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Complaints & Reviews

Customer service

In one day I have talked to 11 different people, yes 11 DIFFERENT people about my account and every time I tell them that I am paying, they don't put anything in the computer, or if they do put it in the computer, they don't LOOK, before they call. I also have been asking for a supervisor to talk to, and I get told that there is no supervisor and that they do not talk to customers, so what are they there for. Dah.

Customer service

Every time I call to speak in regard to my account. I get the "[censored] treatment". I have been called joggers by the Honda dealership and now I guess Honda employees see through with the harsh treatment. I receive snide under tone comments. Customer services representatives are very much combative and I suppose there are notes on my account assassinating my character because they all say the same pretentious words to me. If it seems like I'm a disgruntled customer and I'm yelling that warrants the mistreatments that I have received in regard to my account . Honda has a fraudulent contract and I have been upset about that yet provoking me and being combative is a way to excuse the wrong doing on Honda's end. I have spoken to multiple people who choose to treat me wrong. I tell them that because of my race I have been provoked and overlooked and also I have been told that I'm wrong. Well how can someone else speak for the violations in which I have endured.

lease termination sneaky tactics

2016 civic lease, with Honda Financial Services, closed end 36 months turned in early, prior to last scheduled payment. Honda financial updated this in November of19 as Paid as agreed.in December, re-reported to the bureau that it was over 30 days, AFTER they closed the account, and had their rental back in hand. They have now updated the credit bureau that the account is " over 60 days late, rather than sending a lease termination statement. It appears to be highly illegal to be past due for an account for a terminated rental/ lease. Honda referes to section 13 in their contract/ State of Michigan as justification. They, have ruined my credit

request for payment assistance

I have a Honda customer for years and just last Friday 10/25 my 2019 Honda Civic was taken away without any notice despite my request for some assistance because of my medical condition, I am on medical leave at the moment so was unable to make payments but I requested some more time and without any consideration or notices the car was taken away. The finance department promised to call me within two days but to date no one contacted me despite me calling them everyday on the progress . To me this is just a delaying technique.
Being a customer for years at least some kind of consideration would have been possible, no constructive communication was done . Honda claims to the best and I strongly believed that till this was done to me !
I am requesting authorities to look into this customer service issue as soon as possible!

Thank You
Linendra Mira
[protected]

payment

My name is Asha Nair. I have been a customer of Rusty Wallis Honda since 2007 with my parents buying cars from there. My car was towed this morning (October 9, 2019) at 1:43 am. I called the Honda Financial Services and they told me that my payments were behind but I was never notified about it. They said that they mailed me papers, tried calling me and the only calls that I have received are from Scam Likely and numbers from Illinois about student loans. So unless it's coming from a Scam Likely number (which I don't answer at all). They said I never paid amounts from July 2019 onwards. But on my bank statement, there is a July payment. I would like to be reimbursed for all the fees that I have to pay for my car to get it back. I have an 8-day old baby who's car seat base is in the car. Also, I would think that under certain circumstances that you would try to help your customers out in expediting things and trying to help the customer out so that you can keep our business. Please help your customers out in their time of need.

customer service for atv payments

Multiple calls for error in applying payment to wrong account reflecting in a negative impact with credit bureaus after multiple calls & request to speak with supervisor the payments were corrected & advised credit bureau would be corrected as well. Supervisor was suppose to return a call within 24-48 hrs that was 6/5 Today is 7/3 a follow up call was placed after receiving updated credit report no changes a supervisor will return my call. CSR will not transfer to supervisor or voice mails they will not provide any other information than a 1st name no I'd number or ext to reach them back . I have a growing list of 1st names Richards Micheal, etc . In my office of 40 people we have 5 Michaels . I haven't had a late payment on any account in over 10yrs however I had 3 payments applied to 1 account within 2 wks . Never again will I finance with Honda.

erroneous repeated bill for a honda 2017 lease (acct [protected]) for $380.19

41370 On 3/15/19 I leased a new 2019 Honda Accord that car, having leased a new 2019 Honda Accord Hybrid from Honda of Huntington, New York with a lease from Bethpage Federal Credit...

lease transfer 2017 honda accord

Murray Hamada
Acct#[protected]
Vin#1HGCR2F78HA274167

To whom it may concern,
This letter is to document that we have consistently contacted Honda Financial Services for a week and half to do a lease transfer and have had no results. I Murray Hamada can no longer drive my leased vehicle and tried to transfer the lease to Benjamin Chouake, a person with excellent credit and is willing to take the lease transfer. HFS has acted in bad faith with no results after we submitted the credit application a week ago. Be advised we will be seeking legal counsel regarding this matter.

