Expedia
reviews and complaints

This flight was booked and then cancelled due to covid and flight cancellations prevalent during that time. I have reviewed my cancellation confirmation and do not see an expiration date on the confirmation.

I attempted to redeem these credits in May of 2022 due to a medical emergency but was told by the airlines that Expedia controlled that process since I purchased tickets through Expedia. they did refund the extra fees such as baggage and seating. I went thru the redemption process with Expedia and was told I could not redeem any credits due to the system being broken. I traveled to my destination by driving due to the emergency.

I am now aware that Expedia will forfeit my credits on the 29th of this month without any warning or alternatives offered. my position is that when I tried to redeem the credits you were not able to provide them so any agreements that I was unaware of has been breached by Expedia for non delivery of legitimate and timely requested credits.

I am requested a confirmed extension of 1 year or a full refund.

please advise.

Pleas Ray Eaton

[protected]

Itinerary #[protected]

We departed from Copenhagen to Amsterdam on the 01-11-2022. Our plane was scheduled to land 21:55 and last check in was 22:00. The day before i had called them to ask if it is possible to check in after 22:00. They agreed that i was going to call them 21:55 when the plane landed. However, our plane was delayed and i tried calling multiple time 21:55, nobody picked up the phone. Which led us to hav to book another hotel for the first night and still pay for tis one.

I booked a package with Expedia to include flight and hotel, when I called I was disconnected several times and an agent said they couldnt find my booking.

After giving the same information 4xs they located my booking, I asked about the cancellation policy noting I did NOT want to cancel anything. Literally 2 seconds later I receive an email that my hotel was cancelled RIGHT after the agent emailed my itinerary. When I asked why it was cancelled, they said they dont know to call a different number who then advised it shows on the system I cancelled. Please keep in mind I was never on the site and only accessed the email and called to confirm my booking.

I now have no hotel and they will not refund, provide a voucher or literally do anything to help considering I didnt cancel anything on my end.

I have never had a company advise that they have poof I canceled something when I know I didnt. I provided them with screen shots of the emails coming within 5 mins of each other. STILL I am being blamed for canceling my own reservation.

I am now forced to book the hotel again at much higher price of course.

I wish they would have done something to help considering I have used the site in the past.

I dont know who this will help, but think twice before booking and calling an agent.

I’ve tried to get this issue resolved several times but each time I’ve been given the runaround. I thought I would try one more time before taking legal action.

I made a booking on Agean Airlines via Expedia refer Expedia itinerary #[protected]/ Agean #K5HE2J. I must also point out this booking was in Business Class and per Agean Business Class is refundable.

Initially Agean made several changes and cancellations to the booking in fact I contacted them direct and made a payment for the change however we finished up canceling the trip and they did refund the money for the changes we made.

When I asked about the original booking they advised me that as the booking was made via a third party (Expedia) I would have to make contact with them for a refund. I made several calls to Expedia but given the runaround each and every time which has been very disappointing. As my wife and I are retired and are retired and on social security this money $2268.80 is a lot. I thank you in advance for your assistance and consideration

My contact details are as follows

[protected]@yahoo.com [protected]

Ron Porter

Flights from Yul to Cancun

Cancelled December 18, 2021

Expedia confirmed it was fully refundable and would receive refund on credit card used. Screenshot with Expedia agent Nourhan.

Contacted Aeromexico and Expedia multiple times online, on phone and emails.

February 24,May 2, May 23, May30, November 7, November 15

Never received refund. Both say it’s the other who is to refund.

We do not want voucher because it covers little expense of flight.

I asked expedia if there would be a charge if i were to cancel my car rental, they assured me there would be no charge. I was then charged $100 and they said that they would not refund me.

itinerary [protected]

Sixt

Confirmation: #[protected]

Expedia itinerary: [protected]

Reservation details

Pick-up

Sun, Nov 13

2:30pm

Drop-off

Sun, Nov 20

2:30pm

On Dec. 30, 2021, I had a reservation at Sonesta Los Angeles Airport LAX through Hotels.com (confirmation #[protected]). Our flight was to take off at 9:25 pm, but due to weather and shortage of flight crew, our flight to Los Angeles did not depart until 2 p.m. the following day. I paid for the hotel, and should receive a reward night for that reservation with Hotels.com. However, they have told me that since I was a "no show" that I won't receive credit. I feel this is wrong. I have been a customer of Hotels.com and Expedia.com for years. I feel this is a major dis-service to me. Plus, customer service said they can't do anything as long as it says "no show", yet the Sonesta Hotel told me that it is Hotels.com that input the no show status and that the hotel can't help me.

