Fry's Food’s earns a 1.2-star rating from 2 reviews and 90 complaints, showing that the majority of shoppers are dissatisfied with grocery shopping experience.
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Wendy at Grand & 107th not a friendly employee
Upon speaking with Wendy regarding an order, she was less than customer service friendly. She interrupted my conversation, never offered atonement, never apologized, nor said she would do anything to help out a lifelong customer except for say, she didn't get the information, redirect, couldn't help me, too bad, and left a bad experience that will be shared with others.
Recommendation: If Wendy is the associate, refrain and go to another.
Honest employee
I was at the express checkout yesterday at 4505 e thomas road in phoenix and put in cashback as I was paying for my food. I forgot to take my cash as I was checking out and I noticed this when I got home. I thought sure I had lost it, but decided to call customer service anyway. To my surprise, your employee, named David, saw that I had left it and put it aside in case I called. Customer service told me they had my money and that when I came in to ask for David. I did that today. David was so gracious and I complimented him on being honest. Fry's should be proud to have employees with such honesty and I will never forget that. An all out thanks to David for a job well done.
Recommendation: Fry's employees care for their customers.
Fry's Food Complaints 90
United health otc card
On January 6,2025 went to fry's store 5771 w thunderbird rd glendale az. I am 86yrs old. My groceries totaled 216.02 of which $59.75 was ebt. Balance was 156.27 on otc card. Otc card was denied cashier stated fry's no longer taking otc cards. Why? I had to use a credit card. Is fry's are krogers not taking these cards any more. I like shopping at this fry'...
Read full review of Fry's FoodDiscrimination by management
I visited the store on Mill and Southern in Tempe. I witnessed a man have merchandise purchased for him and he was leaving the store. On the way out, the self-checkout clerk said "Don't come back or I'll call the cops." Not only does that person have zero authority to do this, it's extremely offensive to even me that this person was judged because he wa...
Read full review of Fry's FoodLack of customer service for checking out
My husband went into Frys yesterday to buy 3 packages of grapes for a wine tasting at our home, green, black and red. This store which we don't choose to shop very much anymore and just was another example why we don't! He would have to stand and wait in a long line so having a time frame to get home he went to a Self-Check Out which is pushed anyway. Instead of having people helping with those when a customer needs help, put them back behind a regular check out and offer Customer Service again instead of training us how to do the self- checkout! We are the customer and my husband, and I are seniors and we worked hard many years so why we should have to do your employees Job!
He had no idea since grapes are charged by the lb. so it took him waiting for someone to help him and then the person looked at him like what you don't know how to check yourself out! And when we do go through a regular line, we still seem to have to bag ourselves !
We used to love our Frys, but this is ridiculous and months ago I commented on FB, and someone replied to what store, and we will have someone get back to you Yeah right! Never heard a word!
Walmart Neighborhood market gets our business now and we never have to wait and never have to go to self-check-out and we never have to bag our own groceries!
And then we hear you're trying to merge and take over; we pray this never happens or you will ruin it for all the people. Or else start offering customer service again !
Claimed loss: Our Time!
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Is Fry's Food Legit?
