General Motors

First they had free lifetime oil changes

That isn’t right they took that away , I vow never to purchase a Chevy ever again..now they are telling me I got my car fixed with the coolant recall I did not ever receive a letter I’m only first learning this now because the hose was leaking my son replaced it , it stopped leaking, now it’s leaking and losing coolant rapidly

GM was nice to me said only thing they can do is replace water pump no charge if it’s that ..but Chevy dealer charges $161 to diagnose the car when I can get that done free in one place and $40 at Medina tire , because the girl at the dealer was nasty I will make that complaint too ….last time I’ll buy a Chevy and me and my family been purchasing Chevy for a long time

I'am responding about a safety recall on an air bag on my 2014 chevy traverse i received a notice of recall in JUNE 2023 with no other response since then gm safety recall n232404980 talked to your customer service rep. JESSICA all i got was a bunch of B.S. WITH NO RESULTS TO GET IT FIXED. would like this issue fixed immediately. YOU CAN CONTACT ME AT [protected].

About 2 months ago I noticed these scratches on the top of my car. It's getting a lot worse and now I can see these same scratches on the hood and trunk. It looks as though the clear coat is evaporating very fast. I've read other people's posts of the same problem. I'm starting to believe this a GM paint issue as I have always hand waxed my car. This is my 3rd Malibu and I've never had this problem with any car before.

Thank you for any help you may render.

Michael A. Hill [protected]

this morning i opened the GM app to make a payment of 649.83 (1 month and still owe one more forSeptember). I selected the ACH method of payment on file with GM. Red note said account not acceptable use different ACH account which I added then attempted again with same comment.

I called GM military lending department and they said to use a debit card. I added the debit card to my profile on GM’s website. I then made a payment of 649.83 which then only made me a few days late on Septembers payment which I planned on paying on the 1st of October and be current. immediately on my phone a transaction from Navy Federal credit union showed a withdrawal of 1948.02. Not only did they take more then authorized a second and third payment covering the October 18th payment ( still three weeks before it is even due on 18 Oct.). I called GM military department and the supervisor stated there was nothing he could do and that I would have to dispute through my bank. I have been with Navy Feed for five years and then confirmed the investigation could take up to six months.

I have a mortgage payment due Monday and can not now pay it. Disabled, my wife, two children and granddaughter all live with me. and I told GM’s military lending dept this. Didn’t even phase them, telling me there's nothing that can be done. Now here’s a real tell. Every month when I make my payment to them it takes 3-5 days for them to process. I’ve actually called a couple times when it went past a week just for piece of mind. Once the payment shows pending on GM’s website there is a button to cancel if a correction needs to be made. Every time I tried it said system updates in progress try again later. About 6pm the day of the payment that button disappeared.

The truck is pending sale next week and I spoke to them. about the payoff. This I believe is the motive behind this unscrupulous activity. I have filed complaints with the BBB, the consumer protection agency, the attorney generals office in Texas so far. Tomorrow State attorney general of Georgia where I live and I have a meeting with Congressman Ferguson to file a congressional inquiry which will trigger an investigation that will show the electronic payment I made was adjusted by GM. I also have an office call with Ft Benning’s Hq. to inform them and provide them a strongly worded letter of the activity of GM in my case. I have screen shots of everything in this matter saved on my computer. A new Army policy prevents Soldiers under the rank of E5 to purchase an automobile without their first line supervisors consent and they are to be accompanied to all dealerships by their supervisor. This policy is subject to the guidance of the immediate chain of commands discretion depending on the situation or knowledge of a businesses treatment of Soldiers. I will make the case to have GM added to the Ft. BENNING banned list of businesses. I believe with my relationship with the leadership I formally worked for this will be fairly easy to accomplish. The banned list is not limited to just dealerships but any institution that abuses Soldiers and Veterans. I AM A RETIRED DISABLED VETERAN, SERVED 26 YEARS, FOUGHT IN FOUR WARS. I worked at Army HQ very recently before being medically retired for two different forms of cancer, COPD,Asthma and crippling back injury do to combat. GM knows I’m a disabled veteran because I deal with their military lending branch on my loan. This is how they treated me and if so they will and I’m sure they do other Military. This is just the beginning. I am putting them on blast to every Army leader I know. These are facts not slandering. I believe taking a payment that’s not due for another month is illegal. I will find out when I consult the Judge Advocate on Thursday.

