General Motors
reviews and complaints

This email is a plea for your assistance regarding a 2022 Chevrolet Equinox RS I purchased in August 2022, as I am experiencing difficulty with the dealership's service department.

My family and I have a long-standing history with GM and Chevrolet. My brother worked for the General Motors Harrison Radiator plant in Lockport, NY from the late 1970's until he died in a motor vehicle accident in 1996 at the age of 39. My father was a used car dealer, mainly selling GM cars (Chevrolet, Buick, Pontiac and Cadillac) between approximately 1965 to 1996. He, my mother, brother, sister and I were dedicated GM owners our entire lives; as were most of our town, being that there were so many Harrison Radiator employees. My father and brother also repaired and restored GM automobiles, both regular cars and trucks and classic cars. Our extended family still have my father's 1972 Chevy Longhorn Custom Camper truck and my brother's 1957 Pontiac Star Chief!

Now on to my story. I am a teacher in Brevard County, Florida. I am originally from Western New York and purchased a new Chevy Monte Carlo SS there in 2001. As a teacher in Florida, I am sure you are aware we do not receive appropriate pay for today's cost of living; therefore, I drove the 2001 Monte Carlo for 21 years up until August 2022 when it was no longer dependable, due to ongoing electrical issues. I took excellent care of the car and kept being told it was a 'ground issue' for many years, but after spending hundreds of dollars with both dealership service centers and independent servicemen, no one was able to repair the issue long-term. Despite this, after due diligence with researching new automobiles last year, I decided to remain a Chevy owner by purchasing the 2022 Equinox RS (with extended warranties) and am hoping I have not made a huge and expensive mistake.

Last Thursday I returned from a short vacation to find mold and mildew inside my 2022 Equinox, as well as dewy interior windows. This had not happened before and I immediately knew something was wrong, so I phoned my dealership, Bob Steele Chevrolet in Cocoa, Florida. A service appointment was scheduled for Tuesday, July 11th at 8:30am. I did not receive a call from the service department all that day; therefore, I called before the end of the business day and received text messages only the following day.

What I am extremely upset about is not only that I feel I am not responsible for the damage to my panoramic sunroof and interior from water leakage, especially when the car was only parked with all windows completely closed for a short period, and there is no warning system to check for blockage nor recommendation/warning to do so. Upon opening the car door and immediately smelling and seeing the mold and mildew with damp seats and carpet, nothing showed up on the computerized electronic warning system other than the fact that I needed an oil change, which I was already aware of. I even checked the app on my phone for diagnostics (which I do often) and this issue did not show up in the Vehicle Status nor alerts. I then attempted to open the sunroof to air out the car and that's when I realized it would not open. I knew (from growing up with an auto repair family) not to fiddle with anything any longer and immediately called Bob Steele Chevrolet to schedule servicing. The first available appointment was 4 days later.

When I purchased the Equinox on August 6, 2022, I made a down payment of over $5000, and financed the rest with GM Financial. While meeting with the financial person at Bob Steele Chevrolet, I asked many questions about warranties, as I wanted to make sure I was fully covered. That person ensured me that I would have full coverage with the extra warranties I purchased (plus OnStar), as well as a loaner-car for 'any' multiple day servicing. I had no idea at that time something like this could possibly happen with the panoramic sunroof/moonroof, and I feel this is more of an issue with poor design than user-error. I also feel I should be receiving a complimentary replacement vehicle until repaired, as I have several doctor appointments this week while on summer break from teaching. Luckily, I do not have to get to school every day at the moment, which would be impossible as I have a long commute. Trying to open the sunroof ONE time should not have resulted in the now "Recommended Service" of "Sunroof Motor Replacement" for $862.32. There is a second "Recommended Service" of "Sunroof/Moonroof Drain to clean out both rear sunroof drains and dry out spare tire storage compartment/drains are clogged in the rear by debris. The sunroof/moonroof drain is used to drain water from the sunroof/moonroof". The quote for the 2nd service is $329.95.

