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4.5 11113 Reviews

Kroger Complaints Summary

84 Resolved
1399 Unresolved
Our verdict: If considering services from Kroger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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12:00 am EDT

Kroger Disappointing Experience with Junior Food Stores Of West Fl

As a frequent customer of Junior Food Stores Of West Fl, I must express my disappointment with the service provided. The delivery service has been consistently late, with missing items becoming a common occurrence. The customer service has been unhelpful and even rude when addressing these issues. It's disheartening to see such a decline in quality from a brand I have been loyal to for years. I am now considering switching to a different service due to the ongoing frustrations. Junior Food Stores Of West Fl needs to address these operational challenges to retain loyal customers like myself.

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6:51 am EST
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Kroger Bakery dept with Laura J

I worked at the Kroger in Dearborn, MI, *** Michigan Ave in the bakery department with Laura J. She is the ONLY reason I gave the store 5 stars. She is an excellent trainer. Her customer service skills are phenomenal. She is the best cake decorator I have ever seen. She is very patient and thoughtful with new employees. She did not expect you to learn things overnight that she has practiced for years. I took a picture of her skills in progress. Due to staffing shortage she is not doing special orders but she can write on a cake if you get there early enough. I made sure the bakery was cleaned. You could literally eat off those floors

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1:27 pm EDT
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Kroger Horrible Experience

Good afternoon. My name is Amanda McBride and I am reaching out in response to a horrible experience I had at one of your Kroger stores yesterday evening. I am a retail store manager and have been for the past 10 years so I fully understand the importance of customer service and satisfaction, as well as the processes and conditions we put in place to ensure that these customers have a pleasant experience and return business. However, yesterday evening at the Kroger at *** Elam Rd, Balch Springs, TX ***, while attempting to pick up my online order I was (once again) disappointed and frustrated with the lack of care that I received with my order. I have been picking up online orders for well over a year now, ever since the COVID pandemic, and this is not the first time that this store location has not only gotten my order wrong, but has shown blatant disregard for my orders and my frustrations after not receiving those orders in full twice before this time!? And it has occurred consecutively, as well!? So, at this point, I am deeply frustrated; in fact, after speaking with Ignacio Gonzalez over the phone about my order, I was shaking so badly that I had to stop and pull my vehicle over. So, yesterday evening, after picking up what I believed to be my complete grocery order (totaling nearly $300), I quickly proceeded home because, as stated before I am a retail manager (as well as a mother of 3), and I needed to finish my day and prepare for the next. However, upon reaching my place of residence, I quickly realized that my order was quite small considering the amount of money I had spent and the amount of groceries I was expecting. In fact, I was missing every cold item on my list ? my milk, frozen goods, etc. I live about 20 minutes from the store and I really did not want to make the round trip again, so I tried calling the store for at least 20 minutes, trying every extension I could to get someone, anyone, to pick up. Nothing. No one would answer the phone. So, my husband and I got back into the vehicle and made the trip back to the store so that we could get the rest of our order. The whole trip back to the store, my husband and I both continued trying to reach anyone at the store with no success. Finally, when we are about 5 minutes from the store, someone answers. I immediately request to speak with the store manager. I am then placed on hold for a minute or two and then a person/manager by the name of Ignacio Gonzalez comes on the line to speak with me. I immediately tell him my problem and how frustrated I am that this has been a recurring issue with this location, to which he responds that I have received my order and there was no mistake on their end. He continues to argue with me for the next several minutes about my order and how I have received the full order until finally he finds my items and says that yes, my items are still there and are ready for pick up ? which I already knew and had been trying to get him to understand for the past 3-5 minutes. I then inform him that I would like a higher ups name and contact info so that I can complain on the issues and processes that this location is having and not fixing, to which he once again begins to argue with me once more and then states that he is "disappointed" with me as a customer because of how frustrated I am with having to do all this work just to get my order fulfilled. He was "disappointed" with me as a customer?!? Not only was I furious at this point with the lack of respect and care taken with my order, but now I am listening to how I should be better customer? Are you serious!?! As stated before, I have been in retail management for 10 years and his behavior and handling of his customer and customer's problem with his store was completely unprofessional! In fact, upon reaching the store, he would not even come to speak with me, instead he had a part-time employee bring me the rest of my groceries as well as had the employee escorted by a security officer. Really? This whole experience has been a complete circus. Not only did I have trouble with my online order (for at least the 3rd time!) and had to travel 20 minutes back to the store to receive it, as well as travel 20 minutes again back home, I was treated completely unprofessionally by someone who is supposed to take care and show understanding with his employees. I was so shaken and frustrated with this incident that I spent the next 30 minutes on the phone with customer service extensions trying to reach someone, anyone, that could give me some sort information required for reporting this incident to a higher up, a DM, a regional manager, a CEO, someone! But all they could give was the number for the store I had the issue with? And so, here I am, trying to not only ensure that this does not happen to me again, but to any other "valued" customer of this location, as well. Please, this kind of nonsense needs to be addressed and put to rest. The processes in place at this store are obviously not working, as well as the management of this location. Thank you.

