Expedia
reviews and complaints

I booked my entire trip to Lisbon & Spain through expedia.com. But my flight from SFO to LHR was delayed 17 hours so I would not be there to check in for my first night hotel. I called expedia immediately. They said they had to call the hotel for manager's approval. Now I am back from the trip & calling expedia again. They refused to refund me for the one night hotel which I did not stay.

Here is my annoyance w expedia. I paid them, they could have chose to refund me but they chose to be on the hotel side & refuse to refund me.

I work for a state government agency that is state tax exempt.

I have a person that stayed at the Motel 6 hotel in Jennings, Louisiana.

The Hotel would not credit the taxes. They said Expedia would have to do it. It is hard to contact Expedia by phone. I tried to call you several times at several different numbers. I tried to go online to their website but i get constant questions to prove that i am a human and not a bod. it never ends. I emailed them also at [protected]@expedia.com but I never got a response.

We are prohibited from paying taxes. Please tell me how I can get the taxes credited by responding as soon as possible, and PLEASE respond with a valid phone number so if this happens again, (I hope that it does not), it will be easier to reach you.

I purchased tickets on American airlines through Expedia months ago. When it came time to check-in I see that flights were changed, and I could not make those flights and when speaking to customer service with Expedia she told me I could be refunded for those flights because the airline changed things.

Flight was RDU - Nashville TN the 6th of Oct

But our return flight I cancelled as well because we ended up not going.

Flight was Nashville TN- RDU the 10th of Oct @ 2pm

I purchased the insurance on these flights because my husband is in the military and thing change so much and I would like my money back not these airline credits.

Itinerary # [protected]

Thank you for your help!

Reference: Reservation for RC Hengl

Comfort Inn Ft Collins North

Expedia Itinerary #[protected]

Comfort Inn Cancellation # [protected]

A room was books thru Expedia for a one-night stay, on Oct. 10 2022, at the Comfort Inn North in Ft Collins CO. Expedia posted a charge of $93.35 to my credit card on Oct. 7th at the time of booking for the full amount quoted on their web site for the room. On Expedia’s web site the room was listed as pet friendly.

Upon arriving in Ft. Collins and attempting to check in I was informed that I would be required to pay a $25.00 Pet Fee and an additional $25.00 because my dog was over 25 pounds. When I informed that that that was not listed on the Expedia site; I was informed that I could pay it or my reservation would be canceled I refused and they cancelled the room, Ref: Cancellation # [protected]. I requested a refund for the room and was informed that was not their problem and to take it up with my ”Third Party Vendor” Expedia. Nice way to tell you to go pound sand and don’t book thru Expedia.

I dispute the validity of the charge and request an immediate refund to my account. The la Quinta motel next door was the most pet friendly I have had the pleasure of staying at.

I purchased a ticket (booking number [protected]) during the afternoon of October 10th and paid by my VISA debit card. The ticket was to fly from Maputo, Mozambique to Lusaka, Zambia return - leaving early morning on the 11th and returning on the 18th.

I did not receive the confirmation or invoice before leaving for the airport early in the morning. Once there I was told there was no booking for me. I then had to purchase another ticket directly with Airlink, South Africa.

I have since received the confirmation mail and invoice and would very much appreciate you refunding my US$ 814.00 without delay.

Thank you,

Dinah Haslimann

We had booked a trip to Las Vegas from Athens, Greece through Expedia. The trip itinerary was Athens-New York, New York-Las Vegas and the same for the return. When arrived in New York we received a text message to check our emails as there is a change in our flights and a response is requested. We checked our emails and saw an email from Expedia (only) that said that the airlines changed our flights and in order to get to Las Vegas we had to go through Salt Lake City and travel in couch (instead of business that we had booked for the whole trip)! The email was clear that we only had two options. Either go to Salt Lake City or cancel the trip! And all this 1 hour before boarding to our original flight from NY straight to LV! We panicked of course and got really confused and frustrated! What the hell was that and why they made this terrible last-minute change? In the meantime, we receive an email directly from the airline that informed us that our (original) flight will be delayed for about an hour. Just that. No changes. Nothing else! So, we had to rush to the airline's counter to see what is going on! The airline knew nothing of this Salt Lake stopover and said they did no such thing. Our original flight was still on and we were still its passengers! So, you understand our confusion... As we needed time to clear all this up, then, we had to run to our gate in order not to miss our flight! All this made our travel experience just terrible and never wanting to book via Expedia ever again! What a misleading email, they sent! And when I talked to Expedia, they said that this email was just a proposal as our flight was delayed! So, they propose to arrive in our final destination 2 hours later than the original flight (with the delay)! I told them this does not make sense and additionally, the email mentions nothing of just a suggestion! It was very clear that we had no choice! The admitted in the end, after my insisting, that yes, the email is not as clear as it should be, but still, it is not their fault! I've asked for a compensation for all this trouble. No reply yet, but I do not believe I will get any...

