Expedia
reviews and complaints

Hello I was suppose to be refunded a day from my hotel stay at the four points Sheraton at Los Angeles airport. My stay was through a third party . My stay was from October 14,2022. The general manager stated that a refund was issued through Expedia. My name is Terri Williams, phone is [protected]. I have all supporting documents saying they sent a refund. So someone has my money. If you need to reach out to Walter.[protected]@highgate.com or [protected]@fourpointslaxairport.com for more information as well. I hope to hear from you soon.

I booked a hotel online in August of 2022 for a stay at Hyatt Place Tampa downtown March 11 to march 12 2023. I purchased the booking insurance at that time. I canceled my reservation almost 3 full months in advance expecting a refund. I am now told that I will not receive a refund from you or the insurance company. My Itinerary Number is [protected]. I hope to hear from someone on my issue. I cannot believe that something cannot be done to help me with my situation. I have been a loyal customer for many years and I have never been through anything like this. You will see that we have booked many trips through Expedia.

Hotel price was not advertised correctly on your main page. I want the room for its advertised price of $10 as it is showing on the expedia page.

Here is the transcript:

Virtual Agent

Hi Elise, I'm your Virtual Agent 👋

5:23 PM

I’m here 24/7 to help you with your travel plans. If at any point I’m not able to assist you, I’ll connect you to an agent who can. What would you like to do?

5:23 PM

The Expedia Site is showing : Dallas/Ft. Worth Marriott Hotel & Golf Club Champions Circle as $10 per night. However, when I went I wanted to book it for such a cheap price for the next 10 days.. However, When you click the button, the price jumps up to $110. This is a case of false advertising.

5:26 PM

Virtual Agent

I can't help you with this yet, so let's get someone who can 😊

5:26 PM

Please respond

5:29 PM

Virtual Agent

What type of question do you have? This will help me connect you to the right agent.

5:29 PM

Something else

5:30 PM

Virtual Agent

Your estimated wait time: 1-2 minutes. Would you like to continue?

5:30 PM

Continue

5:30 PM

Virtual Agent

Help is on the way! An agent will say hello shortly.

5:30 PM

Please keep this chat open. If you leave this page or make other selections, you could lose your place in line.

5:30 PM

Wilber joined the conversation

5:31 PM

Wilber

Hi, This's Wilber I will help,

5:31 PM

The Expedia Site is showing : Dallas/Ft. Worth Marriott Hotel & Golf Club Champions Circle as $10 per night. However, when I went I wanted to book it for such a cheap price for the next 10 days.. However, When you click the button, the price jumps up to $111. This is a case of false advertising

5:31 PM

Wilber

When you book a package, the real price is the one showing at the check out, it's because that's the one that includes fee and taxes

5:33 PM

Over the past 10 years the real price always shows. So you are telling me that taxes on this property is $100? really?

5:35 PM

Wilber

You there?

5:35 PM

Any other question you might have?

5:35 PM

It depends on the hotel you're selecting

5:36 PM

Are you using our app?

5:36 PM

Taxes on a $10 hotel room is not $100. 10 % would be $1

5:37 PM

The hotel room I am inquiring about is at this start of this message.

5:38 PM

Wilber

I understand, I can help you if you allow me to, but you're the only one who have access to that promotion,

5:39 PM

I can book it for you applying regular rate

5:39 PM

You should have access to it, for it is on your own Expedia Website.

5:40 PM

Wilber

I'm sorry, it's for customers only

5:40 PM

Supervisor please.

5:40 PM

Wilber

May I have your number please?

5:41 PM

Supervisor please

5:41 PM

Wilber

I need to call you and then transfer the call

5:41 PM

I should be able to do this all on line. Without the need of me giving you my telephone number.

5:42 PM

my number is sacred to me and private.

5:42 PM

Wilber

Okay so there is no way to transfer the call to a supervisor

5:43 PM

You want me to book it for you with regular rate?