As a 18 year retired employee, I never imagined how poorly a customer is treated. My 2021 GMC Yukon quit on the road 2 sundays ago. It was towed to the Sullivan GMC dealership in Ocala, FL and I was told the issue is the fuel pump control module. They said there was no parts available and the strike is delaying parts. There is no estimate on when the part will be available. I could be without the vehicle for months. This is unacceptable! Take care of your customers or they won't be customers. Get my parts to the dealership.

I am writing to express my deep dissatisfaction with the way GMC has handled the recent incident involving my 2021 Yukon XL. As a loyal customer and owner of multiple GMC vehicles, I am highly disappointed with the lack of empathy, ineffective solutions, and unprofessional behavior exhibited by the representatives at Rice Buick in Knoxville and the policy and procedures of GMC customer service issues.

On September 21, 2023, at around 9 am, my 2021 Yukon XL abruptly stopped functioning while I was driving, leaving me stranded in the middle of the road. This incident occurred despite the vehicle having only 23,800 miles on it. The fact that my vehicle suddenly died and couldn't be put into forced neutral due to its button-operated system created a hazardous and stressful situation for me.

When I contacted a dealer for assistance on how to safely move the vehicle out of the road, I was shocked and appalled by the proposed solution by Tim, the service tech at a dealer in Marietta, GA. The dealership suggested pouring Dawn dish detergent on the tires and dragging my 90K vehicle onto a flatbed tow truck. This suggestion was not only impractical but also disrespectful to the value and quality of my vehicle. As a customer, I expected a more professional and suitable solution to the problem.

After a painstaking wait of 36 hours, my vehicle was finally picked up and taken to Rice Buick in Knoxville. I was informed that the fuel pump was broken and that there was no estimated timeline for when it could be repaired due to the part being on backorder. Moreover, I was shocked to find out that I had to request a loaner vehicle as it was not offered to me initially. This lack of consideration for my inconvenience only added to my frustration.

Furthermore, the process of obtaining a loaner vehicle has been nothing short of a nightmare. When I called to confirm the arrangements, I was informed that I was only entitled to a loaner vehicle worth $38 per day, which I found to be completely inadequate. I expressed my dissatisfaction to Mark, the manager, who not only displayed a complete lack of customer service skills but was also confrontational and dismissive.

I escalated my concerns to your customer service department and spoke with Pam, who was delightful and willing to assist. However, the response time and lack of urgency in resolving this matter is concerning.

Despite Pam's assistance, I was dismayed to learn that opening a ticket for my complaint would potentially take up to 72 hours for a response from the manager, Mark. Considering that I am currently without a vehicle and have taken time off work to handle this situation, waiting for days to receive a resolution is simply unacceptable. We all know Mark said he was not willing to do anything more than the $38 a day so why are we wasting time?

To make matters worse, I later discovered that I was speaking to the Canadian representative instead of the appropriate department. It is extremely frustrating that this error was not clarified by Pam during our conversation. However, Diana, the representative I spoke with afterwards, was professional and understanding. She escalated my complaint to her supervisor, who, I was informed, would respond within 24-48 hours. Again, this timeline is simply unacceptable given the circumstances.

I want to emphasize that as a loyal GMC customer, I have taken the necessary precautions by purchasing various warranty packages to the tune of over $8,000, including the Prepaid Maintenance warranty, Total Loss Protection, Mechanical Failure Service Contract, Protection Membership Plan, and Paint and Defense Warranty. It is disheartening to be met with resistance when requesting a fair loaner vehicle, considering that my vehicle is still under warranty and the issue was not caused by any fault of my own.

I firmly believe that GMC has a responsibility to provide appropriate customer service and support during situations like mine, where a major component of my vehicle has failed and a necessary part is on backorder. I should not be burdened with the consequences of GMC's design flaw and the resulting inconvenience and financial strain.

