The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Kroger Customer Service


The Kroger Company

The Kroger Co., Customer Relations, 1014 Vine Street
United States - 45202-1100

Customer Support Phone Numbers

+1 866 221 4141(Call Center) 85 36
+1 513 762 4000(Corporate Switchboard) 49 32
Mon8:00 AM - 9:00 PM
Tue8:00 AM - 9:00 PM
Wed8:00 AM - 9:00 PM
Thu8:00 AM - 9:00 PM
Fri8:00 AM - 9:00 PM
Atlanta Division
2175 Parklake Dr., Atlanta, GA 30345
+1 770 496 7400

Central Division
5960 Castleway West Drive, Indianapolis, IN 46250
+1 317 579 8100

Cincinnati/Dayton Division
150 Tri-County Parkway, Cincinnati, OH 45246
+1 513 782 3300

City Market, Inc.
555 Sandhill Lane, Grand Junction, CO 81505
+1 970 241 0750

Columbus Division
4111 Executive Parkway, Westerville, OH 43081-3862
+1 614 898 3200

Delta Division
800 Ridge Lake Blvd., Memphis, TN 38120
+1 901 765 4100

Dillon Stores
2700 E. 4th, P.O. Box 1608, Hutchinson, KS 67504-1608
+1 620 665 5511

Food 4 Less
1100 W. Artesia Blvd., Compton, CA 90220
+1 310 884 9000

Fred Meyer Stores, Inc.
3800 S.E. 22nd Ave., Portland, OR 97202
+1 503 232 8844

Fry's Food Stores of Arizona, Inc.
500 S. 99th Ave., Tolleson, AZ 85353
+1 623 936 2100

Jay C
900 A Avenue, Seymour, IN 47274
+1 812 522 1374

King Soopers
65 Tejon St., P.O. Box 5567, Denver, CO 80217
+1 303 778 3100

Louisville Division
1600 Ormsby Station Court, Louisville, KY 40223
+1 502 423 4800

Michigan Division
40399 Grand River Road, Suite 110, Novi, MI 48375
+1 248 536 1500

Mid-Atlantic Division
3631 Peters Creek Rd., Roanoke, VA 24019-4002
+1 540 563 3500

Nashville Division
2620 Elm Hill Pike, Nashville, TN 37214
+1 615 871 2400

Quality Food Centers
10116 NE 8th Street, Bellevue, WA 98004
+1 425 455 3761

Ralphs Grocery Co.
1100 W. Artesia Blvd., Compton, CA 90220
+1 310 884 9000

Smith's Food & Drug Centers, Inc.
1550 South Redwood Rd., Salt Lake City, UT 84104
+1 801 974 1400

Houston Division
19245 David Memorial Drive, Shenandoah, Texas 77385
+1 713 507 4800

Dallas Division
751 Freeport Pkwy, Coppell, Texas 75019
+1 469 645 7900

Kroger Complaints & Reviews

Kroger / lack of support

Peter Willi Larson on Mar 14, 2019

I'm all stressed out, when I was hired last year after kroger bought farm fresh, I was told at the training center i was told I was being hired as meat cutter i asked if I would be getting 40 hrs they told me yes. Later I found out that they changed it a part-time meat clerk and never told...

Kroger / restrooms

Berberry on Mar 14, 2019

The restrooms look as though they have never been cleaned. It is not just dirty, but disgusting. Floors, toilets, trash cans. It is unsanitary. There needs to be regular cleaning done at least a few times a day. People are always complaining about the smell and the inability to use most of...

Kroger / unethical behavior from employee

creole1960 on Mar 13, 2019

This is the second time i've filed this complaint without any resolution On or about February 4, 2019 I visited my local Kroger. The weather was extremely bad that day. After I made my purchases, I stood inside by the carts. Please understand I was not blocking ALL the carts. I wa...

Kroger / pharmacy department

Jenn Hall on Mar 13, 2019

I don't know where to start but the Kroger pharmacy located at Erie Blvd, Hamilton OH is the pits. My son has been trying to get a prescription filled there and has been given the run around, stating they didn't have the script, then didn't have a preauth but come to find out they needed...

Kroger / seasoned frozen turkey burgers

Barbara Music on Mar 11, 2019

Purchased a package of your seasoned turkey burgers from the frozen department about 2 weeks. I made one for dinner and wow do they taste awful! Not sure if it's freezer burn or what? So terrible couldn't eat anymore. I love my Kroger store but they are really bad. I saved the...

Kroger / customer service dept

Leslie Finkelstein on Mar 11, 2019

I just shopped at your store in Blue Ash, Ohio in which I encounter a situation that was not very pleasant. I was told by another customer that due to the restuction of the Blue Ash store that she received a $5.00 coupon for the inconvience. She said she received it about a week and a half...

