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1.7 42 Reviews

Price Chopper Complaints Summary

7 Resolved
35 Unresolved
Our verdict: With Price Chopper's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Price Chopper reviews & complaints 42

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B
2:06 pm EDT
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Price Chopper Price chopper drawstring tall kitchen bags

Every bag I "try" to open does not split correctly at the top. It tears open in such a way that the "drawstring" is worthless!

Very poor quality and extremely frustrating.

Trying to stay on budget is difficult enough which is why I have to buy this brand and usually the brand is ok but this is such low quality. Barcode should be checked for QA to see if it was a bad batch! That is IF they even care!

Desired outcome: Apology from Price Chopper and refund!

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2:26 am EDT
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Price Chopper Floor cleaning/waxing company

Visited Price Chopper in Alex.Bay, NY on April 22,2023 at approx 10:45 pm (on my way home from work) This store is only open until midnite ever since covid happened. USED TO BE a 24hr store. 🙄 .. but that is another complaint for another time.

So we get to the store. Entry door is locked and we were directed to enter through a side door leading into the stores' "broom/mop/cleaning supplies room into the store. Asked cashier for a cart that are stored in the normal entryway section. She refused. No carts on the floors at this time. This was 1hours/15 min before store officially closes for the night. They have most aisles closed off so unless someone is in sight to possibly slip around the restricted area tape , you get told your not allowed to shop in that aisle? My complaint mainly is why can't this floor cleaning business start their work after the store has closed? Not so much as a note taped to the normal entry doors saying shopping was restricted. This has happened atleast 3-5 times since Price Chopper came to my small town. Very frustrating, being a paying customer, to get to this store to pick up some things much needed only to be told by one of the very few employees employed here that a couple of these items were in a 'closed off area' and I couldn't buy it because the floor couldn't be walked on? Shut the store down if this kind of shopping experience is to be expected on floor cleaning nites. Doesn't it make more sense to hire a cleaning company that works after hours instead of sacrificing open store hours for this chore? I've never seen or heard of such an inconvenient shopping experience as those I've witnessed at this location. Ridiculous!

Desired outcome: Save floor cleaning duties and any other customer restrictive task AFTER THE STORE CLOSES FOR THE EVENING.

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8:37 am EST

Price Chopper Employee

Tamara is watching self checkout, but being rude to customers. At first, I just thought she was having a bad day, but then she continued to yell over me about how I was handling my groceries? And disconnected the printer of the cashier who was trying to check me out. I was even more surprised when she had her manager come out. I thought I was supposed to be the one to report her actions, but ok. He did make her stop and she had to plug everything back in so I could be checked out. What was even more odd is that afterward the manager looked at me and said “I don't know what happened but we don’t see color here”. I looked around and slowly realized I was the only white person in the store. It was very sad to realize that this was an attempt of bringing racism into price chopper. It was like something out of the twilight zone. I understand there are a lot of unhappy people out there, but if we can work together and put ourselves in each other's shoes, we can make the world a better place, not a worse place. Lift each other up because life is hard enough without hate. I think everyone deserves a chance to learn to from their mistakes, but please at least check into issues and maybe don’t leave this employee in the checkout position if she’s struggling to overcome her demons. Thank you for listening.

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Is Price Chopper legit?

Our verdict: Complaints Board's thorough examination reveals Price Chopper as a legitimate entity with notable strengths. Despite a 16% resolution rate on customer complaints, which invites a closer look, Price Chopper stands out for its commitment to quality and security. Clients considering Price Chopper should delve into its customer service record to gauge compatibility with their expectations.

Price Chopper earns 91% level of Trustworthiness

Perfect Trust Endorsement: Price Chopper achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Pricechopper.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Pricechopper.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Pricechopper.com you are considering visiting, which is associated with Price Chopper, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Price Chopper website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Price Chopper has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 42 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Price Chopper. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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12:10 pm EST

Price Chopper Sale prices and not tagging the shelves

we always try to shop the sales but when you go on the first day of sale and nothing what so ever is marked and when you get to the registers and you end up getting the product and the cashier gives you a hard time and wants you to purchase them full price because she doesn't want to call the manager over is not at all nice or doesn't know how to delete it out of system ( not trained correctly) ...manager was not helpful wither when I complain what was going on instead of saying I will make sure the problem gets fixed he walks away...so you need to get the Putnam CT store to mark their shelves before the start of the sale and not give the customers a hard time when it's their fault to begin with...this happens every week we are about done shopping there ...i know i am not the only one with issues w that store

