MILES ON THEM
South Otselic, US
Dec 08, 2009 6:53 pm EST

we bought a 2006 chev uplander in 2007 with 6, 000 mi on it from a chev dealer in oneonta, ny. we now have 26, 000 mi on it in 2009 & the tires are dangerous to drive due to severe cracking between the treads on all 4 tires. GM says it is due to lack of driving & they will not replace any of the tires-not even pro-rate them. we will never do any type of business with GM ever again.

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ahmed salaheldin1973
, EG
Apr 22, 2013 3:49 am EDT
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after 65000 km, the car stopped suddenly and after going to the agent, told me the gearbox need to be replaced and the cost is L.E.60000. it dosesn't make sense to pay any cost after this time and the gurantee should cover this cost. I have never this before from any other brand. Realy ###

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Kubim
, US
Jul 15, 2010 5:48 am EDT

My Nokia Mobile 6600 is not woking from last 10 days Handset given to Nokia Care on 5th Sept in Faridabad Sec 15, They easily told come after 15 days . No one is caring bout customer. Very poor condition.

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3:42 pm EST

General Motors traction control

Here is the copy of the letter to the GM CEO

Garry Ioffe, 240 Thelin Ct., Wilmette, IL 60091
[protected]
Chevy HHR, VIN

Dear Mrs. Barra

I bought a used 2010 Chevy HHR in February 2011. After a few months the traction control started malfunctioning. Usually this occurred on a dry and smooth pavement where traction control is not needed.
As I approach 40 mph, suddenly the dash board warning light appears and the car starts shaking.
When I reduce speed to 15 to 20 mph then the warning light disappears and the car again behaves normally. However, upon gradual acceleration to about 35-40 mph this issue repeats up to 7 times in a row. I usually press the Traction Control button, but it does not help.
Suddenly, the car seems to work normally for a few weeks or even a one or two months and then the issue begins again.

I attempted to resolve this at Jennings Chevrolet in Glenview, Illinois.
I was advised to replace all four tires. I paid over $700, but that did not help.
Afterward, I was given a recording device to record the code of the problem.
I used this device to record several (4 or 5) episodes, but upon returning the device to the technician, I was informed that nothing was recorded. I was given the device again to use for several months, and I pressed the Record button during five occurrences. When I brought the recording device back, I was told that nothing was recorded. I was then asked to leave the car for a technician to drive for a week with the hope that he could record something using a different device. Again nothing was recorded.

Not being able to fix my problem, Jennings offered me a $5, 000 certificate that was issued by GM. This certificate is a nice gesture but it is not enough to help me, considering my situation. The certificate is only good for a new GM vehicle and since the Chevy HHR model is no longer being manufactured, the only car which has a cargo space like HHR model is Equinox LS. The amount of trade-in credit I could potentially receive for my car is approximately $4, 000 ( from Kelly book), plus the GM certificate of $5, 000 still leave me with roughly $12, 000+ of out of pocket expense, which I cannot afford. When I bought my car I was expecting to be able to drive it safely and comfortably for about 10 years, but this recurring problem is preventing me from being able to drive safely. Every time I get into my car, I feel like I am risking my life. I have been suffering with this problem since February of 2011 and there is no resolution in sight.
What would you do in a situation like mine? Would you like to drive unsafe car?

I use to be a GM fan. In 1989 I bought a used 11 yrs old Chevy Station Wagon, 8 cyl. I was driving it for 3 yrs and still the engine was working like new. Later I had Buick 6 cyl and used it for many years without problems. I believe that GM can make good and reliable cars.

What I am hoping is that you can find a way to help me replace my existing car with a reliable car that has a cargo space like Chevy HHR or lager without any additional expense, as a way to compensate for the risking and suffering dur5bing all these years.

Thank you for considering my situation,
Garry

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General Motors lifetime rustproofing

Anyone who purchased lifetime rustproofing through GM Goodwrench service center in the 80's and still has the vehicle, you no longer have coverage! GM has violated all the contracts and ended the program without notifying any of it's customers.

When finally contacting someone at GM that wouldn't just ignore me (due to me threatening legal action) it took them almost a month to even figure out any information on this product. Then it was all denial as usual. End result, we paid for lifetime protection, got screwed, and they don't care. They try to say that this was a third party company unaffiliated with GM...really...GM Goodwrench service center is no part of GM!

