Expedia

Good Morning,

I have tried for 5 days to make this reservation and not the site or, CHAT, or the customer service people can help, Can someone please assist?

Milagros Vega Alas

Mon, Mar 13, 7:46 AM (3 days ago)

to Jose, YolandavegaSantillan, chenao

Seasons Florida Resort

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Frontier Airlines·BOSORL

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Spirit Airlines·ORLBOS

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Fri, Apr 14 - Sun, Apr 16 (2 nights, 1 room)Check in Fri, Apr 14, check out Sun, Apr 16 (2 nights, 1 room)

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Seasons Florida Resort

Deluxe Room, 2 Queen Beds

Check-in on Apr 14

Non-refundable

4.2/5Very Good! (960 reviews)

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Flights

Roundtrip, 4 travelers (4 adults)

Boston to Orlando

9:21am - 12:45pm9:21am through 12:45pm

(3h 24m, nonstop)(3h 24m, nonstop)

Frontier Airlines • Fri, Apr 14

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Departure

9:21am - Boston9:21am from Boston

Logan Intl. (BOS)

3h 24m flight

Frontier Airlines 1239

Airbus A321

Economy/Coach (G)

Arrival

12:45pm - Orlando12:45pm to Orlando

Orlando Intl. (MCO)

Fare: Economy

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Orlando to Boston

4:00pm - 7:01pm4:00pm through 7:01pm

(3h 1m, nonstop)(3h 1m, nonstop)

Spirit Airlines • Sun, Apr 16

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Departure

4:00pm - Orlando4:00pm from Orlando

Orlando Intl. (MCO)

3h 1m flight

Spirit Airlines 103

AIRBUS INDUSTRIE A320 SHARKLETS

WiFi on this flight

Economy/Coach (K)

Arrival

7:01pm - Boston7:01pm to Boston

Logan Intl. (BOS)

Fare: Economy

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Milagros Vega Alas

Wed, Mar 15, 3:30 AM (1 day ago)

to mokerstrom

Good Morning,

I am writing to you as CEO of Expedia. have spent two days trying to book a 2day reservation and contacted the Expedia thru online CHAT 4 times, called directly 2 times and no help. please assist I believe this is price gauging when today after 2 days the reservation is double its price for 2 days.

In April 2020, I booked a trip to Fukuoka using Expedia package - this would cover both flight and the hotel. However, nearing April, the flight schedules kept changing and eventually Japan closed just days before my trip. As such the flight was cancelled by the Airline company and as a result, I would need to cancel the whole package.

Fast forward to 2 years later, I called the Airlines regarding the refund of them cancelling the flight - they mentioned that they can issue a credit shell instead of paying back in cash terms. As the borders of Japan was not opened yet, I decided to wait.

Just last week, (almost 3 years later), when I called the Airlines again on this matter, they asked for an e-ticket number which I do not have (as it was not issued), I called Expedia to ask for it, they said they didn't have it either and they cannot access the system.

Airlines asked me to ask Expedia, Expedia asked me to ask Airlines. In the end, no one wants to own up.

This is such a cheap way to scam customers, Expedia collected the money, and never made sure the ticket was issued. the Airlines can play pretend they do not know as well. So who took the money in the end?

I just got off the phone with a Expedia representative to try and fix an issue.I will give you the whole run down.I canceled a trip to Dominican Republic on Aug 22 2022 and Expedia issued me a refund on the resort that I had booked but gave me an airline credit (JetBlue 966.34). Upon review I noticed that the airline credit expires May 21 2023,I explained to the representative that I can not travel at all until after Oct 2023 due to my strict job related duties so can you somehow give me an extension on the expiration date ? or a refund because I do not want to loose 966.34 due to my travel restrictions. I asked to speak to a supervisor and the representative told me they do not have one. I don't know any business that doesn't have a supervisor to help assist with a customer. Please help me with this situation so I can continue to help promote and be a loyal customer. I am very displeased on the handling of my issue and I dont want to do it but if I have to I will go on my social media platforms and tell my followers not to support this company AT ALL

Itinerary #

[protected]

Airline confirmation

ZBZFWP (JetBlue Airways)

Booked car rental the expedia 1/9/2023 confirmation # AEXP08F4CD, 2/28 thu 3/8 pickup location Orlando, Fl The car rental payable at check in, Collision Damage Plan paid via Visa ending in 4193 at time of booking-1/9/2023

Arrived 2/28/23 to pickup vehicle — Advantage rent a car has no record of Collision Damage payment from Expedia so I paid again $119.92.

