Food Lion
reviews and complaints

This employee had made a comment which she should of never new about, and threw it in my face. This bi-polar employee needs some attitude ajustment! She is very rude! Name Brittney Cantillo. I have the comments she made to me, and would something done!

I was told by Joel Smith that nothing would be said about myself, and if anything did, there would be some sort of retaliation.

She had no right in the words she said, and I will not have her running her mouth. Apparently the information she has is wrong.

I placed an online order to be delivered to my step sons at their moms house so they’d have groceries and necessities. I was informed that they got everything double 2 days later. Checked into it and the order was shopped twice once delivered at 9:38 am on6-8-23 and again at 10:27am same day. When I called she said the order was put in again at 9:38. The same time it got delivered. I was charged twice 221.85 and 190.80 price difference because two different people shopped 2 different times so the substitutes were different. I didn’t ask for two orders be delivered and I was told I’d be getting my money back for one order. The lady said it must have been a glitch in the system and wanted to give me that much food Lion credit which doesn’t pay my rent or power. But still yet I’ve not gotten any credit nor have I’ve recorded my money back. I’m very angry and disappointed. If I wanted double of everything delivered I would had made quality adjustments not paid 31.38 on fees and tips to do that then less than an hour later pay 30.10 to have everything delivered again. And she told me when I called that I’d get my money back. But still nothing. Contacted my bank and they can’t get it back for me. I spend allot of money with food Lion every month but I will start going else where if that’s what I need to do

Many years ago I used food lion pharmacy I switched to another one and stayed there for years. When I got new insurance my pharmacy informs me they don't take my new insurance so I called food lion and told them I'd like to come back if they took my insurance. They said they did so they took my information and had all scripts transferred over to them. I began getting my meds and the co pays were getting ridiculous. I couldn't understand why I was paying so much. I asked them so many times and brushed off and told to call my insurance company. I got a new medicine that I was told I had to pay $1500 for and that was it for me.i called my insurance and.long story short the entire time I've been back at food lion all the co pays I was charged come to find.ouh they were charging some random insurance company..why I have no clue. I'd never heard of these people in my life. I've been given a expense sheet from the pharmacy and I want every dime back I paid.foid lion for this bogas insurance. I have zero copays on all.of meds. They took no responsibility for this not even a apology. I'll take this to the better business

On June 16th, I tried to use food lion delivery to go. My $8 in rewards were applied, when I checked out my debit card was declined. When I went to try again, my $8 in rewards were gone from my account. I absolutely did not use them. The rewards should have been automatically put back in my account once the card didn't go through. I just looked and the $8 is still not there. I will be shopping with kroger instead. I'm really annoyed and disappointed that my rewards were taken from me and want them back on my account. When can you fix this issue? Thank you

On Tuesday morning evening at 6:50 I went into the food Lion here on Hardscrabble Road it was very busy but the lines were moving well I went to the customer service center there was no one there they were changing shifts about 3 minutes later four people accident out of the back office I had a conversation and then they moved forward I asked was anyone coming to the service desk and she the manager white female black 50 years old she had on a red top and black jeans said someone will be in in a minute she then went to the speaker and called for three people to come up front as she and the other three people exited the food Lion parking lot a few minutes later she came back in and then she sent another young lady in I spoke to the young lady who said with an attitude may I help you I gave her my instructions on what I needed and I said I just want to mention to you all that I had to wait a long time and she said oh well under her breath and I said pardon me and she said here's your change and dismissed me at that point I said to her I need to see your manager because this is not acceptable behavior at that point the manager for the evening shift came up and I said ma'am I have a concern this young lady was not respectful and she said okay I said now it might not matter to you all about customer service but it is important too many people so this is just something that I want to mention she proceeded to tell me that she was doing her job that she had been in the parking lot and that it did matter to her whatever happens in the store at that point she turned around and she walked away and she came outside and spoke to a girl whom she knew saying hey boo I told her that her behavior was not acceptable and that I was very concerned and she said she didn't care so at this point I'm leaving this complaint because the day manager is totally different haven't worked in food service I do know the importance and value of customers but as a senior myself it was very disrespectful I work with teenagers as a high school recruiter they were acceptable however I don't know if there was something going on in your store last night but everyone seem to be ready to leave at 7:00 p.m.

We shop at Food lion on Old Monroe Rd Indian Trail NC 28079. Store # 0532.

The ambient temperature in this store makes shopping almost impossible. I will be forced to shop elsewhere if the environmental temperature isn't lowered. I prefer to shop at Food Lion because it's so community oriented. Please lower the temperature so shopping is comfortable.

Thank you so much.

Susan

My wife and I went in your store in Cleveland Tenn. on 6/4/23, at 530 pm, We needed nothing, just going by so we stopped, picked up about $50.00 of stuff went to pay, casher wanted ID, so I gave her a TENN> DMV. I D card, witch is my old drivers license, when you get a new one they punch a hole in your old one and say use it for your ID, it works all over US and Tenn. She must have been new to the store, and very rude, so we did not buy anything, we have done a lot of shopping there, But that is the last, I see Food lion rating is 0.5 out of 5 stars, on service, so I expect nothing and I won't be back!

Hello, my name is gerri my food lion card number [protected], I went into the store to purchase some items and notice a heavy set male male as the cashier, I notice I picked up two turkey bacon, and apologize for that, he said nothing his face was stoic, okay, not very pleasant, as I finish, I heard him say to the next customer, hi how you doing, I turned around, and by golly he we go again, she was caucasian female, no surprise this happens a lot down here in nc, I am from n.Y. C, I even brought it to his attention, and this is what I said, "you did not say that to me", I have been shopping at food lion for years, spend over thousands dollar at food lion, no matter what location, I am a travel registered nurse, one would say hero, especially during covid, I will never shop at another food lion ever, food lion employees need to be re-train in customer service, no, matter what color stands in front of their eyes, I am so over these behaviors bye food lion. My email [protected]@gmail.com

When shopping at Food Lion store number 1351 the noise level is so high that you have to yell at people to be heard. They buff the floors in the mornings instead of when customers are not present. After the store closes at night would be more appropriate. This store is usually poorly stocked and frequently run out of merchandise. The shelves are frequently empty in the meat and dairy departments. This store needs guidance with these matters.

Thank you for your time.

Karen Fox

[protected]@aol.com

I ordered groceries from Food Lion on Hwy 97 in Rocky Mount on May 24 2023 to be delivered the same day. I was supposed to get my groceries by 10 pm. I received an e-mail saying my order had been cancelled. I am not the one who cancelled the order. My order was cancelled at 9:14pm May 24. So I called and was told they dont deliver groceries which I know they do because I have ordered groceries before. I have reordered them and suppose to get them between 8 am and 10 am. Thank You! Susan B Hunter My e-mail address is [protected]@gmail.com.