Additionally, I have been told that unless I stay in a hotel by Dec. 31, I will lose the 7 other reward nights that I have collected. I also feel this is wrong;- especially because of covid. I don't think that the reward nights used to have expiration dates, and feel that they should not expire.

Please credit me with a reward night for my Dec. 30 room that I booked with Hotels, and please extend the expiration date of my other 7 reward nights.

I am currently booking a 15 day trip to Costa Rica, and would love to acquire more reward nights on Hotels.com or more points with Expedia.com. However, if I do not receive some satisfaction regarding these concerns, I will no longer use either service to travel with.

I am S. Janarshan, aged 71 and my colleague Mr. Sridharan is aged 75. We have been trying to book 2 return tickets chennai to auckland. The ticket cost was Rs.202234/-. Each time it gets rejected stating that "sorry there's an issue with the payment information below" I tried 4 different cards all of them having the necessary balances including my debit card. Your customer care number [protected] makes us go through various options and then says "No service available for this option and we will contact you as soons as it is revived" This reply is for internation bookings. I tried your chat. After great difficulty we got an agent on line but after a few questions he asked us to wait and simply disappeared. We waited for more than 10 minutes. Proof ob both given below as photos

Dear people at Expedia

I bought a ticket from you. Didn't receive the ticket (yet). Your customer service people were *incredibly* useless. No help at all. Possibly even worse than the A.I.

Can't you simply email me the ticket? Will you?

Reference: Itinerary #[protected]

Email: [protected]@fastmail.com

Please get back to me soon. I hate this modern way of doing things. It was a million times better before. Oh, I have no smartphone.

Greetings,

Bjorn

I reserved a car, and I clicked get insurance by accident. I cancel my ar reservation and got a cancelation notice. They charge me for the insurance for a car that I did not get.

They claim it is a separate item I purchased but there is no entrance for me to cancel it on my page. The only reference is on my car insurance agreement. Which shows the car agreement canceled but the insurance is shown in the canceled car notice as an item. You cannot cancel it now because when you got your credit card bill, it is beyond their 15 days grace period. They say, they cannot do anything about it.

Yes, Expeida can sell you an insurance on a car you did not rent.

We booked a short holiday in country Victoria (Australia) when Covid hit. Despite several entreaties for a refund, all that was offered was alternative dates. The last date we can use what we've paid for is this December. There are only two impediments to us taking up the offer: the destination has suffered severe flooding in recent days and is not likely to be out of the woods for many weeks; also, personal illness has left me with greatly reduced mobility, which means I can't walk very far, and not without the aid of a wheeled walker (rollator) and risk falling whenever I do walk. On top of all that I am aged over 70, with various health issues, and have managed to avoid Covid up till now and wish to keep it that way. Even if we managed to make it to the destination - unlikely because I am unable to drive at the moment and my partner can't drive - I would be restricted to the room due to my current disability.

I've booked a car for GBP 366 from 10:00/11:00 on 23 Sep in Olbia, Italy. The plane arrived very late and there was a long queue in front of the rental, so I only picked up the car late in the evening. I was told that the car I've booked had been given away and was given a new car. There was no car in the category that I had booked and I was given an upgrade for which I was charged an additional GBP 622. I find this sum horrendous and unproportionally high in comparison to what I had already paid and I was given no alternatives. The total cost was now app. GBP 1,000 for the week - something I would never consider.

I complained to Expedia and they said that given this was an upgrade it was ok, and I should contact Sixt Italy directly if I want to further discuss this. The email provided for Sixt Italy does not work, and I have struggled to find the correct email. I am also not sure why it is up to me to resolve this as I have a contract with Expedia. The Expedia Itinerary number is [protected].