I cancelled a reservation weeks before I would have owed some of my deposit per the "contract language" on the Expedia web site. Upon cancellation I immediately received an Expedia email stating my full deposit would be returned. Next day I get a partial return from the property owners. I ask Expedia to investigate, and they call the property owners who they charged me an administrative fee and do not do 100% deposit refunds at any time. Expediate told me too bad, I need to argue with the property owners. Expedia brings zero value added, they are just a middleman - con man front for customer service. I was put on hold for 90 minutes when I asked to talk to a supervisor, and I hung up after being on hold for 90minutes (yea stupid me thinking there is someone there who helps the traveler. From now on I will never use Expedia

i made a reservation for a king bed double room (not 2 king beds - but 1 king bed, and a couch/sitting area) at quality inn & suites for the dates 9/30 - 10/2. i paid in full.

when i got to the hotel i discovered that i was given a double queen room. i called john at the front desk who told me the only thing he could offer was a king smoking room. this was unacceptable. i showed him the reservation on my account page at expedia and he said expedia messed up, they do not offer the room expedia shows in the quality inn room choices that i reserved, and he was not in a position to offer a refund. (expedia uses the term double room - quality inn uses the term efficiency room from their website) i contacted expedia immediately - of the 2 agents i spoke to both used the same scripted answer to say that the hotel was firm on its cancellation policy and that i could not receive a refund. and “sorry”. it is obvious that expedia does not have customer protections in place when hotels fail to fulfil a reservation. this was clearly a bait and switch type of situation and i have been ripped off.

We rented a car through the Expedia website, using Sixt car rental; we booked on Mon, Sep 26 - Thu, Sep 29. The amount that was given to us by Expedia was $224.94. Unfortunately, when we arrived to pick up the car on Sixt, they said they didn't have this car available and weren't responsible for Expedia's mistake. The only vehicle they had was a Cadillac Xt6 that went for $447.63, which we had to take because it was almost midnight, and my whole family had to leave because of Hurricane Ian, and we had no choice.

I want the difference in the amount paid because Sixt Rent a car said they are not responsible for Expedia's error.

I tried contacting Expedia customer care to refund me my money back, but I can't talk to them.

Confirmation #[protected] and the Itinerary # [protected]

On September 30 we arrived by car at the Barrington Hotel in Halifax. The road was under construction.

Expedia sent a message from the hotel about how to navigate the streets but I did not receive it until we were here. The Expedia ad for this place said it had valet parking. Apparently they haven't for 3 years and Expedia had been informed.

Parking was in a separate building with a complex path to return to the hotel lobby involving stairs as well as concrete floors and an elevator. John has COPD and had to use his rescue inhaler twice getting to the lobby. I have had knee problems for years but, as long as I don't lift and carry anything too heavy I'm fine.

Today we are still recovering.

I did phone from the parking garage but the young woman at the front desk did nothing to help us.

However it was misleading advertising from Expedia that caused the situition.

This situation was caused by Expedia according to the Hotel manager

For The Oread Hotel in Lawrence, Kansas the itinerary for a visitor was charged twice on the depts Visa Card. We have typed in the last 4 digits of our card that was used for the reservation as well as the itinerary numbers, which is the same for the double charges and the search engine on Expedia.com does not recognize either of the numbers, even though the visit is set for this October 2022 and has been finalized, but, our department of Sociology is being billed twice for the room when we should just be charged an extra 14.99 for the reservation request.

Please email me Jan Emerson at [protected]@ku.edu to assist me or our Office Manager Bethany Engel at [protected] or [protected]@ku.edu so that I can get our Dept Visa Card reimbursed for the amount of $314.99.

This itinerary number that has been double billed is: [protected].

