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1.4 1757 Reviews

FedEx Complaints Summary

164 Resolved
1588 Unresolved
Our verdict: If considering services from FedEx with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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FedEx reviews & complaints 1757

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A
6:09 pm EDT

FedEx Dangerous Driver

Tuesday September 14 noon
Driver came barreling onto Rainbird (main artery) from Mesa Estates rd (side str) without checking for traffic (me), forcing me to slam on my brakes to avoid an accident with the FedEx truck. Totally unsafe.
Apparently this complaint is too short, even tho the facts are represented. Let me add some characters so someone will take action...

Desired outcome: Reprimand

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2:14 pm EDT

FedEx Delivery

Multiple issues on severs occasions over the past two years. Started by leaving packages in the middle of the driveway, then leaving at the street by the mailbox not viewable from the house, now marking undeliverable (customer not available for signature) when they never attempted delivery at all. Attempts at contacting and resolving with customer service not successful at all. Thought maybe they were concerned about our dog but we do not have a fence and dog is always inside or on a leash and I noted that on our fedex delivery manager. We had zero problems for several years then suddenly they refuse to go down the driveway. One delivery person said that they aren't supposed to walk but so many feet from their trucks. We have a circle drive. Considering a parcel box but I have little faith that they would even use it at this point. It's insanely frustrating! If it rains, undeliverable, if the carrier doesn't feel like it, undeliverable. If I knew of any other reasonable explanation as to why they refuse to do their job and put the package on our porch, away from pirates, weather, and moving vehicles, I would gladly make accommodations to make their job easier.

Desired outcome: DELIVER TO OUR PORCH, AS SCHEDULED!

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Update by Vlwperron
Sep 21, 2021 3:03 pm EDT

UPDATE: After a few complaints via phone calls to the customer service number, FINALLY a rep forwarded the complaint to the “station”. I received a call from the contractor that has has taken over our route and the issue seems to have been resolved! ASK FOR THE INFORMATION TO BE SENT TO THE STATION. Apparently that isn’t procedure until you’re about to scream your bloody head off. Kudos to the contractor on our route for handling it personally and ensuring the issue has been resolved.

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Nailslug
Winchester, Virginia, US
Feb 02, 2022 9:00 pm EST

Ignoring request to leave at door, packages are being left at mailbox beside a main highway. Also about 1/4 mile from house. High possibility of being stolen or weather damaged!

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7:07 pm EST

FedEx delivery instruction

on the box it says PLEASE DELIVERY TO FRONT DOOR but every time the idiot drop it off at the back of garage i am handicapped and have use of only 1 hand and arm this is discrimination of the disabled

Desired outcome: deliver to the front door only as the lable tells them to

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7:15 pm EDT

FedEx FedEx ground. Unsafe driving.

I was driving home today 9/10/21. I was getting on I-20 from 35W, and traffic was backed up so I stayed in the exit lane for campus drive. The driver of the truck in the picture used the shoulder to get further up in line and force his way into the lane I was in. I took the picture just before exiting on campus drive because I saw he had forced his way into the lane that did not exit. Driving like that was the full cause of the traffic jam. By the time I made it around to Anglin Ave and crossed the bridge over I20 the flow had started moving with no emergency vehicles or construction in site.

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5:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Express home delivery

Paid $249 for next day delivery from Laguna to Bonsall, CA, still haven't received the item and customer support marks your file as you complained so they are now holding my item hostage.

Called customer service multiple times with no resolution. Asked to be transferred to a manager or supervisor; every customer service agent flat out refused the request.

Worst customer service and experience. The last time Fed-Ex so called came to my home the delivery driver lied about making an attempt to deliver.

Horrible experience and I will be sure to take my business elsewhere and will not buy from sellers who use Fed-Ex.