Called Expedia to get refund was denied as refund was over 10 days from date of booking — Expedia told me to call the insurance company at [protected] to no avail

So I paid twice for coverage and more expensive at the Advantage rent a car.

I am asking for a refund of the $90

Thanks

Did not email a post that flying to Japan I needed a covid test lost all my money . I travel international every year . 2021 it was still a big deal to go to a certain place . You had to be clean of covid , test before sometimes test on the way back . I waited since 2020 when I had to cancel a Japan trip . Now hearing Japan was open I booked several tickets . Not one statement from Expedia or the airlines that I needed to be vaccinated or get tested 72 hrs in advance . Received an email asking to get my documents in order . Passport and license

are documents . A vaccination card or a test paper are not documents . There should have been a clear covid warning . I lost everything except a few dollars they were willing to give back . There should have been several red flags pointing me to be tested or pointing me to The Japan /US embassy site referencing covid .

We have had to cancel some flight we booked with BA through Expedia. I was going to put a claim through our travel insurance but Expedia offered a free cancellation and would issue a flight credit instead. Thought this was great! How wrong was I?!

When we have come to use the flight credit Expedia have made it nearly impossible for us to use this credit. We found the flights we wanted to use it for roughly costing about £4,000 in total as a new booking. When trying to use the credit this cost jumps up to £11,000! So we are actually better off making a new booking than using the credit.

We've tried lots of different flights and all end up the same - them trying to charge us crazy money. Those costs are not affordable for us.

We've tried to resolve with Expedia and BA directly and no one wants to help or offer any support whatsoever. Expedia blame BA and BA blame Expedia.

We've now asked to have our childrens credit transferred to the adults to make it more affordable for us to use. They have refused to do this which I don't understand since the children wouldn't be able to book a flight and use this credit themselves.

I booked a fully changeable/cancelable hotel through Expedia on November 18th. On November 19th, I found a lower rate through the hotel website. I called Expedia and spoke to an agent to cancel it. She advised me she could offer me the same rate as the hotel and change my reservation free of charge. I specifically asked her if the new rate was refundable/cancelable. She said yes. I made the change. As it turned out, I had to cancel the reservation and I did so within the cancelation period. When I called Expedia, the agent advised me that it was nonrefundable (the hotel would not refund it - she blamed the hotel). I called the hotel and spoke with the manager and he advised me that it was indeed refundable and even sent me the refund notice that he sent to Expedia. Expedia refuses to refund me, even though they got their money back. I have been going back and forth since December with Expedia and Synchrony Bank to no avail.

I have booked 3 night stay with refundable hotel for Summer in Jan 2023

hotel price increased 60% in Feb 2023

i wanted to reduce 1 night so keep 2 night out of 3 nights

Expedia asked me for more money to reduce 1 night

their system will not allow me to redudce 1 night, all they do is cancel 3 nights and book again 2 nights a current price

200 x 3 = 600 paid in Jan

to change to 2 night i have to pay 40 $ in Feb 320 x 2 = 640

this is wrong as i have already paid now i am giving back my night to expedia for selling at higher price to next customer.

i can just keep 3 nights and leave hotel empty for 3rd night ( this is all for expedia business but hurting to cutomer and Hotel and next customer )

this will make current customer loose 1 night money

this will make hotel loose addition money for that night

this will make next customer not able to book that 3rd night

who made money expedia for not having to spend money to fix its WEBSITE

now in March hotel is sold out for Summer in march

so i can not even change to 2 nights as expedia Website and also 3 agents i called said there is no room available so you can not change reduce your 3 night stay to 2 night stay

i already have room i don't need a new room - we are current times or

let this BIG it company do what they do best take customer money and provide frustration and anxiety in return.

Helpdesk agent took 4 hours on the phone ( between 3 agents ) they are being paid by Expedia from our profit but who is paying me to be there on that call ?

Date of car rental booking is 02/03-05/03 2023. scheduled to pick 1100 on 02/03/23 and we arrive at 6pm…Usave cancelled our online booking because they say we were two hours late. Usave insisted start all over with new payment and paperwork which took quite a long time to complete. when we return home expedia charged us $70 extra and we were not inform.