My wife and I spent two weeks in Florence Italy recently (Sep 2-16 2022), celebrating our 50th anniversary. Prior to the trip to Florence, my wife booked an excursion advertised on Expedia's website as "Tuscany by E-Bike from Florence" for which we paid CA $341.78. Unfortunately, the information subsequently provided by Expedia, describing when and where to meet our excursion guide, was completely misleading and caused us to miss the excursion. We contacted both Expedia and the excursion operator more than once to try to get our money back, but neither was willing to take responsibility for misleading us. To be clear, we feel that Expedia is responsible, as it was Expedia that advertised the excursion (as "from Florence"), received our money (CA $341.78) and provided the excursion confirmation and tickets ("vouchers"), the latter including misleading instructions for when and where to meet our guide to start the excursion. We are attaching copies of 7 pages of related documents (in JPEG format) that clearly show that we were misled:

* Pages 1-2 are copies of Expedia's website ad which attracted us to book the excursion ("Tuscany by E-Bike from Florence"). With that title, we naturally assumed the excursion would begin in Florence. If the ad had stated that the excursion would begin anywhere else (e.g., in Badesse, nearly 70 km south of Florence, as in this case), we would NOT have booked this excursion.

* Pages 3-5 are copies of the excursion confirmation, including date (Sep 7 2022), start time (9:30 AM), instructions for where to meet our guide ("Stazione Leopolda", a well-known bus stop in Florence), vouchers/tickets (see pages 6-7 attached below) and total price paid (CA $341.78).

* Pages 6-7 are copies of the vouchers/tickets which clearly instructed us to meet our guide at Stazione Leopolda in Florence (no reference to Badesse where, as we learned later, the excursion operator My Tour SRL was expecting us to show up).

In summary, we were at the specified Stazione Leopolda meeting place in Florence, from well before until well after 9:30 AM on Sep 7 2022, but no guide ever showed up. So far, Expedia has rejected our repeated requests for reimbursement, arguing that the excursion operator is unwilling to refund our money because they consider us "no shows". As far as we are concerned, the contractual relationship between Expedia and My Tour SRL is not relevant in this case. It was Expedia, not My Tour SRL, that provided the information that misled us and caused us to miss the excursion. Based on our several phone and email interactions with Expedia, it appears to us that Expedia staff were either unable (due to language and/or time limitations) or unwilling (policy or training factors?) to fully listen to or read our complaint explanations. They don't even seem to be aware that their website ad and vouchers for the excursion in question include misleading information. It is for these reasons that we decided to post our complaint through this Complaint Registration process.

We have been Expedia customers for many years and have never before had any reason to complain. This is most definitely and exception!

Here we are on Sunday trying to make changes to an existing book. Of course, it's the weekend and the office is closed. Contacted Expedia 1 800 to try to assist me with my concerns. The switchboard agent, as he referred to himself was not able to assist me with my concerns. I asked to be transferred, needless to say he had a bit of an attitude. Once I reached the Customer Service Supervisor, he didn't appear to have been provided the correct information. I proceed to explain what I was looking for. I complete understand it's the weekend, however, Expedia is available 24 hours to help customers. I was not able to get the help I was looking for and my trip will cost $1,500+ extra as a result of not being able to assist me.

The best part was when I asked to speak to a complaints officer or the ombudsman, the supervisor Jerry Morrison proceed to advise me, he did do not have that information and he would send an email. From a compliance perspective you are required to have that information available an provide it to a customer. Being a call center, this should be available and not expected a customer to search for the information.

Hoping to hear back from you.

First stay: No extra toilet paper, no tissues. The bottom sheet did not fit the king size mattress. It kept

pulling up.

Second stay: The drain in the bathroom would not let the water release we had to hold it up to release the water. This time we had extra toilet tissues and also a tissue box.

We have stay at many Hampton Inns in many states. We were totally surprised as to the stay we had. We understand the Lobby was getting work done. But it should have no paring with the rooms. Yes, we could have told the hotel about this. But someone was in the room all day.

We expect to continue to stay at Hampton Inn hotels. Just had to pass this on only because we were somewhat disappointed in this trip.

Thank you,

Helen McLiverty

Confirmation # [protected]/20 -1022 Thursday to Saturday

Confirmation # R376 [protected]/29 -10/31 Saturday to Monday

Passagier(s): DE LANGE/NATHALIE

Expedia.nl Reisplannummer : [protected]

Bevestigingscode van KLM: PQCUR2

Bevestigingscode van Virgin Atlantic: DSUIOW

Bevestigingscode van Expedia.nl: PQCUR2

Beste, ik heb wellicht geen commmunicatie gehad met Expedia. Maar ik heb via jullie een ticket geboekt bij Virgin Airlines en dit is een ramp gebleken. IK had een ticket op LHR met een vervolg naar JBG. Op schiphol kreeg ik geen boarding ticket voor de connecting flight naar JBG, geen idee waarom. IK vlieg dit traject al 20 jaar, geen idee waarom geen vervolg boerding pass, terwijl mijn bagage3 wel was door-gelabled.