I called a GM Goodwrench fluids specialist and he was more than happy to help me until I gave him my contract number.

After that he would never pick up the phone when I called or return any of my messages ever again.Typical GM runaround, if there is a problem, ignore it until it goes away.

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2:22 pm EDT
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General Motors valve cover

I bought a 2008 Chevrolet Silverado 1500 4x4 at the end of February 2014 from a Ford dealership. The truck had 54, 000 miles on it and ran perfect. Fast forward to October 25, 2014. I was sitting in line at the car wash and my truck started to run rough and then the traction control and stability track light starts flashing. The truck at this time had 65, 000 miles on it. So I drove it to the local Chevrolet dealership and explained to the service person at what had happen. He told me that he could take a look at it but it would probably be tomorrow since he had a skeleton crew and only one truck guy working that day. I told him no problem just call me when you find out something. The service person called me Monday morning to tell me the problem which was a defective valve cover that GM had a revision on. He explained to me what the process was and how much it would cost me. Being the person I am I said that GM should be paying for this and not me due to the fact that it was a manufacture defect, He advised me to call GM, so I called GM directly and of course they weren’t willing to take care of the problem. Unless it is a safety issue they weren't going to fix it. Well I'm here to tell you that is BS. This is clearly a GM defect that GM was willing to give me a 5% discount on a $475.00 repair bill. This was told to me that it wasn't a recall that it was a revision of the valve cover which means that this particular "revision" was not made public because it would cost GM millions to fix. I have been on several GM blogs with people having the same problems and having oil consumption problems as well. GM wants the customer to pay for their defective parts and pay for the labor to do it. GM needs to step up to the plate and fix these problems. No wonder the government bailed them out "GM - Government Motors" I can tell you that I will be fixing the problem my self and selling it the first chance I get.

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12:41 am EDT
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General Motors car not repairable, gm unwilling to assist

My 2013 Malibu has 26.6K miles on it and has a noise that can not be identified by the service dept or GM and refuses to assist in getting another vehicle that is in working order.

Since the dealer service dept could not identify the noise after 3.5 weeks, they had a GM engineer come in to review and fix, and instead of fixing a noise that they can't identify, nor repair, they REDUCE the noise by 90%, not fix. You can't fix what you don't know and they were never able to isolate the issue. If I take the car back for the same issue, there is nothing they can do about it because they don't know what the noise is and have exhausted all remedies to fix 100%, only reduce the noise by 90% is the only fix. I bought the car thinking it would be working 100% of the time, and now I have a 90% reduced noise vehicle that GM has deemed safe to drive, although they don't know what the issue was causing the noise.

I worked with the dealer, who asked GM to assist with incentive monies to get out of my car and get a car that works and has no noise 100% of the time. GM refused stating it's under warranty and that should cover it. How can it cover it, when no one knows what the "it" is and I still hear the noise, only muffled to 10% of the time. GM is not treating me fairly as a consumer, especially in light of the issues they are currently experiencing with other vehicles. Who's to say that the unidentified noise does not turn into a future recall issue and is a safety issue? How can they deem something safe when they can't identify what "it" is? What happens when my warranty is up and God forbid it's something major that I could have avoided, just by GM assisting me. GM...pls advise. You would not want your mother to drive a car that has issues that you can't identify, so why wouldn't you care enough about your long-standing customers and do what is right? With my car being a 2013 I owe a lot and incentives would assist me. After all, it was not my intent to go car shopping so soon after purchasing my vehicle, only a year later, because you failed to sell me what your site advertises as a safe and reliable vehicle.

My case number for this: 71-[protected] My email is: [protected]@sbcglobal.net My phone is: 847.877.9336

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Update by Jenise425
Aug 25, 2014 12:37 am EDT

My 2013 Malibu has 26.6K miles on it and has a noise that can not be identified by the service dept or GM and refuses to assist in incentives to fund another vehicle that is in working order.

Since the dealer service dept could not identify the noise after 3.5 weeks, they had a GM engineer come in to review and fix, and instead of fixing a noise that they can't identify, nor repair, they REDUCE the noise by 90%, not fix. You can't fix what you don't know and they were never able to isolate the issue. If I take the car back for the same issue, there is nothing they can do about it because they don't know what the noise is and have exhausted all remedies to fix 100%, only reduce the noise by 90% is the only fix. I bought the car thinking it would be working 100% of the time, and now I have a 90% reduced noise vehicle that GM has deemed safe to drive, although they don't know what the issue was causing the noise.