I am absolutely disgusted in the way you deal with holidays, we have made a booking through you for an all inclusive vacation, we have paid the full amount which gave us a garden room, however a delux sea view room became available so we decided to to upgrade to it, the cost was $63 dollars which wasn't a problem, however to enable us to to that we had to pay a further £960

again so that we could obtain the room as your assistant requested, the $63 dollars would be taken out to pay for the upgrade and the remainder of the £960 remainder or what was left would be paid back. it was repaid into the account but the agent handling the process completely messed up the reservation and it was down graded to a bed and breakfast when we have already paid for all inclusive ! We leave on the 15th of march and i want this resolving ASAP, none of your staff can't seem to understand the situation as it is marked down as bed and breakfast only ! this is truly a shocking state of affairs from yoursevle's we will be seeking a heavy compensation from you, myself and my partner have suffered massive stress over this and i have spent countless hours on the phone and numerous emails back and forth.Our Ref is [protected] you can contact on Mr Scott Page [protected] i need to speak with someone who can sort this out, i am extremely dissapointed with your company a total let down to say the least.

My Email is [protected]@yahoo.co.uk

Good morning, i bought two air tickets on Expedia web last January 2023. The Expedia schedule is [protected]. The air tickets were of ViVa Airlines Peru and were schedule to depart on March 2nd (Today). But last Monday ViVAir cancelled all flights. I have lost my air tickets that cost me us$873.09 and all this issue ruined my vacation trip. I called Viva Air but nobody answers the phone, email and neither the webpage. I called Expedia and who answer told me Expedia has no responsibility. But for me Expedia has main responsibility in this issue because Expedia sold me a not reliable service. i Sorry but I feel that I trust Expedia and i have been cheated.

Thank you!

Contact Expedia customer service to ask assistance for changing date/time of flights. His name is "BOS" and he is so rude! He did not exert an effort to find another phone line to get in touch with airlines, he just kept insisting that number they provided with them is not working. I myself provided a number to him to reach out the airline and finally he reached the airline, but he wants me to call them to cancel my booking. He kept arguing with me that I should be the one cancelling coz it is not ticketed yet. I told him that is not my problem, I want to cancel my reservation that is less than 24 hrs but he is insisting that I should be calling the airlines to cancel it. He is so rude and argumentative, and he commented to his coworker that I am dramatic or finicky. What kind of service is that! He is asking anything he can help but there is NOTHING that he able to help coz he wants me to do his job. Is that kind of service Expedia has? So upsetting that there is a kind of service like that!

I booked accommodation on hotels.com and then wanted to change the payment card. I was informed by the agent that I would need to cancel and rebook but since I was within the free cancellation period so there would be no penalties so I confirmed.

I then rebooked using my proper card and a few days later had to cancel due to a family emergency. I was told I would have to pay a cancellation fee for this one to which I agreed.

I now have 2 nights cancellation fee that has been charged by the hotel.

I used the live chat and spoke to Rommel who informed me that since I was within the free cancellation period, there would be no penalties for either booking and these were simply preauthorisations that would disappear after 7 days

They have not and have now been charged.

Please find attached the conversations with your agents and a the charges by the hotel.

The hotel stay--TERRIBLE! I was bitten muliple times from head to toe from bed bugs.I woke up out of a dead sleep w/ burning, itchy red welts all over my body. I squashed one & immediately left a blood smear on the sheets. I immediately "jumped" out of bed & took the hottest shower I could stand. I left the property asap. Called Expedia 2/25, 2/26 & 2/28. They said since the property refused the refund, Expedia is too. I ended up leaving that property a little after 11pm. Obviously didn't stay their the whole night.

When booking a travel package, Expedia website automatically changed flight booking in the process of searching for hotel options, from my infant being from on-lap to reserving another seat (see video).

Secondly, the infant selection option appears only if selecting a "package" (not available, eg. when selecting "Stay" + "Flight", see screenshot) or buried in a menu on a following page. The latter is only clear when re-selecting the same passenger options again but only the follow up page.

Nor does the website does not make this selection clear at time of the booking procedure, and the result of the booking information on this in small font under passenger name in itinerary after the booking is complete.

Unfortunately this went uncaught until near time of flight, when checking in the airline.

The overseas support team, has not helpful/capable of issuing refund.

There is no contact point nearer to HQ in US.

A call to support resulted over1 and half hour, much of it with support agent to fish out the actual cost of the infant's ticket (there is no per-person flight cost breakdown in the trip itinerary) and to show there are issues with website.

I managed to reach the manager who insisted the selection was my choice and ultimately refused to issue a refund.

I have screenshot video on Expedia website replicating how this would have occurred at time of booking.

Cancelled my itinerary the same day it was booked on Expedia February 4 2023 for an American Airline flight, and have not received the total refund. Expedia says it was refunded to the airline and the airline says Expedia is who I need to speak with. I have been going round and round on this for three weeks to no avail. Each business points the finger at the other and I still have not received the full amount and evidently have just been robbed by some corporate computer.

