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General Motors complaints 1615

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General Motors 2019 chevy traverse

This email is to inform you of my displeasure and loss of confidence in General Motors. I have a 2019 Chevy Traverse RS (Vin #: 1GNEVJKW1KJ322228). It is our second GM vehicle, particularly with Chevrolet. We bought it because of the prior great experiences we had. My vehicle was out of the normal warranty (not by a lot of time or mileage) and started experiencing unsafe driving conditions. As we would drive the car, it would bring up dash lights and alerts that needed to be acknowledged, while driving. They included traction stability error, safety restraint system, side detection system and the headlights and door locks would come on and then go off on their own. Doing research as I am not a trained technician, the above-mentioned items usually are a result of a failing alternator, battery and charging system. The charging system voltage was off and showed irregularities.

I purchased an extended warranty through my dealer (First Extended Service). I promptly called my local Chevy dealer (Gold Rush Chevrolet – Auburn, CA.) and set up an appointment as soon as was available. I relayed the extended warranty information to them, and asked them to coordinate it with them. I was told they would keep in contact with me. A diagnosis was completed with nothing found and the vehicle was returned to me.

A couple days later, the same thing occurred again, this time every available light came on my dash and numerous alerts needed to be acknowledged while driving. Based on these errors and alerts, I believed my vehicle was not safe to drive for us and our children. I took it back to the same Chevy dealer. I was told they would need to conduct a second diagnosis, charging me again and later needing to “dig” deeper. I had to pay for a second more expensive diagnosis. I stressed they needed to call the extended warranty company as this was getting expensive for me and I had purchased the “platinum” plan for it. So far, I was paying for things, and had nothing to show for it, losing my faith in GM and my local dealer.

Nothing was communicated with me, unless I pursued it, and that was not what I was told. I was told I would be briefed as things developed. I called the warranty company and they said no one had started a claim with them. I was told by Chevy staff, the warranty would only pay once a fault was found. My car is not safe to drive, the charging system is having issues and at one point the voltage had some irregularities, but no code to fall back on.

Gold Rush Chevrolet did not contact the warranty company, nor did they keep me posted as to what is going on. I am concerned about my car and it’s safety for my family, with Chevy (GM) not backing me or making me feel like a valued customer. I would like for my default standard warranty to cover this problem and take care of it, hopefully restoring confidence in the fact I purchased a good vehicle that is safe for my family, rather than regretting I did not purchase from a different manufacturer.

Thank you for your time,

Brandon Fichou

Desired outcome: I would like for my default standard warranty to cover this problem and take care of it

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11:45 am EDT
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General Motors Dave White chevrolet

My truck had a engine replacement under warranty that was done at Dave White Chevrolet. After getting the truck back I had started to see some electrical issues (check engine light) after looking under the hood of the truck it was clear that Dave White had incorrecty re installed the engine haress on the vehicle. the cipping fetures on the harness were cut and never replaced resulting in chaffed wire harness that disabled the rad fan operation. Dave White had agreed to fix the issue, When I got the truck back the second time none of the clipping was replaced as I requested. the protective covering over the harness was removed and a splice was added to fix the problem, the bare wires were not covered/protected in the engine bay, I had broken pieces and missing parts within the engine bay of my truck. GM customer care could not reach the dealership for comment and wanted me to bring the truck back down to the dealer that is an hour and a half away for them to 'review'. I would not trust this dealer to change my oil and will not be bringing my truck back for a third time to fix the issues that I clearly told them about the first time it was brought in. GM customer care had told me that the clipping on the engine harness is not required to be out back in place, This is completely unacceptable. My engine failed due to a known issue (oil cooler line crimps) and now my entire engine wiring is at risk due to the poor workmanship of this dealer. I have an excell sheet documenting timeline and pictures of these issues that I would be happy to share.

Desired outcome: replacement broken parts ( engine cover, air box bushing) New engine harness replaced by dealer of my choice, Or warranty any harness failures for the life of vehicle.

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10:22 pm EDT
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General Motors 2014 Sierra Denali

The paint is peeling off. It started two years ago in small spots, but has expanded into very large areas. It appears the paint and primer did not bind with each other. It is now flaking off when driving or when spraying with a water hose. I am very disappointed in the paint quality by GM. My once beautiful truck now looks like it has a cancerous disease. I’ve attached a photo of one of the larger spots and a closeup view.

Desired outcome: I would like GM to repaint the truck.