My family and I have used Expedia to book all our vacations for many years and we have not had any issues until this recent trip. My wife, our 2 kids and I recently booked a 7-night stay at La Quinta Inn and Suites in Virginia Beach (Itinerary # [protected]). There were numerous listings in Virginia Beach on Expedia. The reasons we chose La Quinta were based on the price and amenity information listed on the Expedia website. Expedia listed this particular La Quinta as having on-site laundry, housekeeping services, indoor pool and fitness room. My family and I intended to make use of all of these amenities. Upon arrival to Virginia Beach, we check into La Quinta, as per our Expedia reservation. It was late in the evening and we all headed to our room. When we entered the room, there was a green sheet of paper on the desk with guest information. This paper indicated that there were no on-site laundry services and no housekeeping services. After calling the front desk to inquire about this, we were also notified that the hotel was undergoing some construction and remodeling and that there was also no indoor pool or fitness room available for guests. It was late at night, so we got settled in our room and figured we would look into the situation further in the morning. Upon further review, we noticed a stain on the floor leading to the bathroom and another stain on the lower hinge of the bathroom door. We were not sure what these stains were, but after less than an hour, we were sure that we would not be spending a week at this La Quinta. We promptly checked out in the morning and booked another hotel (through Expedia) for the remainder of our 7-night stay. Once we were settled into our new hotel room, I contacted Expedia and spent several hours of telephone discussions and online chatting dealing with Expedia representatives to obtain a refund on the original trip that we booked at La Quinta. I spoke with several people and was given various/inconsistent answers regarding my refund request. One Expedia representative attempted to negotiate a refund with La Quinta while I stayed on hold. He was able to negotiate a partial refund, but he stated that there was not a hotel manager on-site at the time and that was all he could do at that time. I stated that I would call Expedia back in the morning. The next morning, I attempted to call Expedia, but there was a significant hold time, so I enter the online chat on their website. An Expedia representative told me (via online chat) that there was nothing more Expedia could refund me and that if I wanted a full refund I would need to contact La Quinta directly. I thanked the representative and immediately called La Quinta. The La Quinta manager was able to find my family’s booking and said that they had already refunded as much money as they could and that since I had booked through Expedia, I needed to contact Expedia directly. I thanked her and immediately contacted Expedia. I was told by Expedia representative Jennifer that Expedia had done as much as the could and that it was up to La Quinta to make things right and that if I wasn’t satisfied I could dispute the charges with my credit card company. Basically, Expedia and La Quinta are blaming each other for this situation and my family and I are out $760.69 for a one night stay at a dirty, misrepresented room. As a long time Expedia user, I am calling for Expedia to stand behind their customers and make this right. We are not spending $760.69 for a one night stay at ANY hotel, let alone a sloppy, rundown La Quinta. Please resolve this issue and refund us in the full amount. Thank you.

I hav made numerous calls, and I was told I could have a refund as well as gift the flight which was orignally supposed to be round trip and they changed it to ONE way. It's $509 for the orignal round trip, and I have no need to go to Ohio nor any need for a one way to any destination. I simply want the refund promised from a previous phone conversation as Expedia connot be trusted nor do they follow through. They are trying to scam me into paying more to avoid simply giving me my refund. The reality is what will happen that too will fall through leading to more money wasted needed to be refunded. So, Expedia, do the RIGHT THING: REFUND THE $509.40 TO MY CARD INSTEAD OF ATTEMPING TO FORCE ME INTO A FLIGHT I DO NOT NEED OR WANT.

INTINERARY # [protected] TO HEATHER M. MINTON AT 28106 LAYTON RD LAUREL DE 19956

I take one vacation a year in September as an anniversary gift to my fiancé. This year was Las Vegas. I booked a flight, hotel, and rental car for 5 days all at once in February.

September comes we get on the plane no problem, get to the car pick up place at midnight when the plane landed and they tell me they don't have any cars. No cars? How can that be? I booked my car 8 MONTHS in advance. All they could say was "it's a busy weekend" "come back tomorrow". Excuse me. It's midnight and we are in a place we've never been before with no car that we need for 5 days. I walked to a different car rental place in the same building(in hopes i could get one from somewhere else) but they also said they had no cars. So we got a taxi to the hotel. Check in to the hotel, no problem. So my reservation made 8 MONTHS in advance was easily honored by the airline and hotel somehow the car is not? We wake up the next morning at 5:30am and call the place the car was supposed to be at. All they can tell us is that they have no cars and that they can't do anything because i booked through a 3rd party so i would have to call them. So we call Expedia because that's who i booked through. How or why the car place has no responsibility for the fact that they personally did not have a car for me makes no sense. To me if i reserve a car it should be in the lot off limits until i pick it up, otherwise what's the point of reserving one? Also if i didn't get it who did? Someone who booked it a week ago? A month ago? Someone who just walked up? A reservation made 8 MONTHS in advance should be priority if you ask me. Oh not to mention i NEVER received any kind of email or text about there not being any cars. The flight emailed me and texed me days before. The hotel emailed me days before. The restaurant i had reservations to emailed me, but no heads up at all for the car.