I hope you understand my disappointment with this unexpected problem, particularly with the auto being purchased brand new on the lot only 11 months ago, and no warnings or prior information to even check these drains for which one would trust the salesperson would discuss when purchasing a vehicle with a panoramic sunroof/moonroof. There is no mention of checking drains, nor the location of those, in the "Getting to Know Your 2022 Chevrolet Equinox" guide. The "2022 Chevrolet Equinox Owner Manual" only says the following:

"The sunroof cannot be opened or closed if the vehicle has an electrical failure."

"Dirt and debris may collect on the sunroof seal or in the track. This could cause an issue with sunroof operation or noise. It could also plug the water drainage system. Periodically open the sunroof and remove any obstacles or loose debris. Wipe the sunroof seal and roof sealing area using a clean cloth, mild soap, and water. Do not remove grease from the sunroof."

Prior to leaving my Equinox for only a few days, there was no debris on the vehicle. Upon my return, there was no noticeable debris on the roof nor anywhere else. The vehicle was also left with all windows fully closed. Obviously, I am no expert, but I would expect a new and modern SUV with a sunroof/moonroof and extensive computerized warning system to be better sealed and have alerts for such an issue. I truly do not understand how I can be responsible for the service repairs.

I am imploring you to look into this matter. I trust you will understand not only the technical concerns and disappointment, but also how difficult this is financially. As a 61-year-old teacher, with one of the lowest salaried/highest insurance rates in the USA, I have been trying to pay off my GM Financial loan quicker by making higher payments each month so that when I retire in (hopefully) four years, I won't have a huge car payment. I also expected the extra warranties I purchased would keep any type of service costs to a minimum. Additionally, I would like to ask you to look into the complimentary rental car situation. The quote to fix this issue is a total of $1,192.27 plus at least $40 per day rental car plus insurance. My husband is a full-time handyman with only a work van and is not able to shuttle me to and from appointments.

I am very concerned about this sunroof/moonroof issue and further complications down the road; so much so, that I wonder if I should trade the vehicle now for something else. I do now see online that others have experienced the same or similar issue with a Chevy sunroof/moonroof, and I wish I had performed this type of search during my car buying research.

Thank you very much for listening and I look forward to hearing from you very soon. You may phone me for further details and/or discussion at [protected]. I hope this matter can be resolved as soon as possible.

Very Sincerely,

Ellen M. Genet

I have a 2020 Sierra 2500HD Denali with the Gasoline engine.  I did not have a problem or wasn't aware of one, until about a year ago.  Low oil light came about for the first time.  It took almost 3 quarts to get it into the cross hatch area on the dipstick.  Later I discovered that the dealership only put in 6 quarts of oil (when truck had about 19,000 miles).  Since this time, I've noticed the truck a consuming oil between oil changes.  About 1 quart per 1,000. 

The dealer checked it and found no leaks anywhere, topped off the oil, and sent me on my way.  I asked for an oil consumption test.  They incorrectly performed an oil consumption test the first time.  The second consumption test included a fresh oil change. When I returned at 2,000 miles, I was told I was down 1.5 quarts of oil.  Returned again after 1500 miles and down another quart (so he says).  BUT, on the sheet, it is noted that TWO quarts of oil were used (qty 2 of part number [protected]).  Either he actually used over a quart or he is charging GM an extra quart.

The tech goes on to state, "per doc ID 6143939 this vehicle is consuming the normal amount of oil of quart per every thousand miles, this document also states it is normal for the vehicle to consume more than a quart every thousand miles when the vehicle is being used for towing or for highway usage due to higher than normal engine loads."

I have an RV and is the reason for buying the 2500 (who buys a 2500HD for pleasure - i.e., no hauling?).  HOWEVER, I had NOT towed anything nor any load beyond me and maybe my 120 pound son for 5 months before this latest oil consumption test.  No one asked me what driving I had been doing.  

I just recently returned from vacation with my RV.  I drove about 4,000 miles and about 3,000 miles was towing the RV (about 11,500 lbs).  Truck consumed 12 quarts of oil.  12!  Prior to reaching 19,000 miles, I drove the RV several times including long trips and the low oil never went off.  