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  1. Pros (Advantages)
    1. Wide product selection
    2. Competitive pricing
    3. Robust loyalty program
    4. Convenient online shopping
    5. Numerous store locations
  1. Cons (Disadvantages)
    1. Narrow profit margins due to intense competition
    2. Vulnerable to supply chain disruptions
    3. High reliance on the fluctuating grocery market
    4. Limited international presence compared to competitors
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Kroger Poor customer service

Can a company get so big that it can shed customers at the expense of cost-cutting measures without consequences? Should the customer expect a certain level of service from the company or is the customer resigned to accepting the company's version of it in return for spending money with the company? Is the practice of customer service a lost art? Is the new norm just to have the customer lower his standards and expectations? Kroger supermarket seems to repeatedly send such a message to the customers: Give us your money. Bag your stuff. Next!
I stopped at Kroger this evening and when I went to check out, there was no one checking people out. I approached the young staff working the self-checkout and they told me that I had to use the self-checkout stands because they did not have anyone checking out people.
Personally, since I am not employed by Kroger, I refuse to do the work of a Kroger employee by checking out my own groceries and I told them as much. When I asked for the manager, a young person asked why I wanted one. I told him that unless he was the manager, it was not relevant why I wanted to speak to a manager only that he should direct me to one. He then asked again, and I again refused to answer his question. He then informed me he was the supervisor for the crew that was there. I asked him why he did not have someone checking people out and he said that the person at the checkout counter was on a break and if I wanted someone to check me out, I would have to wait about 10 minutes until she returned. I asked him why he did not simply replace her. His answer: "short-staffed". But then he added another comment that reaffirms my beliefs that Kroger simply does not train its staff. He said that if I had a larger basket of groceries, he would have checked me out. Where in the training program does it discuss that customer service is optional and based on the level of spending?
At this point, another young staff member walked in between us and informed the supervisor that he was going on break. I asked him why he rudely disregarded the fact that I, a customer, was engaged in a conversation with his supervisor. He gave a confused look because I was having issues with his actions. He and the young supervisor clearly did not see anything wrong with this interruption.
I looked around and only saw a handful of young people working or loitering about the self-checkout area. If there was a person there over 20 years of age, don't think I saw one. I left my groceries and walked out.
Employing the youth has always been a practice in most grocery stores. They, along with the fast-food businesses, typically represent the first job held by most teenagers. However, the sound practice is to have experienced adults supervise and not leave the customers to wade in the waters of untrained individuals that do not have much at stake in the business. I don't necessarily blame the youth. That is their purpose- to grow and learn. I blame poor parenting that did not teach proper manners and I blame management for not training them in their business. In any industry, bad employees are the product of bad management.
From the company's perspective, I understand the need to hire young people because they cost less and are willing to work later hours. I can also understand reducing full service by herding the customer toward the self-checkout stands. This also aids payroll because fewer people are hired to provide full service. If the customer does the work of the employee for free, why not seek to expand this model? In fact, Kroger is currently doing just that. They are now making self-checkout counters to include the conveyor belt. Now even if you have a full-size basket stacked with groceries, the customer can do that work. Supposedly there will be a courtesy clerk at the other end to bag the groceries. But we live in the real world; therefore, we know that the customer will end up doing that work also.
So where in this model is customer service? Where does the company take steps to make such changes and still think it can provide customer service? On more than one occasion I have had to track down someone to check me out. When they do have someone at the checkout stand, they have nobody to sack the groceries (that's the real world at my Kroger). Consequently, if the customer does not want to look like a spoiled diva holding up the line while waiting for the clerk to also sack the groceries, they will roll up their sleeves and start doing it. When I ask them about this, they tell me that management will not assign more people to help. When I spoke to the manager about this, I was told that middle management does not listen to that concern to allow for more staff.
Searching online yields plenty of complaints for Kroger on a variety of issues. One website showed almost 500 reviews and 65% were in the "bad" category. The point being is that this is not an isolated issue. Client-facing companies should care more about every encounter with the customer. However, when companies attempt to save money, they will cut corners. It seems that they not only try to hire cheaper labor, but they also fail to train them on proper customer service. They also promote managers and strip them of the power to act in problem resolution situations.
Kroger does not offer unique products that cannot be found elsewhere. Despite their marketing, they do not have the lowest prices. Competition is only a small drive away from every Kroger. Having a choice is the power of the customer. The next day, I went to another non-Kroger store and got excellent service from two employees there. Who deserves my business?
The fact that thousands of customers have taken the time to write negative reviews and complaints should be resounding evidence that they need to address their issues. How many customers have they lost to the competition because they simply did not return? How much money is spent on marketing to attract business just to have a poorly trained employee lose that customer? Kroger's revenue for the twelve months was $144 billion. Billions of dollars are made just by selling to the average person. I realize that if don't shop there any longer, it will not move the needle to those mammoth profits. However, I will take comfort in knowing that I will not contribute towards funding my own aggravations.