I worked with the dealer, who asked GM to assist with incentive monies to get out of my car and get a car that works and has no noise 100% of the time. GM refused stating it's under warranty and that should cover it. How can it cover it, when no one knows what the "it" is and I still hear the noise, only muffled to 10% of the time. GM is not treating me fairly as a consumer, especially in light of the issues they are currently experiencing with other vehicles. Who's to say that the unidentified noise does not turn into a future recall issue and is a safety issue? How can they deem something safe when they can't identify what "it" is? What happens when my warranty is up and God forbid it's something major that I could have avoided, just by GM assisting me. GM...pls advise. You would not want your mother to drive a car that has issues that you can't identify, so why wouldn't you care enough about your long-standing customers and do what is right? With my car being a 2013 I owe a lot and incentives would assist me. After all, it was not my intent to go car shopping so soon after purchasing my vehicle, only a year later, because you failed to sell me what your site advertises as a safe and reliable vehicle.

My case number for this: 71-[protected] My email is: jenise425@sbcglobal.net My phone is: 847.877.9336

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General Motors gear box replacement

Dear Sir,

I would like to inform you that I had received the worst service during the time I had dealt with the franchises of Chevrolet in Egypt. Being neglected and received many false promises from their

side made me extremely frustrated. I had a Chevrolet cruise 2010 bought it from Yassin (Approved Franchise) and had all maintenance and services in an approved franchise named (El-deeb)

located in Maadi, Cairo. Suddenly I experienced a gearbox malfunction which totally disabled the car. I went back to service center in the 28th of June and they inspect the car and told me that the

gear box need to be replaced as it’s totaled and added it’s a manufacturing deficiency and they are going to contact Mansour Chevrolet and replace it ASAP. Since then I had received many false

Promises. First they told me one week and I am going to receive the car. After they failed to fulfill the date they told me I had to be charged for 30 percent of the gearbox value. After I sent a

Complain to Mansour they called and informed me they will deduct the charge to be 10 percent of its value. I had approved the value as I was paralyzed with no car for a month. Since the 1st of

August I had been informed that the gearbox is coming from Korea and will reach the Service center the 24th of August. Today I had been informed that the gearbox didn’t arrive and they

don’t know when it going to be delivered. I want to know which kind of service you are offering. This is the worst decision I had took to deal with such unprofessional individuals. Please, your

intervention is mandatory or else I regret to inform you that I will be going to court and press. I really can’t imagine that a brand like Chevrolet could mistreat their customers in such ways.

Finally, I would like to receive the proper quality of service and treatment and also, compensation for the hilarious treatment I had and for renting cars for 2 months with no response from the

Company supposed to be one of the trusted brands worldwide in the vehicle industry.

Your Fast response is extremely critical.

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General Motors transmission / oxygen sensors

After purchasing a new car in 2010 a 2011 chevy malibu lt. After 40000mil i had to replace a transmission. That was covered and then after getting the car back the throttle body went on the car not covered so out of pocket espense. Then in may 2013 about 78000mil. Car has to get a second trans. Then after getting the car back then in june 2013 the oxygen senors go, though my 100, 000 mil warranty was still working. The gm specialist (Amy) in detroit said to me that we have done casue we offered you extended warranty for the trans,

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General Motors poor paint

I own 4 GM products;

1994 GMC Sanoma (White)
1995 GMC 2500 PU (Blue)
1996 GMC Suburban (Tan)
2000 Buick LeSabre (Gold)

The reason for this communication is an apparent defect in GM product paint products. I have noticed this problem for many years from a large number of GM cars & trucks I have seen on the road.

The problem starts with the clear coat coming off in large areas and then the paint down to the primer. All 4 of my GM’s have this problem on the roof, hood and dexk lid.

As you can see, none of my vehicles are new and with this inherent paint problem that seems to be prevalent with GM products, I am very reluctant to consider rplalceing any of them with another GM product.

True, I have seen Ford & Chrysler products with this problem also, but I will tell you that I have not seen more than a few GM’s over 10 years old that still had paint on the hoods, roofs, or deck lids. Not so with Ford or Chrysler.

Sad selling point for GM.