Fry's Food earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Fry's Food. The company provides a physical address, 8 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Fry's Food has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
A long registered date for frysfood.com can be seen as a positive aspect for Fry's Food as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Fry's Food's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Frysfood.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Fry's Food and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Fry's Food has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 90 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Fry's Food. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Membership
Bot saidHello! Thanks for reaching out to us today. Before I can help connect you to an agent, I need to gather some information.at 3/27/2024 9:56:34 AM
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You saidCase # [protected] - can you please give me the status ?at 3/27/2024 9:59:12 AM
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Bot saidSure, please give me a minute.at 3/27/2024 10:00:04 AM
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You saidthank you so muchat 3/27/2024 10:00:12 AM
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Bot saidDid you contact our finance department previously?at 3/27/2024 10:04:29 AM
10:04 AM
You saidI spoken with a supervisor on Wednesday or Thursday last week. She told me I told going to receive an email and phone call about the refund. I never did. I sent a chat yesterday and spoke with another rep and they are the one that gave me the case number and escalated it. I asked if I would receive a call or email and they never responded back.at 3/27/2024 10:05:49 AM
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Bot saidI apologize for the inconvenience. Please give me a moment to speak with my supervisor.at 3/27/2024 10:10:42 AM
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You saidTake your time. Thank youat 3/27/2024 10:12:48 AM
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Bot saidThank you for understanding.at 3/27/2024 10:28:04 AM
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You saidof courseat 3/27/2024 10:28:11 AM
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Bot saidMy supervisor is looking into the issue for you.at 3/27/2024 10:30:51 AM
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You saidThank you. I appreciate your help.at 3/27/2024 10:35:30 AM
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You saidThat's okay!at 3/27/2024 10:35:53 AM
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Bot saidThis all started because you requested for your boost to be cancelled, correct?at 3/27/2024 10:40:08 AM
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You saidNo. For some reason the boost membership changed. When I initially signed up, I got free same day delivery. In fact, I have had free same day delivery since January of this year. On Feb 9th 2024 was the first time I was charged the $9.95 delivery fee and I have been charged every time since. I want to continue the membership but I want to be refunded for the delivery fees from feb 9-current. Should be 11 orders and I can give you those order numbers.at 3/27/2024 10:42:27 AM
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Bot saidI understand, thank you for that.at 3/27/2024 10:44:40 AM
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You saidI told the supervisor on I spoke with to please refund those 11 orders for the delivery charge and moving forward I understand the membership has changed.at 3/27/2024 10:44:41 AM
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You saidokat 3/27/2024 10:50:07 AM
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Bot saidThe last 11 times you were charged were of your last 11 delivery orders, correct?at 3/27/2024 10:53:11 AM
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You said1240818023547236104 - 3.21
[protected] - 3.15
[protected] - 3.9
[protected] - 3.6
[protected] - 3.3
[protected] - 2.29
[protected] - 2.21
[protected] - 2.19
[protected] - 2.16
[protected] - 2.13
[protected] - 2.9at 3/27/2024 10:54:58 AM
You saidHere is the listat 3/27/2024 10:55:01 AM
10:55 AM
Bot saidThank you very much.at 3/27/2024 10:55:21 AM
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You saidyoure welcomeat 3/27/2024 10:56:33 AM
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Bot saidThe template was created.at 3/27/2024 11:01:43 AM
14 minutes ago
You saidthank youat 3/27/2024 11:02:06 AM
13 minutes ago
Bot saidUnfortunately, after submitting the template and contacted my supervisor. I was informed that the fee can't be refunded seeing that delivery fee can't be refunded. But what be done is that you can receive $75 store credit as that is her limit. Is that ok?at 3/27/2024 11:04:03 AM
11 minutes ago
You saidI want a store credit equal to the amount in delivery fees.at 3/27/2024 11:04:44 AM
You said$110at 3/27/2024 11:04:51 AM
11 minutes ago
Bot saidOk, I will inform her.at 3/27/2024 11:05:20 AM
10 minutes ago
You saidthank youat 3/27/2024 11:05:33 AM
10 minutes ago
Bot saidI informed her; however, her limit is $75. Unfortunately, it can't be more than that. This is also way above my limit which is $30.at 3/27/2024 11:06:20 AM
9 minutes ago
You saidThat is unacceptable. $110 is my limit because it is equal to what was paid in delivery fees.at 3/27/2024 11:07:28 AM
8 minutes ago
Bot saidI apologize for the inconvenience. Unfortunately, this is the only way the issue can be resolved. To receive that much is also impossible because you will end up in something we call store credit prison. Your limit is $90 for 90 days. Each ambassador has a limit my limit is $30, and my supervisor's limit is $75. Either of us can't go over our limits.at 3/27/2024 11:09:48 AM
Bot saidShould I have her provide you with the $75 store credit?at 3/27/2024 11:11:01 AM
4 minutes ago
You saidWhatever you have to do to get to $110. I would appreciate it.at 3/27/2024 11:11:03 AM
You saidIf it's $90 now and in 90 days another $20 that will be fine.at 3/27/2024 11:11:16 AM
4 minutes ago
Bot saidI can't provide you with store credit if my supervisor provides you. The only way is to have my supervisor provide you with the $75 or have me provide you with a $30 store credit which is way below your payment.at 3/27/2024 11:13:03 AM
2 minutes ago
You saidGive me the $75 credit but I will not be renewing the membership come august. I am also going to file a form complaint for the membership terms changing.
Desired outcome: $110 store credit / refund.
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75 cent charge for cash back.