5:43 PM

Please advise me of your corporate address. So that I can send a print out of what I am seeing. Thank you.

5:44 PM

No.. I want it at the $10 rate it is being advertised at via Expedia

5:44 PM

Wilber

Sorry, we don't have access to that information, I need transfer the call

5:45 PM

May I have your number please?

5:45 PM

I will be contacting directly. Thank you for your time. This is most disapointing that you do not have expedia's corporate address.

5:47 PM

Wilber

​As I’m not getting a reply, I’m going to close the chat. If you still need help, type hello below and our Virtual Agent will greet you. Then simply click “Something Else” and type “Contact Agent” so we can pick up from here.

5:47 PM

Wilber left the conversation

5:47 PM

Virtual Agent

OK! Do you have a minute to answer 3 quick questions? We’ll use your feedback to improve the experience.

5:47 PM

Take survey

Wilbur: Your corporate office is Expedia Group · Address

333 108th Ave NE, Bellevue, WA 98004

5:52 PM

Expedia Group · Address

333 108th Ave NE, Bellevue, WA 98004

Expedia booking number [protected].

I booked an Avis car in Paris via Expedia, and also booked an insurance via Expedia. Booking reference is [protected].

Whilst collecting the car at Avis, Paris on 10 December, I was informed by Avis that the Expedia insurance is invalid and that any damage to the car will be treated by Avis as uninsured, and that my liability for the car was the full value of the car (approx Euro 33,000).

The Avis team recomended that I buy the insurance via Avis and then cancel the Expedia insurance. I spoke with Expedia team over phone who also suggested that they can get the refund if and when I cancel the insurance.

I bought the insurance from Avis (it cost more than double the insurance I paid via Expedia - mainly because I bought at the counter than previously via online), however I had no choice but to do so.

Since then, I have calling Expedia team - and on their advice - the insurance company, Generali, but there is no response to my request to cancel the Expendia insurance, and for the refund. I would appreciate if the refund could be organised ASAP. Thanks. Ganesh. +[protected]

I searched for an all-inclusive for Bahamas that included hotel and flight. I decided on Viva Wyndam and purchased the package. The flight said one hour to destination and I didn't check to see if the resort was on another island from where the flight would be going. It showed all the deals for Nassau, Freeport etc. The whole point of booking this way is the company does the work for you. Well I had the shock of my life when the flight only took 30 minutes and while checking out the airport worker asked where we'll be staying. He looked confused and said that resort is one island over and we had to purchase tickets to get there because we couldn't drive. They said it's very common and happens quite often to alot of people who books through Expedia. My eyes teared up immediately and I felt lost and afraid. We had no choice but to purchase the tickets because we were in a foreign place and had nowhere to go except the destination we were headed to. That flight took 30 minutes so technically it did take one hour to get there but Expedia didn't disclose that when we landed in Nassau we would need a connecting flight. I would have chosen another package or purchase tickets before getting to Nassau. The tickets cost $500 and that was a hard pill to swallow. Then we got to Freeport and had no shuttle ride to the hotel because we got there late. We felt unsafe and scared because this airport had no terminal and we were waiting under a tent. We had to pay $40 for a 15 minute drive when the shuttle charged $22. I got in contact with Expedia via chat and the customer service rep just said there's nothing they can do and I wouldn't be refunded. I think it's deceptive to do this to people who works hard and just needed a break to relax. I was stressed and unhappy the whole trip and no one will acknowledge that the way the package was put together was done incorrectly.

