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Kroger Customer Service

1
Complaints936
Pending0
Resolved5

The Kroger Company

The Kroger Co., Customer Relations, 1014 Vine Street
Cincinnati
Georgia
United States - 45202-1100

Customer Support Phone Numbers

+1 866 221 4141(Call Center) 85 36
+1 513 762 4000(Corporate Switchboard) 49 32
Mon8:00 AM - 9:00 PM
Tue8:00 AM - 9:00 PM
Wed8:00 AM - 9:00 PM
Thu8:00 AM - 9:00 PM
Fri8:00 AM - 9:00 PM
SatClosed
SunClosed
Atlanta Division
2175 Parklake Dr., Atlanta, GA 30345
+1 770 496 7400

Central Division
5960 Castleway West Drive, Indianapolis, IN 46250
+1 317 579 8100

Cincinnati/Dayton Division
150 Tri-County Parkway, Cincinnati, OH 45246
+1 513 782 3300

City Market, Inc.
555 Sandhill Lane, Grand Junction, CO 81505
+1 970 241 0750

Columbus Division
4111 Executive Parkway, Westerville, OH 43081-3862
+1 614 898 3200

Delta Division
800 Ridge Lake Blvd., Memphis, TN 38120
+1 901 765 4100

Dillon Stores
2700 E. 4th, P.O. Box 1608, Hutchinson, KS 67504-1608
+1 620 665 5511

Food 4 Less
1100 W. Artesia Blvd., Compton, CA 90220
+1 310 884 9000

Fred Meyer Stores, Inc.
3800 S.E. 22nd Ave., Portland, OR 97202
+1 503 232 8844

Fry's Food Stores of Arizona, Inc.
500 S. 99th Ave., Tolleson, AZ 85353
+1 623 936 2100

Jay C
900 A Avenue, Seymour, IN 47274
+1 812 522 1374

King Soopers
65 Tejon St., P.O. Box 5567, Denver, CO 80217
+1 303 778 3100

Louisville Division
1600 Ormsby Station Court, Louisville, KY 40223
+1 502 423 4800

Michigan Division
40399 Grand River Road, Suite 110, Novi, MI 48375
+1 248 536 1500

Mid-Atlantic Division
3631 Peters Creek Rd., Roanoke, VA 24019-4002
+1 540 563 3500

Nashville Division
2620 Elm Hill Pike, Nashville, TN 37214
+1 615 871 2400

Quality Food Centers
10116 NE 8th Street, Bellevue, WA 98004
+1 425 455 3761

Ralphs Grocery Co.
1100 W. Artesia Blvd., Compton, CA 90220
+1 310 884 9000

Smith's Food & Drug Centers, Inc.
1550 South Redwood Rd., Salt Lake City, UT 84104
+1 801 974 1400

Houston Division
19245 David Memorial Drive, Shenandoah, Texas 77385
+1 713 507 4800

Dallas Division
751 Freeport Pkwy, Coppell, Texas 75019
+1 469 645 7900
Plus

Kroger Complaints & Reviews

Kroger / scan and go

Sh
Apr 15, 2019

Kroger scan and go is the most inconvenient thing of all time., first you scan all of your items and uniquely place them in your bags once you do that you go to the register think everything is fine you scan your handheld device at the register only to be told to wait for an associate to...

Kroger Store Tanglewood Mall / employee at registers

Ra
Apr 14, 2019

Tall Female employee that wears way too much perfume and borders on stinky. I am a 70 Yr Old senior and I cannot be around a lot of smells like that. She wares gray jeans a lot and drives a red mustang with white racing stripes. There is a real lot of seniors that shop from the 2 senior...

Kroger / promoting muslims with advertisement

Ma
Apr 13, 2019

I have to hear about Muslims and their hatred for Christians on the news everytime I turn on the TV. I have to see them burning Christians or beheading Americans/Christians, raping children/animals, listen to them yell death to America and watch us cow down to this idealogy. So the last...

