Fry's Food review: Managers absolute disrespect for customers and managers rude behavior.

I placed an online order for pickup at the store between 7:00 and 8:00 AM on July 3, 2025. I arrived at the store at approximately 7:15 AM and checked in. A polite young man came out with what I believed to be my order, loaded it into my car, and closed the back door. I had no reason to doubt that the order was correct.

While I was nearing home, I received a call from Fry's. I don’t answer calls while driving, but I noticed a voicemail from them. I pulled off the freeway and read the text of the voicemail, which stated, "Mary Hammer, this is Fry's pickup. I believe you were here recently and received someone else's groceries. We still have yours here. If there's any way you could come back in, we would greatly appreciate it. Thank you, and sorry for the inconvenience. Bye."

I want to emphasize that I live 19.4 miles one way (38.8 miles round trip) to Fry's, so this is not a quick turnaround. I called back and spoke to a supervisor named Darrin, whose attitude was completely unacceptable. He insisted that I needed to return to the store to swap out the groceries. I made it clear that I was already 17 miles away when I received his call. Instead of understanding my situation and having someone come to pick up the groceries that were not mine and exchanging them, he told me I needed to turn around and return because I had someone else's groceries.

Darrin's tone suggested that he was demanding this of me, which was completely out of line. I explained that returning would take considerable time and asked what compensation Fry’s would offer, given that I was already facing increased gas costs and the potential to be late for work due to their error. Darrin became loud and rude, acting as if I was obligated to comply with his demands.

Feeling disrespected by his behavior and lack of customer service, I said, "Well, the order I received is probably better than the one I placed, so I guess I will keep it." Darrin replied in an unpleasant manner, stating, "Have you heard of a thing called karma?" It was astonishing to hear such a comment, as he clearly felt no accountability for his rudeness.

He then mentioned offering me a gift card. I asked for the amount, but I don't believe he provided it. At that point, my priority was to express my dissatisfaction with Darrin's unprofessional attitude and highlight that disrespecting customers is entirely unacceptable.

I ultimately returned to the store, exchanged the groceries, and received my order. I had chicken breast in my order and was concerned about whether it had spoiled during this incident, especially since it had been given to another customer before me. There were also other perishable items that I hoped were still good (I haven't opened the containers yet). I trust that appropriate action will be taken regarding Darrin's unacceptable behavior!