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General Motors Oil pump manufacturer defect splitting on many gm models

In several models throughout years 2015 to current there are many bulletins and forums showing that many vehicles have all had the oil pump split on their Chevy models. Some as early as 1200 miles and others clear out of the 60k mileage range. But all having the same issue of the oil pump splitting gears in the center and losing all oil pressure. This should be considered a manufacturer defect since the engineering of the oil pump is causing the issue and GM knows about it due to all the vehicles that have had to be repaired for this reason.

I would like to put in a request for reimbursement due to a manufacturer defective part on the basis of the faulty engineering of the oil pump and so many vehicles having had to be repaired for this reason. I am also concerned that the new oil pump they just installed will likely do the same thing at some point incurring another $5k hit to my wallet and creating me to lose faith in my GM vehicles for any future purchase or keeping them. Please see the attached receipt for repair from Johnsons Auto Plaza Brighton CO.

Desired outcome: I would like to be reimbursed the $4,930.29 for the repair as my car was just outside the warranty mileage period and was in the GM dealer for half yr for other repair 19-20

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7:18 pm EDT
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General Motors Transmission

I had started suffering problems with the transmission on my 2014 chevy's park. I took it to a local mechanic check engine light was on mechanic found trouble code P0741. He stated it was a transmission issue. I found this special coverage warranties section N192271110-Transmission pulley damage. As I contacted g m and explains the m I issues they would not help due to I was over the mileage coverage. I am completely disappointed with g m after having purchased 8 gm products auto.

Desired outcome: I would like gm motors cover the repair N- [protected] transmission pulley issue

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8:03 pm EDT
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General Motors Android Auto / Apple Car Play

I've been a lifelong GM owner. I currently drive a 2022 Bolt EUV. I have a reservation for a '24 Blazer EV. I recently heard that GM will discontinue Android Auto and Apple Car Play in 2024 and future Ev's. I do not understand the logic behind this decision (other than GM wanting to make money from data subscriptions). If this rumour is true I will be cancelling my reservation and informing my fellow GM comrades of this seemingly nonsensical strategy. I'm hopeful that I'll get a response from someone in data/tech management & design.

GDS

Desired outcome: I am hopeful that GM will reconsider this move, as it certain to result in a loss of customers.

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11:42 am EDT
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General Motors New vehicle fraudulent pricing - koons clarksville chevrolet buick gmc

New vehicle listed at Koons Clarksville Chevrolet - New 2023 Chevrolet Corvette Z06 3LZ. I provided my e-mail and phone number and was contacted by "Moose" from Koons Clarksville via text. He confirmed that the vehicle was available and in transit to their dealership. He said he has not priced the vehicle yet - but it would not be sold at MSRP. I told him it was listed on Autotrader as well as the Koons Clarksville website for 15k over MSRP and that I was interested. I sent Moose a picture of the vehicle on the Koons website and he responded "that is not our website".

I called the number on the website and Moose actually answered so lie #1 exposed... It is in fact listed for sale at Koons. Moose said they would not sell the car for the price listed. They were pricing at $100,000 over sticker. It is fraud to list a vehicle for sale on multiple websites at a significantly lower price than what they will actually sell it for. I have screen shots and text messages to confirm all conversations and advertised vehicle pricing.

Desired outcome: I would be happy to purchase the vehicle at advertised price. Koons should be held accountable for the representations they make regarding vehicles they offer for sale.

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General Motors Coolant leak unsolvable

Have 20 26 colorado I - 4 cylinder, 4 wheel drive with 62,000 well taken cart of miles.. Started in feb 2023, truck overt heated casually driving around town.. Took home saw coolant level now over 1/2 gallon low.. Took it in to neighborhood repair shop, did a pressure test, claimed a clamp right on top of radiator was cause.. No it wasnt... Went to a supposedly reputable chev dealer, mcnab of columbia, tn. And after 2 days of cold pressure testing, no fault was found.. Brought home and a now larger puddle of coolant dripped from the trans area onto driveway. They just didnt want to fix what they worsened.. Now went to area shop, cave auto in spring hill, tn. Had for nearly 3 weeks and claimed it was thermostat and another hose leaking.. Again paid, brought home and after an 1 1/2 hrs in drive, it started to leak coolant from same spot as before! Did a drive twice on the same day with 2 leaks.. Have paid out nearly $1700 now and still leaks coolant.. All from a totally inaccessible area not even visible.. The last place will get it back tomorrow, on monday, 4-17-23. For a few days to see if they re repair it... General motors, I am a retiree and this is how your products came to me.. Step up and reimburse me for all my costs and call immediately to take over immediate repair of this problem..