Therefore, I urge GMC to take immediate action to rectify this situation. It is essential that I am provided with a comparable loaner vehicle without any additional cost, in accordance with the level of my vehicle and the warranty coverage I have invested in. This is a reasonable expectation, and it is the responsibility of GMC to fulfill their commitment to customer satisfaction.

Moreover, I strongly request that GMC reevaluate and improve their customer service procedures. The lack of communication, dismissive attitude, and excessive response times exhibited by Rice Buick in Knoxville and the ridiculous procedures by GMC, demonstrate a disregard for customer satisfaction and they do not uphold the high standards associated with the GMC brand. GMC must hold its dealerships accountable for providing exceptional service and resolving customer issues promptly and efficiently.

I trust that GMC will take swift action to address my concerns and provide a satisfactory resolution. As a loyal customer, I deserve prompt and appropriate assistance to rectify the unfortunate situation I have experienced. I sincerely hope that this incident will serve as an opportunity for GMC to review and enhance their customer service protocols, ensuring that no other customer has to endure the frustration and inconvenience that I have faced.

I kindly request a timely response to this complaint, addressing my concerns and providing a satisfactory resolution. I expect GMC to honor its commitment to customer satisfaction and take the necessary steps to rectify the issues I have outlined. Additionally, I anticipate a comprehensive review of the dealership's customer service practices to prevent similar incidents from occurring in the future.

I value the GMC brand and have been a loyal customer for years. I sincerely hope that GMC will restore my faith in its commitment to exceptional customer service. I look forward to a prompt resolution to this matter.

Thank you for your attention to this letter of complaint. As a concerned and dissatisfied customer, I am committed to pursuing resolution for the issues I have outlined. I will make use of available channels, such as sharing my experiences on social media platforms and filing complaints with relevant consumer advocacy organizations, to ensure that my concerns are heard. I trust that GMC will take decisive action to address my grievances and work towards a satisfactory resolution.

Purchased truck 2017 brand new. Bought extended 100000 mile warranty pretty pricy. Maintained transmission at dealer at 75000 miles and now at 105000 miles transmission going out. Why when there are so many transmissions going bad are there not a recall on this truck. Shouldnt have to buy new at this mileage. When I called my dealer I was told it would take 2 to 3 days to diagnose the issue. It was due to they have 3 other trucks with the same issue on the racks.

The Truck is a 2013 Silverado that I financed in 2021. Recently I've heard a loud banging noise in the rear of the truck.. thinking it was a bad exhaust hanger bracket I took it to get looked at and repaired.. Truck goes up on lift and to my surprise, the entire cross member was rusted away. The shock wasn't being supported and the actual frame was destroyed due to rust. All on the passenger side. This Truck is 10 years old and unsafe to drive and to put my family in.

2023 Blazer, problem started in July. less than 2000 miles. Dealer and GM customer service are working on it with no results. Engine power is reduced, Steering assist is reduced, drive with care. Engine light comes on. Eight weeks plus. Case # 9-[protected]. The dealer told me to drive it, if it breaks down have it towed in. I am afraid to go any distance with it in case it fails and we are stranded. I have cancelled three trips. This is a lease vehicle. Please help, fix or another car.

23k mikes and it has a lifter/Rod failure due to bad parts. The solution is to only replace the side that failed and wait for the other side to fail before replacing it. Spoke to the mechanic and he said it’s on a matter of time before the other side failed.