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JK Harris
St. Louis, US
Jul 19, 2015 9:45 am EDT
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I totally agree! Our 2006 Savanna has peeling paint! GM will do absolutely Zero to remedy this problem as stated by a GM rep who came to the dealership I purchased my Savanna from. I will not be purchasing GM vehicles because GM will not repair these problems. I have seen a lot of GM vehicles with peeling paint. Mine is actually bubbling and popping off. An auto body professional that gave me a quote to repaint my Savanna stated that the primer is defective and he has repainted many GM vehicles. This is my 8th GM purchase from this dealer for myself and my business over the years, I will not be repurchasing.

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General Motors dealership crashed my new car, gm doesn't care

I purchased a new GMC Acadia in December 2012 from Circle Buick in Highland, IN. I had to make several trips back to dealership due to problems with the vehicle and poor management of the facility. On one of the visits they backed my new Acadia into a pole. The repair work done left me with a far from perfect new vehicle. I also now have 1000 miles on this car due to the number of trips to the dealership and the miles for the body work repair. Called and asked for the General Manager several times (Wayne Druktenis) and was never routed to him, he was always busy. On one call after they told me he was not there he picked up the phone and started screaming at me. This was my first conversation with him. He called me liar and promised me that his dealership would never take my car back and we would never get a new vehicle after they crashed it. He also said he personally approved the repair work to my car and it was perfect, after catching him in a lie on the phone he admitted that he approved the repair work from a picture that was emailed to him. I tried to work through the district rep’s but that was ineffective because they said the dealerships were owned and operated independently. I inquired about how they advocate for the customer and ensure customer satisfaction if they have no influence. I could not get an answer from them as they did not have one. When I told them that the dealership was lying to me and to them the district didn’t care because they were independently owned and operated. This is the worst experience of my life and I am convinced at General Motors as a whole does not care about the consumer. I have been documenting all correspondences with the dealership and district rep’s. I do not have enough characters here to write all of the history but I am convinced that I should reach out to the public (newspapers, news stations, websites, etc) and share my story. I believe that if General Motors doesn’t care for people I should tell enlighten them to my purchasing experience so they are informed. On one additional note my Acadia has also in for service on a valve n the gas tank. I am suspicious that this is from the accident but cannot get confirmation from the service department.
If General Motors (outside of the dealership or district rep’s) does care about protecting the customer and they are concerned about customer satisfaction then I would love for someone to contact me. I purchased a new vehicle and I received an almost repaired vehicle with 100 miles on it. All I ever asked for was a new vehicle like my payment to Circle Buick was for. They have received their money and I have received a crashed car, ~25 hours of lost time from phone conversations/trips, lies from the dealership, and an overall disregard to customer satisfaction. I am willing to bet that all consumers would love to hear my story as it definitely highlights why General Motors products should never be purchased.

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dia3766
, BJ
Jan 31, 2013 12:59 pm EST

not sure why someone could do something so dishonest, oh well eventually it will come back to them

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dia3766
, BJ
Jan 26, 2013 12:32 am EST

alot of people are single parents, so that is no excuse to try and get out of a repair bill if it was your fault (not saying it is but if)

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V man
York, CA
Jan 25, 2013 2:10 pm EST

Lol. good catch Tasha. And if you don't want to be exposed online than don't post complaints which are false.

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tiIs
, NA
Jan 25, 2013 2:07 pm EST

That may be Tasha but I would appreciate it if you had sent this privately rather than exposing me to the whole world. i can't afford to pay for the damages I am a single parent of a six year old.

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General Motors door locks stick

Purchased a hhr from robbins auto mall humble texas. It was purchased new. Been in dealer 6 times for door locks sticking. Allthe door locks are sticking now. I have video of being locked in my hhr. Showed video to dealer and service tek and lawyer from gm s main office. They have given me a componet coverage letter. The door locks are still stickiing. They dont
Feel getting locked you vehicle is dangerous. We asked gm
To take the vehicle back they want its not dangerous. Let gm know how you feel.

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General Motors product and chevrolet dealership quality

Had my truck in multiple times I own a 01 chevy silverado 2500hd with a duramax diesel. Within the last year I have done injectors, injector sleeves, injector pump, water pump, head gaskets, oil cooler, transmission. And many more parts. I have had a better business complaint with ron tonkin because I had my truck in there 3 or 4 times and they said it was normal and so I opened a bbb complaint finally they said the injector pump was bad then after another technician looked at it they said it was the injectors. So they misdiagnosed my truck 3 times now the oil cooler is leaking and two out of the three leaks is there fault because it's connected to the water pump and so I took it to them and they charged me 103.00 this time to misdiagnose my truck I took my truck to alan webb chevrolet in vancouver, wa and they took pictures to prove that if ron tonkin were to fix my truck it still would have a leak and I called ron tonkin and complained they never called me back. My complaint is not only that gm makes a low quality vehicle with problems but who do they also certify to work on there vehicles and what classes do they have to take becaus they are also low quality repair facilities that carry the chevrolet certified name.