Booked a Cabin thru Expedia. 6/5/22 at Linville river log cabins . Purchased the insurance for trip. Day before check in on 7/13/22 i was contacted by owners of cabin for check in. Upon talking to them i was then told conditions to be upheld for having a pet which where highly unacceptable. Had to cover bed, couch with plastic and any time leaving room dog had to be caged. Dog never potties inside , is 12 yrs old and has never been caged. Therefore I cancelled. Received a Refund receipt from Expedia same day as cancellation saying they had processed refund and it would be applied to my credit card within 15 days. I have filled claim with Aon Affinity and it was rejected. After several months now Expdia is still turning down claim. I haved used Expedia several times over the years and never had this kind of problem. Obviously travel insurance is a scam and loyality to past customers means nothing to Expedia. I am eating $784.62 that i find totally unacceptable , Expedia will not get my business again unless i get a refund.

We purchased plane tickets on Expedia and we chose British Airways. Unfortunately due to COVID related government issued travel restrictions we were forced to cancel our flight.

We ended up with two credits of $1966.05 each for a total value $3,932.00. I have been trying for weeks to re-book our flight and ran into several issues 1) the credits were not calculating properly resulting in a shortage of $902.00 per person of our credit that was not being applied. This resulted in a total of $1804.00 of our $3,932.00 not being applied. 2) I was finally able to reach an agent (Melvin) who informed me:”As per British policy downgrade is not permitted and require to keep the same class of service. The new flight must be booked in business class”

Whereas the flights have doubled in cost, this would have resulted in us having to pay an additional four thousand dollars in order to use our original $4000 credit. I was not provided a copy of this policy and I have been unable to locate it elsewhere.

I then sent an email to an executive of Expedia. I received an email from Traveler Resolutions.

Mr. Manish Singhal informed me that the previous agent was incorrect and I could book outside of business class. After this email, I again reached out to an agent from Expedia. I was connected with Jonica. She ultimately informed me “I tried processing the credit redemption but I always encounter tool error. Please reach British Airways directly to process the request you may reach them at [protected]” British Airways will not process a credit through Expedia.

I sent an email to Mr. Singhal. He stated he would book the fight himself. I provided the details of the flight. Ultimately I was informed by Mr. Singhal on 12/11/22 that “I tried to rebook the tickets for your requested flights however, we are unable to get any availability for your requested outbound flight i. e  BA flight 176 Departing JFK 6/1/22 @7:35pm and arrives in Barcelona on 6/2/22 @ 12:50 pm.

The other flights that we are getting have higher fares, above USD 6000 for two travelers.

Please let us know if we can suggest you these flights? “

This has become beyond ridiculous.

We booked a package deal thru Expedia to Samoa. The flights via Fiji Air have constantly changed and conflict with our accommodation booking.

Expedia does not address the change in relation to the accommodation and only asks we accept the flight changes. If we do this we miss and have to pay for 2 days accommodation when we are actually in the air.

I called Expedia and explained. They advised they would contact the Airline etc ...no response.

I have emailed 5 plus times ...no response.

I have referred this to NSW Ombudsman and the Travel Agents Assoc Australia.

Response from Expedia is lower than poor.

Oh..and the Australian contact number 133810...get a message "mobile not responding"

Brenda Lukis

11252 South 200th Street

Gretna, NE 68028

December 6, 2022

United Airlines Expedia, Inc.

PO Box 4607 I# [protected]

DEPT NHCRF 333 108th Ave NE

Houston, TX [protected] Bellevue, WA 98004

RE: Refund/Double Charge

LTMJKG

Dear Sir or Madam:

I was double charged for a flight in June 2022. After 6 months and countless hours on the phone with both United and Expedia, there is no solution and only blaming of one company to the other. At best, there is a terrible breakdown in communication and an ineffective system. At worst, this is a fraudulent and criminal system. I spoke with a woman named Karen, from United, and I have enclosed the voicemail narrative so that hopefully this issue can follow up with United. In October, Karen explained that I would be refunded and was going to follow up with the appropriate department.

Here are the details:

On May 5, 2022 I was charged $982.22 per passenger(4) on card ending 0585, totaling $3,928.88.

On June 17, 2022 I was charged $1,082.11 per passenger (3) on card ending 7251, totaling $3,246.33.