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Kroger Shopping At Kroger Is Okay Until You Have A Problem; Then God Help You

We've shopped at Kroger for 40 years and when just going in to buy groceries I guess the experience is okay enough. We've had situations where we drive to another neighborhood because the Kroger in our neighborhood is dirty and staff are not so nice. The first other neighborhood we drove to was better in a lot of ways, but their handicapped carts were never available or not charged up. So, then we went to another neighborhood across the river in another state but still close enough to make it do-able, and that Kroger has been clean, helpful employees, enough handicapped carts that are usually charged up and if they are out of carts because it's busy the employees will get you seated comfortably until a cart is available and then they bring it to you. So, because of that third store we tried, I hate to say too much bad about the stores, because some of them are good.

My problem has mostly been with online shopping. Yes, I need a handicapped cart because I'm handicapped. I can't walk long distances, but I am still able enough that during a lot of this time I've been taking care of older family members who are in worse shape than me - so between me being handicapped enough that I can't walk long distance and being a family elder care caregiver, we were thrilled when Kroger began to offer online shopping - but it has been a nightmare far too many times.

When they first started offering order pickup at the beginning of the pandemic, I can't tell you how many times I drove to pick up my order and they didn't have it or a record of it even though I had a print out showing I had placed the order. It was also often wrong. Fortunately, with time they began to make improvements and that's not so bad any more - but trying to talk to someone in their customer service department was a bunch of blaming it on the customer but I guess they were listening as they blamed because things did slowly improve.

Then, they began to offer online ordering for delivery. So, I began to use that. I ran into a problem where I was getting error code RV9547. When you get this code, it won't let you place your order. You ahve to call customer service. Well, I called customer service and chatted with customer service several times, and each time they gave me a different answer as to why this was happening and since all of those different answers were wrong, it never got fixed. So, my husband and I talked and decided not to use my account online any more. We decided to start using his account. After a few orders, we got that same error code again. This time when I called, I was told that this was a security violation error code. That is the first time I'd gotten that information. And, I believe a lot of people are being misinformed, because there are articles on google about that error code, and the advice they are giving in those articles is the same advice I'd been given when calling about my own account. But, today when I called they finally told me it was a security violation code and they had to unlock my account. Honestly, I had suspected all along that it might be some kind of security issue, because it happened to my account after I made a change to my account information (updated my email address) and happened on my husband's account when I changed from his phone number and email address to mine since I'm the one handling the orders and need to get the information. But, before today no one I spoke with in customer service agreed with that. Today, I was told that was the problem.

