Menu
Register
Write a review File a complaint
Expedia Customer Service Phone, Email, Contacts

Expedia
Reviews and Complaints

Expedia's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.expedia.com

Learn how the rating is calculated

4.3 68 Reviews 1404 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Expedia Complaints 1404

ComplaintsBoard
K
10:19 pm EST

Expedia Flight with Copa Air

Deu to covid I had to cancel my flight from Cun to Sao reservation numbrr [protected] I had a credit of US$ 198,00 to use until the 29th January. I called Copa on the 26th of january 2023 they tried to overcharg me to change the flight date as pricy as a new ticket, they were rude and said to me to call Expedia then.

Today I realized that was my last day to book, i tried online at expedia website since 10 pm Brazilian time but the website didnt allow me to book using my credit. I called expedia [protected] waited for 40 minutesto listen that I lost my credit even tho it was still the 29th of January. Expedia is stealling from custumers. First denied to refund me then just disappeared with my money I'm going to sue you Expedia.

Desired outcome: Full refund on cc

Read full review of Expedia
View 0 more photos
Hide full review
ComplaintsBoard
C
10:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Expedia car rental

I booked a car out of Union Station in Wash DC for yesterday, 1/28. When i arrived, no car. Turns out Expedia had booked my car for pickup in Arlington, VA. Very unclear on site that they changed my pickup location--i never would have paid for that! I had to scramble to find another car, pay again (twice as much for same-day), was late for meeting, and now want a refund on original booking, $35. Customer service on phone was not helpful. Please refund. Horrible

Desired outcome: Refund

Read full review of Expedia
Hide full review
ComplaintsBoard
G
8:02 pm EST

Expedia Airline credits

Booked airline tickets through United on Expedia before Covid- United cancelled the flight and issued credits for the value. Trying to redeem the credits has been a nightmare- Expedia says that United is the one that needs to issue the new tickets, and United says that Expedia is the Agent so they need to issue the tickets. There were no disagreements when they charged my credit card in 2020 and they were paid in full. I am stuck now in the middle and neither will help. I find Expedia at fault because they indeed collected the $5200 I paid-

Desired outcome: I just want the credit I am due, nothing more.

Read full review of Expedia and 1 comment
Hide full review
1 comment
Add a comment
P
P
Pilot87178d
Gaithersburg, US
Jan 28, 2023 4:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Us, too...$5,700 in airline credit that SAS says was provided to Expedia last year. Two calls to Expedia were met with their assurance we have a credit there and to call when we are ready to re-book. Have now called 4 times with re-booking info...the same story every time: "can't find your Itinerary Number/Found it/No record of the earlier information/Promise we will verify and communicate with you in 4 - 6 days. Then, nada. We are not asking for a refund, just re-book the original trip with the exact arrangements on the new date we provided and post the darned credit they have in-house.

Dead silence...have filed a complaint with their exec offices, BBB and now looking to go to the FTC.

ComplaintsBoard
S
1:03 pm EST

Expedia Rental car

My girlfriend and I rented a car through expedia on January 11, 2023 Expdia itinerary [protected] confirmation #PEXPA11098FB. We requested a mid size vehicle with navigation. Upon arrival at Piarco Airport in Trinidad we waited 30 minutes at the counter no one was there. When the young lady arrived she gives us a car without navigation, we explain that we needed navigation and we checked the navigation box when we ordered the car. She demanded that we pay extra for the navigation system and stated our cars do not have navigation, also she wanted us to pay for additional insurance which we already paid for during our reservations. She give a blue nissan City that was obviously repaired badly from a previous accident I had to take 22 photos of scratches and dents. She gave us a car with less than a 1/4 tank of gas. The vehicle runs on both gas and CNG we explained to her we do not know anything about CNG, can we have a vehicle with just fuel. She stated there was no other vehicle available this was the best car they had. I asked to speak to a manger, she stated she is the boss I believe her name is Annessia. We took the car and could not find a gas station with CNG after stopping several times. The GPS system would not find the Address in Moruga where we was going, it took us 5 hours to go 1hour in 1/2 drive. While driving on the highway the front of the car seemed to have wobble. When we arrived it was dark outside the interior light did not work. We contacted the Piarco rental so that we may exchange vehicles. After a 2 hour drive we waited 2 hours and 15 minutes to exchange a car, She attempted to give us another car with a bald left front tire we refused it I have photos of that vehicle. Finally a young man named Dominic assisted us in getting a better car which had navigation in it. during this time we had to cancel reservations we had because exchanging the vehicle took entirely too long. As we began to drive we find the the car GPS system is in Japanese and can not be change to English. This was a horrible experience as being an American visitor, I felt abandoned in a foreign country. I would expect that any business would try to make an outsider welcomed. I am grateful that my iPhone was international or I would be stranded. I am compelled to inform the United States Embassy to warn American Citizens not to rent from Economy car rentals in Trinidad. However I would like to thank Dominic for attempting to ease our displeasure. There is more that can be added.