Desired outcome: wish to have this problem permanently repaired and all costs reimbursed to me..also I see no where to put my id and contact info, so here it is.. Steven yankowski 2243 Clara mathis rd. Spring Hill,TN. 37174 home phone [protected]

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Lisa Lakomski
Parlin, US
Oct 17, 2023 8:02 am EDT
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I have the same problem with my 2014 Cruze they claim they fixed the recall and it’s closed meanwhile….I never received a letter about the recall my son replaced the hose it was leaking it stopped then started leaking again

I called GM she said because I have 64,000 miles not over 90,000 if it’s water pump it will be fixed no charge, but i don’t trust mechanics anymore, one place just charged me $900 for a repair

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12:42 pm EDT

General Motors Poor repair at dealership

I took my 2004 H2 in fir windshield wipers not shutting off

They told me the issue was the radio so they disconnected the radio and told me everything is now working.

Inside my car was a dashboard harness with 4 different pin connectors each with multiple pins and the on star module

Brought hummer home

Next day the truck was completely dead

They had it towed back to dealership,after 5 days they told me everything is good

Went to pick it up and they said it’s dead again. How can they remove this harness and still expect truck to work as it should. I don’t believe a deal ship has the right to remove my on star safety feature. Please get involved I have paid out750$ for nothing snd I’m sure this harness needs to be re installed

Desired outcome: Fix my hummer as it should be back to OEMI have 6 Chevy cars and have always relied on their workmanship What has happen is not reflecting on your cars or your service department ability to solve a simple issue

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General Motors 2012 Chevrolet Volts being reprogrammed to encourage battery replacement.

I bought my 2012 Chevrolet Volt when my dad returned it on a lease after keeping perfect care of it. Toward the end of 2022, I was still able to use 9wh of the 10wh available for use, and the vehicle would charge for 8.5 - 9 hours to fully recharge. The engine coolant ran low, which activated the "Service High Voltage Charging System", disabling the ability to charge the car. I put it in the shop to have the coolant added and the charging system enabled again. Chevrolet reprogrammed the battery values, per the technician I spoke with. Now, my car will only use 6 - 6.5 wh of battery, and will only charge for 6 - 6.5 hours. It did not have this problem until Chevrolet reprogrammed the computer. They tried to push me to pay $11,500+ to replace the battery on a vehicle only worth $5,000. It took FOUR VISITS to the service shop at 100 miles per round trip for them to re-enable the charging system, and keep it from disabling again. Bottom line: Chevrolet is SCAMMING its customers by directly causing this issue themselves to sell the batteries they have sitting around.

A Chevrolet dealership tried to refer me to the body shop across the street to replace a turn signal in the front. I had already replaced the one on the passenger side myself, and brought it in to have the driver's side replaced when my back was sore after the self repair job. The bulb inserts from below the car, and they wanted to tear the front bumper off. When I caught them scamming, their reply was disgust, and asking why I didn't just do the other side myself too. I took it to another shop to specifically have the charge port removed and inspected for blackened wires, or water leaking behind the charge port. The service manager lied to me and told me the charge port was inspected, when in reality they never touched it. Not in any of my service visits or dad's either have they cleaned or serviced the charge port in any way for OVER 10 YEARS. Customers are not able to clean or service their own charge ports. It is high voltage equipment. Chevrolet refuses to do so, even when the vehicle is specifically brought in for that purpose.

They also attempted to charge OVER $600 to flush and fill the coolant for the battery issue, when the high end average for this repair is only $230, and only reduced it when I refused to pay more than the repair should cost. Needed a new key fob. Tried to charge me an entire hour of labor of over $120 to reprogram the new fob, when the job takes less than 1/2 hour of labor. This is a pattern of dishonesty, and they have lost my trust for life. GM is losing all of their loyal customers, and their business CAN NOT SURVIVE without them. My state's consumer protection division has multiple fraud complaints about Chevrolet. Stupid is as stupid does...

Desired outcome: Reprogram the computer to use the proper amount of battery, service the charge ports of your electric vehicles, and STOP LYING TO YOUR CUSTOMERS!

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General Motors 2014 GMC Acadia

We purchased our 2014 GMC Acadia in 2017 from a local GM Dealer.

We have had no issues with it other than regular maintenance, and tires struts etc .

However sometime in 2021 we started to see warning lights on the DIN screen, and the side mirrors warning of blind spots.

In 08/23/2021 we took it to the dealer for repairs. We were told ,after paying for the diagnostic test, that it needed a Blind Zone Alert Module. But no parts were available.

In 02/28/2023 we took it to a local very reputable repair shop. After their diagnostic test, they said the same thing, but no parts available.