Filed a complaint and received a case number and was told they wouldn’t do a thing. I can no longer trust the truck to be reliable and will be trading it in for a Ford.

on Thursday September 7,2023 I called U-J chevy Mobile AL. and scheduled an appointment to have my chevy Silverado truck transmission serviced on Monday September 11. When I arrived, the service writer informed me that the dealership would not service transmission because the truck had 167000 miles on and it was a older truck and they had no records of ever servicing the truck. I told her that it had been serviced (flushed) two times before. Once at the dealership that I bought the truck from and once at U-J . At that time
My name FRANK REID VIN # 1gcec19v16z216056 e-mail [protected]@yahoo.com. phone [protected]

i have a 1994 corvette with less than 32000 miles on it and i cant find a key tob for it the one i have is broke it is a #14 oam vin # 1g1yy22pxr510739 i wood like to know where i can get one my key pass light keeps coming on and i have checked with 3 chevrolet dealers in my location and they dont work on older models like mine can you help me with my problem Thanks James Howard 110 Main Street PO Box 402 Sacramento 42372 Ky

I worked as A salaried Skilled Trades Supervisor at the GM plant in Oak Creek Wisconsin for 28 years. After about 25 years they spun off our division to Delphi also A division of GM. I was offered retirement and retired in 2000. After short time GM sent A letter taking away our promised family health insurance, Vision, dental and paid life insurance. A year after that GM sent another letter turning my Pension over to the Federal Government Pension Guarantee so that got reduced.

As A final insult after spending 28 years working together/supervising with United Auto Worker Union employees who lost none of their benefits during retirement, I called today to get my retiree discount code to purchase A new GM vehicle and was told A no longer am eligible as A Delphi retiree.

Well thank you General Motors, you've taken the last small benefit of my career working for you.

I have thru my 78 years bought 40 New GM vehicles, never again.

Vehicle (1GTG6BE34F125) Had Power steering go out during operation on 8/7/23. Brought to the dealer with no detection of a problem on the same day. 8/15/23 the same problem occurred with the same notice of, " service Stabilitrak" message. On 8/23/23 the same dealer recommends having steering wheel torque sensor replaced at the cost of $2,297.88. This was a recall of these 2015 canyons that they say I don't qualify for or really understand. For a vehicle with 65,000 miles, This safety issue repair is a known problem with this vehicle. Product recall # (N202325410)

We ordered a GMC Canyon on 7 April with an estimated delivery of 8 - 12 weeks from the dealer. I was encouraged by a message from the dealer that the vehicle build was complete on 16 May and to expect updates on shipping status. It is now over 17 weeks since the truck order and it’s yet to be delivered. The only communications from GM in this 17 weeks have been, 4/19 - order placed, 4/26 - being built, 5/29 - making it professional grade, 7/7 - on the move. Other than the first GM communication, the later 3 have not provided details to assess status nor estimated delivery. The information available to the dealer has also been limited. The dealer was only able to discern that the vehicle was at the manufacturing site in Wentzville, MO from the time it was built to when it shipped from there by rail on 16 July. So it sat at the production site for 7 weeks with no information provided to me or the dealer on when it would ship. In the past 5 weeks, the dealer tells me it remains stuck on a rail car with 17 other GM vehicles destined for this dealership. No communication from GM has been received identifying this status nor any indication of effort undertaken to resolve the issue at the rail yard. The continued delays have left us stranded without a vehicle and we’ve begun looking for a replacement. The lack of communication from GM on status has left us questioning GM commitment to customer service.

I purchased a new truck from Champion Chevrolet in May of 2022. I have experienced many issues with the truck and have been very understanding due to parts/component shortages due to covid. I am still experiencing issues and waiting for GM to contact me when they have a fix for my oil pressure sensor issue per the dealer located in Johnson City Tn. The main purpose of this complaint is, i was to get 1 oil change and tire rotation with this truck at no charge, but when i took it in for this service i was told that it had been over a year since i purchased the truck and that the time had lapsed for this service at no charge. The dealer failed to explain to my wife and i at the time of purchase the one year rule. I had to perform the first service in Tx due to a death in my family and now the dealer will not perform this service at no charge unless GM approves them to do so. I have purchased 2 NEW chevy trucks and feel the first oil change and tire rotation should be honored. The truck has only 12,000 miles on it as i am retired and dont drive it very often. I was a manufacturing manager my whole career and do know that good customer service is what all customers expect when choosing a supplier. Please contact this dealership and approve these services at no charge and have the dealer contact me to schedule the service.