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General Motors noisy exhaust

I bought a new 2012 CTS. When I get on it a little bit just before it shifts gears it makes a sound that sounds like all the baffles in the muffler or cat is going to fall out. I took it my dealer and they hear it also. They took another 2012 CTS and it does the same thing.
I got a case number from GM (71-[protected]). They tell me there is nothing they can do. I have had 5-6 people tell me that the car sounds like it is falling apart when I step on it. The dealer hears, GM knows about it and will not do anything. What do I need to do to get some results. I am not bad mouthing the dealer, they have done everything they can at this time.

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GeorgeJetson
Joplin, US
Jun 18, 2012 3:30 pm EDT

Did you test drive the car before you bought it?

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David94Mustang
Scottsdale, US
May 04, 2012 10:19 pm EDT
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The dealer is waiting for GM to do something. Like a factory recall. Plus they prob don't even know how to fix the issue yet. Also finding a solution has to be approved and not affect the safety of the vehicle. So once they figure that out then supply the dealers and give the technicians training on how to fix the problem. Also figure out all the vehicles that are experiencing the problem. Then they will get back to you. Its a sad truth I just hope it doesn't take to long and they compensate you for it

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General Motors defective new 2011 silverado

I have 2011 Silverado LS 1500, and on several occasions the truck has took off on its own. The first time I had my foot on the break and the rpms jumped to 2000. The second time a was backing up and the truck took off, rpms around 3500, and I crashed the truck. The third time, I was turning a corner, my foot on the break, when the truck just took off.

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General Motors tail lights

I bought brand new 2010 Equinox from Doug Marshall in Grande Prairie on October 29 2009 I just relised that the right tail light was not working and also the signal light I took it to Murry GM in Fort St John the light has water in it Murry GM told me that there is a after market hole drilled into the back side of the light and that warranty would not fix it and that the other tail light is the same I called the main dealer and they said the same if there is some one else with this same complaint could you please let me know Murry GM have photos

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General Motors car problems and didn't reply me to solve it

Actually I bought my car from Mansour Chevrolet October 2008 Opel Astra enjoy because I heard that is a very good car... After 2 years I had problem in the gearbox! I went to the hire maintenance to solve this issue and they told me that the Disk and cylinder must be replaced and it will cost within 5500LE i told ok...after 1 week they told that there is another issue and it will cost another 10000LE, I refused because they didn't tell me from beginning...so I took the car to reform it out of the authorization... I fixed it and after several weeks I found another problem ...and this time they told me that the control unit of the gearbox is damaged...so I asked to fix it and buy it because there is a lot of problems in this car and am fed up...They replied we can’t fix it and I must to buy it from the Maintenance of power of attorney Opel in Egypt... I called them to ask for the control unit ...they replied they haven't this part and also it is not available in Germany and I must request a special order for this part from Germany and it will take minimum 1 month to be delivered ...And they told me that they maybe will not accept my car because I fixed it out of the Maintenance of power of attorney Opel ... and I have several months without car and am really fed up and I don’t know what could I do to solve this issue...And sorry to tell you that is the worst car ever I had …and after the launching of the new shape of Opel Astra ..I thought that I must buy it ...but now I’ll rethink [protected] times to don’t buy the brand Opel again!Now I want to know is it normal that the control unit of the gearbox be damaged after 2 years?!And what could I do to get back my car working again?!
Your prompt reply is highly appreciated...

N.B:this was the complaints which i sent before 2 times to General Motors without any reply...

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General Motors Key stuck in ignition

To whom it Concern:

Risk Management

My name is Monica Ghelase and I am a single mother. Resiliently I had repair done on my vehicle at Leson Chevrolet in Harvey Louisiana. On`
August 17, 2011 I had a problem with my key getting stuck in the ignition and could not turn engine off. This happen in front of a busy hwy and could have cause a serious problem. My car is a 09 Chevrolet truck/HHR/4dr LS with 50865 miles on it.