The first person I spoke to was rude and wouldn't listen as I tried to explain the history from my account to my husband's and then he told me his computer was locking up and he was going to transfer me to someone who could help me, but he transferred me to a rating of his call survey that hung up on me. That was after an hour on hold to get through to him. So, I called back and the second person I talked to started out nice and did listen and try to help, but she started interrogating me like I was a criminal who was trying to hack someone else's account. After a long interrogation, she told me that she couldn't help me without my husband giving her permission. She asked me to do a three way call and pull him into the conversation. I told her I didn't know how to do that. So, she told me she'd have to give me a case number and have him call and give me permission to use his account to order groceries. I asked her for the case number and told her I would do that, but before I hung up I told her how upset I was that we kept being treated this rude and bad through me trying to fix my own account that they never helped me fix all the way to my husband's account, she then accused me of trying to force her to violate security protocol. I then explained to her again that I was willing to take the case number they were giving me and have my husband call but I wanted them to know how upset I was about how badly we'd been treated ongoing. I had to ask for the case number three times as she kept accusing me of trying to force her to violate security protocols as I tried to tell her that all I was doing was expressing my frustration and anger at how badly we'd bee treated all the way back to when this happened to my account and forced me to use my husband's account when they didn't help me with my account.

One thing she said that emphasizes how much they take a blame the customer attitude when you call in is that 36 hours prior we had an order delivered. We had huge problems with that order because I was getting this error code when I tried to place the order from my computer and my app, but when I told my husband about it that order went through from his phone app. But, the order had gotten so messed up while I was trying to get it to go through from my phone and my app that we didn't get the full order in. Since my husband had successfully gotten that order in on his app, I assumed it would start working. So, 36 hours later I placed an order to get the things we hadn't been able to get with the previous order that kept getting that error code from my equipment. She said to me then that it was my fault because they had a policy of not letting orders go through less than 24 hours apart. She had me so flustered by then that I didn't think about it until after I got off the phone, but the order was delivered around 11 AM on May 30 and I tried to put in the items that went missing as I dealt with this error code problem at 11PM on May 31, the following day. That's 36 hours later. A good example of how they too often try to blame the customer. I'm so sick of this.

I'm talking it over with my husband as to whether or not we'll keep shopping with them or go to Meijer or Walmart or something like that. If we decide we will keep shopping with Kroger (which will be my husband saying he wants to at this point because I'm done), then he will call them with that case number and try to get this resolved. My guess is it will be another nightmare that will have me posting a review again, but we'll see what happens. Maybe he'll have better luck than me.

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4:02 pm EST
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Kroger # cards that have been "hacked"

I have 3 $100 gift cards that I purchased in November of 2023. These 3 cards have ever worked. The people at the phone number on the back of the card are not helping at all. They asked me to fax photo copies of the front and back of the cards along with my government issued valid Id. I have faxed the same info to them 6 times now. Since they are having trouble with receiving a fax, I also mailed a copy of all 3 cards to Card holder services, PO box 551617, Jacksonville Fla, 32255 on 2/13/24. There is no mention of them receiving the mailed documents.

Is there any way these cards can be replaced?

Tom Francescon

[protected]

Claimed loss: $300

Desired outcome: I would like to to have the 3 cards replaced.

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4:21 pm EST
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Kroger Extremely poor customer services

I just come today at 2pm. I need to use the lady restroom but it’s on cleaning so the old gentlemen point me to a single restroom. I went into that suggested restroom but cannot get out because the handle had been taken out. I called the customer services 3 times & waited for 10 min to have someone come. A lady came & so cranky when open the door for me.

Desired outcome: an apologizes, from the old gentlemen that point me to the useless restroom, from the cranky lady that came to open the door, & from the manager for not running the store correctly.