Desired outcome: Refund

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1:35 pm EDT

FedEx Delivery service

I have spent 2 days at home, missing 2 days of work waiting for a package because I have to sign for it. The first day the driver marked that he attempted to deliver my package at 526p but the package was undeliverable because noone was home, I was home all day waiting and watching but noone ever came to my house with a delivery and I have security camera footage to prove this. The delivery was rescheduled for the next day by 430p and at 1257p I got a new update that it would be delivered by 8p. I filed a complaint ([protected]) on the driver for flat out lying about attempting a delivery the first day, but that fell on deaf ears because I have yet to receive a call from the complaint department. I have called FedEx to get some kind of assistance and assurance but they just repeat the same info I get from my updates. FedEx is absolutely ridiculous and I would've never chosen them to deliver my package but I didn't make that choice. Horrible service and I cannot speak to all of the drivers but the one who was/is supposed to deliver my package is the worst. Photo attached is for the time the driver said he attempted delivery.

Desired outcome: Driver reprimand and apology

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AlicePL
Bonsall, CA, US
Sep 09, 2021 5:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They did the same thing to me and now I'm dealing with it again. I don't even know how they are able to get away with stealing from people.

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M
12:58 pm EDT

FedEx Poor/Lazy delivery

A box a big box but not that heavy because I had to carry it the rest of the way to my door 2 floors. this seems to be an ongoing problem with your drivers being to lazy to do there job correctly. And its just not large boxes its small boxes as well. my door is not hard to find it has a number right on the front of it so why are boxes being left where ever?

Desired outcome: None because your people will do nothing about it as always. Good day

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5:10 pm EDT
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FedEx Bad Driver

At 2:40 PM today I was driving north on Highway 109 in Sumner County from Gallatin, TN. A FedEx delivery truck came up from behind at a high rate of speed. He ran right up on a vehicle in the right lane and then swerved to the left lane in front of me. I could see he was using his cellphone as he passed. As a retired law enforcement I can say he was doing at least 80 in a 55 and using a cellphone is a violation of state law and 49CFR. He was later stopped at traffic light, still on his cell phone, so I was able to get the vehicle information. Truck 410806 Tag 45768H1 TN.

Desired outcome: Driver needs to find a new job before he hurts someone!

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8:42 am EDT

FedEx Package is sitting at their Ellenwood Georgia facility for 8 days

Tracking number [protected]
My package has been in Ellenwood Georgia since 08/29/21 with a delivery date of 08/30/21. I have called everyday since then and am told it is leaving that day and will be delivered to Panama City Florida that day.
Today even though the online shipping information says it is on the truck and will be delivered today - I was told by a supervisor that it is STILL in Ellenwood Georgia and they are closed until Tuesday!
I have yet to receive a follow up call from any of my calls as promised and they are daily updating their online tracking status with FALSE INFORMATION.
I simply want them to do their job and deliver my package.

Desired outcome: DELIVER MY PACKAGE BY 09/07/21

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4:41 pm EDT

FedEx Unethical behavior

September 3rd, 2021 11:08am CST in Cameron, MO

Going west on BB/E Evergreen St a FedEx truck pulled out of Cameron Medical Center in front of us and threw a Monster Energy Drink can out the right side. We followed closer to get the truck info and it didn't have a plate but it had a truck number 405101. The truck turned into the Dollar General Store on 401 E Evergreen and I yelled out the passenger window "PICK UP YOUR TRASH, DUDE" and he looked out the driver's side and laughed and flipped me off.

My city is not your trashcan.

Desired outcome: FedEx should force the driver to retrieve his can from the side of the road.

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1:07 pm EDT

FedEx Scheduling Deliveries

My package is late again. Now estimated to deliver two days after initial scheduled delivery date. In these days of advanced technology, why is Fedex so far behind everyone else? I work in logistics and if we don't make our promised delivery date we are fined and charged. Going forward, I will always check the shipping company and look for another item if it is shipped by Fedex. This is unacceptable.

Desired outcome: Deliver my package today

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1:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx delivery service/drivers

I have been having trouble with FedEx deliveries for the past 5-6 months!

First they were dropping boxes in front of my garage, which I cannot see from inside my house so packages had been left out over night because I did not know they were there.

I cannot believe the drivers are that lazy that the cannot walk up the ramp and put them on the front porch, where they should be placed!