Desired outcome: Compensation for the horrible treatment by the rental car representative

Read full review of Expedia
Hide full review
ComplaintsBoard
B
11:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Expedia Airline booking and lack of service from their call center

Expedia ref: [protected]

British Airways ref: 4LX53F

Yesterday I called to change just one leg of my flight to Dublin. That kicked off what was a day of conversations with four people and being put on hold about 1 1/2 hours in total. The whole process felt like a scam.

The issue is this: In changing one AA leg, how did they 1) end up cancelling the original booking after the initial conversation and rebooking on BA, and 2) charging me $499.99 extra only to then call later and say I have a flight credit due me?

Desired outcome: My preference is for Expedia to refund me my full costs and let me book an airline directly. I need to know what happened and why I was charged money, then have a credit due?

Read full review of Expedia
Hide full review
ComplaintsBoard
R
8:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Expedia over charge for baggage fee

I paid expedia for my fight baggage fee. they did not pay the airline so I had to pay the airline when checking in. I had spoken to your rep and advised I would receive a refund ($85), no refund to date

confirmation number QNC63E, flight NK 1250

Please note this flight was in September 2022 and I have been attempting to resolve this issue. If I do not receive refund by 1/30, I will go to small claims court

Doug Boles

Read full review of Expedia
Hide full review
ComplaintsBoard
A
12:32 pm EST

Expedia Date Change in Booking seems a difficult task

Greetings

As my travel plans have changed, I wanted to amend the dates from 11-14 Mar 2023 to 11-13 Mar 2023. However, the virtual agent gets stuck after asking to click SELECT /CHANGE DATES. Neither link provided in confirmation e mail is functional so I am also unable to open MANAGE BOOKING.

My booking details are :

Holiday Inn Express Amsterdam - Sloterdijk Station, an IHG Hotel

Confirmation: [protected]

Expedia itinerary: [protected]

My E mail. [protected]@hotmail.com

Kindly confirm that dates have been changed...and someone needs to look in to EXPEDIA complaint portal..so difficult to find it.

Regards

Amjad Mahmood

Desired outcome: Please get my dates changed

Read full review of Expedia
Hide full review
ComplaintsBoard
C
8:24 pm EST

Expedia Have been waiting for over 4 months for a refund

Using Expedia's search engine, we booked a holiday package for a family of 4 - 2 adults and 2 children (pre-teens). We were travelling to Bali, where we had never been before.

Once we arrived in Bali, we took a driver to the accommodation, which was miles away from anywhere, and waited while they made up our rooms. When we got to our room, we discovered that despite having booked for a 2dults and 2 children, the room only contained 1 king bed. We asked if they had any other accommodation for us and they said no. We then stated that we are a family of 4 and cannot all stay in the 1 bed, so if they don't have any other option, then we will need to get a refund and then find somewhere else to stay. The manager agreed to provide a refund, but asked us to go through Expedia to do so. They also said they will let Expedia know.

We tried to lodge it on their website on the day, but because it was check in day, we weren't able to. Additionally, we had to work to find a place for our family to stay as it was getting late and we were in a strange country.

Once we returned home, I raised a request for refund with Expedia. They tried to contact the hotel but they were unsuccessful. They did tell me, however, that they would continue to contact the hotel for the next 72hours and hope to have a resolution by then. I didn't hear from them.

I then contacted them again and went through the same script. Again I didn't hear from them.

And again. This time I heard via email that they weren't succesful.