On July 17, 2022 I was refunded $496.09 per passenger (3) on card ending 0585, totaling $1,488.22. (This amount is about ½ of what I am owed from the double charge).

Both United and Expedia have also advised me to report fraud on the credit cards, of which all has been reversed with both United and Expedia defending the charges.

I authorized the May 5, 2022 charges of $982.22 per passenger (4) on card ending 0585, totaling $3,928.88. The debacle that took place on date of departure was a nightmare and I was assured there would be no charge for the changes United and Expedia had to make because NOONE could find our boarding passes,we missed our original flight, and we were sent on a nightmare of connections.

Expedia and United need to communicate and provide the rest of my refund without blaming the other and thinking I will walk away from this fraud. I have provided this letter, along with my documentation to the attorney referenced below.

Please call me at [protected] with a solution to this matter.

Sincerely

Brenda J. Lukis

CC: Matthew McKeever

Burnett Wilson Law for a Lifetime

Enclosure

Hello,

We are "Webbs Of Glomel" Bed and breakfast Glomel, 22110, France.

We have used your company for a number of years now, & untill recently, you have taken your commission from us at the end of the month as normal...

So this is our problem...

Our rate per night is 60.00 Euro for a single person.80.00 for two person sharing

After your commission, we get around 51.00 Euro per night

NOW we are getting an increasing amount of your customers paying JUST 45.90 per night... for a single person/night

WE DID not sign up to this.

We want it STOPED... We can all work for NO Profit, & it has to STOP NOW!

60.00 Euros per night minus your NORMAL commission is High enough.

We do NOT want ANY special customer offers, They can pay the Going rate to stay or don't bother staying here, & we are very fine with that. We are only a small 5 room establishment,& we can NOT afford you to take from us MORE than you standard rate of commission, especially with the way inflation is going now.

STOP these special deals, Or we will refuse to let the customers in unless they pay the rate WE set

Sorry, but that is the deal... 60 Euros Per night for a single person, OR 80.00 Euros for two persons sharing, MINUS your STANDARD commission.

We are NOT interested in SPEIAL OFFERS, of any type, so STOP... NOW.

We would appreciate some prompt contact from you

I have flight credit of $650.00 with Expedia. Now that I am ready to rebook, they completely wiped out my itinerary number. I cannot go to Qantas as I do not have any booking number to use.

I trusted that all information will be safe in their website. I spoke to someone in March 2022, he assured me the flight credit is valid till Dec 31, 2023. Now , no one can find the itinerary number.

This is a rip off by Expedia.

I booked Zezgo rental car in Miami through Expedia. I shouldn't have trusted Expedia on this booking. At first, the deal seemed good. By the time I arrived at the rental car company, I was told that they do not accept my car insurance-Progressive. The only insurance companies they accept are Geico and Sate Farm. I think it is illegal to force customers to buy their car insurance. What could I do as a poor customer? I didn't want to waste my vocation time to take a taxi back to the airport and rebook a rental car. So I gave in. Then the girl told me I need to pay for Sun Pass, $14 a day, otherwise I will be fined $250 each time I hit a toll road, which is not true! She also promoted the prepaid expense program of $45 and I bought it! Later I learned from visitor center that if you don't have Sun Pass, you will be charged $2.5 admin fee each time, and you can choose to have rental car company bill to your credit card.

I don't think Expedia should list this rental car company on their website. I don't think I'll trust Expedia any more. I chatted with the customer service at Expedia and asked where I can file a complaint. All I was told is, you already finished your booking. Fair enough.

USE ANOTHER COMPANY! BEWARE!

I received a credit voucher for $150.00 on 10/2021. It was due to an error in booking a car rental. As a courtesy for my inconvenience, the voucher was good for 1 year and was due to expire on Nov 30, 2022. Upon receiving the credit, I was told by a supervisor that I could apply my credit to any booking on Expedia.