Greetings, Fry's Corporate Decision to charge first 50 cents and now 75 cents for CASH BACK is a SLAP IN THE FACE to long time customers.
WALMART and TRADER JOES do NOT charge for cash back.
I am buying a lot less from Fry's until they STOP charging loyal customers for Cash Back. (If I am saying this, other customers are thinking the same thing.
Steve Moss, Tucson.
Desired outcome: NO CHARGE FOR CASH BACK
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Excessive GAS charges on my card.
I got gas at FRYS in Flagstaff where I live today, $50.00 roughly. I go into the store for $60.00 worth of groceries and my card is declined. I have to go to my vehicle to get a different card, I am frustrated because I know that the reason must be that Frys has put a larger amount on my card than $50.00 AGAIN. I mention this to the clerk in the...
Read full review of Fry's FoodCashier and manager Ross Fry’s Indian School and 107th Ave
This is crazy. At Fry’s I gave the cashier a $20 bill, and I was going to give her more than $1.00 in change, and they can’t accept more than $1.00 in change at the register. I said thank you. I’m sure Albertson's will be happy to take my money. They let you walk away because they can’t take change. I was the only person at that register, for some reason...
Read full review of Fry's FoodREF: # 627 78496 - REFUND $16.00
I am still waiting to receive $16.00 for an Instacart Home Delivery Order (Kroger's red grapes) I bought around November 8, 2023. Fry's ignored to send the promised refund of $16.00 within the same day of the purchase. Fry's said it takes 7-10 days for my Bank to post the $16.00 back to my account which is incorrect. I called Fry's customer services many...
Read full review of Fry's FoodGas station cashier manager and cashier
11-22-2023
i went shopping at frys last minute shopping
i was checking out as always and asked cashier if i could get help with carry out water she walked over to i guess to ask someone she said she never heard of this before she was sorry i said nevermine ill ask at gas station maybe there not so busy. Because there was a line waiting . I left store and went directly to gas station and asked could you please help me with water i would like to purchase i can not left them to my car josh the gentlemen inside booth said no i can not help you my manager said i went on to say im disabled he said my manager said i am not suppose to help you cause my manager said people take advantage i said again im disable with a bad back he said no i cant i asked who is your manager he said i cant tell you and i wrote his name down josh a young lady also was in there . I called to store i told them the same story at customer service a young lady said i will leave store and put in your car she came over and did so i was so happy cause i needed the water . I have never felt so much discrimination and for gas station manager to use these word of people taking advantage of worker i think someone need to tell josh the difference of a disable person needing help i looking into lawyer as for now this was so wrong for this store and upper management to tell workers and gas station was not even busy thats the crazy part nadine sanchez
Desired outcome: PLEASE RESPONSE
The meat clerk kris at Fry's on John Wayne parkway in Maricopa City...
Monday, November 30. 2023. I was shopping and when I was done went to my car to put away my things. In the car next to me was Kris and Nathan smoke weed in their car with the windows down. I told them the smell is not good for my six-year-old, who was shopping with me. Ask them to roll the windows up and then Kris said go head and complain everyone knows I...
Read full review of Fry's FoodTreatment by management staff and discrimination
I visited location #84 on 11/12/2023 around 10:30am. I stopped by the Deli area to purchase chicken with my younger son. I waited as others ignored my although I was there first. I watched as others got served before me although I was there first. The lady eventually came, (Deli Manager), I asked for 4 fried legs and 4 grilled or baked wings. She put them...
Read full review of Fry's FoodThey double charged me for the same order and I have proof of the transaction from my account
Back in July they charged my account twice for the same order I contacted them right away and even offered to send them a copy of my transaction showing the charged twice I've been passed around thru different departments and now have yet to hear from anyone since they charged me 498 twice I feel that they should of been more then happy to help fix this and refund the double charge but they have acted like they don't need to do anything because thr a big company who don't care about thr customers
Claimed loss: 491.00
Desired outcome: My 491 back and maybe more since I've waited so long and no one has bothered to make it right
Customer Service Desk
Stores 101 & 124 never open their customer service desks on time
They say because they are short on personnel
Fry's should do like QT gas stations do they have a crew of people " ERP " emergency relief personnel that are trained in all aspects of the stores meaning they can work any store at any time
Fry's should consult with QT to see how their program works and then maybe Fry's can adopt a similar program
Thanks
Claimed loss: None
Deli department
My daughter went to the deli department on Thursday, 10/26 to place an order for 6, 8-piece fried chicken pieces. She spoke to Thomas. He was told we would pick up the chicken Saturday, 10/28 at 5:00 pm. It was for a Halloween party we were attending. Come Saturday, a little after 5:00 pm we go to Fry's to pick up our order. NO order. They claimed it was an...