And again. This time I asked if I need to keep calling them again and again because I don't actually hear from them. I also asked what happens if they don't hear from them as they have apparently been contacting them for the last 4 months. I was told they will escalate this again. And so the hamster wheels go.

There are two things going on here, and one is why the accommodation are not responding when they agreed that they would provide a refund. the other one is the ownership or lack thereof of Expedia when it comes to their search engine failing and ripping off customers and their partners. When I input 2 adults and 2 children, I expect the suggestions to be aligned.

This whole experience has been stressful and distasteful. I will never use Expedia again.

Desired outcome: Refund!

Read full review of Expedia
Hide full review
ComplaintsBoard
G
7:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Expedia Travel voucher related

I used to use Expedia to book my flights because they offered the ease of 24-hour free cancellation with refunds.

But for the last couple of times, they offered credits instead of refunds. I argued with them because that meant I had to call agents to use those credits and my money was locked. But Expedia said issuing credits/voucher was airline company's policy. Fortunately, I was able to use one credit while I was hoping to use the second later.

Unfortunately I never received a reminder email about expiration date for the second credit voucher and the second one expired before I could use it. It's $303.70 and isn't a small amount for me. The airline record locator is UUPTHP. The first few times I spoke to Expedia, they again blamed it on American Airlines. I looked up and contacted executives at American Airlines. They clarified that issuing travel voucher is not their policy but it's actually Expedia. Yesterday I contacted Expedia and now they had a different spin on the story.

Could I please request a refund.

Thanks,

Girish

Desired outcome: Requesting refund

Read full review of Expedia
Hide full review
ComplaintsBoard
D
7:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Expedia Can not find out how to apply for a refund for 1 night

Jan 13 2023 I had paid for this night. Got up friday morn to ice and snow. The temp saturday morn was to be 12 and high 28. I had to leave a day early to get ahead of the store. Holiday lodge said I had to contact you for a refund.

My ID# [protected]. MY reservation was Jan 11- Jan 14 2023.

The stay was at the Holiday lodge in Oakhill wv.

The clerk told me they could not give me a refund since it was a third party, but would have if I had booked directly with them.

Desired outcome: Refund for a 0ne weekend night

Read full review of Expedia
Hide full review
ComplaintsBoard
Y
4:41 am EST

Expedia Have cancelled my flight but didn't use a full refund

I purchase a ticket with expedia. Itinerary # [protected]. They offered a flgith protection that I accepted and bought for 341. 16. Now they cancelled one of the flights and offered me a refund minus the price of the flight protection that they say is not refundable.

Please see below the total from the receipt for the ticket and what they offered to refund. Clearly 341.16 is missing.

Price summary
Multi-City flight
4 travelers
$1,360.00
Taxes & fees
$1,555.80
Flight Protection Plan
$341.16
Total
$3,256.96

Hello Yuri,​

We wanted to let you know Finnair has made changes to your itinerary, and your original flight from Los Angeles to Berlin is no longer available. Occasionally, airlines have to adjust flights unexpectedly.
We know this is disappointing, and have some options for you: ​

Option 1 – We can help you find an alternate flight. ​

Option 2 – You can cancel your booking for a refund. If you cancel, you’ll receive a refund for the full value of the ticket, in the amount of USD 2915.80, to your original payment method, within 7-10 business days.

Let us know your preference – to look into other options or cancel for refund – by replying to this email or calling us at [protected] or [protected] (collect calls accepted). We’re happy to find some options that work for you.
Please reach out soon, as flights are subject to availability. We're sorry for this unexpected change - please accept our apologies on behalf of Finnair. We're here for you and want to ensure you have a good travel experience.​

Sincerely, ​

Expedia Travel Team

Desired outcome: REfund of 341.16

Read full review of Expedia
Hide full review
ComplaintsBoard
G
9:48 pm EST

Expedia Using existing flight credit to rebook flights

Hello,

My frailly could not use international flights in March 2020 due to Covid. Flights are sitting as a credit and Qantas have confirmed the credit is fine to use but must be rebooked by Expedia. This was reconfimed with Qantas in december 2022.
Expedia need to contact Qantas agency connect to rebook. I am sure Qantas are difficult to get through to so they are also at fault but expedia staff always promise to get back to me and no one ever does. Every time I call I have to explain my case over and over again. Does no one take notes?

