CB Shipping and Logistics FedEx Complaints #102-121

FedEx review: Wrong label was put on my package and it never got to where it needed to go.

Lea Ann Thompson of Bend, US

Jun 28, 2023 11:43 am UTC

Verified customer

I sent a claim (Case Numbe C-[protected]) for a package where the FedEx guy entered the wrong label number, He entered it manually from the number I received from the company for which I was returning some headlights I ordered that were the wrong type. I called FedEx customer service and was told that I should contact the shipper (the company that created the label) to file a claim. I contacted them and they were no help at all, therefore I am filing the claim myself. I am at a loss and very concerned about this as it is $309.76 which being on a fixed income and the state of the economy, I cannot afford. I returned the headlights because they were the wrong type. I then reordered the right type as soon as I dropped them off at the FedEx station. I will be glad to send correspondence to the address on the label for which the package was sent, however I need to know what to ask them to do. Please help!

The claim was denied stating I signed and contract with an addendum that I would not file any claims.

I was shocked!I signed no contract! I was just trying to return some headlights and the FedEx guy put the wrong label on the package. I have consulted with an attorney and she says because I signed no contract, your addendum does not apply to me. I tracked the package with the wrong label and can see where the package went. I have sent a letter in the mail to that address. Something that I thought you guys would do and try to get the package to the right address. I called customer service and received no help at all so the only action I could take was to file a claim (and again, I signed no contract). This was your mistake and you should at least try and locate my package and help get it to the right place so I can get my $309.76 refunded. The money for these headlights was a gift. I ordered the wrong type and returned them. As soon as I dropped the package off with fedex (assuming that the package would go to the right place and I would receive a refund) I ordered the correct type. I am a very brittle type 1 diabetic and also disabled with rheumatoid arthritis and live on a fixed income. This mistake resulted in me having to choose whether to pay the light bill or buy groceries. I have worked out a plan with the electric company and they can attest to the stress this put me under, which in turn has affected my health. You may not understand what it is like to live under my circumstances but it is not easy. I guess I will have to file in small claims court; I don't know what else to do.

Desired outcome: Find my package and get it to the right place.

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