The dealer stated it was not a recall on this defect and this type vehicle had several problems with this defect. I think being in an unsafe situation and the fact only this type has had this problem it should be looked at as a recall.

I would appreciate if you would approval me a full refund for the amount shown on the receipt $298.66. All pertinent information along with address/email is on the receipt. Please get back with me and with the resolution on this matter, thanks in advance.

Monica Ghelase

[protected]@hotmail.com
invoice# CTCS44262 date paid Aug 17, 20011
tag # 7783

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Texas Chevy2012
Bedford, US
Oct 03, 2012 8:42 pm EDT
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I Know this post is a little old, in responding to the HHR chevy with ignition stuck, there are thousands of others out here with the same problem, I took this to a lawyer, You need to look into that or least call the state your in and make a report. There is power in numbers, I too, am a single mother with my four year old strapped in the back seat when this ignition locked down, we were terrified, They will not tow a running car and there was no way to turn it off, (just think of fumes, in a garage and the car is running all night. I am suing General Motors and will never back down. There are people dead because of Enterprise Rental car sales releasing these Recall cars out when inventory is low and people have no idea they are driving a ticking time bomb. Do the research there is more for the 2010 HHR Chevy, this happened to me in August 2012 with appx. 49, 000 miles. I drove this car for 12 months and have long list of lemon issues. Somebody is going to die again if GM does not do something about the way they are making cars. Steamed mad and doing something about it. TEXAS

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General Motors chevrolet beat lt

This is a True Happening
Cheverolet Cars (united states) is one of the most admired car companies.I have been a customer of Chevy in United States for sometime now and appreciate the good customer service However here in india had a very very bad experience which makes me think are the Company Overseas really are concerned whats happening around.Well here is something for the starters.
Wife of An officer n a Galantry Awardee of 1971 war Late Wg.Cdr R.C Bedi, I Rita Bedi is fighting for justice.Hope someone might hear her.On 11th oct 2010 we took a Chevrolet Beat (LT) Red Colour Car from RSA Motors, 68 Industrail area Panchkula.The cost of the car told to us was 378000/- and accordingly we had made a demand draft for the some and gave cash partially and went personally to Ambala depot to deposit hence take the delivery of the car.
SAD FIRST EXPERIENCE
Mr Ritesh an Exective of RSA Motors was there when we had everything done however this is the first bad experience we had.The company asked us to pay extra 5000 cash for metalic colour which was never told to us and and extra 15000 cash for assosries put by them without our knowledge.As we refused to do that we had no choice as the smart company people first had already presented with the bill and insurance.Being a house wife alone i agreed to pay the amount for which i was later in the evening given a recepit made on Word application and without any company seal.The car was delivered.Later in the evening when i contacted my friends all told me to check with the company for extra payment given.To my surprise when contacted Mr.Ritesh he came home and personally begged not to tell company about this as his job will be on stake n that he will provide will original recipts.He till Date never showed up.

SAD SECOND EXPERIENCE
Within 3 Months the car started giving trouble.While Driving home the car suddenly stoped and would not start again.On calling Cheverollet no one came forward for almost 2 Days.After almost breaking down in tears when finally contacted the break down service.they insisted to get the car towed and get it to the repair shop as they did not have any crane service.we had to do all by ourself n even paid for something company is at fault.all bills are still with me.The company Service advisor n Works manager Mr Shashi had no idea what happened with the car even after hours of inspection.Finally they had to make an international call to find out what has gone wrong.Now the complete car was opened as there was a Manufacturing Fault of some wire/s.Later to my surprise they asked me for charges of labour.Heights of cheating and manuplation is what Chevy RSA dealers are here.

RECENT SAD ONGOING THIRD EXPERIENCE

After the service of the car while driving the AXEL part Tie Rod of the wheel broke, which is RISK TO LIFE WHILE DRIVING. The car going even at 40kmph can turn or roll over killing all instantly or indulge in an accident risk of life to others.This is a part we are talking about cannot be broken by itself.It is an manufacturing fault of Cheverolet India.When contacted the head office they kept on transfering the call one department to another.It was 9.30 am in the morning and till 1 pm afternoon sameday no one could come directly from the company on the phone.Finally we had the same Works manager on Phone n says we are having a lunch break so no one is available.PLease contact the head office or customer care or you can get the car towed and get it to repair shop.That was the end of the road for us.After calling the owner/CEO of RSA MotORs finally two people showed up and after inspecting told us this was an manufacturing fault from the back n they are also in a fix as the company/cars are not worth buying.One of them satpal singh even said nothing will happen here and no one will listen.the works manager came just for 5 mins and went back saying 'we have to take it to the company open the car enitrely n see if it can be fixed or if we have the necessary part'.