Received an email on Presidents Day at 5:20am that my flight had been changed from 10:35am to 6:21am. Called customer service at 2:20pm on the next day and was told they would do nothing because I did not call them within 24 hours of the email being sent. There is no mention of any time restriction in the email. When I asked to speak with a supervisor I was told (after sitting on hold for 20 minutes) that one was not available, and I should call back "in a few hours".

Rental car booked for Ft Lauderdale Feb 11-18, Trip Itinerary #[protected] with U-Save rental agency. The day before our trip, my insurance agent (Erie Insurance) informed me that my insurance policy covered me while driving the rental car. Then upon reading the fine print from U-Save as to what documents I needed as proof, I noticed that they only recognize the "top 10 insurance companies". But Erie Insurance was not listed, so I called U-Save about this fact. They recommended that I buy insurance from them at $30/day. I then asked them if they accept Expedia insurance that you had sent me at $10/day. U-Save said they would accept Expedia Insurance, so I then paid $80 for the Expedia Damage Plan itinerary #[protected].

After arriving at U-Save, my experience was a nightmare. I waited over 90 minutes to see the lone representative who informed me that I needed to buy their insurance for $30/day. He insisted that the Expedia insurance was insufficient to rent their car. While waiting in line, I noticed that every customer got fleeced for the U-Save insurance at $30/day plus Sunpass for $15/day. I walked out without getting a car and used Uber for my trip. The next day I tried to then cancel my Expedia insurance, but was unable. I am disappointed and will never use U-Save again. Dito for your insurance. John Herr

Saturday 02/11/23 -Contacted to reschedule due to severe family illness. Expedia promised to call resort when they opened Monday in time for either a full refund, or at least a standard policy penalty of only two days out of the 7 we booked months earlier. I was unable to contact the hotel until Expedia had done their part to release the reservation

Miguel -Expedia (02/11/23) - 2:39 PM

"Oh no there is an issue now, it seems that reservation department is close at this time, they are available from Monday to Friday, so in this case I can assign this to my team and WE WILL CALL THEM BACK ON MONDAY to request the full refund" (THIS DID NOT HAPPEN)

me (02/11/23) - 2:50 PM

"okay that will be fine...hopefully we can get a full refund and rebook with them...if not we'll just cancel and then start over again...is this correct procedure?"

2:52 PM

Miguel- Expedia

"sure but you will just need to get the email confirmation first to cancel the hotel portion" (THERE WAS NO EMAIL CONFIRMATION EVER SENT BY EXPEDIA OR THE RESORT)

me-

2:52 PM

oh, okay, sounds good...

Expedia then emailed us saying the hotels policy did not allow a refund of any kind. This was on Wednesday 02/15/23 which now indicated we we "no-shows" and not due anything back.

When I called the resort on Monday morning they were not allowed to work with me as it was a third-part booking. Expedia cost us almost $4,000.00 because they did not cancel this reservation as they said they would. The cancellation time was valid until 02/13/2023...plenty of time. They dropped the ball and then blamed us for the hotels policy.

Full refund as per resort policy- Cancellations and no shows are charged two days stay plus taxes.

As of 02/18/23 the booking has STILL not been cancelled

From Expedia booking site-

Cancellations or changes made after 11:59pm (property local time) on Feb 10, 2023 OR NO-SHOWS are subject to a property fee equal to the FIRST AND SECOND rates plus taxes and fees.

I purchased through Expedia. ca an airline ticket from Ottawa to Whitehorse on Jan. 7, 2023. Expedia itinerary number: [protected]; Air Canada Confirmation code: 2PHECZ; Expedia. ca Confirmation code:2PHECZ.

Departure from Ottawa (flight number AC345) was delayed by 2 hours due to "electric issue" according to the captain, resulting in missing my connection in Vancouver to flight AC8103 to Whitehorse. I was rebooked on flight AC8099 on Jan. 8.

Air Canada refused to pay for a hotel in Vancouver and I had to pay $173.99 for a room at Quality Hotel Airport South on Jan. 7. VISA Receipt number: C84134419-[protected]. Further more I had to pay for the night of Jan. 7 the sum of $125.46 at the Sternwheeler Hotel in Whitehorse also booked for14 days through Expedia. ca.

I am therefore requesting a reimbursement of $299.45

Thank you for your prompt attention to this matter.

Laszlo Szabo

1010 Plante Drive

OTTAWA. ON. K1V 9E6

[protected]

[protected]@sympatico. ca