Kroger / online pharmacy

Dm
Apr 11, 2019

I have made several calls today to the inline Pharmacy customer service for being locked out account, refill option not working and $10 taken off my card for refills when my prescriptions have no copay. My local Pharmacy helped with my refills but the CSR did not help with refunding my $...

Kroger / pharmac

An
Apr 11, 2019

My daughter receive the Dexcom D-6 on April 9, 2019 and did not receive the sensors. was told by a tech there was no prescription. today called the dr. office was told the prescription was sent on 3-14-19. Pharmacist told me it need two authorization. Why did the Pharmacist or tech not...

Kroger / krogers brand baby carrots

St
Apr 10, 2019

Purchased a bag of Kroger Baby Carrots on sale Friday, April 5, 2019 Opened the bag Tuesday, April 10, 2019 and noticed how vibrant the orange color was. Thought this was a good thing, they tasted fresh with a nice crunch. When I went to brush my teeth noticed when rinsing that the rinse...

Kroger / click list complaint

Tr
Apr 1, 2019

RE: Code #1000 16000222 / 950 160 22 760 On March 06, 2019 I made a click list purchase. When my groceries were broght to the car and the the young lady went over my bill, I brought it to her attention that the bill was much larger than what I had purchased. She told me to take the receipt...

Kroger / public health/proper training for deli workers

Tr
Mar 25, 2019

Today-03/25/2019 Customer#418549951392 I went to the Deli department to purchase some white Kroger American cheese. As I walked up to the Deli counter the employee was putting whatever she was eating behind the meat slicer into her mouth. She was wearing clear plastic gloves and while still...

Kroger / parking lot.

Km
Mar 22, 2019

On Sunday March 17th, at approx. 4:45pm I was collecting groceries in the Click List Parking Bay Number 1 at The Kroger at 24 mile and Dequindre in Shelby Township. After my groceries were loaded by, Hannah, and my trunk closed I watch through the rear view camera your employees walk over...

Kroger / pricing

Gl
Mar 22, 2019

I used to shop at the Signature Kroger in N. Richland Hills, Tx. Kroger used to be very competitive. Not anymore. They eliminated the 10% senior discount given for Kroger brand items. Kroger Bran Flakes was $1.89 a box for years, they are now $2.29 (Wal-Mart has them for $1.89 a box). I...

Kroger / fuel station

Pa
Mar 20, 2019

I stoped to by 10 packs of discounted cigarettes n they would only sell me 5 they said I was taking advantage of the discount I feel that is totally unfair if u have 10 packs u should sell me 10 packs rep said manager set the rule!! No other kroger station has ever told me that ever! I...

Kroger Pharmacy / kroger rx savings club

Ma
Mar 20, 2019

During 2019 I have shifted my daily (9) prescription purchases tro kroger pharmacy, 6002 st. Joe ctr. Road, fort wayne, in 46835 I m 84 years of age and currently enrolled in the aetna medicare rx saver prescription insurance plan. Staff technicians suggested that I call 1-855-912-6346 to...

Kroger / lack of support

Pe
Mar 14, 2019

I'm all stressed out, when I was hired last year after kroger bought farm fresh, I was told at the training center i was told I was being hired as meat cutter i asked if I would be getting 40 hrs they told me yes. Later I found out that they changed it a part-time meat clerk and never told...

Kroger / restrooms

Be
Mar 14, 2019

The restrooms look as though they have never been cleaned. It is not just dirty, but disgusting. Floors, toilets, trash cans. It is unsanitary. There needs to be regular cleaning done at least a few times a day. People are always complaining about the smell and the inability to use most of...

Kroger / unethical behavior from employee

Cr
Mar 13, 2019

This is the second time i've filed this complaint without any resolution On or about February 4, 2019 I visited my local Kroger. The weather was extremely bad that day. After I made my purchases, I stood inside by the carts. Please understand I was not blocking ALL the carts. I wa...