Ok so we call Expedia tell them the issue. It's a bunch of I'm sorry we can refund you. Well a refund is all good and well except for the fact that i still need a car for 5 days. We were supposed to drive to the grand canyon our first day and the hoover dam the second. We had a concert to go to the third day and dinner reservations for the fouth. The fifth day we were to use the car around town after checking out of the hotel at 11am until our flight at 9pm. Okay so im talking to the Expedia guy and i tell him i need a car regardless. Low and behold he says he found me a car. No way! He says it's close by and i can get it that day. So he asks if i want a refund again. I said "you can give me the refund as long as you promise once i get to the car place they have one" he said "yes ma'am they do" i said "ok". He sends me a conformation, we get a Lyft ride to the car place, walk in, show our reservation, and that guy says they don't have any cars. What? The Expedia guy just told me you had a car and reserved it. Nope not the case. This guy proceeded to tell me that Expedia keeps making reservations for cars they don't have. By the time our conversation was over this car place had 58 reservations all from Expedia with no cars to give out. How? How does a company get to tell people 8 MONTHS ago they'll have a car when they won't? How can a company keep booking cars for people when there are no cars? Don't they have the insight? Isn't that way we use them, so they find a car and make sure it's there? So we left there by another Lyft back to the hotel. Did i get a refund? Yes. Did we get to do what we had planned to do for 8 MONTHS? NO! No grand canyon no hoover damn. We are not rich. I save all year for one trip. We won't be able to go back and see these things. On top of that we walked everywhere we went or got lyfts. So i spent a bunch of money on rides i wasn't prepared to pay for and we walked miles and miles almost every day. Just imagine if our hotel wasn't 5-10 min rides to everything. Just imagine if we were older and couldn't walk. What if we weren't in decent shape and couldn't walk? What if we had kids and had to have them walk everywhere? We never would've made it. We walked to and from the strip one day. We walked to and from the concert. We walked to and from the strip another day and back the night of the dinner. Then on the last day when we checked out at 11am because we didn't have a car we walked to and from the strip again and sat in the hotel lobby for hours until we got another Lyft to the airport.

Some will say "atleast you got a refund" and i agree i am happy i got a refund, but duh! I never got a car so i should get a refund. But the refund didn't do anything for our trip. The issue is the fact that I made the reservation for the car almost a year in advance and it wasn't there. The issue is no one did anything in the moment to help me. I was left in a place i don't know to just figure it out and when i took the initiative to do so Expedia lied to me again by saying they got me a car when they didn't. The issue is that Expedia was allowed to give reserved cars away and leave people high and dry (there were about 10 people waiting for taxi's the night i went to pick my car up) all of which were told the same thing. The issue is Expedia was allowed to keep booking cars to different car agencies when there were no cars. What about the 58 people the 2nd car place had to tell after me that were told there weren't any cars? How is this possible and why is it okay? At the end of the day a reservation is a reservation.

Do you make a reservation at a restaurant and when you get there your table has been given to someone else? No. Do you make a reservation at a hotel and when you get there someone else has your room? No. Do you reserve a cabana at an amusement park or a picnic bench at a park and when you get there they're all taken? No. It's as simple as that and that's the moral of the story/situation. I made a reservation 8 MONTHS in advance and everything was available except the car. I can't tell Expedia what to do but i know anyone that works there wouldn't want that to happen to them and a refund doesn't suffice for the experiences we missed out on because they didn't fulfill their duty and do their job by providing a car that was paid for and reserved well in advance.

This is about my budget car reservation on Sept 21 In Frankfurt.

It was confined by Expedia AND then I checked in online a few days before at Budget and it was confirmed to by them. I have their email still.

When I arrived at the car rental place after spending €33 on a cab car was not available ie re-leased to another person. Plus another €35 to drive back to FRA airport to book another car now more than TWICE AS EXPENSIVE.

To whom it may concern.

My account is [protected]@yahoo.com.

I write in reference to my booking at Rowhill Grange Hotel & Utopia Spa booked between 20 – 22 Sep. 22. Confirmation: MD29912524

Expedia itinerary: [protected]. I am seeking for the refund of the cancellation fees unjustly taken from my account. Instead of circa £148 that I should have been charged, I have been charged £364.80. I am therefore asking that, in the minimum, the excess charge should be immediately refunded.

I will also like to draw your attention to the chat I had with both your virtual assistant and your in-person agents over this same period. Finally, I will like to reference a returned phone call from your agent to me on Wednesday,, 21st September, 2022 at 11:49am GMT. These will give a full picture of the events that has transpired on this matter.

The Background

On 20th September, via the online chat, I started the process of cancellation of the reservation, having found the hotel to have being sub standard and not meeting required standard.