I want to use my flight credit which is my money,... I have flights picked, book me please. I have been so polite and patient but am really getting very frustrated.

xpedia Itinerary no. [protected]
old Qantas no. P8SD5S
New Qantas booking no. 2ABZCH
Travellers: Gemma Considine, Chaiya Davies, Ziggy Davies
GVA - FRA: used
FRA - DXB - used
DXB - MEL - used
MEL - SIN: not used
SIN - BKK: not used
BKK - DXB: not used
DXB - GVA: not used
Paid: USD4064
Expedia Itinerary no. [protected]
Qantas no. P94CUZ

Passenger: Stewart Davies
BKK - DXB: not used
DXB - GVA: not used
Paid: USD1529
New flights:
Passengers:
Gemma Considine
Stewart Davies
Chaiay Davies
Ziggy Davies
Melbourne to Bangkok
Friday, 1 September 2023
Departs
06:30 Flight Duration
13h 10m
1 stop
Arrives
16:40
ECONOMY
Sale
Qantas flightQF406Qantas flightQF23
Bangkok to Melbourne
Friday, 13 October 2023
Departs
18:10 Flight Duration
12h 25m
1 stop
Arrives
10:35

Desired outcome: Flights are rebooked....

Read full review of Expedia
Hide full review
ComplaintsBoard
S
9:34 pm EST

Expedia Vacation package

I just wanted to share recent experience with Expedia and hope you could help

We booked a package with Expedia for a family vacation. We chose the option Expedia presented to us. Unfortunately, the outbound flight got cancelled because of bad weather. We called Expedia multiple times with a hold time of more than an hour to see how Expedia can help. Unfortunately, they declined to help citing fine prints. They asked to call hotel and Airline directly for refund. This is Ridiculous. Why should we book through Expedia if they cannot help with the package, we booked from them. Was this customer's fault that outbound flight was cancelled. It was bad weather which entire country faced. Alaska was kind enough to refund that outbound flight money (from PDX to Cancun). Since we could not fly out, how can we check in to the hotel (Casa Maya hotel in Cancun) and come back home (which Expedia booked us through AeroMexico). Customer service took us in circle with no help.. This vacation package lost most of our money, and Expedia has no regret. We lost 70 % of our money around $3500. This was our first family vacation outside US and we all are so disappointed. Is Expedia Customer Obsessed? Or Expedia just making their partners make money and get commission from them? How do you make your customer trust you and do business with you with a peace of mind Yes, we could have booked everything individually? If certain partner is so adamant (who doesn't care about customer) why do you present them as an option in the package? This experience has hit us hard financially and emotionally. Unless some magic happens where you can help, We are not going with Expedia in the future, and will advise all friends and family to do the same. Book individually or through Costco (not through Expedia) to get a better piece of mind.

BTW we planned to travel from Portland (PDX) to Cancun, MX on Dec 24th

Desired outcome: I need refund

Read full review of Expedia
Hide full review
ComplaintsBoard
N
8:32 pm EST

Expedia American Airlines approved credit. AA stated that Expedia will reimburse for the refund

On December 20,2022 AA advised us that it had approved a refund for Nick Hoogendyk and Min Ahn for Ticket numbers [protected] and [protected]. The record locator for both tickets is DZA2MU. We were informed that we should contact our travel agency (Expedia) for payment of the refund.

Please provide us with the date that Expedia will make the refund.

Desired outcome: Please provide us with the date that Expedia will make the refund.

Read full review of Expedia
Hide full review
ComplaintsBoard
T
2:38 am EST

Expedia I have not received a refund from a cancelled flight in 2020

Name: Todd Power

Booking Mobile: [protected]

Booking Email: [protected]@hotmail.com

Itinerary: [protected]

Flight was cancelled by airline in 2020. I have been in contact with Expedia via telephone, email and online chat for the entire period. I have requested a refund on each occasion and have been promised that there would be resolve in 72 hours (this was 12 months ago). I have spent countless hours communicating with Expedia staff whom assure me that all conversations are recorded. I even opt to have my phone conversation recorded and screen shot the online chat.

Today is the final straw for me as a consumer. I have attempted to speak with Expedia staff on the online chat and have been advised to contact Garuda Indonesia and use my credit.