Then on 03/24/2023, while driving the car everything shut down, engine,lights power So far we have paid for two repairs bills concerning this issue, and a towing bill.

Also been without the car since 03/24/2023 with no estimated time on parts delivery and repairs.

This vehicle has a special alert adjustment no N172097060 Side Blind Zone Alert Module.

Desired outcome: Should be covered under N172097060

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11:24 am EDT
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General Motors Keyless Entry Keypad

I purchased the above item and found it was discontinued. I found out after I had it installed, it was discontinued. I asked how do I replace the battery and found it could not be replaced. I paid $300 for the keypad and installation and the instruction sheet said through it away when the battery goes bad. How long does the battery last.? I am very disappointed.

Desired outcome: Refund and return keypad.

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General Motors Pre Owned Purchase

Purchased a pre-owned vehicle from Quebedeaux Buick/GMC 12/2022. They knew I worked in Idaho at the time of purchase. After driving the vehicle from Arizona to Idaho (1400 miles) I noticed the front end pulling. Called dealership they told me to "drive it back" which I couldn't do because of my work schedule. Took it to a certified mechanic that told me "front differential had to be replaced." After 3 weeks fighting with AUL (aftermarket warranty company) it was replaced. Received the truck back after paying $547 out of pocket even though my deductible is $100. The problem is still not fixed now being told I need struts, ball bearings, rotors, rear differential and several other things. The dealership is of no help they said, "we couldn't have caught that during an inspection." They are purposely selling vehicles that aren't put thru a normal service inspection before sale.

Desired outcome: I traded in my paid off F-150 on this deal want the deal un-wound and have my truck returned.

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General Motors Replacing a defective motor

I took my 2016 GMC Sierra pickup to Quinn Motors in Elsworth WI on October 24, 2022 to check issue with my truck. It was discovered that the motor was defective. I only had approximately 34,000 miles on the motor. Quinn Motor has informed me that the motor needed to be replaced. I have been waiting all winter for this replacement. They have informed me that they are waiting for some components for this motor. I am very disappointed that the time to get this done. Why does it take over 5 months to get a motor replaced? I have owned GM vehicles most of my life. I am seriously considering never buying another GM vehicle again. I am very disappointed that GM does not stand behind a customer that has already purchased a vehicle and does not stand behind them. I have a business that I am needing my truck and I have been informed from the dealer they do not have a truck for me to use while mine is waiting for repairs. I would think GM would stand behind their product and assist their dealers in helping to get this resolved.

Desired outcome: I would like my truck repair before May. The dealer has informed me they cannot get this repaired until "maybe" May. This is unacceptable.Ronald MickelsonEmail: [protected]@yahoo.comCell [protected]

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DapperCeo
, US
Jul 01, 2023 5:51 pm EDT
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Greetings, I have been waiting over 9 months on my replacement engine for my 2018 Yukon Denali. This is my 3rd Yukon, and I have never had this issue...and oh..by the way...still paying the note and insurance with no truck or answers for a replacement engine!

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General Motors Detection sensors chip for my twenty twenty two g m c sierra denali

I. Have? Owned my truck for 11? Months and I? Still have not got. Any word on when I will receive my chips so my vehicle? Detection system works I do not have backup sensors in the forward motion sensors. Do not work either my lane detection. Along with other things are not working I was under the impression when I bought the truck it would only be a few months I would like to know when I. Can have my chips installed so my truck is what it should be if I wanted a base model truck I would have bought one. But I wanted a denali because of the features and I didn't know. It would be missing half of them until I was already sitting down signing paperwork for the purchase of my truck. If someone could please reach out to me? My name. Is? James Wilson. I own a 2022 GMC Sierra denali I purchased it may of last year. My phone number is [protected].

Desired outcome: Having the chips installed in my truck that should be in it so all of my features work.

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7:14 pm EDT
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General Motors Powertrain warranty on 5.3 liter engine not being honored after 5 years

I have owned Chevy trucks for more than 40 years. I also worked for GM for 12 years. I own a 2015 Silverado with only 70,000 miles and the motor just blew. Even though it had a 100,000 mile powertrain warranty it expired after 5 years. I would expect that a motor that was maintained would last more than 70,000 miles. Now I find out this 5.3 liter motor has had this issue often. Just because I don't drive a lit of miles shouldn't mean the warranty should expire before the 100,000 mile mark. Now I doubt I will buy another vehicle from GM even yhough that is all I have ever owned. Just wanted to get that off my chest a alert others about this engine issue.