Its a shame and i have no words for the the company were the workers are against their own.Chevrolet is a good company in u.s and we have a many cars of the company in united states however in india this is what happening.i have paid for the car from own hard earned money working round the clock to protect and gaurd the very people who are today cheating us.Cheverolet RSA Dealers are the worst dealers and more worst people to deal with.
Now i have decided if the company is not ready to return either our entire money invested or a brand new car i Rita bedi will not give up until something is done about it.If this can happen with me it WILL happen with you all.If Chevrolet thinks we can be played with they thought wrong and messed up with the wrong people.Even if today i have to move to the court i will as i have full faith in our legal system here in India.I have all the documents n conversations details of the company hence i would now approach the company one last time.
MY CAR DETAILS :
Owner : Rita Bedi w/o Wg.Cdr R.C Bedi
H.No. 1071, Sector 11, Panchkula, Haryana-134109.
Mobile No. [protected]
Make : General Motors India Ltd
Model Name : Beat LT Petrol
Car Registered No. HR 03L 7907

Purchased from : RSA MOTORS, plot no.68 industrail area phase 1 panchkula haryana phone : [protected] workshop :[protected]

Delivery Date : 11/10/2010
VIN : MA6BF482FAT020845
Engine No. : B12D1182372KC3

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General Motors no support — 1500 miles over warranty

I am extremely dissatisfied with my vehicle; I seriously doubt that I will ever buy another GM vehicle, and I am actively encouraging my family and friends to not buy GM vehicles either.
I work as a vice-president of quality for one of your suppliers; at the time we bought our Malibu, I supplied many components on that vehicle as well. Because I do a great deal of travel helping with quality issues, most of it from GM assembly plant to GM assemby plant, I put a lot of miles on my vehicle. I had started noticing things that were not right with my car, such as the steering wheel off-color, the HVAC fan squeaking, the steering wheel with two huge wear spots on the foam wrap, and recently the check engine light came on. I pushed the OnStar button for a diagnostic, and I was told something was wrong with my fuel system. So I called my dealer to get these things taken care of. Well, I couldn't get my car in right away (again, taking care of GM business), but when I did, I was told that I couldn't be helped because my vehicle was now out of warranty by 1, 000 miles. MY CAR HAD 16 MONTHS IN SERVICE! For all these things to go wrong after just 16 MIS and GM to not do anything about it is just irresponsible. I called some folks at the GM VEC in Warren and I can't seem to get any help there either. So, I'm putting my car up for sale and I will be driving into the VEC and various GM assembly plants in a new Lincoln MKS or a Jaguar XF. I wanted to drive a car that I supply parts for (I am also a supplier to the LGR Cadillac plant), for GM won't support their product.

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Lon Zhe
Madison, US
Feb 07, 2013 8:30 pm EST

Took my 2011 Malibu to the dealearship. I told them the problem.they came back and told me the wheel bearing and hub was bad the bad news they told me that the warranty wasnot going to cover the cost. The car had 49000 miles. I think this stinks. I wont buy another Gm.

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Dennis Kiker
Sweetwater, US
Nov 19, 2012 2:49 pm EST
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2009 Malibu, 90, 000 miles on it. in dash message flashes "Service Traction", "Service ESC". Fuel average readout shows drop from 36 mpg to 21mpg and vehicle felt like it was "stumbling" and not running smoothly. Fuel cap tight, Shut vehicle down to check all fluids and do a general look see. Started vehicle up again, , , , all symptoms and messages cleared as if reset. Week later, and about 100 miles later, same thing but this time check engine light came on. Checking Internet this seems to be a common problem and now fix noted? Took car to GM dealer in Anson, Texas, , the Service Writer saw the message read out.. After a week they can not get the problems to repeat and no fix can be found though the did get the vehicle to surge and stumble. After a week I would hope there would be some idea as to the cause. I am not happy. This week is Thanksgiving and I was expecting to do some traveling. .