On 11/29/2022 I attempted to apply the voucher to a flight and was told by two representatives that my "credit" only applied to a hotel booking. I explained to both representatives that my credit was to be applied to ANY booking, not just limited to a hotel.

I asked to speak with a supervisor and was transferred after 1 hour. I explained my situation and was informed that the only option would be to convert the $150.00 credit into points and then I would be able to apply it towards my flight. I specifically asked TWICE if I would be able to use the converted points towards my flight and was told YES and given instructions to log in and at payment, select the option to apply the points towards my purchase.

Again, I attempt to book a flight and was unable to use my “now converted points”.

I contacted Expedia, for the THIRD TIME via chat (Chandi) and was told the points only applies to a flights that equals $150 or less and the amount can't be deducted from the overall total!

This is BAD business and predatory/sketchy practices. Expedia should be ashamed. I specifically ASKED if I could apply the points towards my flight and was told Yes!

FULL DISCLOSURE should be provided ESPECIALLY when speaking with a Supervisor.

Shame on you Expedia, this company needs better customer service and HONEST employees. Stop with the half-truths, giving the consumer the runaround, and BAD BUSINESS!

I am a long-time customer and I usually book every flight, trip, and hotel stay with Expedia but not anymore!

we checked into el cortez las vegas after putting a deposit of $150.00 paid to expedia. after we checked in we went to our room. outside of our room were 3 guys smoking weed. they had lots of tatoos and looked like gang members. my wife not feeling safe and i asked for another room. we checked into another room at el cortez and noticed cockroaches. spent the night and checked out the next morning. we notified expedia and asked for a refund of our $150.00. they refused stating that this was el cortez problem not theirs. book directly through hotel next time. BYPASS EXPEDIA

In August I booked a car through Expedia and then on the chat line tried to add one night. The chat agent cancelled my car by accident and then couldn't add back without me rebooking... at a higher rate I might add! She neglected to tell me that I was also charged the $100 cancellation fee even though I didn't cancel, nor did I want to cancel. I flat out told her not to cancel and I would just keep the reservation as is. She cancelled anyway. I think she thought she could cancel and extend my reservation but she couldn't. I called and chatted twice more and was assured the $100 would be refunded. It never has been. That is essentially stealing my money for Expedia's mistake... not to mention I ended up paying quite a bit more for the car because of Expedia's mistake. When I called they even said they saw the chat records and knew it was their mistake. This has been going on since August and no resolution. The credit card company just sent a copy of Expedia's cancellation policy... again, I did not cancel nor want to.

I was looking at cars to rent and filled out the form. I wanted to check on something else and I fell back on the computer and hit the keys so it click on the from that I wanted to rent a car. This happened on Oct 25. I called immediately within 5 minutes and said a mistake was made. The lady I spoke to said she will notify the rental company and it would take about 72 hours, but I should not have a problem to cancel the request and I should not be charged. I didn't hear anything and called back on Oct 28 and spoke to Jason. I told him what happened, and he said he will refile to the rental agency. He gave me a ticket # [protected]. I didn't hear a word from Expedia. I did notice that I had a refund of $213.38 from the original rental of $263.38. I finally found out through the rental agency that I got charged $50.00 for the cancellation. They said they didn't get the information on the cancellation until Oct 29. Since this was reported within 5 minutes of the mistake and apparently not reported to the car rental agency right away, I think it's the mistake of Expedia and they need to reimburse me the $50.00. This was not my fault it was the fault of your first agent. Also, even airlines have a 24 hr cancellation policy. This should have never come to this. You have recordings of the conversation so you can go back. I would like my $50.00 as soon as you can. Thank you, Virginia Davidson

To whom it may concern,

I booked and paid via Expedia last October 11, 2022, a flight on January 16, 2023, via American Airlines from Aruba to San Diego. And a return flight from San Diego to Aruba March 12, 2023, via Jet Blue.