BTW, the only work the dealer is doing is checking the dip stick.

last year I totaled my 2015 2500 Duramax. I loved my truck! Ordered a 2022 but the order was not accepted and was reordered as a 2023. Great! GM needs to redesign the fold down arm rest/ junk holder. The console needs to be 3 to 4 inches narrower. If you are a wide framed guy it becomes difficult to get your hand between your hips and console to fasten the seat belt. Also if your 6'3" and 300 lbs the DANG plastic handle digs into you leg and makes a bruise after a long trip. Redesign so there is a phone slot/ handle on the front with a slot for the power cord. Add a little more seat padding please! A larger transmission cooler for the southern states and summer temp of 103. Fix the stupid oil pump belt with steel gears. The belt is DUMB! The auto brake is terrible idea. Improve air flow to engine with directional blades in plastic cover. The Transmission worries me when I tow 8,000 lbs. And the trans oil temp get to 228. Make the rear springs a little stiffer so trailers will not squat the truck so bad. I know several guys who pull box trailer most days has had to add air bags on rear axel. Other than the above complaints, It is a great driving and riding truck.

CASE #9-[protected]

VIN #1GYFZFR48KF103024

There has been extensive complaint and issues with this vehicle since I bought it.The vehicle only has a little over 15,000 miles and there is too much issues.

The engine light has been on and the dealer cannot fix it, driving the vehicle like this would further damage the engine.

I may be reached at [protected] or email at [protected]@hotmail.com.

New 2023 colorado truck purchased in may 2023 had to take it in to dealer due to brake master cylinder failure. Been at dealer for over two weeks.

The response no estimated time to have it fixed part is on back order no idea when they will get it at dealer.

Why sale a new truck if no parts are available outrageous.

I still have to pay the monthly fee and no truck!

In June 2022 my husbands father died and we were told by the TX Judge we could not take possession of any of his property until after probate. We were trying to take over payments on his 2020 GM Colorado. GM wanted us to pay off the truck but we did not want to pay for something we were unable to physically get possession of. 9 months later probate was over and we contacted GM Financial to let them know we have possession of the truck and have the money to send them a check for pay off. My credit union representative spoke to a GM representative by the way this had to be done on a conference call with my husbands sister because they refused to speak to anyone except the executor of my husbands dads estate. My credit union rep had to know what they needed from her and she also needed some paperwork from them. Some paperwork was sent to both parties that evening. (3) days later they repossessed the truck from our drive way. After 4-5 days of requesting the 10 day pay off and being told by multiple people GM doesn't send out those my Credit union Rep who knew of the situation went ahead and sent them a photocopy of the check and tracking number hoping they would turn over the truck back to us. They refused to speak to anyone but my husbands sister and refused to tell us where to go to pick up the truck or even our personal belongings which had my badge for work in it for 10 days after they cashed the check and it had cleared. Also as far as I know our credit union rep has never received the 10 day pay off. I do want to say Thank you to Jose and Patrick the only two GM representatives that really went above and beyond to help us. GM Financial is a horrible company and multiple reps that work for the company were unhelpful as well as extremely rude. Work with this company at your own risk.

Hurricane Ian devastated Fort Myers in September 2022. We lost a lot of personal property and unfortunately 2 low mileage Chevrolet equinox's'. We borrowed a car and went immediately to the dealership and bought 2 new top of the line Chevrolet RS Equinox's. People were lined up to buy cars and we snatched the last 2 models they had on the lot. We were so excited. Upon delivery we discovered neither vehicle has the blind spot monitor in the mirrors nor the garage door opener control panel (we know that these features are standard with the RS models that we purchased but were not installed because of a chip shortage). I suspect we paid for these features when we bought these 2 new cars. I also feel there should have been some type of notice on our invoice that these items we not installed because of this shortage. I absolutely have to have the blind spot monitor in the mirrors and are now forced to take a huge hit of $6K on this new vehicle I purchased, (with only 4,400 miles), and will be forced to buy another new vehicle. We have always purchased GM vehicles and feel like we should be compensated in some way to offset the big loss we will take when we trade in this vehicle. My husband is going to keep his new vehicle because we can't afford to trade in both vehicles. We are both in our 60's and hoped these would be the last cars we would have to purchase.

On 2/1/2023 I ordered a 2023 Chevy Blazer Priemer AWD and according to the GM Vehicle Locator it was available to be shipped as of 3/9/2023. To date the dealership has not received my vehicle and they have told me on several occasions that they do not have an ETA. My current lease runs out in July, and I cannot imagine why my new vehicle has not been delivered yet dating back to March. This is very poor customer service, and I am very frustrated at this point in time. I wish someone would help me out. Thank you.