I can attach emails and any other documentation required to confirm the endless battle i have had to obtain my refund.

Could you please contact me on my mobile or via email as soon as possible.

Desired outcome: A refund as soon as possible

Read full review of Expedia
Hide full review
ComplaintsBoard
G
4:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Expedia Genuine mistake cost me

Booked online for the very first time . Was actively searching the web from Australia & so was intending on booking accomodation to attend an event on the Gold Coast Qld in Australia .

Event was in Northcliffe so I found Northcliffe apartments .

Booked it & paid for it & then after reading confirmation email , saw that I had booked Northcliffe apartments in Sunderland UK .

I contacted Expedia immediately and wanted a refund as I have intention of travelling to the UK but was only offered a credit for that hotel .

A credit for Australia would have been nice but I was told no .

Very poor form .

I intend travelling extensively in the future but it

wont be with Expedia

Desired outcome: A credit to be used in Brisbane or Gold Coast or a refund

Read full review of Expedia
Hide full review
ComplaintsBoard
N
8:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Expedia Use of credit and price gouging and demand for additional amounts

My family travels alot and we booked tickets for 6 people from Chicago to Cancun and back for Sept 2nd to Sept 5th 2022

We have been trying to use the credits that we had due to the expiration dates. It is overly sad that the call centers demand high amounts even after the credits even though the indivisual websites of the United or American Airlines have lower fares for the same cabin fares.

The representatives in the India call centers have no knowledge and they charge high amounts to make the reservations. They should be investigated.

I was on the chat for more than an hour with no resolution. When we call the airlines they tell us to contact Expedia. Please look at the chats for Sanjeev Dwivedi. I will definitely write to commerce Department to investigate the business practices of Expedia. We had bought travel insurance to protect our travels which is of no use. We have completely stopped buying tickets with expedia when we traveled after the Sept 2022 due to aggravation caused.

We want all our used money refunded. We have no time to fool around with inexperienced customer service reps of Expedia.

American Airlines credit

$455.43

For pashupati nath only

Issued for itinerary #[protected]

Credit expires: Mar 25, 2023

Search flights

American Airlines credit

$455.43

For Neelam Dwivedi only

Issued for itinerary #[protected]

Credit expires: Mar 25, 2023

Search flights

American Airlines credit

$455.43

For Shreya Singh only

Issued for itinerary #[protected]

Credit expires: Mar 25, 2023

Search flights

American Airlines credit

$455.43

For Yash Singh only

Issued for itinerary #[protected]

Credit expires: Mar 25, 2023

Search flights

United credit

$323.95

For pashupati nath only

Issued for itinerary #[protected]

Credit expires: Mar 25, 2023

Search flights

United credit

$323.95

For Neelam Dwivedi only

Issued for itinerary #[protected]

Credit expires: Mar 25, 2023

Search flights

United credit

$323.95

For Shreya Singh only

Issued for itinerary #[protected]

Credit expires: Mar 25, 2023

Search flights

United credit

$323.95

For Yash Singh only

Issued for itinerary #[protected]

Credit expires: Mar 25, 2023

Search flights

Air Canada credit

$344.63

For Ritika Singh only

Issued for itinerary #[protected]

Credit expires: Aug 15, 2023

Search flights

American Airlines credit

$332.88

For RITIKA SINGH only

Issued for itinerary #[protected]

Credit expires: Aug 15, 2023

Search flights

Read full review of Expedia
Hide full review
ComplaintsBoard
M
2:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Expedia Hotel Reservation

I made a hotel reservation, over one month in advance. I purchased trip cancellation insurance for this booking. In a bit of confusion, it was determined that this reservation was redundant and I tried to cancel the booking over one month in advance. I was not allowed a refund on my booking payment - the technical legal definition of Expedia’s cancellation policy is infuriating. I will never use this service again.

Desired outcome: full refund

Read full review of Expedia
Hide full review
ComplaintsBoard
R
10:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Expedia Wrong information by Expedia

Itinerary: [protected]

A full description of the matter follows below:

1. On 08.12.2022 I booked the Savoy Le Grand Hotel Marrakech for 6 days (December 28th to January 3rd) through Expedia. The main reason I selected the Savoy was that I didn’t have to make any advance payment and because I could fully change the booking. I knew back then that my trip to Marrakech could be subject to change.