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5:46 am EST
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Kroger Check out

On Saturday Jan 27th I did what I consider major shopping and I go to check out and there are no registers open only self check out. I do not work for Kroger and If I’m going to buy $300 worth of groceries at your store someone should be available to check me out! Completely unacceptable! As the manager is standing at the counter talking to customer service he could of had a register open. I did express my frustration with him and he told me he had a call out. Not my problem! He had a choice… put all my groceries back or open a register. He did open a register. Absolutely ridiculous I had to ask!

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11:56 am EST
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Kroger - Stole my money!

Okay, so, I had returned a couple things that I later ended up returning, I paid for my purchase with cash. Had the receipt. The customer service associate ended up telling me that the only way I was going to get refunded was for it to be credited to a card. I was confused but I went ahead and inserted my card, and later found out that my bank had reversed...

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4:41 pm EST
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Kroger Kroger orange sherbet ice cream

Your orange sherbet ice cream is really great but in the last three weeks or so is not the same. It is usually great and the color is always very orange and gets very hard in the freezer like any ice cream, the ones you buy now is a very light orange and very creamy and does not get very hard in the freezer, and tastes completly different. These come in a pint container and so does the other one. Not sure what is going on but will stop buying it if it does not change. Thank you for the time

Claimed loss: no claims

Desired outcome: change back to the really good orange sherbet

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5:50 pm EST

Kroger The red headed pharmacist

I'm Kroger app told me I could pick up my Pain medication a low dose of oxycodone er I've got there before the rudest red headed yelled I anonymous got nothing for you I said the Kroger app said I could pick it up at 4 I don't care what it said I don't got nothing & probably not gonna get in either He isn't a doctor he's a fill medication I'm gonna get my lawyer to let me know what rights I have to get a law suit going on him if I didn't need that medication my dr wouldn't if e scripted there

Claimed loss: Out of medication for the long holiday ruined my family time with great grand kids

Desired outcome: I will ask my lawyer I'm sure him yelling my Personal Bussiness to the other People in line

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5:58 pm EST

Kroger Kroger apple & cinnamon instant oatmeal

I have been buying and eating the above mentioned oatmeal for the past 5 years or so. It has always been good. Lately, I noticed a funny taste to every cup I eat. It smells ok before I put the water in and cook it. When I start to eat it, it has a smell like formaldehyde, and it tastes funny. The pull dates are 09/26/24 for the last sets I bought. They didn't used to be this way. This has been happening for the last 6 months. Otherwise, I like it and enjoy eating it every morning, but with the smell and taste, I can't. I will be returning the last sets that I bought for a full refund. Thank you.

Desired outcome: I would appreciate a response.

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11:01 am EST

Kroger Employees at Smiths at Draper parkway store

I only shop at this Smiths location when I have no other choice for prescription or certain item. Every time I pull into handicap parking, there are several employees on their break puffing away on their cigarettes and vape pipes right in side front of store. Why can’t this Smiths provide a designated smoking area behind the store for them? It’s very disgusting for those of us that don’t smoke.

Desired outcome: Designated required area behind store to smoke and vape

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5:17 pm EST

Kroger Lack of cashiers

This Kroger is located in Lebanon Indiana. The lack of cashiers at this location is ridiculous and unacceptable.

Normally, there is only one cashier register and many times none.

Self check out is awful. First I detest self check out. I do not work there. Self check out is a bit of a misnomer, because many times an assistance is needed to help the customer. We have many elderly customers in this area that are physically unable to do self check out. Also, if no registers are open and you are buying a lot, there is not enough room on the circler bagging area for all the groceries to sit. Hence, an assistant is needed again.

I havetwo photos showing the lines; however, I am having difficulty downloading them to you. One shows a line 15 deep for the only open register. There other shows a line from the self check out as far back as the second freezer section. I am guessing about 20 deep. I have actually seen people leave full carts sitting because of long lines.

Claimed loss: Just my time

Desired outcome: Staff your store appropriately. You may need to consider higher wages and/ or relaxed qualification requirements.