In my interaction with your online virtual assistant, I advised that I wanted to cancel the reservation and was advised of a charge of £148.50. Thereafter, I was given three options of which I selected the contact agent option and immediately advised the agent, Michelle, of the request to proceed with the cancellation.

Without personally requesting waiver or even referencing one, Michelle advised that she would contact the hotel to try and waive the charge of £148.50. She was unable to conclude the process as she couldn't reach the hotel. She advised that she had escalated and all I had to do was to hold on and await feedback from Expedia. At this time, my expectation was that I would either get full waiver or get charged circa £148.50 since the request for cancellation was already submitted and was being processed.

To my surprise, the following day, I noticed a full charge of £364.80 on my account. I immediately sought to contact Expedia, believing this was a mistake. On reaching out to Expedia, I was advised by all the agents I spoke to that I had to be charged such because I cancelled. All my explanation on the sequence of events and how it's unreasonable to have being charged double what i would have being charged in the first place seemed to mean nothing to the agents I spoke to. I am not even sure they understand the significance of this matter.

I pointed out to them that at the time of cancellation, the advised cancellation charge was £148.50 and not £364.50 and that it was the agent that offered to seek to waive the cancellation fee. I explained that I do not understand how I am being penalized for a cancellation process I initiated on time but which was delayed by Expedia.

While Michelle had the best intention which I fully respect and appreciate, I do not understand why we are here where I am being charged full fee when I should only have being charged the day rate.

I am therefore escalating this for a quick resolutions.

Resolution.

I will therefore like a full investigation on this matter as I am sure it will be discovered that had Michelle proceeded to cancel at the time of my request, the only charge I would have had to pay was £148.50. I therefore do not understand why I am being double charge for something that was out of my control.

I look forward to expedited investigation and resolution.

Please feel free to call me if you require further information.

Many thanks.

Ade

We purchase a vacation package to Puerto Rico on 09/07/22 total amount of $1,421.96. Which try to get our money back because of the Hurricane Fiona, which is natural disaster, the island was closed. We couldnt get anyone to refund us the monies no one would help us to resolve this matter. Expedia play games, stating that will get back to us keep hanging up and saying that we need to get confirmation from the airlines and hotels. Yet when try to do that hotal and Airline state they didn't received any payment for this at all. All we want is out money back that we paid upfront which is the $1,421.96. We did not plan on natural cathasthropy, why shoud go a place where we will endangerour our lives. I need your help with this, thank you.

Hello,

I went to Greece this summer with my family. We were six (6) individuals. At the time that I booked my son's return flight, from Paros, GR to Athens, GR and there were no seats available with the rest of us, so I booked him on a later flight.

Alas, we found out there was space on the same flight as the rest of us, so I canceled the flight and rebooked him to join us. My refund/credit is still pending and I have no idea how to proceed. I called Expedia this summer and they said they would honor strictly a credit which I was fine with.

Here I am today ready to book my next flight, and no credit. Today I called again and they washed their hands in saying, it's with the 2nd party being an agent called Travelfusion. They too washed their hands and say it falls with Expedia.

Expedia also told me to deal with Aegean Airline but I DO NOT WANT A CREDIT WITH AEGEAN AIRLINE. I want my credit with Expedia as they are the source I used and continue to use regularly.

My son's flight reference was: with Expedia was: [protected] under the name Thomas Plamondon. The Aegean agent cancelled the Athens to Paros flight (on June 15th 2022) under the reservation 4J7K6D. (since Thomas was flying with the TB7UR9 reservation code with Hahn Air Systems.

Kindly look into this matter.

Frustrated,

Francois Plamondon

I am a gold member of Hotels.Com and I travel frequently. I have been booking through Hotels.com for over 10 years and never had any issues at all. On September 7, 2022, I arrived at the Hyatt Place Corpus Christi at 6:00 PM and was told by a man at the front desk he did not have a reservation for me. I presented him with my reservation number [protected]) and he said it was not in the system and I should return in an hour. I returned at 7:00 PM and he said he still had no reservation for me and I should go to dinner. I returned with my wife at 10:00 pm by this point we are upset and demanding some sort of explanation. He told us it seemed as if we were drinking and if we did not leave he would call the cops. I left and got another room somewhere else. When I called Hotels.Com to get a refund and an explanation they called the manager of the hotel who told them I never showed up and never called to cancel so they would not issue a refund. This is not true and I feel as though someone is being dishonest about the whole situation. I feel I am owed an apology and my money back at the very least. If I do not hear back from you I will seek legal action against Expedia and Hyatt.

Tim Bentley, [protected]@pyramidatx.com, [protected]