After I filed a phone complaint with FedEx, I put delivery instructions with my orders. Then the driver would place the packages in front of the door so the door could not be opened without moving the packages. So... I redefined the delivery instructions to say to place packages on my porch 'beside the door'. Shouldn't that be common sense?

Yesterday 9/1/2021) I caught the driver standing in my flower bed tossing the boxes over rail onto the porch! He got an ear full! One box of medical supplies was damaged in doing so.

I have never had an issue with any other delivery service - UPS, USSP or Amazon - placing boxes anywhere other then on the front porch next to the door. Yet, FedEx, even with instructions, cannot get it right!

Desired outcome: Better delivery training for their drivers!

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11:03 am EDT
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FedEx Late package delivery with no helpful response

I have been awaiting a package that has been sitting at the Perrysburg facility since August 19th and was originally supposed to be delivered by August 23rd, then was stated to be delayed and to be delivered by the 28th.

I have now called the facility 4 times. The first 3 times I was told the package would be pulled and delivered the following day. The 4th time I called I was basically hung up on.

The tracking ID for this is: [protected]

The facility that has my package is less than 5 miles from my residence.

Desired outcome: To be told if my package will be delivered or has been damaged / lost so I can contact the seller to figure out the next step.

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9:51 am EDT

FedEx delivery service

Do not use FEDEX . They are horrible. They have lost 2 packages in the last 3 weeks the were delivered to the wrong address. One of my packages was a 300.00 Gazebo. Their customer service stinks. They have no clue what happened and all they can say is contact your shipper for replacement. Funny UPS can get my packages to me same as Prime. But good old Fedex drivers do not know how to use a GPS. lol. Stay away from this shipper and save yourself the headaches.

Desired outcome: Was none. Had to reorder and I had it delivered to a drop off site. The only was to ensure I would get my packages.

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3:49 pm EDT
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FedEx Won't deliver my item, won't admit that they've probably lost it.

Every day for FIVE DAYS FedEx has said that my package is "out for delivery" and then claimed that it was returned to the warehouse because a delivery was not possible. This makes no sense since I've had many packages delivered to this address in the past. There is no reason why they can't deliver it. I have tried everything to get ahold of a real person and get help. This item cost more than $200 and I have absolutely no faith that I will ever see it at this point. Now I really just want a human being to explain to me what the hell is going on. I'd be willing to drive out to the warehouse, I'd be willing to pick it up at a FedEx store, I'd be willing to take a refund and get the item returned, I just really want this nightmare to be over.

Desired outcome: I want my item / I want it returned, whichever is possible at this point.

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1:18 pm EDT

FedEx Delivery 'Service'

This is an ongoing problem. Fedex lies constantly. Their entire system is based upon lies and I am worse than sick of it. It is seriously affecting my life and health.
I have no transportation so it is necessary that I use online shopping and the only 3 carriers in existence in the USA - ? And why on earth is THAT?

Fedex and UPS both lie. I spend whole days waiting at this address, with the gate to the property open, because they say my packages are on the truck, coming that day, out for delivery. Then this lie goes on and on. The next day, the day after that, etc. I am stuck for days at a time here on the property in a vain attempt to collect what I purchased. Life is too short for this kind of treatment from anyone! My life literally revolves around the whims of FEDEX. Worse than absurd!

I am now in day 4 of the same lie. Saturday, on truck, out for delivery. Sunday, same. Monday, same. Tuesday, same. Yes, I have called multiple times. I have written. No one 'gets back to me'. The employees are simply hired to lie and take the rage from the public while the corporation makes money by screwing the public.

They literally could Not care less.
And if I hear one of these 'representatives' try to use the excuse of a hurricane one more time I am going to lose it. All Lies! Just garbage. I know when and where such weather threats are! They just USE any excuse they can, as all liars do.

I hate to say it, but this is Exactly the crap which we all expect from corporate America! You don't have to lie, people! Just have the courage and compassion to be less self-serving and more honest.

This is not too much to ask of anyone.