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1:15 pm EST
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Kroger Horrible prescription service

Was notified that my prescription would be ready for pickup at 12:45. I got there at about 1:05 pm and the gate was locked and the pharmacy was closed. There were people back there. They were very rude & insulting. As I was angered by this, they threatened to not serve me even when they re-opened. I find less & less reason to be loyal to kroger in general. The people are almost never friendly, the isles are always clogged & blocked with their shoppers and stockers, they have stopped carrying many brands that are among my staples, & their prices appear to be priced by opportunism and not availability, beyond the recent inflation spike which has largely diminished. I hear publix is moving to the area. I always loved the experience there, when I was in florida!

Claimed loss: 30 minutes of my life that I will never get back

Desired outcome: pay for my time, like "MY" customers do!

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12:07 pm EST
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Kroger Boost service charge

Boost service charged 10.26 after I cancelled the trial period 10.25.

I did not use service or purchase anything from Kroger.

I attempted to place an order in the amount of $184.00 but after several attempts to checkout, screen freezes etc prevented me from closing order so I cancelled Boost and Kroger account.

According to the customer service rep today, Nov 27 I do not exist on the system , never have existed in Kroger system and accounting has no record of my $59.00 transaction October 26.

The rep suggested I take up the claim for credit with Chase.

I asked to speak to a supervisor, she hung up.

Claimed loss: $59.00

Desired outcome: Refund as promised.Chase Line item statement Boost service CHG10/[protected] GA 59.00

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4:46 pm EST
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Kroger Who do we contact to pick up abandoned King Soopers shopping carts

I live in Lakewood, Colorado 80227. Our property is located along the North Hampden Frontage road between Hamilton Dr. and Ivan St (Three Lakes Subdivision). The apartments to our east (the Modern Apartments) leave King Soopers shopping carts in front of our property. Can you please send someone to pick them up (approx 8 carts). Or give me the number to call, and I will schedule a pickup. Thank you.

Chuck Cole

[protected]

Desired outcome: Removal of abandoned shopping carts

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1:04 pm EST
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Kroger Terrible delivery service

These drivers are terrible. I had ordered twice last night and both got cancelled. No reason or prompt. Then today looked promising and the guy checked out at 11:28. Says they are on the way after 12. Then says he took a detour at 1245. What?! Arrived at 1pm barely. And i’m on the phone waiting for customer service. Terrible english. Terrible help. And then placed on hold. Unreal. I will be going to the bbb about this. Terrible service.

Claimed loss: THIS DELIVERY WASTED MY TIME AND THE FOOD IS WARM

Desired outcome: I NEED A CREDIT FOR ALL 3 ORDERS. 100 dollars. This is insane to me. My time and money are worth even more.

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5:46 pm EST

Kroger Manager

on 11/12/2023 I was in Kroger on Summer Ave in Memphis, TN. I asked to speak to mgr. on duty about opening a register. When mgr. came to the front, I thought he was a customer as he had nothing on to indicate he worked for Kroger, when I asked could he himself open a register his response was "I could but I'm not going to" I then asked him if he was refusing to help and his response was"that's exactly what I'm doing", I then informed him that I was going to contact and his response was, "go ahead I don't care they ain't going to do anything to me" sadly he is probably right but my local grocery store is happy, I over a 1,000 dollars a month at your business including fuel and the pharmacy, I will no longer settle for disrespectful employees when I am trying to help pay their pay check, unless some gesture of remorse ism shown I will Never shop Kroger again

Desired outcome: I would very much like an apology from mgr. in front of store employees to set the standard of what customer service is

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9:35 pm EST
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Kroger Digital Coupons are not inclusive

I would like to see Kroger drop digital coupons as they are exclusive of part of our population. They are not easily accessed by the elderly or those who chose not to use online services. Just keep the paper coupons at the register for scanning. I have had trouble scanning digital coupons in Kroger stores and usually take a picture of the "deal" to take to the front. Of course, I usually am forced to use self-checkout, but because I want the digital price, I have to ask for help. (On a side note, I feel very agitated when the machine keeps telling me what do while I'm doing it and wish we could still turn off the "voice").

