I am writing you in extreme disappointment regarding the hotel stay I booked (but never even bothered to stay).
My partner and I arrived around 6PM and upon checking in we were asked if we'd like breakfast (at an additional rate) - I was a little shocked by this because it is posted all over your website (Expedia) and also on their own website, plus on their brochures that breakfast was included! I had tried to let them know I spent $140 on this room, I feel breakfast should be included, especially if advertised!! I did not really receive a response from the front desk staff other than repeating himself 5 times that we could pay extra if we wanted to eat breakfast.
Once already irritated, we ventured up to our "suite"…
When we entered our room, it must have been 10-15 degrees in there… absolutely freezing. We immediately turned the heat on and waited a little bit - no heat. We tried turning on the TV to use the Netflix/Wi-Fi music option however the little machines wouldn't connect to their internet connection. We used our own cellphone data to play some music so avoid hearing everything else happening within the inn (walls were definitely not sound proof, that was also a little awkward.)
My partner and I decided to try and get warm, we'd mix up some drinks - there were no cups, other than little bathroom cups - also there were no ice machine, no fridge, nothing! We had brought our own microwavable supper, and couldn't even eat. I had went downstairs to enquire in hopes maybe you had to request a microwave, glasses, etc. however you couldn't - they just didn't have microwaves. The front desk supplied us with 2 cups that I could take back up into the room.
My partner and I decided we might as well go out for the night, grab food even though we had already bought what we thought was going to be supper… We thought maybe the bath tub would ease our anger and let go of some stress - well, maybe I would have been tempted to jump in if there weren't DEAD spiders just sitting in the tub….. ugh.
We jumped in the shower and attempted to get ready in our STILL freezing cold room. The mirror they had against the wall beside the TV was so old and fogged you couldn't even see yourself in it. Nonetheless, we got ready and headed out. After we got back to our room, we realized it was STILL 15 degrees in the room, I cannot sleep in the cold - at this point it was late at night and really not worth the uncomfortable feeling to stay. WE PACKED OUR BAGS AND LEFT!!!
$130. Even though I used all of my points and also paid some out of pocket, I am so upset that I wasted it on this place. I would be absolutely DEVISTATED if this was my honeymoon.
I do not recommend this place to anyone, nor would I ever go back.
I would like to request some sort of compensation for completely ruining our 1 night stay - thank goodness it wasn't any longer.