I wrote to VA

Dear sir, madam

I wish to make a complaint about my flight.

KL1033, AMD to LHR on 3 Oct, 20.30

Connecting to JBG, VS 449 at 22.10

When checking in Amsterdam they only gave me a boarding pass for the first stretch.

No reason was given, but they told me I would get a boarding pass for the stretch to JBG in London.

My Amsterdam to Heathrow flight had a slight delay, but I made it in time to the gate.

I was told to wait before they'd issue my boarding pass.

Then, when it was time for me to board, I was told they would not let me on the flight.

I have no idea why, no reason was given.

And as it was late, there was no one there to assist me with what I was to do next.

They did secure me a seat on the flight to JBG for 4 Oct and told me my lugage could be collected at the conveyer belt.

There I waited for over an hour but no bags came.

And still there was no one to assist me on what I was supposed to do.

I Just got blank stares from anyone I asked for assistance, like it was quite normal that you Just get refused onto yr connecting flight and one should Just sit in the airport , around midnight, no lugage and wait 24 hr till the next departure.

I then went through immigration and organised me

an hotel for the night, close to the airport.

The cheapest option was the Sheraton at £ 200.

I also made expenses for transport to and from the airport. £30+£37+£7

And I paid £ 15 to store some hand lugage.

On the morning of 4 Oct I went back to the airport, to the service desk and again was met with the same blank stare, no assistance whatsoever. No one said, " sorry for the inconvenience, this is what happened, how can I help you...,"

Still no idea where my bagage was and no one advised me how to proceed and that I should contact you to claim damages.

So in all, it would have made a big difference that when something goes wrong with yr flight, you at least get an explantion as well as assistance.

I would now like you to advise me on how to get reimbursted for my expenses and compensation on the flight itself.

I now arrived 24 hr later and this greatly affected my itinerary.

Hope to hear from you soon.

Nathalie de Lange

Burg vd Werffstraat 12581SL

The Hague

The Nethetland

van VA\Dear Ms. De Lange 

------

Shokking reply

Thank you for your email regarding your recent flight.

I was sorry to read about the disruption caused by your KLM flight delay causing you to miss your onward flight with Virgin Atlantic to Johannesburg.

I was also disappointed to hear that there was nobody willing to assist you with what you were supposed to do next. I can completely understand how this would have left you feeling stressed and upset.

I can confirm that you were denied boarding for the flight to Johannesburg because you were late to the gate. I’m sorry if nobody explained this to you at the time.

Please be assured that your comments will be fed back to the relevant teams, so that we can make positive changes for the future.

As your flight disruption was caused by the KLM flight delay, it would be their responsibility to get you to your destination as soon as possible. They would also be responsible for any out-of-pocket expenses incurred due to the delay. Therefore, I would have to refer you directly to KLM.

Once again, I’m so sorry for what happened. I really hope this experience hasn’t deterred you from travelling with us again as we would love to welcome you back onboard in the future.

Kind regards,

Chloe Chapman 

Customer Care

Virgin Atlantic Airways Ltd

The VHQ, Fleming Way

Crawley

RH10 9DF, UK

http://www.virginatlantic.com

----------

My response

.\\Dear Cloe Chapman,

No, no, no, no.

You are sending me a very polite and understanding email, but at the same time you are telling me……..[censored] happens.

Go elsewhere with yr complaint.

I will not be send from pillar to post.

I made my booking with Virgin, From ADM to LHR to JBG.

If the lay over in London was too short, not my mistake.

I did make it in time to the gate, I was there. I have text messages on my phone communicating, proving I was there.

Funny thing is that In AMD they would not issue me a boarding pass for the connecting flight to JBG. No explanation given.

I have flown this stretch at least 20 times, never had this before.

Up to you to find out why.

It is true that no one explained what the problem was nor was offered any assistance.

It resulted in me waiting a long time for bags that never came and having to spend the night in an expensive hotel + transfer costs.

Even the next day, when I returned to the airport to the help desk, no help was offered.

Virgin sold me this ticket and is responsible for the whole journey.

If the lay over was too tight ( my delay was maybe 20/30 min), than there was something wrong with your planning.

Do not send me to another airline.

I booked with you.

And I was left with no explanation ( by Virgin), no help ( bij Virgin) and with costs of an expensive hotel, taxi fares and a messed up ititnerary in JBG.