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9:09 am EST

Price Chopper Cashier service

While checking out at the Alexandria Bay Price Chopper this morning, the Cashier Johanna R was so rude we almost walked out without our groceries. She was slamming the groceries on the belt, mumbling under her breath. We had beer in the cart, she grabbed it and set it on the floor behind her and informed us we weren't buying that, instead of explaining to us, it wasn't 8 am. We will shop elsewhere from now on where we are treated with respects, a customer. Sadly, we have shopped in this store since the day it opened.

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8:36 pm EST

Price Chopper seafood department

on Thursday Dec 8, my husband and i stopped into the price chopper in johnstown. we wanted to get two fried seafood dinners. we waited at the counter for 15 minutes and no one was around. Finally a salesperson came out of the back room and said someone would be right out. sure enough within 5 minutes he came out and told us he had just punched out for dinner and would be back in 30 minutes! off he went and so did we! The worse customer service!

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8:43 am EST

Price Chopper Ordered a Fresh Turkey from the Deli Department.

Ordered a fresh turkey from the deli department. Pick is scheduled for Monday 11/21, would like to pick up the turkey on Sunday 11/20. Have been unable to reach anyone in the Deli Department. Am concerned, When I call am placed on a hold and no one picks up the phone. There is not a live person that returns to take the call. I have reached out on the .com service and the Price Chopper/com/ is not listed on that service. Need to have someone to send me a text message at [protected]@gmail.com. Thank you.

Desired outcome: Send me a text message at [protected]@gmail.com, need to know if I can pick up the turkey on 1120. Thank you.

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1:22 pm EST
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Price Chopper Twisted my ankle on soap that was on the floor

My name is Ana Artavia Speight and I was shopping at Price Chopper Putman # 189 around 11:45am today November 8, 2022 - As I was working by the milk & cream freezer, I twisted my ankle due to soap liquid on the floor, Ashley (worker) was in the same isle, and I called out to her, we both notice the soap was all over the isle, she called on someone in the front to come and clean the isle, but now my ankle is hurting and a bit swallowing, I don't have insurance to seek medical attention.

I look forward from hearing from someone in your department, my contact information: Cell#[protected], email: [protected]@gmail.com

Desired outcome: None

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9:47 am EDT
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Price Chopper Pharmacy

I just want Price Chopper Pharmacy in Cobleskill, NY to understand that there are disabled people in this world in which the automated phone line does not work. I understand that a lot of locations are "understaffed" after covid but I'm positive that every business needs to answer the phone when it rings. That is part of a job. My boyfriend is blind. He has many scripts that he needs to call in and refill and it really has become a problem when they don't answer the phone and he can't get his prescriptions filled in time. This has been an ongoing problem for years. The phone literally rang for 6 minutes today before being answered. Maybe have a selection for visually empaired customers as an option when you first call? Please fix this problem Cobleskill Price Chopper.

Desired outcome: Make the world an easier place for disabled people

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10:02 am EDT
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Price Chopper Upside app

Price Chopper in my area accepted the Upside app.which saved me money back on my bill.I also signed up a few more people to use the app to shop at Price Chopper but now upside told me that Price Chopper stopped accepting the app.I live in the Sidney N.Y. area.Now the people I got to join the app are shopping elsewhere to save money along with me .thank you Doug

Desired outcome: hope you will accept joining the Upside app.

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12:01 am EDT
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Price Chopper Supervisor harassment

I have been dealing with harassment from two supervisors, one of them is the front end supervisor named B., the other one works with her. The harassment started when I purchased cold chicken prepared by the deli using my ebt card. I ate the chicken back at the deli area and was advised by the worker to pay for it up front. At the cash register the chicken was ringing up as a hot product which is not covered under ebt. I believed that all of the products were labeled like this but it was just this one that was mislabeled. B. made myself and three other customers in line wait 5 minutes while she walked back to the deli and looked at every product to check the label. When she returned to the register she essentially accused me of stealing in front of everyone. I am autistic and have a learning disability, I do not handle these situations well. When I left the store I called and spoke to the store manager and told him what happened and he said he would talk to her. The next time in the store B. harassed me as I was checking out so I asked another supervisor what her name is. This incident happened several months ago but now the other supervisor is harassing me. I walked in the Endicott store on June 11th at approximately 9am. I went to the service desk to return bread that was bad. The worker took my receipt and then proceeded to ring me out. The supervisor who works under B. walked over right in front of me with a drink and a snack to go on her break. I waited there while they had a conversation and afterwards the supervisor stood continuing the conversation and staring at me. I have been falsely accused of stealing by B. and I've been harassed by her and the supervisor working under her.

