Food Lion

I placed a pick up order on sunday the 24th... I had an emergency and was unable to pick up order. I called store (934 main st lancaster sc 29720) and was told if I didn't pick it up then items would be put back and refund would be issued. 4 days later and nothing. Called back and was told I needed to reach out to instacart.. I didn't order through instacart I ordered on foodlion to go app like I always do