YOU SORT ME OUT.

Regards, Nathalie de Lange

--------

as U see they are trhowing it back to me to sort out.

I booked with VA and it they made a mistake in the schedule of the lay over, not my problem. I was on time at the time and can even prove that with what's app messages I sent at the time.

I want restitution, for my expensice hotel, taxi fares, mising my itinerarru

and general inconvenience as all this happend after midnight.,

Hope you can help.

Nathalie de Lange

PS, I did reschedule my return flight.

On October 19, 2022, I purchased an airline ticket through Expedia (only because I had a credit and couldn’t book it directly through the airline). The credit was several hundred dollars but the final price of the ticket far exceeded the credit by several thousand dollars. I cancelled the ticket well within the airlines 24 hour full refund policy because I made a mistake in booking it. I called Expedia and spoke to a person. I never received a confirmation email of any sort from them at any time. I only found out that my card had been charged the full price of the ticket 6 business days after I cancelled the ticket. The airline issued me a credit the same day I cancelled the ticket but I can’t retrieve any information from them about the amount or anything else because it was booked through Expedia. I have called numerous times and have been told that I agreed to a credit for the full amount of the ticket which is not true. They refuse to issue a refund for the cash value of the ticket which was posted to my account 6 days after I cancelled it. (within 24 hours of purchase)

I was traveling to Turkey, I had booked a car hire through Expedia.com. My flight was arriving in the 4th of October. I did not see that the car hire company has store hours closing at 22:00. I contacted Expedia the 3rd of October asking if I could change my reservation, Expedia said they would get back to me. My rental agreement was through the company Sur Price Rentals (Antalya INT airport). When I arrived the noticed that the company hours were indeed closed. I had a two hour taxi ride to my hotel which I needed to pay for from the airport. I tried contacting the rental company the next day with no answer. This had me contacting Expedia asking if it was possible to cancel my booking altogether, again they said they would get back to me. I travelled back to Antalya airport while calling the Car company numerous times and finally got connected the 6th of October when I was coming to pick up the Rental Car. A man on the phone said he canceled my booking and I don't have a vehicle to pick up. This made me have to find a whole other booking and ask Expedia and Sur Price rentals for a refund of the money the was deducted from my account. About 3 weeks of hardly a reply I finally got an email from Sur Price Rentals saying Expedia must issue a refund and they have not taken any money from me. However, Expedia is saying they must get an approval from Surprice Rentals to issue a refund. This all seems like a scam. I notified them that I would not be able to pick up my vehicle inside store hours. I asked to change and cancel my reservation. I am now asking for a full refund for a service which I have not used. Please can we get some kind of accountability and customer service.

Avoid Expedia or it will cost you time and money. They trick you via their website into making a second reservation in order to pocket the $50 cancellation fee. It is just wrong.

As well, the customer service team via call or online read from a script of standard responses, repeat themselves at nauseam, really do not care about the customer and just wait for you to end the dialogue.

Again...Avoid Expedia!

I've booked with Expedia the last 10 years and never realized they were charging higher fees then the actual service your paying for. 10/22/2022 I looked for a hotel room at Staybridge Suites in Lafayette, Louisiana. One that is pet friendly. I find one on their site, that says Pet friendly. Booked a room for $161. 94. Called the hotel while I'm on my way, ask if there is an extra fee for pets, the gentleman said "we do not take pets here" I explained I booked through Expedia and it said Pet Friendly. He said "no, we do not take pets" So I then have to call and find a location where my pet can stay for the night. The cost was $50.00. When I get to the room, the signs say pet friendly. I asked and was told yes they take pets. I explained the call I made. Evidently the phone number that was listed with the room I reserved on Expedia website was to another hotel. I had no way of knowing that. Three days later I see a charge from the hotel I was at for $137.17. They accidentally charged me for the stay. My problem with that was Expedia always states they get the best prices. They charged an additional $24.77. I called Expedia to find out about the extra charge for the room and got hung up on twice. I was on the website for approximately 2 hours before I got a response. After I explained everything in detail, he stated he contacted the hotel and they were giving me credit for $137.17. I asked numerous times about the extra charge, he would not respond. Told me I could talk to a supervisor online, but he was going to say the same thing. Then I told him I was going to file a complaint about it all so I didn't need his time any longer. And I will never book with them again. The hotel was actually an awesome place to stay and I will be back, just booking my own room instead of using Expedia.