Read full review of Fry's FoodLady who helps at the Self Check out line.
I was in there at 10:30 this morning buying a few things for my family..
I went to use the self-checkout.
I put everything through and noticed that the Cheerios came out at $4.99 and not $3.99.
I told her that it came out wrong, and with a bad attitude she replied, "You have to purchase 5 to get that price."
After finishing, I walked back to check it out.
She was correct about the pricing, but the add stating this was all the way at the bottom of the boxes. "RIGHT ABOVE THE FLOOR!."
I had to squat down in order to see it.
She needs to learn how to treat customers without being rude.
Desired outcome: I would like a gift card for at least $20.00.I don't care for an apology from her because of her bad attitude.
Employee Joe at Cave Creek and Tatum
I have been a loyal shopper at the Fry’s store at Tatum and Cave Creek since 2017. Prior to that I shopped at Fry’s at Tatum and Bell in Phoenix since 1996. I typically spend over $200 per week. That totals over 10,000 per year and over a quarter of a million dollars since 1996. On October 7th I ate one donut and did not disclose it until rudely confronted by sacker Joe, who is in his early 50s, skinny and very rude. He told checker to charge me $1.00 for a donut after someone snitched on me. Apparently there are no perks for being a loyal long time customer. To be embarrassed over a $1.00 donut is not only insulting but shows me what you think of my business. I will be telling friends and family about this episode and encouraging them to boycott Fry’s. I will be shopping and the neighborhood Safeway from now on as apparently a $1.00 donut is more important to this Fry’s than over $200 per week that I spend. Joe has no sense of customer service and is a detriment to your brand.
Desired outcome: Written apology from Joe or his termination.
Customer service at Fry's pharmacy store # 689.
1) In the last 18 months approx. Fry's automatic phone service calls my phone at all hours. I answer, and the phone just hangs up. I am then forced to call the pharmacy to see if there is a problem. Does Fry's not have the courtesy to leave a message to advise me of the reason for the call. I believe they feel that I will just divine the reason for the...
Read full review of Fry's Foodcan not acsess my acccount i get acses denied
i have been a fries customer for over 20 years. 2 months ago i coughnot get in to order anything. i had a stroke witch left me pariilized and i depend on home delivery. but then i went back my acess menu and hit the fries icon which said acsees denied i hit anyway and it let me in. i odered my food and evverything was good. igot my order the next day. later that i to oder more things and much to my serprise i the acess denied again. and if you can see i misspell a lot. that is because my right side nolonger is useablel. now is there anyway i use my account ? i cannot use instart. whent to sign in it told mee my acount was bloked. i called them and girl sent me instutions how to unblock my sign in.they wanted mor infor then go thruogh than i go into than i had to go though to get my top secret clerence in the air force. what happens now>? please help.clifford e marshall/[protected]@aol.com
Poor management of the store
I have been shopping at this Frys for 12 years and the store has gotten worse. 1. Shelves are never stocked and out of so many things. I drink unsweetened Almond Milk and its the only one never in stock! Yet I go down the street to Albertsons and there it is... a whole bunch of it. 2. Produce always out of stock and always seems to be what I want...
Read full review of Fry's Foodmanager
40th street and thunderbird black manager went to complian about some sirloin steaks had rope like you would have on a roast and she said there was wrong sirloin they are always tied so i went to other stores and the butcher said they do not tie rope around serlion steak i had a baggie full of fat and rope and she there was nothing wrong with it and she was not going to do anything about and this has an attude she should not be in custmer service very nasty gives me dirty looks when i walk into the store .30.00 dollars worth of steak not very happy about it if your not going about it let me know i will find a new place to by steaks i have been a loyal custmer for since 1997
Desired outcome: replace steak that she would not and treat custmers like custmers i have @ shey and tatum i am a senior the store on 40th street is about one tenth of a mile and 4 miles to shey i would like to go back to my store tony6023218681
About Fry's Food
Overview of Fry's Food complaint handling
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Fry's Food address1014 Vine Street, Cincinnati, Arizona, 45202, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Fry's Food contacts
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