2. A week before the check-in day, I was informed that my schedule in Morocco would, as expected, needed to be changed and I could only stay in the hotel for 3 days (Dec. 28th, Dec. 29th, and Jan. 1st). I contacted Expedia (virtual agent) who formally confirmed that I would be entitled to make all necessary booking changes at check-in. I have print screens confirming this. It was ONLY BECAUSE of your confirmation that I decided not to cancel the booking.

3. When I checked in on the 28th, the Hotel informed me that the booking could not be changed and charged me the full 6 days.

4. The hotel produced a document (signed and stamped) confirming that I checked out on Dec. 30th and again on January 2nd.

I would like to request to be refunded for the 3 days I did not stay in the Hotel. The Hotel has informed me that they cannot do it and that I was given the wrong information by Expedia.

Desired outcome: I would like to request to be refunded for the 3 days I did not stay in the Hotel. The Hotel has informed me that they cannot do it and that I was given the wrong information by Expedia.

Read full review of Expedia
Hide full review
ComplaintsBoard
A
10:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Expedia Charges for hotel stay at Cottonwood Boutique, Bournemouth

We were booked for 3 nights at the above and agreed a price of £117.75 per night. Your literature showed this price and below said £70.65 taxes which (as every other company does) is highlighting the taxes INCLUDED in the price. On arrival at the hotel - after the free cancellation period had expired - I was obliged to pay £423.90. I feel cheated. I agreed £117.75 per night and that is all that I wanted to pay. I want you to refund the £70.65 extra that I have been charged and therefore for you to honour the room rate that you advertised on your website.

Alex Shepherd (Itinerary [protected])

Read full review of Expedia and 1 comment
Hide full review
1 comment
Add a comment
P
P
PE Turner
Usk, US
Dec 30, 2022 11:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Booked airline tickets for 2 and a rental car for Albuquerque this month, reservations made a month in advance, paid Expedia in full, on line, with a debit card. All was fine, they took my money, got to the car rental (thrifty) in Albuquerque and was denied a car, even though it was paid in full along with the insurance, because I only had a debit card, not a credit card, again paid in full a month prior. We owned everything, owe nothing, so debit card as we see it pays immediately. Called Expedia and canceled the reservation as not to have a “no show “. Called Expedia on our return home and ultimately was told so sorry, no refund because it is in there contact (thrifty’s) that you need a credit card. Our agreement was made with Expedia, yet Expedia says the $630.00 is theirs even though they had no cost to thrifty. We have used Expedia for almost 20 years and thought we could trust them. Expedia, in the long run do you really think you will be ahead. Really? Think about it…….,

Expedia Reviews 0

Looks like Expedia has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Expedia, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Expedia

Screenshot Expedia
Expedia is a leading online travel agency that offers a wide range of travel services to customers across the globe. The company was founded in 1996 and has since grown to become one of the most trusted and reliable travel booking platforms in the world.

With Expedia, customers can book flights, hotels, rental cars, cruises, vacation packages, and activities all in one place. The platform offers a user-friendly interface that makes it easy for customers to search and compare prices, read reviews, and make bookings.

Expedia has partnerships with thousands of airlines, hotels, and other travel providers, which allows the platform to offer competitive prices and a wide range of options to customers. The company also offers a loyalty program called Expedia Rewards, which allows customers to earn points on their bookings that can be redeemed for discounts on future bookings.

In addition to its online platform, Expedia also has a mobile app that allows customers to book travel on the go. The app offers all the same features as the website, including the ability to search and compare prices, read reviews, and make bookings.

Overall, Expedia is a trusted and reliable travel booking platform that offers a wide range of travel services to customers across the globe. With its user-friendly interface, competitive prices, and extensive partnerships with travel providers, Expedia is a top choice for anyone looking to book travel online.
How to file a complaint about Expedia?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button located at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Expedia. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Cancellation Policy Not Honored".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Expedia. Include key areas such as:

  • The nature of the service or product you used.
  • Specific details about any transactions, including dates, amounts, and confirmation numbers.
  • A clear description of the problem and how it has affected you.
  • Any communication you've had with Expedia's customer service, including their response or lack thereof.
  • Steps you have taken to resolve the issue and the outcomes.
  • The personal impact, such as inconvenience, financial loss, or stress.