Desired outcome: I have no choice but to shop at this store and I would like the harassment to stop. I've already tried speaking to the store manager and if it continues I will look for someone to advocate for me.

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8:40 pm EST

Price Chopper Assistant manager verbal abuse

Whenever I work with my assistant manager Ressa Lyons I deal with nothing but verbal abuse she tells me I'm terrible to work with, threatens to have me transferred to a different department which would give me very little hours, threatens to have me fired, threatens to write me up for something I didn't do, today I was only at work for 15 minutes & she started threatening me & lied to a store manager & told me to clock out & made me lose hours today now because of her I might be losing my job I have 2 kids I need to provide for I don't know how much more of the stress I can deal with cause of her verbal abuse.

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11:14 pm EST

Price Chopper Customer service

I was in line trying to purchase tobacco products and alcohol from the customer service area of price shopper along side my finance . I was already in line waiting behind another lady at customer service area when staci approached and said they she will help us over here we then walked up we said what we needed she asked for and I’d my finance then gave her the id she looked at it & stated “why does your id say Missouri over the picture I cannot take this “ we the stated “we didn’t know why the made it like that and why does it matter if it’s real and he is over 21 “ she then said sorry I’m not selling it to u “ I then gave her my I’d and said okay I will purchase it I’m 22” she then refused my I’d and called for a manger ! This is my second encounter with her refusing to sell to us for no reason both ids are up to date and we are both legal age this is seeming to be a racial issue ! When the manger was called he didn’t treat us as such great customers he said he was going against her wishses no matter the circumstances I tried to explain to him what happen he didn’t care ! Why call the manger if he wasn’t going to even try to resolve our issue all he did was agree with her when there was no reason at all we shouldn’t have been service ! I live in raytown area this is a store we come to and shop as a family and we are being profiled

Desired outcome: I would like not only a apology but I would like for her to. Or be allowed to service me and fiancé ever I was truly disrespect for being African American

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11:57 am EST
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Price Chopper Seafood department

I am a weekly shopper at Price Chopper in Clay, NY. I usually scan the ads before taking a trip to the store. Noticed in the Sunday Weekly ad that they advertised Cold Water Lobster for $6.99. When I arrived at the store the package was $13.99. The sale rep stated that it is a package of two (2) which the ad did not specify. This is false advertising as the ad did not say that you had to buy two.
Obviously I did not buy them which I was disappointed. I cannot believe that the shelves are empty in your store. Wegmans and Tops do not seem to have that problem.

I will have to considerably think about another store. By the way, Price Chopper is out of the way for me but I have always gone to your store because I know where everything is.

Desired outcome: State your ads as they appear in the store

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2:34 am EDT

Price Chopper Employee mistreatment.

Manager Cathy uses passive aggressive behavior on people who do not live up to her expectations. She tried to guilt trip me into not leaving my shift early multiple times when I was in a lot of pain and on the verge of injuring myself. No signs of empathy just guilt trips with talk about how she was in pain also. There is no way for her to know if we are in the exact same amount of pain, but she compared her pain to mine as if it was equal to hers at the time and used that as her reasoning for guilt tripping me into suffering through more pain.

She would directly accuse me of faking the pain or put words in my mouth of the same sort to accuse me in a passive aggressive manner. On top of all my physical suffering, I had to endure this mental suffering at the exact same time, all because she did not believe that I was really suffering.

She will not engage in reasonable back and forth conversations about her expectations and/or treatment of employees. She only wants people to listen to her talk and agree with everything she says.

She is not sincere in her dealings with people. She goads people she doesn't like with passive aggressive behavior. She gives unreasonable expectations and then shames you for not living up to them. She gives fake compliments where the sentence begins to sound friendly, but then there is a judgement at the end that shows how she was not really complimenting you. She was just lifting you up to bring you down right after to try to make her rude comments hurt you more.