Murray Hamada
[protected]
email: [protected]@gmail.com

  • Updated by M.Hamda · Apr 18, 2019

    Honda Financial Services for a week and half to do a lease transfer and have had no results. I Murray Hamada can no longer drive my leased vehicle and tried to transfer the lease to, a person with excellent credit and is willing to take the lease transfer. HFS has acted in bad faith with no results after we submitted the credit application a week ago.

honda financial services

Honda paid a tax bill for an amount that was not correct. I paid Honda for the amount due for the time that they pwned the car. I paid my town for the remainder and confirmed that...

I have extended my lease and was overcharged by honda financial services

MY acc. no. [protected]
I have leased a 2015 Honda civic. Upon maturity, I have an agreement to extend the lease for another six months at the same contractual terms of $155.00 a month.
However, I got a bill for January 7, 2019, demanding an overcharged amount of $165.85, which is a violation of the Agreement.

I called customer service of Honda financial services, and they argued that they added $10.85 as sales tax, but they are refusing to state on the bill that they charged me sales tax.

The agreement clearly states $0.00 for sales tax.
Also, the dealer, where I leased the car, told me that the sales tax, if any, are already included in the monthly charge of $155.00.

I believe Honda Financial are defrauding me and they increased my monthly charge in violation of the agreement.
I appreciate very much if you can correct this overcharge.

2018 lease

I traded my 2015 Honda in early for a 2018 Honda Civic. I paid over $5000 for this new lease it was never explained that I had any payments due towards the 2015. I questioned the...

[Resolved] paperworks

To Whom It May Concerns,
I recently requested a payment extension on Friday, September 28 and it was approved. As of October 6, I have not received paperwork so I can sign and fax back to Honda Financial. I have called three times and everyone I have spoken to have reassured me these papers were mail out to me. I also requested an email alone with attach paperwork. And again, l am by customer service that they will send it to my email address that is on file, as of today I have not received an email. I very concern that I will get a late fee and that this will show a miss payment. This is the second time that customer service has not responded to my request promptly way. What do I need to speed up this process? And who do I need to contact about this matter?
Thanks,
Linda F
Acct# [protected]
l

  • Updated by Darnellf5 · Oct 06, 2018

    Removes this complaint

  • Resolution Statement

    Please remove complaint due to identity.

turn in fee

o: Honda Financial services:

I have been a honda customer since 2008. I had switched from Toyota and have been very happy with the Civic. In 2015, when I turned in the car I was dismayed to see a fee of $380.19. I have previosly leased two cars from other companies and never had a turn in fee. At the time of signing my lease, this fee was never mentioned. I spent a long time with the salesman going over all the fees that could be incurred, included over milage and damage to the car. NEVER, NEVER did they mention a turn-in fee. my lease shows N/A (not applicable ) where this info is on the lease.

I was told by the person I spoke with that she would offer me a one time, right now only discount, but would not give me anything in writing. I had to pay right then and there or the deal was off and my credit rating would be affected. (I have never missed one payment) I was upset by this and asked for the name of someone superior to her. She put me on hold and after 10-15 minutes I had to hang up and return to work. See voice mail below)

I want to speak to someone else. I didn't like the way I was treated. She should have immediately switched me over to her supervisor.

At this point I will never own another Honda and you have lost my goodwill as a former supporter of your cars. Please contact me asap. I would like to resolve this issue.