In the space of a few days I purchased two cars one new one used at Memorial Highway in Somerset, PA. The new car I bought only $1000 was taken off because it had almost 5000 miles on it. The used one I purchased was only used less than a week. I wanted to trade it in on a new car but they wouldn't even give me at least what I owned on it minus let's say a couple hundred dollars like if I was renting it. Every car or truck I purchased over the years has been a GM product and purchased at the same dealership except it was Kenny Ross at one point which amounts to hundreds of thousands of dollars. I've been a customer for quite some time. I know and am sure they could do much better than that. Of course your in the business to make money or you wouldn't be in business, but to me this is out and out greed. The exact date and time I'm not sure of but both purchases were made within the week of the 12th and 16th of June.

General Motors

Complaint’s board

Kenneth Thomas

235 Bent Tree Dr,

Crossville TN 38555

[protected]@yahoo.com

Ever since I purchased my 2023 GMC Acadia AT4 almost a year ago, I have been plagued with my back up camera just not working. It usually happens and the worst possible times when I actually need my backup camera to work. It works for the majority of the time, but usually stops working about once to twice a week. Last Sunday, it stopped working half of the day.

I have taken my car to the local GMC dealership multiple times for this issue. After each visit, I’m told the same thing. “My car is 2023 model and it’s still too new to have a solution to fix my backup camera”. They told me it has to do with a wire on the back of the radio.

This is confusing because it’s the same parts and software that’s on the 2021 and 2022 models. If this is an ongoing problem, then GMC should already have a solution. When I got my car, I got it a few hours after it arrived from the factory. So it’s not like someone else had it before me.

I thought having to spend $57,000.00 on a new car shouldn’t have problems like this. I went with GMC because I thought that they were above the competition in quality and reliability. I even talked to my wife’s coworker about how awesome my car is and she ended up purchasing an Acadia as well.

We need to get this problem resolved. When my car is payed for, I want to get a black GMC Canyon AT4 for my wife so we will have almost matching cars. But, if this is still a problem then there is no point with going with GM. We will either have to go with a Nissan or Ford.

I have shown my consultant at the GMC dealership here in Crossville Tennessee the pictures of the incidents. I don’t have particular days for the problems, it just happens quite frequently.

I hope that this problem can get resolved soon. Thank you for your time.

Kenny Thomas

I purchased a 1500 Sierra white widow edition pickup truck from Kunes GMC in Elkhorn, Wisconsin. I was interested in a different truck, and for approximately ten days, I got the runaround from approximately five different people, plus the sales manager and the general manager. They delayed me on information I wanted about the truck when the time came that I received everything I needed, and I decided to purchase a truck. They came back and told me the truck was sold. They did try to find me other trucks, and with success, they did they found a 23, 1500 sierra white widow edition with all the options I had asked for, I traveled from Ohio to purchase the truck. I did notify dealership that I was approximately six hours away and that I would be there early afternoon to buy it when I showed up at approximately 2 PM, the truck was sitting in front of the store. It looked like it was in a thunderstorm in the middle of a cornfield. It was so dirty, and he said that’s OK, I will have them hand wash it. Let’s go in and get the paperwork done when we returned after the paperwork, the truck looked like they washed it in the sunshine. It was smeared and looked terrible, so the Porter took it back to clean again, it came back in the same condition. Still, this time had a rag and a bottle of Windex and was running around trying to make it look better. It wasn't very good, so it got to the point where it was good enough that I could drive it home, I thought. In the dark, driving down the road with the lights shining on it, it was quite embarrassing to drive, knowing I just spent over $90,000 on a truck. I don’t believe I made it 30 miles away, and the side view mirror glass fell out and was dangling with wires connected to it as I was driving down the highway. It damaged my window it damaged my door, and also, was very very difficult to drive home without that mirror, mainly because I was in a lifted truck. All I could see was the top of cars, I did make it home without any other incidences, so I washed the truck and discovered that the tow hooks on the front of the truck appeared to have bite marks from somebody chaining the truck down and the bezels around them. Both of them were also scuffed with finding this out. I called the general manager to explain to him what happened, and his reply was first that he said once the paperwork is signed, the truck is excepted, and I was upset to hear that, and then he said that he would look into it to see if he could do anything for me. He came back, telling me that he and his boss spent approximately an hour reviewing a video tape of me walking around the truck in front of the store and giving thumbs up that everything was OK, and told me that they would pay for the tow hooks. They were only $45 apiece send him a bill, I asked him about the headlight bezels. He said he would go into the parts department and find out how much they are and get right back to me. After two days of waiting for him to call me back, I decided to try to reach out to the owner just to let him know what my experience was with his dealership. When I called his main office, I got his assistant with the receptionist telling me that I had to talk to her first before I could talk to the owner. The next day I received a text message from the general manager, saying that the owner's right-hand man would reach out to me and could help me with the tow hooks when the right-hand man contacted me. I explained to him that I would really like to talk to the owner and that I just wanted to let him know what my experience was. The right-hand man said OK, let me see if he’s in town. I will get right back to you. I gave him a handful of days and never heard a word. I did leave a message after that with no success. I did purchase a mirror for $700, and the tow hooks cost me $350. I have labor to put the mirror on, and I have not yet received the tow hooks from the dealer here on Ohio.

