Honda Financial Services
Reviews and Complaints

There have been over 40 phone calls with Honda, explaining the situation with rep after rep, only to hear ‘that’s above me and someone will reach out to you’. No one reaches out. When the month-to-month lease was renewed back in December 2022, your Honda Finance representative explicitly stated that once I no longer wanted the car anymore, all I needed to do was drop it off at any Southern California dealership. That very question was clearly asked and answered.

The Signal Hill dealership refused to fix the car’s condenser after the problem was diagnosed in Downey, arguing that Signal Hill would charge me for its own diagnosis. I decided to return the car there, at Honda Signal Hill, per the only information ever provided to me via Honda Finance. The owner said he would not accept the car and would thus file it as abandoned if I do not pick it up.

I placed several calls to Honda Finance to ask why he was refusing to accept the car. Your representatives were telling me instructions as to what to tell the owner so he would take it. My response to your reps was, “YOU tell him!” Their response was basically ‘that’s above me and someone will reach out’. No one reached out. I finally got someone to at least try to assist. From there, your Finance Department wrote a letter to Honda Signal Hill, asking the owner to accept the vehicle. The owner again said no. I told the owner he is unfriendly and incompetent…but I was only half way right. While he indeed is unfriendly, the title of incompetence goes to Honda Finance.

It took 13 phone calls before any Honda Finance representative said, for the first time ever, that the Signal Hill location was not a location which accepts corporate cars. This would explain why the Signal Hill owner was so baffled when Honda Finance wrote the letter asking him to take it. Honda Finance didn’t even know its own protocol. It turned out that it is Honda Cerritos which takes corporate returns, a dealership which is only a 15-minute drive away. I would have happily returned it there on 17 June if Honda had instructed me to, as it is even closer to my home. It makes absolutely no difference to me as long as I am informed properly. It took 1.5 months to even figure out what the problem was.

Back in August, I sat down with the Signal Hill General Manager John Pill. He flat out told Honda Finance you guys are doing this all wrong and that you have been giving me the “runaround” for quite some time. From this very lengthy call, this was the first time EVER that a third party called “True 360” was mentioned in any conversation. It turns out that True 360 would need to come to a location of my choosing for an inspection. 3 months after dropping off the car at a dealership Honda Finance approved, I was finally told, for the first time ever, that all we needed to do was have True 360 come to Honda Signal Hill. Keep in mind John Pill also called Honda Finance several times, asking for instructions. He got the same confusion I got. True 360 went to Signal Hill Honda in September I believe.

So you think once True 360 finished, you guys would relocate the car and we are all done. Right? No. The car sat in the Signal Hill lot for months before the dealership arranged for it to be towed over to Cerritos (I do not know which dealership paid for it). Once it got to Cerritos, I was told I was months overdue, with an outstanding bill. Pretty much, Honda is by far the worst company I have ever dealt with in my life.

When you lease a car from Honda. They give you Honda financial services to talk to. Every time I call the financial services for Honda. They ask me to call the dealer but the dealer provides you with the bank information. And when I go back to them they ask me they don’t have nothing to do with it. If I talk to both of them I don’t get no results or solutions to the problem. I have bough 5 cars from them so far but I don’t feel comfortable leasing any car for them from now on. Where should I go to file my complain. You can reach me at [protected]

On 9/6/2023 I had a car accident that resulted in a total loss of a 2021 Honda CRV. My insurance company, Geico, gave me a valuation and said in order to release the funds they need a letter of guarantee from Honda saying they will provide the title once they get the funds. Honda said that it would take 7-10 business days and that the letter would be available no later than 9/24/2023. Based on this I put a contract on for a new 2024 Honda and told them I would give them the funds from the insurance company as a down payment. They gave me a promissory note until Oct.1. However, Geico says they still have not received the letter. ACCOUNT #

[protected]

I leased a 2023 Honda CRV on July 1, 2023. I turned in a 2021 Honda CRV. I was not told that there would be a different account number for the new car. I have had Hondas for the past 25 years. I continued to do auto bill pay which seemed to be applied to the car that was turned in. Honda did not notify me for two months that I was paying on the old car until I received a notice from the credit bureau that I had late payments. I called Honda on 9/8/23 and was told that they would apply the payments that I made to the old car to my new car payment. I was assured by the rep that I did not have to do anything else. To date, my account is still outstanding and there is a negative report on my credit for a car that I have had for only two months. I am absolutely disgusted with Honda.