Barbara Sussman
[protected]
Acct no. [protected]
2015 Honda Civic
VIN;19xfb2f71fe264722

ball back _⁠_ this is from Anna calling from Honda financial services um I a.m. returning the call per your request you can give me a call back here at [protected] hours I can be reached on Monday through Thursday 8 AM to 5 PM central standard time I can also be reached on Friday from 9 AM to 5 PM also central standard time thank you…"

payment issue

41370 I purchased a new Honda FIT in May 2018. I financed the vehicle through Honda Financial Services. I was in an accident June 23rd, 2018 and the car was totaled. I made my payment...

lowering my credit score because of a dealerships incompetence

I returned a leased vehicle to Acura of Greenwich, 2016 Acura ILX, which the owner reluctantly took back because I did not buy the car from him. This was done on January 30, 2017...

service

Many times I tried to figure how to get to talk to a real person at HFS, no menus offer customer service. I say the words customer service, service rep, then it hangs up on me...

harassment

Please please please someone help with them stop calling me I have not owned a Honda in over a year and I get calls all hours of the day and night requiring me to call Honda when...

buying a used car

I bought an SUV from Honda back in June of 2016 for 35, 000 and put down 15, 000 then I also paid 12 months worth of payments of 610.00 every month for 12 months. I lost my job and I wasn't able to pay so I gave the car back, now they say I still owe 29, 000 still on the car. I really think they are getting over on me what do I do. the now they are going to sell the car at a private auction and Honda is saying if they can get more they whats left on the balance on the car they will return a refund check to be on whatever is left from the sale.

unauthorized ach debit on my checking account

On November 2nd I mailed a check to Honda Financial Services for the balance on my loan in the amount of $397.41. I got an email message from my bank to advise me that the amount...

customer service is horribly rude, honda financial is crooked and steals money from the pockets of loyal honda customers

We have been loyal honda customers since 2003, we have owned 2 honda civics, 2 honda accords, and a honda element. When calling in with questions about the recent $1700.00 lease turn in bill we were given, customer service is rude, raises their voices and becomes combative. We are being charged a ridiculous $300.00 each for tires (Which by the way, the vehicle only has 24, 000 miles on it and the tires were regularly rotated, the tires should not even need replaced at this point other than the fact that accord quality has gone decidedly downhill over the years). I am in the automotive industry and found the exact same tires for $159.00 each. I called as a customer to multiple honda dealers and simply asked for a tire quote on these exact same tires and the most expensive quote I received was for $174.00 each. Clearly, honda does not care about customer service, being polite, explaining costs, or keeping in line with standard prices. We will never purchase a honda again and will be sure to tell everyone we know, through conversation and social media, to stay away from honda. I am a customer experience manager, a service manager, and a warranty administrator for another manufacturer, and we would never treat our customers the way that honda has treated us.

after early payoff — cannot get title reissued or formal payoff statement from honda

Customer number : 1007762 Ahfs account # [protected] 2013 honda odyssey Purchased in missoula montana june 12 2013. Paid off 10.20.2016. As a senior citizen who served my country in...

did not receive vehicle title after loan paid in full

I bought a new 2012 Honda Shadow Phantom through a local dealer and got financing with American Honda Finance Corp. I paid my loan in full on September 26, 2015. I confirmed...

auto loan

i purchased a vehicle from honda about 3 years ago.first of all i had just gotten out of the hospital.i was very sick and still under the affects of anesthia and on heavy pain...

auto sales

I purchased a vehicle from honda, I had just gotten out of the hospital 'iam handicapped /disabled and have manyserious medical issues 'I was sick and under heavy medication at...

my vehicle and their horrible service crooks!!!

Make a long story short. Iam handicapple / disable on and have alot of medical issues. I made payments for 3 years on my car / ran into very serious medical issues almost died 3...

car

Iam handicapped / disabled / and very ill.in plain english. They repossesed my car. They didnt even try to help me with anything. Now they have 13'000 dollars that I had into the...

poor customer service, erroneous charges

41370 Because we overpaid on our account each month, HFS sent us little blurbs on every statement requesting that we just pay the total amount due, which, more often than not, wa...