I have purchased many General Motors products over the years, including being in a fleet program with them. I have never ever had such a problem with a dealership being accountable with any type of warranty or repairs with General Motors products, including the fact that I was in a fleet program with them, this was very disappointing driving almost 500 miles to go get a truck I’ve always dreamed of for myself personally and this was the process I endured...

OK guys My 2003 chevy SSR,with 67,754 miles on it one day just like that the dash lights came on showing service brakes immediately and the amber ABS light also came on, i immediately check with my local mechanic and was informed not to drive it &he would come mobile service to check it out via diagnostically which he did and showed me that the check came up with a malfunctining {ABS control module} so i ask if he could get one &replace it, only to have him reply back that the part had been discontinued by General motors ,&to call around to see if i could find a place that might have one in stock still which i tried doing only to be told everywhere out of stock due to manufactuers ,discontinue of item of purpose, and if got lucky and found one it would be highly expensive like around $1,000 to $1,500 ,and even a used unit rebuilt would be around $500 to $800 with no guarantee ,NOW gentleman im an old 79years of age 100%disabled navy seal veteran on VA disability, and cant afford that kind of outreageous cost for a mier small electrical part that was malfunctioning because of mis-soddering in different places at manufacturing ,so i hope GM will supply me with the replacement part hopefully as GM has aways been to thier customers could someone please contact me in regards to this defective part ,at William G.Cayton 335 aleatha dr .daytona beach Floridas 32114 {[protected]}for any info needed

Bought a 2023 terrain denali may 8th, may 9th I called to cancel extended warrenty.. I paid for it with my visa card. I have been told so many lies... I traded that car for a 2023 chevy blazer rs... Can some one please call me at [protected] as I have too much issues that need addressed. There are issues with the license transfer, pay off of trade in, military identification copied and misused, etc... I can go on for hours... I want my $2155.00 back and some action needs to be taken with this car dealership. Please contact me. Respectfully, l w oxenrider. Tony the district manager is full of lip service and no help.

At about 60000 miles the Blazer started making an odd noise when moving at slow speeds. I have taken it to three different dealers and have been told that two different ‘engineers’ from GM have come to help fix it but it still makes the noise. Even though I have and extended warranty, two dealers thought the problem was with the exhaust system and I have already paid over $3000 to replace most all of it. The muffler system is an exclusion to the warranty. The muffler system is obviously not the problem. I filed a complaint with GM early on but no resolution even though I have a warranty. GM refuses to refund the money and apparently the car cannot be fixed. One dealer found a Cadillac on their lot with the same power train and it made the same noise.