9-5-23 3:30 PM

I am unable to create an account and I even tried signing in which did not work either. The create an account tab does not work. Tried their 800 # which is automated and designed to frustrate you and also prevent you from reaching a human. When I did reach them it has been varying degrees of lengthy wait for a live person from 47 minutes to 1.5 hours.

Disgusting.

First payment is due 9-12-23. Feel like returning car to dealership and telling them to pound salt.

Greetings,

I would like to report that a customer falsified his employment income on a credit application through Gerald Honda of Matteson. I’m reporting this to prevent Honda Financial Services from a potential charge-off, because the customer’s employment income was not verified. The customer is 23 years old, and his income isn’t enough to afford a 2023 Honda Accord. He understood that he could not afford purchase the vehicle unless he lied on his contract, which is fraud. I notified the dealership immediately that the customer falsified his application, but they didn’t forward the information to the appropriate department.

I strongly suggest that Honda Financial verify the customer’s employment information to prevent the company from losing the vehicle, because there’s a chance the vehicle will not be recovered if this issue isn’t investigated immediately.

Please do your research and follow-up on this loan, and put the customer in a vehicle that’s aligned with his income. Enclosed is the customer’s information:

Purchasing Dealership:

Gerald Honda of Matteson

708.722.0769

Customer’s Information:

Kendrick Wendell Bowman

Social Security Number: [protected]

DOB: 11/17/1998

I have attempted to pay off the loan on my 2023 Honda CRV since July 3 2023. My first attempt was via check, sent through my bank on 5 July 2023. Due to circumstances beyond my control the check was not received or recorded by 19 July 2023. After speaking to both Honda Financial Services and my bank, I was advised to request a stop payment on that check, which I did. Immediately after that, I worked with a Honda Financial Services representative on the process to make an electronic payment through the Honda Financial Services webpage. I did that, and added the additional interest that had accrued during the time the original check was lost in the mail. The representative confirmed that my request was in the system. Based on the subsequent processing by Honda Financial Services, my bank sent the requested funds Honda Financial Services on July 20 2023.

On 25 July 2023, I received a call that my payment on my Honda loan was late. I was rather confused since I had paid the loan in full five days earlier. On checking my Honda financial Services account, I saw that the original check was received and recalled on 19 July (same day I spoke with Honda about the missing check and they confirmed it was not received), but no indication that I had made an electronic payment. I, of course, contacted a Honda Financial Services representative to explain why my funds were not credited to my loan. After being told that my bank refused to pay the funds (even though I could see that the funds were removed from my bank account), I contacted my bank. The Bank of America representative assured me that the bank had submitted the funds to Honda Financial Services on 20 July 2023. He then offered to speak directly with Honda Financial Services to aid in the speedy resolution of this issue. I connected my bank representative with Honda Financial Services. We spoke with a least three different representatives to finally learn that the funds were received but were placed in suspense because of the confusion over the cancelled check. I was told that the issue would be resolved within 2 business days. On 27 July, I received a call from a supervisor apologizing for the confusion and assured me that the issue was resolved.

Unfortunately, today (1 August 2023), I received an automated phone call indicating that my Honda Financial Service loan was past due. I went on to my account and was very upset to find that, not only had my payment of $36,475.64 not been credited, but that I was now assessed a late fee. I, of course, again, contacted Honda Financial Services over the phone. The representative could not tell me that anything had been done to resolve the issue. He told me that all he could do was ask that the case be reopened.