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Kroger Customer Reviews Overview

Kroger is a popular grocery store chain that has been serving customers for over 135 years. The company has a strong reputation for providing high-quality products at affordable prices, and this is reflected in the positive reviews that it receives from customers.

One of the most commonly praised aspects of Kroger is the wide variety of products that it offers. Customers appreciate the fact that they can find everything they need in one place, from fresh produce and meat to household essentials and personal care items. Many reviewers also note that Kroger has a great selection of organic and natural products, making it easy for health-conscious shoppers to find what they need.

Another positive aspect of Kroger is the company's commitment to customer service. Many reviewers note that the staff at Kroger stores are friendly, helpful, and knowledgeable, and that they go out of their way to ensure that customers have a positive shopping experience. Additionally, Kroger offers a variety of services to make shopping more convenient, such as online ordering and home delivery.

Finally, customers appreciate the value that they get from shopping at Kroger. Many reviewers note that the prices at Kroger are competitive with other grocery stores, and that the company offers a variety of discounts and promotions to help customers save even more money.

Overall, Kroger is a well-respected grocery store chain that offers a wide variety of products, excellent customer service, and great value for customers. If you're looking for a reliable and affordable place to shop for groceries, Kroger is definitely worth considering.

Kroger In-depth Review

In Summary: Kroger stands out as a comprehensive grocery provider with a rich history and a strong market presence. They offer a wide variety of products, including fresh and organic options, at competitive prices. Their customer service is generally reliable, and the store ambiance is conducive to a pleasant shopping experience. The online shopping platform is user-friendly, with various delivery and pickup options. Kroger is also involved in sustainability efforts and community engagement. While the checkout experience is efficient, there is room for improvement in their health and safety measures. Overall, Kroger is a solid choice for those looking for a one-stop-shop for their grocery needs.

Company Overview: Kroger has a long-standing history and is a well-established player in the grocery industry. With a significant market presence, it serves as a go-to supermarket for millions of customers.

Product Range and Quality: Kroger offers an extensive range of products, from pantry staples to gourmet items. The freshness and quality of their produce often receive positive reviews, and they provide a good selection of organic and specialty items. Their private label products are also a hit for offering quality at a lower price point.

Pricing and Value for Money: Prices at Kroger are competitive, and they frequently offer sales and promotions. Their loyalty program provides additional discounts, making shopping there a good value for money.

Customer Service: Staff at Kroger are generally known for being knowledgeable and friendly. They are responsive to customer inquiries and complaints, with assistance readily available in-store.

Store Ambiance and Layout: Stores are clean and well-organized, with clear signage and easy navigation. Kroger also makes efforts to be accessible to disabled customers.

Online Shopping Experience: The Kroger website is user-friendly, with a broad selection of products available online. Pricing is consistent with in-store prices, and they offer convenient delivery and pickup options. Their mobile app enhances the shopping experience with additional functionality.

Checkout Experience: Checkout lines at Kroger are typically efficient, and they offer self-checkout options. A variety of payment options are available, and security is taken seriously.

Sustainability and Community Involvement: Kroger is involved in environmental initiatives and sustainable practices. They also actively engage with and support the communities they serve and have ethical sourcing policies in place.

Health and Safety Measures: Kroger maintains cleanliness and sanitation practices and complies with health regulations. Their response to COVID-19 includes safety protocols to protect customers and staff.

Return Policy and Customer Satisfaction: Returning items at Kroger is straightforward, and the refund process is efficient. They take customer feedback seriously and follow up on resolutions to ensure satisfaction.

Additional Services: Beyond groceries, Kroger offers a range of services including pharmacy, banking, gas stations, and other in-store services, adding to the convenience of shopping there.

Overall Experience and Recommendations: Kroger is a reliable supermarket with a strong product selection and good customer service. While it generally provides a positive shopping experience, it could improve in health and safety measures. It stands favorably when compared to similar businesses and comes recommended for those seeking a full-service grocery store.

How to file a complaint about Kroger?

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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Kroger in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Kroger.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Kroger on ComplaintsBoard.com.

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