My sister, who booked this itinerary, received an email stating this.

"Your reservation is booked and confirmed. There is no need to call us to reconfirm this reservation.

Travel dates

1/16/2023

Itinerary #

[protected]"

Confirmation

ROSKOZ (American Airlines)

ROSKOZ (American Airlines)

Booking ID

E6ORB3

Ticket #

[protected] (RICARDO P DEPERALTA)

Departure Mon, Jan 16

American Airlines 874

Oranjestad (AUA)

3:43pm

flight to

Charlotte (CLT)

6:57pm

Cabin: Economy / Coach (B)

4h 14m duration

1h 48m stop Charlotte (CLT)

American Airlines 797

Charlotte (CLT)

8:45pm

flight to

San Diego (SAN)

11:06pm

Cabin: Economy / Coach (B)

5h 21m duration

Today, November 20, 2022, I received a text message about a change in my flight from San Diego to Aruba via Jet Blue of which I agreed.

I went to my American Airlines account and could not find my flight itinerary. So, I called American Airlines and to my surprise the flight was revised. It was arriving at LAX instead of SAN.

AA suggested that I call Expedia regarding this matter. And when I did, after waiting for quite a while, Mohammed insisted that AA made the change. And what he can only offer is for me to arrive in San Diego, the following day, January 17, which is not acceptable for me. I asked to speak to a supervisor, and after a long while he decided to elevate it which was what I was asking for in the first place.

I then spoke to Kat; I asked her when did AA change my flight? She informed me that it was on October 23, 2022. Again, I asked, why did Expedia not email or text me about this change. She says it is between me and the airline. If that is so, how come I received a text message and an email of the slight change on my flight from SAN TO AUA? Is that not contradictory? Furthermore, if I did not check, I would've not known of the changes.

I paid Expedia for booking my round-trip flight. So being the direct entity handling my business, I believe that it is the responsibility of Expedia to fix the issue which would be satisfactory to me, your client. Also, you assured me that it was booked and confirmed. That I do not need to call you for reconfirmation.

I am very disappointed with your customer care. And I need this to be resolved IMMEDIATELY.

I am looking forward to an immediate response.

Sincerely,

Ricardo De Peralta

email: [protected]@ymail.com or e

Payments tab has not been working for some time. The message tab says:

Something went wrong on our end, and this page could not be loaded. Please try again.

The amount due shows (and our records agree):

Net revenue

USD

18,990

This year

Net revenue

USD

7,738

This time last year

Property number [protected]

We have attempted to resolve this issue via online and phone for a significant period time with no results.

I called the number online which appeared to be the physical location for the 2540 Davie Rd. Holiday Inn and a nice lady answered the phone and lead me to believe I was talking to the Holiday Inn directly and was not! I was talking with Expedia. Once we arrived, the hotel was under renovation, pool was closed, we requested 1 king bed and only received a room with 2 double beds. What a disaster! I am so happy I booked the remainder of our stay with LaQuinta we had an absolutely 5 star stay there!

This flight was booked and then cancelled due to covid and flight cancellations prevalent during that time. I have reviewed my cancellation confirmation and do not see an expiration date on the confirmation.

I attempted to redeem these credits in May of 2022 due to a medical emergency but was told by the airlines that Expedia controlled that process since I purchased tickets through Expedia. they did refund the extra fees such as baggage and seating. I went thru the redemption process with Expedia and was told I could not redeem any credits due to the system being broken. I traveled to my destination by driving due to the emergency.

I am now aware that Expedia will forfeit my credits on the 29th of this month without any warning or alternatives offered. my position is that when I tried to redeem the credits you were not able to provide them so any agreements that I was unaware of has been breached by Expedia for non delivery of legitimate and timely requested credits.

I am requested a confirmed extension of 1 year or a full refund.

please advise.

Pleas Ray Eaton

[protected]

Itinerary #[protected]