refund and documents

We have been trying for 2 months now to get the maintenance contract that we cancelled refunded ($1, 600) back to us. Also, we have been trying to get all the required documents needed from Honda Financial so we can register our car in San Diego, CA. We moved to San Diego, CA from Texas over 2 months ago and we have been trying for 2 months now to get all of this completed, but every time we call no one is at their desks and when we do talk with Rachael Keller she tells us that she is working on it, but nothing gets completed and then we have to call her back again and again. We have called her 7 times in the past month (Oct 6, Oct 10, Oct 22, Oct 27, Oct 30, Nov 3, and Nov 6) and we still do NOT have the required documents to register our car and we still do NOT have our $1, 600 refund. This is in addition to calling the local Honda dealership as well. We have been dealing with Rachael Keller and nothing is getting done. We keep getting the run around and excuses and our next step after contacting the BBB is the Attorney Generals Office, Consumer Affairs, and then if this matter is not resolved we will be hiring an attorney to resolve it. We just want all of the required documents needed so we can register our vehicle AND we want our $1, 600 refunded to us! We have waited and called now for 2 months and nothing has been completed. We now run the risk of having to pay a penalty for not registering our vehicle within the required legal time frame because Rachael Keller has not sent us all of the documents that we requested that are needed to register it. WORST experience dealing with a company!!! DO NOT use Honda Financial Services to lease or buy your vehicle!!!

documents and refund

We have been trying for 2 months now to get the maintenance contract that we cancelled refunded ($1, 600) back to us. Also, we have been trying to get all the required documents needed from Honda Financial so we can register our car in San Diego, CA. We moved to San Diego, CA from Texas over 2 months ago and we have been trying for 2 months now to get all of this completed, but every time we call no one is at their desks and when we do talk with Rachael Keller she tells us that she is working on it, but nothing gets completed and then we have to call her back again and again. We have called her 7 times in the past month (Oct 6, Oct 10, Oct 22, Oct 27, Oct 30, Nov 3, and Nov 6) and we still do NOT have the required documents to register our car and we still do NOT have our $1, 600 refund. This is in addition to calling the local Honda dealership as well. We have been dealing with Rachael Keller and nothing is getting done. We keep getting the run around and excuses and our next step after contacting the BBB is the Attorney Generals Office, Consumer Affairs, and then if this matter is not resolved we will be hiring an attorney to resolve it. We just want all of the required documents needed so we can register our vehicle AND we want our $1, 600 refunded to us immediately! We have waited and called now for 2 months and nothing has been completed. We now run the risk of having to pay a penalty for not registering our vehicle within the required legal time frame because Rachael Keller has not sent us all of the documents that we requested that are needed to register it. WORST experience dealing with a company!!! DO NOT use Honda Financial Services to lease or buy your vehicle!!!

harassing phone calls

This company is calling me every weekday. They fill my answer machine with requests to return the call to [protected]. When I call to find out what they want, they want my last...

sleezy collection practices

You have been warned!!!
Honda financial services has reached a new low in sleezy collection tactics, so listen up everyone! Stay away from honda financial svcs!!! Everything I read in these reviews happened to a family member of mine, too - almost duplicate. I called them myself and got a taste of their tactics. It was unbelievable that a financial service, representing a good car company, could have stooped so low. One of my favorite lines used by the recovery dept was, "we told them they had 5 minutes to make the payment by western union or moneygram or the car would be repossessed." I was dumbfounded and asked her to repeat that. She did. Now how could any human being grab a coat and car keys and even get in their car in 5 minutes? Much less find a place to send a moneygram? So they make it impossible for you to make your payment, then repo the vehicle when it's almost paid off...

My daughter called to discuss payment with honda financial svcs one day and the person she spoke with immediately went on a "personal" attack with comments that were extremely hurtful and unwarranted; "what kind of person are you that you don't make your payment?" my daughter's answer was simple, "unemployed." but a new job was on the horizon and she had hoped to make arrangements to get caught up.

We made an arrangement with this company to pay any and all back payments on the following friday. Honda agreed on the telephone. But they sent a repo man to collect the car on thursday, one day before the payments were to be brought current!!! And of course, the only way we could get the car out of repo was by paying the past due, the current, and all future payments (6) in one lump sum. I do believe these practices are unlawful.

I could go on and on about this company and it's underhanded dealings. But be very clear about one thing; if you choose to use this company, you will lose! We did a little research into the value of the honda they repossessed from our family... There were only 6 payments left on the car, so thousands in principal and interest had already been paid to honda financial svcs. By repossessing the car and selling it at auction, with a kelly blue book value of around $12, 000, they would stand to almost double the revenue received for one little crv.

You have been warned! Don't do business with honda financial services in alpharetta, ga. Spread the word!!