Desired outcome: CHANGE FEDEX'S SYSTEM OF LIES OR FINE THE HELL OUT OF THEM FOR STEALING DAYS/WEEKS OUT OF OUR LIVES!

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9:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Lost or not delivered item; claim filed; insured but payment refused by fedex

Fedex Customer Support-Claims

Concerning Case #0719615051, Tracking no: 280630536338; ship/Received Date: 07/19/2021, I am resubmitting photographs of seven documents and a close up photo of the contested pendant. To re-cap the incident, in June I ordered the attached pendant from Legasy Saint Jewelry (LSJ) through a company called Etsy. As you may see in the attached documentation, the purchase date was June 13, 2021 and the return date was June 17, 2021. I was unhappy with the product. Etsy informed me to contact the vendor (LSJ) to get instructions on returning this pendant. I sent it back to LSJ via FedEx Tracking No. 280630536338. I insured the item for $700 and asked for a signed return receipt. I don't know what happened after that but LSJ has not contacted me despite phone calls and emails. The actual cost of the pendant totaled $635.99 plus $19.52 shipping cost.

All receipts and photos of receipts and documents are openable by clicking on the attached PDF scan 0004.pdf and by looking at the second photo: topazpendant..jpg. The total amount owed to me is $655.51. Fedex claims it doesn't know what happened to the box but I certainly have proof that they charged me, sent it, and it was insured with a requirement for a signature from LSJ. If this item cannot be found, then I am claiming a loss from FedEx.

Although FedEx denied my claim, all needed documents are in these attachments. Please load and print them for a complete perusal.

Joyce Dreyfuss
3820 Menlo Drive
Baltimore, MD 21215
Tel: [protected]
Cell: [protected]

Desired outcome: FedEx to pay the entire amount as insured by them.

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9:08 pm EDT
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FedEx International Priority 2 day shipping - significant delivery delay

Tracking #: [protected]
On Monday, June 14, 2021 I paid to get this package delivered internationally to the country of St. Kitts and Nevis. Due to the urgency, I paid for priority 2 day delivery. As of June 17th 2021, the package was still in a holding facility in the state of TN(still in the US). After several attempts to contact fedex regarding the delay, I was told there were some backlogs that fedex had to clear in order to ship my package out of the country. Following days... June 18th, 19th yielded no specific explanation on their tracking website as to the current location of the package(it was still showing TN). Customer service kept providing conflicting information depending on who I got to speak to. As of June 19th, I started requesting for a refund since the express service I paid for had not been met on time. Again depending on who I spoke to, I either got the reassurance that fedex will reimburse for the delay. The package eventually arrived after one week(instead of 2 days)!. After several failed attempts to get a credit or reimbursement, I decided to report this to my bank. That claim was denied because fedex had stated that the delivery delay was caused by the pandemic lockdown in St. Kitts. That was a falsified information, because as of June 14th and 15th, the country had not yet initiated the 48 hour curfew, and the package was still in TN at that time(way past the 2 day delivery I paid for). Now every attempt to reach a fedex supervisor/manager has proven futile as the customer reps have been very rude for the most part and unwilling to transfer my call to speak with a supervisor. That is after they would have placed me on several minutes hold only to return with "I am sorry but you cannot speak with a supervisor as we are unable to honor your request"

I need a compensation for the failure, deceit and lack of timely service delivery. I need a refund> I paid for express service which ended up being a regular delivery. Fedex should be held responsible for this.

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7:44 pm EDT
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FedEx Driver Not obeying the law !

I was visiting a business today [protected] ) in Long Beach, Washington. When I arrived at the address ( 111 Bolstad Ave E, ) at 1:57 p.m., I noticed there was almost no place to park, and the pictured Fedex wagon was parked across 3 parking spaces, one of them being a handicapped parking space. I am handicapped but was unable to use the space, due to the selfishness of the driver. The driver was actually in the business that I visited, but did not seem to be doing Fedex business. I should have called the local police, since the driver was inside for a period of time. This kind of selfishness needs to be dealt with ! All identifying numbers are in the photo.

Desired outcome: Driver discipline !!