Bought a new 2022 and was told I could make a payment + would pay the principal. We were adding 50.00 -100.00 each time. Then found the crooks just put in a holding account not applying. I have called over 10 times. Every time philipines that Honda sold out American Jobs they are 100% incompetent. They don't have a phone for customers so can talk to the USA SO HAD TO CLICK INTO A DEPT THAT WOULD BE OUT OF the USA..Today Heidi in California I asked politely to be transferred to the legal department she wanted all sorts of info told her countless times I will tell the legal department vs repeating myself. She put Mer on hold and came back 4 minutes later(?)I told her I'm working with the FTC she had zero clue who they are(?)Sounds like a 23-year-old I told her I was tape recording she said company policy does not allow it. Of course, asked what was she scared of. Then I said not to tape recording because I had a Notery Republic and another taking notes and they heard every word on the speaker which is the same as a recording. Then she said have to put me on hold again. Came back in 5 min. I asked for a manager 3 times. She said he told her to take my #.I said since he is refusing and wants to intensify the case what's his name 9Matt) I didn't trust her and I said he is the manager. She said NO only a supervisor..I said when is he calling now it will be someone else. Instead of asking for a phone # she wanted to use my caller Id (?) I said why are you calling that # vs letting me tell you the #.Her reply everyone that calls its the #.I pray she gets fired and this guy Matt that refused to talk gets fired also. Even though it won't happen.I will never buy another Honda. When buying originally they gave a me a 5 % intrest rate even though they were advertising as low as 2% BTW credit is 832 I had to fight to then get them to rewrite contract at 2 1/2 % total theifts

At Right Honda, Scottsdale Arizona in May we turned in our 2020 leased Honda Odyssey and leased a new 2023 Odyssey. ai am a disabled Veteran and had a disabled vet plate on the 2020 Odyssey. When we leased the new one we told our finance fellow that we wanted the vet plate transferred to the new car. In financing, Walte Mundt, talked us out of putting my name on the new lease, just my wife's name. Now the DMV can't put the disabled plate on the new car and I am not on the new lease. We went back to him and he said that he could not add me to the lease, that it would add more money to our payment because the price of the car went up, incentives changed and other factors. The plat department also new this on May 23 and never bothered to call and let us now, maybe Walter Mundt might have been able to add me to the lease.

If we could we would bring the car back and cancel this whole mess, we are that disgusted, We will never do business with that dealership again. If things aren"t resolved we may go to the media with this problem. I am a 76 year old Vet and I can not handle with all this stress. Pleas help us.

but I wouldn't recommend Honda Financial Services to anyone.

My experience with Honda Financial Services was not a good one. I recently paid off my lease and was told that I would receive a refund of $1000 for my last payment. However, it has been more than a week and I have not received any refund. I even tried to contact a manager, but I have not received a call back.

To make matters worse, I received a letter stating that my account was going to be sent to collections. This was very frustrating as I had already paid off my lease and was waiting for my refund. I tried calling Honda Financial Services multiple times, but my calls kept getting disconnected.

Finally, I was able to talk to an associate who informed me that they had charged me $140 when it was supposed to be only $7. This was very confusing as the balances kept changing and there was nothing I could do about it.

Overall, I am glad that my lease has ended, but I would not recommend Honda Financial Services to anyone. The lack of communication and the confusion with the balances made my experience very frustrating.

but I am not happy with my experience with Honda Financial Services.

I bought my Honda DEV and paid it off early, which I was pretty proud of. However, when I was expecting to receive the title for my car, I was surprised to find out that I only had a letter asking me to go down and take the Lean holder off the title. I was confused and frustrated, so I called Honda Financial Services to ask about it. They told me that it was because of my state, Georgia, and that they don't do electronic filing. I didn't really understand what that meant, so I called the title office to ask them about it. They told me that they do electronic filing and that it was actually Honda Financial Services who applied for the Lean holder to be on the title.

Now, I have to pay an additional $18 to get the title transferred into my name. I already paid tax, title, and license fees when I bought the car, so I don't understand why I have to pay again. It's frustrating and seems like a waste of money. To make matters worse, they also have the color of my car listed wrong on my paperwork. It's like they didn't even bother to check the information before sending it out.

I don't know who they hire to work at Honda Financial Services, but it seems like they don't really care about their customers. They make mistakes and then expect us to fix them for free. It's not fair and it's not good customer service. I hope they can improve their processes and make things easier for their customers in the future.