Desired outcome: For GM to cover this under the 100,000 miles powertrain warranty

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General Motors 2020 sILVERRADO 6Speed transmission

My name is scott robinson. 29 benson street milford ct 06460

I own a 2020 Silverrado trailboss 5.3 L with a 6 speed transmission. The truck has 90,000 miles. this is my 7th GM truck. I am a loyal customer. The transmission on this beautiful new truck is blown with a 6k price tag to fix.

this is a common problem is in unacceptable. !

If I have this fixed at the dealer there is only a 1 year warranty. If I go to a transmission shop that buys the new transmission from GM there is a 3 year warranty. How on earth could that be possible.

again unacceptable

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General Motors Car repairs on a 2003 cadillac deville dts

I took my vehicle to a Cadillac dealership thinking I couldn’t go wrong with taking it to a dealership. Well that wasn’t the case. Took it there for an oil pan gasket leak. Had them check for all leaks to make sure after this there shouldn’t be anything else needing to be done to the vehicle. (With the leaks). Even ask them to make sure the vehicle had no misfire and ran smoothly. They actually did a complete engine overhaul on the engine. Picked the car up and it was leaking terribly. Had it towed back to the dealership. Got the vehicle back again and the same thing was happening. Leaking everywhere. Had it towed back again to the dealership. After having the vehicle a total of 4 in a half to 5 months they told me they were no longer able to work on it. I paid them $7904.and 43. Things didn’t go well after the remark of not working on it anymore. The exact words were, we think it’s time to part ways with the vehicle. I got pretty upset because I’m thinking that’s not appropriate to say to a paying customer. I felt they should return half my money at least. They decided not to answer my calls which aggravated me terribly. After repeated attempts to contact them and being ignored I drove out there and they called the authorities on me. To me they’re very unprofessional and disrespectful. I’m going to go to the courthouse to file a claim against them. I wish this could be taken care of without going to this. But there firm on keeping all my money and giving me a half fixed vehicle back. It’s about principle at this point. Even though I do feel like I’m owed a portion of my money back.

Desired outcome: Half if not all my money back. I’ve been disrespected deeply and something has to be done to right this wrong.

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General Motors John Jones Service Department

I have the platinum plus extended warranty on my 2019 Chevy Silverado custom trail boss 36,565 miles. I contacted John Jones in Corydon Indiana and advised them that I have a check Engine light on my display. It was a good latch sensor that was bad. I asked if the extended warranty would cover it.The Service Manager Greg Denison advised if I didn't purchase the platinum plus extended warranty from them it could be a $100 dollar deductible or more. I was told by Dan Cummins where I purchased the vehicle the Extended warranty was covered at all GM dealer ships. This is a very unprofessional way to conduct business and expect to have a return customer or expect this customer not to tell others how They were treated and to go elsewhere for a different brand vehicle.

Desired outcome: The vehicle should be fixed with no issue. That is why the Platinum plus extended warranty was purchased. At no cost to the customer. Customer : Tim Berkenmeyer. Email : [protected]@gmail.com

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General Motors Can't find fix for my 2020 sierra 1500 slt

I bought a new 2020 GMC Sierra 1500 SLT in Nov 2019. This truck has been in to two separate GMC dealers in San Antonio for a total of 7 times within the 2 year warranty period and still has not been remedied. I have had a large number of problems with the Infotainment system and what I believe is a transmission hesitation as it bogs down at only the initial takeoff most days. They have attempted to repair the infotainment issues a number of times and have replaced parts but I still have problems with it. As to the hesitation issue, they have acknowledged it but say it is "typical" for this truck. This can't be true as it didn't do when I first bought it. I have filed a complaint to GM Customer Service but I'm not getting anywhere with the Dealers. They will not return my calls at all. If you do an internet search you will find that there are numerous Lemon Law cases against GM. I will never but GM again. So much for the Professional Grade.

Desired outcome: Truck buyback

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Overview of General Motors complaint handling

General Motors reviews first appeared on Complaints Board on Dec 1, 2006. The latest review 2015 yukon denali was posted on Apr 17, 2024. The latest complaint 2019 buick envision was resolved on Sep 24, 2019. General Motors has an average consumer rating of 1 stars from 1616 reviews. General Motors has resolved 65 complaints.
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  1. General Motors contacts

  2. General Motors phone numbers
    +1 (800) 508-0000
    +1 (800) 508-0000
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    Mexico
    +1 (313) 556-5000
    +1 (313) 556-5000
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    United States
    +1 (800) 263-3777
    +1 (800) 263-3777
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  4. General Motors address
    100 Renaissance Center, P.O. Box 431301, Detroit, Illinois, 48232-5170, United States
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