I am very angry about the amount of unnecessary suffering that I had to endure because of her abusing her position of power against me. I plan to file as many complaints as I can until she is fired or removed from her position of power.

Desired outcome: I want you to fire her or remove her from her position of power. I also recommend doing an anonymous survey of all employees who work under her to ask them what they think about her.

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7:42 am EST
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Price Chopper An employee

Everytime me.and my gf goes into price chopper or Everytime I go alone to price chopper, an employee at the Glenwood ave store in Binghamton keeps whispering things about me to other employees. Me being a sex offender, me and this employee, Cymphony Dwyer, used to date years ago, and now I feel as if she's placing me and my family in harms way. Everytime we go into this store, she would be around the self checkout counter saying something to other employees and pointing towards me. When I questioned her about it she said that she was saying that we used to date and that my gf gets mad Everytime she tries to talk with me. I have tried to address the issue but its really getting on my nerves. This employee is highly unprofessional. Can you plz address this situation at hands ty.

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9:34 pm EST

Price Chopper 1 Glade large 3 wick pine scented candle The wicks are not long enough and when wax melts the wicks are going out, being drowned by the wax

I just purchased a large 3 wick pine/winter green scented candle for 6.99 the wicks are not long enough and the wax is drowning then to go out? For that amount of money what the hell?

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9:22 am EDT

Price Chopper Employees wearing political ads on masks or clothing

Why are you allowing your employees to create division while working in your stores? I witnessed an employee wearing a mask saying, "Black Lives Matter". This should not be permitted in a work place were it should be a neutral place to shop. Allowing an employee to wear this will only create issues in your stores. Customers are there to spend their own money and should not have to face political discord. Do you really want to see arguments break out in the middle of your stores? Two thousand years ago, Jesus ended the debate on which lives matter. He died for all.

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12:53 pm EDT

Price Chopper Shop at Home

If I could give a 0/5 I would. I placed an order from Price Chopper on 3/13/20 at 7:40pm for pick up scheduled for pick up 3/14/20 between 7pm-8pm. I did not receive a call, I looked on my account and the order said canceled. I called Price Chopper Slingerlands and was given Instacart's customer service number. The person that answered the phone did not want to help. I called Instacart and the hold time was very long and I was placed on hold for a very long time and was told the order was canceled because they didn't have staff to fill the order and an email was sent. They said they could not un-cancel the order and I would need to place the order online again. Since there is a pandemic going on in the US the proper thing was for a phone call to be placed to me instead of an impersonal email. I checked my email while I was on the phone with Instacart and I had received an email on 3/14/20 at 3:37pm and had not seen it. How this was handled and passed off by Price Chopper to Instacart with no accountability or concern is unacceptable and the worst customer service. You need to reconsider your partnership with Instacart and consider in house staff to fill your shop at home orders if you care to maintain your reputation. I have placed my order with a competitor with no issues. They use in-house shoppers and have not passed their shop at home program onto Instacart like you and their customer service remains excellent. I always held Price Chopper in high regard and this is no longer the case.

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1:32 am EDT
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Price Chopper co-worker bullying and treat them fair

If shift supervisor and another teammate is talking about cashier they should not do it where the person can hear it. They should have talked to her face to face. No one should feel like they are not good enough when they are. Especially a minor.
The cashier was doing them a favor my staying two extra hours. Cashier felt like it was a set up so the co-worker can get her in trouble. Trying to say the cashier who had someone to bag for them. Let a customer walk out the door without scanning things on bottom of cart. It never happened. The bagger and the cashier said it wasn't true. If the co-worker notice why did she say something at the moment instead of letting the customer continue walk out the door with it.
There lot favoritism that goes on there. Manager daughter who is a minor get more hours then anyone else especially the people who been two years. The one cashier who minor has help on escan was told she wasn't allowed. But the manager daughter can. If your cashier and ur not in the group then you are not talk to and made to feel uncomfortable
There employee that does way more then then they should for there grade. This company dont believe giving rise to people that deserves it.
I don't see how any of it is right. Talking about the back stay rude things treat unfairly. Not every once in a while it's every day thing. I use to love coming there and now I hate it coming.
Why does manager daughter get treated way better then everyone else.? If family going to work together should be in different dept

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