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2:38 pm EDT

FedEx Delivery

Attention Kinsman Company

FedEx #[protected]

I received a package from you yesterday delivered by FedEx. I have had four complaints with that company. They left my order from you, over a 100 yards from my house on a mail road leaning against our mailbox. It was in the afternoon and could have sat there until Monday. There are two AirB&Bs on either side of us with strangers there all the time. This company has done this over and over. They are lazy as can be and this NEVER happens with UPS or the USPS. I want to request you never use them again on anything I order from you. Kathryn Seiler, 89 Bluff View Dr., Quitman, AR [protected]

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FedEx In-depth Review

Shipping Services:

FedEx offers a wide range of shipping options to cater to different needs. Whether you require express delivery or standard shipping, FedEx has you covered. Their delivery service is known for its speed and reliability, ensuring that your packages reach their destination on time. With a robust tracking and notification system, you can easily keep track of your shipments and receive updates throughout the delivery process. Additionally, FedEx provides high-quality packaging options to ensure that your items are well-protected during transit.

Customer Service:

FedEx's customer support team is highly responsive and helpful. They are easily accessible through various channels, including phone, email, and live chat. In case of any issues or complaints, FedEx strives to resolve them promptly and efficiently. The staff members are known for their professionalism and friendliness, making your interaction with them a pleasant experience.

Pricing and Value:

FedEx offers competitive shipping rates, providing value for money in relation to the quality of service they offer. The pricing structure is transparent, ensuring that you are aware of the costs involved. While there may be additional fees or surcharges for certain services, FedEx ensures that these are clearly communicated upfront.

International Shipping:

FedEx provides comprehensive international shipping services, allowing you to send packages to various destinations around the world. They have an extensive coverage and reach, ensuring that your shipments can reach even the most remote locations. FedEx also offers assistance with customs clearance processes, making international shipping hassle-free. Their handling of international documentation and regulations is efficient and reliable.

Technology and Online Experience:

FedEx's website is user-friendly, making it easy for you to navigate and find the information you need. They offer a range of online tools and resources to enhance your shipping experience. FedEx integrates seamlessly with e-commerce platforms, simplifying the shipping process for online businesses. Their mobile app provides convenient functionality, allowing you to manage your shipments on the go.

Reliability and Security:

FedEx has a track record of on-time deliveries, giving you peace of mind that your packages will arrive as scheduled. They handle fragile or sensitive items with care, ensuring that they are protected during transit. FedEx also offers insurance options and a straightforward claims process in case of any unfortunate incidents. They have robust security measures in place to protect your packages from theft or damage.

Sustainability and Environmental Initiatives:

FedEx is committed to reducing its carbon footprint and has implemented various initiatives to achieve this goal. They use eco-friendly packaging materials, minimizing the environmental impact. FedEx also employs alternative fuel and energy-efficient transportation methods to reduce emissions. Additionally, they have effective recycling and waste management practices in place.

Corporate Social Responsibility:

FedEx actively participates in community initiatives, demonstrating their commitment to making a positive impact. They have inclusive diversity and inclusion policies, promoting a welcoming and diverse work environment. FedEx follows ethical business practices, ensuring transparency and fairness in their operations. They also engage in philanthropic efforts and maintain partnerships with charitable organizations.

Additional Services:

In addition to shipping services, FedEx offers a range of additional services to meet your needs. They provide printing and copying services, making it convenient for you to handle all your shipping-related documentation. FedEx also offers packaging supplies and materials, ensuring that you have everything you need to securely pack your items. They have returns and reverse logistics options, making it easy to manage any returns or exchanges. Furthermore, FedEx provides warehousing and fulfillment services for businesses requiring storage and order fulfillment solutions.

Overall User Experience:

Overall, users have expressed high satisfaction with the services provided by FedEx. The website is easy to navigate, and the online experience is seamless. FedEx maintains consistent service quality across different locations, ensuring that you receive the same level of service wherever you are. Based on positive experiences, users often recommend FedEx and are likely to use their services again in the future.

How to file a complaint about FedEx?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.

5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.

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