We purchased a 2023 Chevrolet Bolt EUV from Everett Chevrolet in Everett Washington several days. During the negotiations on three separate occasions my wife said, "tell me about your $500 credit for a charging station at our house for our Chevrolet Bolt EUV." I have contacted the salesman at Everett Chevrolet today to work out the details. He says, "the $500 charging credit has been discontinued by Chevrolet. There is nothing we can do." The dealership is simply not honoring their word. They will point at the sales papers and say, "the charger is not mentioned in the sales agreement." I said, no, it is not in the sales papers. It's online. And we talked about it at least three times and you put us off. I simply want the $500 credit for the charging station for my Chevy Bolt EUV. Rod Haynes Bellingham WA [protected]@yahoo.com Cell [protected]

“ They bring technical skill with advanced diagnostics…? “
Dealership SCAM!
I recently brought my 2016 Chevy Silverado in for service, prior to the end of my 70,000 extended warranty. I mentioned to the Service Writer that I had a slight pulsation in my brake pedal and could he have the mechanic check it out.

After the mechanic checked out my truck, the Service Writer told me that the mechanic had reported that my left front caliper was frozen and causing excessive brake pad and rotor wear on my left front. He stated that I will need a NEW Caliper and Both front Rotors and Brake Pads replaced. I told him I would forgo doing this at that time. What I didn’t tell the Service Writer was that I had just replaced both Brake Rotors and Brake Pads just 3 months earlier. So after having them do an oil change and front transfer case service I took my truck home.

The following morning, I jacked the front of my truck up and checked the tire free spin. Both tires spun freely. Next I removed the wheels and checked the Brake Rotors and Pads. Both were wearing evenly and smooth. (Which I was told the mechanic stated, were worn down excessively on the drivers side wheel (due to a frozen caliper) and uneven to the passenger side wheel (due to the frozen caliper on the drivers side). Dealership Scam?

I will NEVER go back to this dealership for service or anything else. You may want to set up and have someone from Chevrolet check these people out.In the Schumacher Chevrolet ads they say “ Come Join The Family! “, Yeah, after my experience that’s an invitation to “ Come join the family “ and get Screwed!

I am a Veteran. In November 2021 I placed a $1,000 deposit and preordered a Cadillac Lyriq at Arrowhead Cadillac of Glendale, AZ. I waited 1.5 years. I arrived on April 29, 2023 to pick up my car, but was treated with disdain and condescension by the sales team. I’m amazed that in order to charge more for the vehicle, I was outright lied to and had a doctored piece of paper shown to me as proof of Arrowhead Cadillac’s ability to charge me an additional $8,000 to what the agreed upon price was at the time of my deposit.

The credit evaluation and presentation were the way of doing things with African American customers. Discriminatory practices are tolerated or promoted by management and are rarely employee specific. They had a white, older gentleman in the store who badly wanted the car that day, at that time who said he would pay more (and who met me at the door and asked me if I liked the vehicle, was still interested in buying the vehicle and hovered around as I talked to the sales team) vs. a not quite as old black man with a price that was agreed upon but that was less. They assumed the black man had bad credit and presented an outlandish IR (7.9% when my institution approved me at 5.1% that morning) and payment to increase the profit. They doctored a piece of paper (and already threw away most of the rest of the folder per the salesman) and inflated the price beyond the agreed upon amount.

GM should not stand for their African American Cadillac customers being treated with such disdain and having their pre-ordered vehicle (that Arrowhead Cadillac would not have had in inventory without my preorder and deposit) essentially stolen from them for a white customer willing to pay more.

I am a Veteran and I want my car, as ordered at the agreed upon price immediately. Arrowhead Cadillac of Glendale, AZ has not attempted to resolve my issue.

I purchased my Yukon denali XL from ksa dealer on Jun 2022 with missing Rear and front Park Assist system sensors not active,

With promise that it will be fixed by Nov 2022,

Till now 8 May 2023 no part been received by GM KSA agent and still am suffering from this issue and it concerns car safety.

Locking to resolve it Urgently.

Fahad

[protected]

[protected]@gmail.com

Ordered a 2023 Camaro on 1 Nov 2022. It was finally built on 17 April 2023. Now the 2nd wait has started as to guessing when delivery will take place. Should not new vehicle orders be expedited versus basic inventory shipment to dealers?

And we (dealer included) cannot get any information as to expected delivery date. What options do I have ? This will be my 2nd camaro, plus have had a Tahoe and now have a Silverado. This experience is very frustrating.

My work bench order number is CFNKSQ.