Honda FinancialScam

We changed banks, and just want to change account numbers and withdrawls to keep up with on time payments We started with the dealership that sold us the car, We tried 4 other phone numbers. To no avail not one kind educated person to help us.

It seems no one is able to help us with this simple change. We even received a questionnaire from Honda's financial sevices asking us about our contact with AHFC there was no return envelope included and the web address did not work. This is very frustating and it really ***

Honda FinancialCar Lease

I just went through an absolute nightmare 3 weeks ago with the unexpected death of my father. He had a Honda Accord on lease for another year and i contacted Honda Financial Services about what needed to be done with his car. The person i dealt with over the next week was Cameron at Honda Financial. He was very sympathetic and extremely helpful in expediting this situation. I was told by Cameron, since my father's car was only in his name that we simply have to turn the car into a dealership and they would close out his account. He explained that with the closing of the account that everything would be zero'd out. We dropped the car off at the dealership in town and signed a couple papers verifying that it was turned over to Honda. Today, I received a certified letter notification for my father, in his name???? The letter stated that his account was in "default" and that all charges after the sale of the vehicle will be sent to him. I immediately contacted the number listed for Honda Financial and talked to a Seth, a customer service representative. Seth is the epitome of bad customer service reps. He hung up on me the first time because he had no idea how to handle the situation. I called back immediately and somehow got him again. I asked him why he hung up on me, his response was, "i thought you hung up on me?" I was blown away and asked for his supervisor, to my surprise again, he hung up. I called back and unfortunately don't remember the person i got the third time, but it was a man again. This time he had nothing but attitude towards me and refused to send me to any supervisor or manager. He then explained that he doesn't see where i am authorized under my deceased father's account. I am seeing red at this moment. Now, i won't lie, i did lose my cool at this point and ended up hanging up on this representative. I am just appalled of the lack of customer service and complete lack of sincerity to the situation. I have tried to locate a corporate number to no avail. I am sick to my stomach over this situation.
Thanks Honda Financial you have made this very tough time in my life a treat!!!

Honda FinancialRip off

I had an accident that totalled out my car on Dec 13, I had full coverage and GAP. Honda recieved the insurance payment in the beginging of Jan, second week of January they began the barage of calls asking for January's payment. I asked if there was any reason that GAP would not be paid by the end of Jan. They said no, but to make the payment anyway and I would get refunded when GAP did pay. It's Febuary and GAP still has not paid and I have received a letter saying my loan is in default. Yes, I did receive the 4-6 calls a day while I was sleeping and at work. Also now credit that I worked so hard on is screwed up because of their greed. In hindsite it seems a conflict of interest to have the people responsible for my loan also in charge of paying a claim.

Honda FinancialRepossed vehicle, stating 1 month behind

I purchased a 2009 Honda Accord in 2/2009, after leasing one in 2007. I accumalated mileage on the lease vehicle so the remainding amount that was owed was transfered to the 2009 vehicle and also I had to put a downpayment of $1500, in order to get the vehicle. I recently was divorced and was working 2 jobs, trying to make sure that I was able to make the payments had they exorted from me( $659.82)Thou my payment sometime were late, they were made. In oct of 2009 I lost my job, so I was not able to make the payments. Honda would contact me and my parents regarding the account, but would not work with us to come to reasonable agreement. 2 months later I recieved a call stating they would be repossing the vehicle. I quickly advised my parents who immediately paid the pass due balance inorder for me to Keep the car. Mind you the vehicle is in my mothers name and was a gift to help me move forward with my new life being single. After the car was paid up to date, in Jan 2010, my parents have continuosly have made my car payments. Today, I awoke to find that Honda had repossed my car stating that the account was in default.