Be as factual and chronological as possible to paint a clear picture of the events.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include receipts, emails, screenshots, or confirmation numbers. Do not include sensitive personal information such as credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Expedia, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or from Expedia through the platform, so it's important to monitor the progress of your complaint.

Frequently asked questions (FAQ) about Expedia customer service
Expand Collapse all
How can I contact Expedia, a leading online travel agency, for booking assistance or customer support?

Need help with bookings or customer support? Contact Expedia at 1-866-310-5768 or 1-800-469-1793. Their dedicated team is ready to assist you with all your travel needs.

Overview of Expedia complaint handling

Expedia reviews first appeared on Complaints Board on Nov 14, 2006. The latest review Incorrect dates was posted on Jun 3, 2024. The latest complaint From a very frustrated and disappointed individual, who had booked a trip to Key West, ******* on February 14, 2022 to * was resolved on Mar 03, 2024. Expedia has an average consumer rating of 1 stars from 8275 reviews. Expedia has resolved 108 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.2
8634 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Expedia Contacts

  2. Expedia phone numbers
    +1 (866) 310-5768
    +1 (866) 310-5768
    Click up if you have successfully reached Expedia by calling +1 (866) 310-5768 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (866) 310-5768 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (866) 310-5768 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (866) 310-5768 phone number
    United States
    +1 (800) 469-1793
    +1 (800) 469-1793
    Click up if you have successfully reached Expedia by calling +1 (800) 469-1793 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (800) 469-1793 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (800) 469-1793 phone number 1 1 users reported that they have UNsuccessfully reached Expedia by calling +1 (800) 469-1793 phone number
    Canada
    +1 (866) 348-7330
    +1 (866) 348-7330
    Click up if you have successfully reached Expedia by calling +1 (866) 348-7330 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (866) 348-7330 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (866) 348-7330 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (866) 348-7330 phone number
    Belgium
    +1 (800) 563-0600
    +1 (800) 563-0600
    Click up if you have successfully reached Expedia by calling +1 (800) 563-0600 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (800) 563-0600 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (800) 563-0600 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (800) 563-0600 phone number
    Mexico
    +1 (404) 728-8787
    +1 (404) 728-8787
    Click up if you have successfully reached Expedia by calling +1 (404) 728-8787 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (404) 728-8787 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (404) 728-8787 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (404) 728-8787 phone number
    USA & International
    +44 203 024 8211
    +44 203 024 8211
    Click up if you have successfully reached Expedia by calling +44 203 024 8211 phone number 17 17 users reported that they have successfully reached Expedia by calling +44 203 024 8211 phone number Click down if you have unsuccessfully reached Expedia by calling +44 203 024 8211 phone number 29 29 users reported that they have UNsuccessfully reached Expedia by calling +44 203 024 8211 phone number
    United Kingdom
    +61 280 662 745
    +61 280 662 745
    Click up if you have successfully reached Expedia by calling +61 280 662 745 phone number 11 11 users reported that they have successfully reached Expedia by calling +61 280 662 745 phone number Click down if you have unsuccessfully reached Expedia by calling +61 280 662 745 phone number 21 21 users reported that they have UNsuccessfully reached Expedia by calling +61 280 662 745 phone number
    Australia
    +64 99 131 849
    +64 99 131 849
    Click up if you have successfully reached Expedia by calling +64 99 131 849 phone number 8 8 users reported that they have successfully reached Expedia by calling +64 99 131 849 phone number Click down if you have unsuccessfully reached Expedia by calling +64 99 131 849 phone number 8 8 users reported that they have UNsuccessfully reached Expedia by calling +64 99 131 849 phone number
    New Zealand
    +43 120 609 1038
    +43 120 609 1038
    Click up if you have successfully reached Expedia by calling +43 120 609 1038 phone number 0 0 users reported that they have successfully reached Expedia by calling +43 120 609 1038 phone number Click down if you have unsuccessfully reached Expedia by calling +43 120 609 1038 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +43 120 609 1038 phone number
    Austria
    +45 43 682 060