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jbfirebird
nowhere, US
Aug 27, 2011 5:57 am EDT

check engine light is one of the easiest fixes. unfortunately, this is just somethign that happens with miles. the problem typically is a bad oxygen sensor or you need to tighten your gas cap. usually, its the gas cap if its completely random. could also be that you need a tune up. if the light flashes on occasion, there is a misfire and would have something to do with plugs or wires

you drive pretty continuously and you have wear spots on the steering wheel. sounds normal.

General Motors In-depth Review

Company Overview: General Motors (GM) is a renowned American automotive company that has been in operation for over a century. With its headquarters in Detroit, Michigan, GM has established itself as one of the leading manufacturers of automobiles worldwide.

Product Range: GM offers a diverse range of vehicles, catering to various segments of the market. From compact cars to SUVs, trucks, and electric vehicles, GM provides options that meet the needs and preferences of different customers.

Quality and Reliability: GM is committed to delivering high-quality and reliable vehicles to its customers. With stringent quality control measures in place, GM ensures that its vehicles meet the highest standards of performance, durability, and safety.

Innovation and Technology: GM is at the forefront of automotive innovation, constantly integrating advanced technologies into its vehicles. From cutting-edge infotainment systems to autonomous driving features, GM strives to enhance the driving experience and stay ahead in the industry.

Customer Service and Support: GM prioritizes customer satisfaction and provides excellent customer service and support. With a wide network of dealerships and service centers, GM ensures that customers receive prompt assistance and maintenance services for their vehicles.

Pricing and Value for Money: GM offers competitive pricing for its vehicles, providing customers with value for their money. With a range of financing options and attractive incentives, GM makes owning a quality vehicle affordable and accessible.

Environmental Sustainability: GM is committed to environmental sustainability and has taken significant steps to reduce its carbon footprint. With the introduction of electric and hybrid vehicles, GM aims to contribute to a greener future and promote sustainable transportation.

Safety Features: GM prioritizes the safety of its customers and incorporates advanced safety features into its vehicles. From advanced driver-assistance systems to robust structural designs, GM vehicles are equipped to protect occupants and prevent accidents.

Reputation and History: With a rich history and a strong reputation in the automotive industry, GM has established itself as a trusted and reliable brand. The company's legacy of innovation and quality has earned the trust and loyalty of customers worldwide.

Financial Stability: GM has maintained financial stability over the years, ensuring its ability to invest in research, development, and manufacturing. This stability reflects the company's commitment to long-term growth and sustainability.

Market Presence and Competitiveness: GM has a significant market presence and remains competitive in the automotive industry. With a strong global footprint and a diverse product range, GM continues to attract customers and compete with other leading manufacturers.

User Reviews and Ratings: GM vehicles have received positive reviews and ratings from customers worldwide. Users appreciate the performance, reliability, and features offered by GM vehicles, making them a popular choice among car buyers.

Awards and Recognitions: GM has been recognized with numerous awards and accolades for its vehicles and contributions to the automotive industry. These accolades highlight GM's commitment to excellence and innovation.

Social Responsibility Initiatives: GM actively engages in social responsibility initiatives, focusing on areas such as community development, education, and environmental conservation. Through these initiatives, GM strives to make a positive impact on society.

Partnerships and Collaborations: GM collaborates with various organizations and partners to drive innovation and address industry challenges. These partnerships enable GM to leverage expertise and resources, fostering growth and development.

Accessibility and User-Friendliness: GM prioritizes accessibility and user-friendliness in its vehicles. With intuitive interfaces, ergonomic designs, and advanced connectivity options, GM ensures that customers can easily navigate and enjoy their driving experience.

Warranty and After-Sales Services: GM provides comprehensive warranty coverage for its vehicles, giving customers peace of mind. Additionally, GM offers a range of after-sales services, including maintenance, repairs, and genuine parts, to ensure the longevity and performance of its vehicles.

Online Presence and Digital Experience: GM has a strong online presence, offering a seamless digital experience to customers. Through its website and mobile applications, customers can explore vehicle options, schedule test drives, and access information and resources conveniently.

International Expansion and Global Reach: GM has a global reach, operating in various countries and expanding its presence internationally. This global expansion allows GM to cater to diverse markets and meet the needs of customers worldwide.

Future Outlook and Growth Prospects: GM's future outlook and growth prospects remain promising. With a focus on electric and autonomous vehicles, GM aims to lead the industry's transformation and continue delivering innovative solutions to customers.

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