I Spoke to Sam 1/31/[protected]@ 9am he was the rudest person I have ever encountered, stating that the car went into default in 3/2009 1 month after I just gave Honda $1500. So I quickly dismiss him, cause that made no sense, and called and spoke to Kristine, who said the account went deliquent in sept and they only recieved $ 582.22. I immediately called my father and his records indicated that the amount paid was the amount was agreed upon. Called back and spoke to Daphane, who was quite helpful, but when I asked her to fax info to parents, will lets say we are still waiting. I called back and left messages giving her the correct fax number and contact number nothing. I called back again, and spoke with Kristine, who advised me that there were 2 amounts on the check and they were authorized to extract the written amount and not the numerical amount on the check, but yet my father contact his financial institutiona dn they have stated the numerical amont was taking out. So where was the delinquency? She said the balance in aug-sept was $932.00 I asked why, she said from fee for the car..What fees. I still don't know. Also in order for me to get my vehicle I would to pay $23, 111.44 to get my car, plus repossesion fees, storage fees, and $50. to get anything I had in the car.I don't understand this, and how can a comapny exist with so many rude and uncooperative employees. Honda doesnt want to work with you they just want thier money. One rep stated that just cause the economy s bad, it's still my responsiblity to make my payments, and it's mine and my parents fault this happened. I have no car, I can't go look for employment cause I have no car, and where I live is to far out for city transortation to take me from one city to another to find work. Honda is the worst company I have ever dealt with. My father said this is " Predatory lending practices, where a company will finance you knowing that you at one point fall short of your commitement just so they can resale the car to some poor indiviual like me! I hope Honda rots for it practices!!!

  • Sh
    Shannon36535 Feb 09, 2011

    the 1500.00 is a down payment, it has nothing to do with the payments due each month. even though you paid 1500.00 down does not mean the next month you dont have a payment due. and as far as predatory lending practices your father needs to learn what this statement means before making it. It means that they prey on individuals who cant afford a loan to start with and make such a loan with high interest such as a payday loan/title loan that you default. If your parents were making the loan payments and the loan was in your mothers name then you were not part of the deal so therefore couldnt have been the target. Perhaps if you had made every payment on time as promised in your contract then this would not have been a problem.

    0 Votes
  • Th
    th!sman Aug 30, 2012

    visit dave ramsey dot com and call him up. he offers great financial advice. Look up his radio show times or online as well as his six baby steps. then visit debtor boards dot com, it's forum of people with a lot of experience with this kind of stuff. post your question for them. good luck, sorry about your troubles.

    I would have sold the car and paid a good beater 3-5k max, sign a note for the difference and pay on that. Nothing to repossess if i do not have a payment.

    0 Votes

Honda FinancialNever use it

Honda Financial is the worst company! I have made payments on my vehicle and they still repossessed. When I called the next morning, I was given the run around. Finally, after a week they told me that they will give me my car back, because they were in error in repossessing. Wow...what geniues. Not only that, but the repo man starting taunting me and calling me names. I had to call the police. I want to pay this car off and Never do business with those idiots again. Stay away if you can! Finance through your bank if you can.

Honda FinancialBad service

I have had problems with Honda Finance in the past year. Granted I have been late and they did grant me an extension, but I was harrased the whole time. The customer service(a/k/a collections agents)sent me threatening letters, they called me constantly and threatened to take my car, and smacked me with a bunch of late fees. I am more than willing to pay the late fees, but the abbrasive, nasty, and condescending way Honda Finance talks to there customer's needs to change. I can't wait to pay this loan off, and I will never finance through honda again. Does anyone have any suggestions? I have called corporate before but the harrassing never stops.

Honda Financial — Extreme scare tactics, abusive collection procedures

I own a 2006 Honda which only has 11 months remaining on the contract. I have always made my payments in a timely manner. I have recently fallen onto hard times as many other...

late charges

I leased a 2008 Honda and have made payments on time every month. Starting in January of 2009 they stopped sending me mail payments and started emailing me statements. I figured...

Honda FinancialRip off palace

Do not take your vehicle to Bowie Honda for repair unless you have a warranty. The service department, while friendly and professional, will smile in your face and rip you off concurrently.

My "check engine" light was on and I took 2006 Honda Element to determine the problem. In the end, I ended up paying about $500 ($497.17) for parts and service that should have been signifcantly less.

Charge included $99.95 for a 'diagnosis' and $25.10 for 'shop supplies for repair order'(aka the Bowie Honda big screw). Shall I mention the exorbitant mark-up for labor? They were in such a rush to stick it to me that they forgot to provide 'courtesy wash' even though invoice said they did. Can you say: "never again!?" I can. Ken Dixon Honda in Charles County is more reputable.