Please advise me of the decision GM makes

Regards

James L Gothard

[protected]

Last September (2022) we drove our 2011 Extended cab Duramax Diesel to Don Hall Dealership in Ashland KY to be worked on as the transmission had an issue and would not go into reverse. The dealership reported that it was most likely a computer problem and cost around $800 to fix. They have now been in possession of our truck for an entire year now. There have been numerous reasons as to why they can't fix it (parts, chip shortages, resources, after marker part issues, post COVID delays etc). They called just recently and asked that we just have a wrecker come get it. They now state that it can't be repaired and also isn't able to be driven at all. How in this modern day world that we live in can this be reality? We've done without a truck for a year now and after meeting with general manager we were told that they have done everything they can do and even went as far as to say they were out more money than we were, wait..what? Their final offer was two things: to give us a new transmission (you've had a year to do this already), and lastly, they offered a rock bottom insult on trade in as now it can't even be driven (reminder, we drove it there). More has to be done in this situation, and Don Hall in Ashland KY is not willing to admit any wrong doing. Customers should not have to resort to hiring a lawyer to get their vehicles repaired when what was reported was a simple "computer" issue, they said it could be repaired.

PDS

Jenkins Chevrolet of Venice [protected])

Cherish Lymn

[protected]@aol.com

Flagged

Responded

Recommend Score 0 Aug 11, 2023

Horrible experience.

Mail Date08/11/2023

Event Date07/31/2023

EventTypeNew

MakeChevrolet

ModelTraverse

VIN1GNERKKW5PJ284021

Retail BusinessNo

ConsultantDupre David - 8557

CustomerCherish Lymn

Model Code1NE56

Model Year2023

Completion Date08/11/2023

Based on your overall purchase or lease and delivery experience, how satisfied are you with the dealership?Not at All Satisfied

How satisfied were you with the overall ease of the sales experience?Not at All Satisfied

How satisfied were you with the sales consultant experience? Not at All Satisfied

Involved in a wreck on 8/5/23 on return trip from vacation. I purchased a used 2017 gmc acadia limited from carmax on 6/20/23. It previously had 2 recalls previously (fractured welds and brake malfunction) both fixed by dealership by previous owner. Current a recall for driver airbag that has no published remedy. 3 passengers in my vehicle, 5 passengers in vehicle hit. During the accident, i needed to come to a stop behind 3 other cars on a 2-way highway. With plenty of time to stop, i pressed my brake (which went to the floor board) and no attempt to stop by the acadia occurred. I repeatedly pressed brake until impact was made. Onstar, apple watch, and apple iphone all activated with collision impact contacting emergency services. Driver airbag only partially deployed causin minor airbag burns on driver face and forehead. Driver bounced off the steering wheel causing seatbelt burn and severe bruising and abrasion to chest from steering wheel impact. Both driver knees were cut and bruised. Passenger has multiple seatbelt burns and abrasions plus stiffness. Passenger in the third row has a seat belt abrasion on stomach and stiffness. Police dept and ems staff pointed out that there were no skid marks on the road to indicate that the brakes had worked and a trail of fluid for several feet behind the position of impact, assumed to be brake fluid.

My wife's brand new gmc terrain broke down with 3600 miles on it on the way home from vacation, we had it towed to Boyd gmc in Virginia. They didn't have a loaner to give us and the hertz rental that they deal with didn't have a vehicle to rent us. And gm expects us to pay out of pocket for a rental because out brand new car broke down? That's totally unacceptable on every level. Most people don't have the 400 dollars a week to spend out of pocket for a rental AND pay the payment on a car that we can't use because it's in the shop? That's not right on any level. Me and my family have been gm customers our whole life. Your newer trucks are so bad and so far behind the other brands that you lost me to ford and now my wife doesn't want anything to do with gm because this has been such a mess. People like me and my family are the reason GM even exist and what do we get in return? Nothing. I'll no longer send friends or any business to general motors and you have 100 percent lost my business and the business of my friends and family. I have had a good experience with your gm reps over the phone and they have been nice and try to help but your ridiculous policy hamstrings them to help the people who put you in business. My cell is [protected] if anyone from gm who has any authority would like to reach out I would love to have a conversation. Have a great day