I've been a Honda customer for quite some time now, since September of 2014 to be exact. Unfortunately, my experience with Honda Financial Services has been less than satisfactory. The customer service representatives are not the friendliest, and they can be quite rude at times. They seem to be willing to argue with you and will even talk down to you if you let them. It's not a pleasant experience, to say the least.

One of the issues I've had with Honda Financial Services is that my car payment is sometimes a little late. My mom helps me pay the car note with her social security check, which can cause a delay in payment. I am aware of this and have been working to pay off the late fees and the principle on the car since I am at the end of my contract. However, the representatives can be quite aggressive and will question why you're late, even after you've explained your situation. It's frustrating to have to repeat yourself and deal with their attitude.

Despite the issues I've had with Honda Financial Services, I have always made sure to stay in communication with them. I believe it's important to keep them informed of any changes in my situation and to work together to find a solution. However, it seems like they are not interested in working with me and are more concerned with being difficult.

Overall, I would not recommend Honda Financial Services to anyone. Their customer service is terrible, and they should really consider retraining their employees or hiring new ones. Once I pay off my car loan, I will never do business with them again. It's just not worth the hassle and stress.

I recently took out a loan from Honda Financial Services to purchase a car. I was hoping to avoid wiping out my bank account, but now I find myself locked into a long 4-year loan. The sales attendant who helped me did not provide any information about the length of the loan, and when I asked about it, they kept dodging the question. I also wasn't informed that each payment would have interest taken out of it, which was frustrating.

After taking out the loan, I created a digital account with Honda Financial Services. Unfortunately, my paper statements stopped coming, and I had trouble getting them reactivated. I wanted to make sure I didn't miss any payments, but it was difficult to keep track of everything without the paper statements.

One thing I learned is that even if you pay more than the amount you owe each month, you still have to pay the full monthly amount. This was disappointing, as I was hoping to pay off the loan faster by making extra payments.

I have never missed a payment, but I have heard horror stories from people who have had trouble with Toyota's auto-pay system. Because of this, I do not recommend using auto-pay with Honda Financial Services. It's better to send them a check each month to avoid any potential issues.

I also wish that Honda Financial Services had a bill-pay system set up. It would be much easier and more environmentally friendly than using paper statements. Overall, while I am happy with my car, I have had some frustrations with Honda Financial Services and would caution others to be aware of the potential pitfalls.

I gotta say, I'm pretty ticked off at Honda Financial Services and their payment processing. I mean, what's the deal with them? I'm super strict about paying my bills on time every month so I don't get hit with any late fees or mess up my credit score. But for the past half a year or so, it's been taking them FOREVER to process my payments and clear my checks - like, 11 to 22 days! And don't even try to blame it on COVID, 'cause they haven't said anything about that.

So I call them up to ask what's going on, and they have the nerve to tell me it's because of the mail. Are you kidding me? That's a bunch of baloney if I ever heard it. If you're thinking about using Honda Financial, or if you don't have a choice, I'd recommend signing up for online payments 'cause that's what they're making me do. And let me tell you, that's not good customer service. I don't appreciate being forced to pay my bill their way.

Overall, I'm pretty disappointed with Honda Financial Services. They need to get their act together and start processing payments in a timely manner. It's not fair to their customers to have to deal with this kind of nonsense.

I've been a customer of Honda Financial Services for a while now, and I've had mixed experiences with them. I've leased several vehicles through them, and while the process was generally smooth, I did have some issues when it came time to turn in my Honda Civic.

When I returned the vehicle, I was told that there was a fee that I would have to pay. I was surprised by this, as the car was well under the mileage limit and had a full tank of gas. I asked if they could waive the fee, but they refused. I decided to dispute the fee and made all of my payments on time while the issue was being reviewed.

Unfortunately, I later found out that Honda Financial Services had marked my account as late because of the dispute. This was frustrating, as I had always made my payments on time and had never had any issues with them before. I tried to get the late payment removed from my credit report, but it has been a nightmare trying to get it cleared up.

Overall, I'm disappointed with my experience with Honda Financial Services. While I've had some good experiences with them in the past, this recent issue has left a bad taste in my mouth. I don't think I'll be leasing or purchasing another Honda in the future, and I would caution others to be careful when dealing with this company.