Kroger / accounts payable

PattiAtG on Mar 6, 2019

Invoices 14071, 14133, 12653, 12517 for Against the Grain Gourmet Foods The above-listed invoices have not been paid, and I can't get anywhere on their Lavante system. I tried calling their A/P department, but all attempts to make contact with an actual human just lead back around to the...

Kroger / deli dept

The Dan on Feb 23, 2019

I went into my local kroger to shop I stood at the deli and was totally ignored after getting the attention of a young man in the back cleaning up he contacted a young lady with a very bad attitude, I went to the service desk and reported her to management an older guy came to assist me...

Kroger Store #439 / the assistant manager from kroger

kittybaby on Feb 14, 2019

Good Morning; Just want to say that I went on Monday the 11th, 2019 to Kroger Store #439 in Fort Worth Tx 76116. I am a Parent Liaison From Leonard Middle School And I went in to ask for the manager to talk to her about our Teacher's Appreciation Day they told me she was busy and the...

Krogers / network outage

RBaker on Feb 10, 2019

On Saturday Feb. 9th between 12-2pm I was shopping at the Krogers in Harrison Ohio. I had not been been there very long and the lights flashed that appeared there was a power outage but they quickly came back on. This happened a second and same outcome with a quick flash and back on. The...

Kroger / pharmacy

Troberty on Feb 6, 2019

Hi, I called in (2) Rx on 1/29 and they still were not ready on 2/5. The lady working the pharmacy, drive thru on 2/5 ~5:30p acted like I was the problem for questioning why they weren't ready after so many days and i'm about ready to transfer all Rx away from Kroger or back to the...

Krogers / party wings

Krissypoo08 on Jan 29, 2019

Spent all that money to buy party wings to feed my family of five and their is only 11 pieces of wings in it how im I suppose to feed my family with that. Everybody get two pieces and fight about the rest the portion size is all wrong on the package. I have to buy two bags when I can get...

Kroger / customer service

Madame19 on Jan 29, 2019

I appreciate Kroger, I really do. The prices are affordable and near home. But one thing Kroger has to do is remain professional. ...Treat all customers the same. When a customer that happens to be a former employee comes in, DO NOT USE THAT AS AN OPPORTUNITY TO BUMBARD THEM WITH PERSONAL...

Kroger / hostile work environment / bullying

Deloris Miles on Jan 27, 2019

The floor manager will continue to get people to follow me through the store. The floor manager will laugh in my face until I I say "what are laughing at" then he told me "I don't wont you in here anymore". I called the police and then he called the police. He claiming I cant come in the...

Kroger / customer service

Robert Cline on Jan 23, 2019

My family has been shopping at the Richmond Hill, Ga.31324 location since the day it opened and for the most part have always enjoyed shopping here. We purchase all of our groceries, prescriptions and fuel here. Lately we feel that the level of service we have come to expect has gone down...

Kroger Pharmacy / unable to process transaction

phillipmcl on Jan 21, 2019

went to pickup prescription which cost $12.20 had $10.00 in cash and tried to use personal check for $2.20 difference Money was in the account and didn't understand why I was denied access Customer representative said this wasn't the first time it has happened to their customers. Very...

Kroger / not receiving the 25 cent discount at the kroger gas station even though I have the kroger credit card

deborah benedic on Jan 17, 2019

I have had a Kroger credit card for months. However, it says on the pump that I was supposed to get 25 cents off at the pump for a year, and this is not happening. Why did I get the card? For this discount. No one at the pump knows what to do to help. The employee in the store said they are...

Kroger / pharmacy

samula on Jan 17, 2019

On Jan 11, 2019, I requested that my insulin prescription be transferred from Kro 527 (Bellevue, TN) to Kro 843 (BelleMeade). I got a text later that day from BelleMeade Kroger, saying they had a new prescription from my provider and if I wanted it to be fill, to call and confirm. I...

Kroger / employee complaint (reported to union but no response)

Devyani Patel on Jan 9, 2019

Over the past six months or so, I have noticed several adverse changes to kroger's management that have been of concern to me. I have been reluctant to bring them up (as well as several of my coworkers) due to fear of retaliation, but I now need to formally express my concerns because...

Kroger / pick up vs delivery service

Debi O'Dell on Jan 9, 2019

I started out using your pick up service but changed to delivery not too long ago because my husband had major surgery & I needed all the help I could get & time I could save. At pick ups I used my coupons but upon my first delivery, the instacart shopper apologized & said that they could...