Kroger / pharmacy department

Je
Mar 13, 2019

I don't know where to start but the Kroger pharmacy located at Erie Blvd, Hamilton OH is the pits. My son has been trying to get a prescription filled there and has been given the run around, stating they didn't have the script, then didn't have a preauth but come to find out they needed...

Kroger / seasoned frozen turkey burgers

Ba
Mar 11, 2019

Purchased a package of your seasoned turkey burgers from the frozen department about 2 weeks. I made one for dinner and wow do they taste awful! Not sure if it's freezer burn or what? So terrible couldn't eat anymore. I love my Kroger store but they are really bad. I saved the...

Kroger / customer service dept

Le
Mar 11, 2019

I just shopped at your store in Blue Ash, Ohio in which I encounter a situation that was not very pleasant. I was told by another customer that due to the restuction of the Blue Ash store that she received a $5.00 coupon for the inconvience. She said she received it about a week and a half...

Kroger / accounts payable

Pa
Mar 6, 2019

Invoices 14071, 14133, 12653, 12517 for Against the Grain Gourmet Foods The above-listed invoices have not been paid, and I can't get anywhere on their Lavante system. I tried calling their A/P department, but all attempts to make contact with an actual human just lead back around to the...

Kroger / deli dept

Th
Feb 23, 2019

I went into my local kroger to shop I stood at the deli and was totally ignored after getting the attention of a young man in the back cleaning up he contacted a young lady with a very bad attitude, I went to the service desk and reported her to management an older guy came to assist me...

Kroger Store #439 / the assistant manager from kroger

Ki
Feb 14, 2019

Good Morning; Just want to say that I went on Monday the 11th, 2019 to Kroger Store #439 in Fort Worth Tx 76116. I am a Parent Liaison From Leonard Middle School And I went in to ask for the manager to talk to her about our Teacher's Appreciation Day they told me she was busy and the...

Krogers / network outage

Rb
Feb 10, 2019

On Saturday Feb. 9th between 12-2pm I was shopping at the Krogers in Harrison Ohio. I had not been been there very long and the lights flashed that appeared there was a power outage but they quickly came back on. This happened a second and same outcome with a quick flash and back on. The...

Kroger / pharmacy

Tr
Feb 6, 2019

Hi, I called in (2) Rx on 1/29 and they still were not ready on 2/5. The lady working the pharmacy, drive thru on 2/5 ~5:30p acted like I was the problem for questioning why they weren't ready after so many days and i'm about ready to transfer all Rx away from Kroger or back to the...

Krogers / party wings

Kr
Jan 29, 2019

Spent all that money to buy party wings to feed my family of five and their is only 11 pieces of wings in it how im I suppose to feed my family with that. Everybody get two pieces and fight about the rest the portion size is all wrong on the package. I have to buy two bags when I can get...

Kroger / customer service

Ma
Jan 29, 2019

I appreciate Kroger, I really do. The prices are affordable and near home. But one thing Kroger has to do is remain professional. ...Treat all customers the same. When a customer that happens to be a former employee comes in, DO NOT USE THAT AS AN OPPORTUNITY TO BUMBARD THEM WITH PERSONAL...

Kroger / hostile work environment / bullying

De
Jan 27, 2019

The floor manager will continue to get people to follow me through the store. The floor manager will laugh in my face until I I say "what are laughing at" then he told me "I don't wont you in here anymore". I called the police and then he called the police. He claiming I cant come in the...

Kroger / customer service

Ro
Jan 23, 2019

My family has been shopping at the Richmond Hill, Ga.31324 location since the day it opened and for the most part have always enjoyed shopping here. We purchase all of our groceries, prescriptions and fuel here. Lately we feel that the level of service we have come to expect has gone down...

Kroger Pharmacy / unable to process transaction

Ph
Jan 21, 2019

went to pickup prescription which cost $12.20 had $10.00 in cash and tried to use personal check for $2.20 difference Money was in the account and didn't understand why I was denied access Customer representative said this wasn't the first time it has happened to their customers. Very...

Kroger / not receiving the 25 cent discount at the kroger gas station even though I have the kroger credit card

De
Jan 17, 2019

I have had a Kroger credit card for months. However, it says on the pump that I was supposed to get 25 cents off at the pump for a year, and this is not happening. Why did I get the card? For this discount. No one at the pump knows what to do to help. The employee in the store said they are...

Kroger / pharmacy

Sa
Jan 17, 2019

On Jan 11, 2019, I requested that my insulin prescription be transferred from Kro 527 (Bellevue, TN) to Kro 843 (BelleMeade). I got a text later that day from BelleMeade Kroger, saying they had a new prescription from my provider and if I wanted it to be fill, to call and confirm. I...

Kroger / employee complaint (reported to union but no response)

De
Jan 9, 2019

Over the past six months or so, I have noticed several adverse changes to kroger's management that have been of concern to me. I have been reluctant to bring them up (as well as several of my coworkers) due to fear of retaliation, but I now need to formally express my concerns because...

Kroger / pick up vs delivery service

De
Jan 9, 2019

I started out using your pick up service but changed to delivery not too long ago because my husband had major surgery & I needed all the help I could get & time I could save. At pick ups I used my coupons but upon my first delivery, the instacart shopper apologized & said that they could...

Kroger / the manager at customer service

Jl
Jan 4, 2019

I had went to customer service at Kroger on James Campbell Boulevard Columbia Tennessee 38401 to cash a check which I do every single week sometimes twice a week where the person working the cash register was extremely and very rude and hateful with a very bad attitude told me she would...

Kroger / kroger brand seltzer water

Da
Jan 4, 2019

I went to open a can of your seltzer water - Cranberry Lime Flavor and it exploded out of the top last month. The noise was so loud that I had ringing in my ears for the rest of the day. I thought that a bomb went off and felt lucky that my newborn just happened to be in my husbands arm...

Kroger / pineapple tidbits

Be
Dec 31, 2018

I Beverly Slater still trying to reach out to whom I need to about purchasing a package of pineapple tidbits and a roach leg was in container I was eating from. Here is a couple of people whom I have spoke with on the issue Katherine B. Knox, Shelby Riley, Kristal Howard, Teresa Dickerson...

Kroger / parking

Jo
Dec 30, 2018

I visit your store weekly. Up to four times a week. I have lived in my house nearby for over 20 years and always parked in the same spot. I can not park there now because of the 8 empty (always empty) spaces for your pull up service. Why do I have to walk through the rain and sleet to park...

Kroger / associate bobby in lebanon tn store

Br
Dec 30, 2018

bobby an associate of Kroger with his apron on was in line at the pharmacy to put up his prescription. I asked him was he in line and he said I am trying to. I went to the counter and put up and signed for his product. I am an associate of home depot and if I did that I would have been...

Kroger, 3491 North Bend Rd, Cincinnati, OH / lack of shopping baskets at entry

Dc
Dec 29, 2018

Today, 12/29/18, 1:30 pm, AGAIN despite numerous requests there are no shopping baskets at the far West entrance. For months now and since your recent remodel of this location there has almost NEVER been shopping baskets at this entrance. What aggravated me most today is when your customer...

Kroger / deli chicken

Ly
Dec 26, 2018

Fry's at 981 W Elliot Rd Chandler, AZ 85225 This apply' s to all the Fry's in my area. 1. I stopped buying their fried chicken when they raised the 8pc price to $12.99, but now they have made the 8 pc 6.99 again I thought I would give it a try. I arrived at the store at 12:40 pm and they...

Kroger / silver foil baking cups - kroger brand

Ba
Dec 24, 2018

I purchased 1 package of 24 silver foil Baking Cups on December 22, 2018. Package description lists 24 silver foil cups (item: 11110 80082). Package contains 22 baking cups. No refund or replacement requested. Not sure if this is a continuing problem, or an error in this batch. Please...