    +45 43 682 060
    Click up if you have successfully reached Expedia by calling +45 43 682 060 phone number 0 0 users reported that they have successfully reached Expedia by calling +45 43 682 060 phone number Click down if you have unsuccessfully reached Expedia by calling +45 43 682 060 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +45 43 682 060 phone number
    Denmark
    +358 972 519 837
    +358 972 519 837
    Click up if you have successfully reached Expedia by calling +358 972 519 837 phone number 0 0 users reported that they have successfully reached Expedia by calling +358 972 519 837 phone number Click down if you have unsuccessfully reached Expedia by calling +358 972 519 837 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +358 972 519 837 phone number
    Finland
    +33 157 324 986
    +33 157 324 986
    Click up if you have successfully reached Expedia by calling +33 157 324 986 phone number 0 0 users reported that they have successfully reached Expedia by calling +33 157 324 986 phone number Click down if you have unsuccessfully reached Expedia by calling +33 157 324 986 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +33 157 324 986 phone number
    France
    +49 69 945 192 320
    +49 69 945 192 320
    Click up if you have successfully reached Expedia by calling +49 69 945 192 320 phone number 0 0 users reported that they have successfully reached Expedia by calling +49 69 945 192 320 phone number Click down if you have unsuccessfully reached Expedia by calling +49 69 945 192 320 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +49 69 945 192 320 phone number
    Germany
    +353 15 245 005
    +353 15 245 005
    Click up if you have successfully reached Expedia by calling +353 15 245 005 phone number 14 14 users reported that they have successfully reached Expedia by calling +353 15 245 005 phone number Click down if you have unsuccessfully reached Expedia by calling +353 15 245 005 phone number 8 8 users reported that they have UNsuccessfully reached Expedia by calling +353 15 245 005 phone number
    27%
    Confidence score
    Ireland
    +39 291 483 700
    +39 291 483 700
    Click up if you have successfully reached Expedia by calling +39 291 483 700 phone number 4 4 users reported that they have successfully reached Expedia by calling +39 291 483 700 phone number Click down if you have unsuccessfully reached Expedia by calling +39 291 483 700 phone number 1 1 users reported that they have UNsuccessfully reached Expedia by calling +39 291 483 700 phone number
    60%
    Confidence score
    Italy
    +31 202 008 459
    +31 202 008 459
    Click up if you have successfully reached Expedia by calling +31 202 008 459 phone number 0 0 users reported that they have successfully reached Expedia by calling +31 202 008 459 phone number Click down if you have unsuccessfully reached Expedia by calling +31 202 008 459 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +31 202 008 459 phone number
    Netherlands
    +47 24 159 914
    +47 24 159 914
    Click up if you have successfully reached Expedia by calling +47 24 159 914 phone number 1 1 users reported that they have successfully reached Expedia by calling +47 24 159 914 phone number Click down if you have unsuccessfully reached Expedia by calling +47 24 159 914 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +47 24 159 914 phone number
    100%
    Confidence score
    Norway
    +34 912 757 314
    +34 912 757 314
    Click up if you have successfully reached Expedia by calling +34 912 757 314 phone number 0 0 users reported that they have successfully reached Expedia by calling +34 912 757 314 phone number Click down if you have unsuccessfully reached Expedia by calling +34 912 757 314 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +34 912 757 314 phone number
    Spain
    +46 851 761 378
    +46 851 761 378
    Click up if you have successfully reached Expedia by calling +46 851 761 378 phone number 0 0 users reported that they have successfully reached Expedia by calling +46 851 761 378 phone number Click down if you have unsuccessfully reached Expedia by calling +46 851 761 378 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +46 851 761 378 phone number
    Sweden
    +41 445 112 000
    +41 445 112 000
    Click up if you have successfully reached Expedia by calling +41 445 112 000 phone number 0 0 users reported that they have successfully reached Expedia by calling +41 445 112 000 phone number Click down if you have unsuccessfully reached Expedia by calling +41 445 112 000 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +41 445 112 000 phone number
    Switzerland
    +86 400 990 1463
    +86 400 990 1463
    Click up if you have successfully reached Expedia by calling +86 400 990 1463 phone number 0 0 users reported that they have successfully reached Expedia by calling +86 400 990 1463 phone number Click down if you have unsuccessfully reached Expedia by calling +86 400 990 1463 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +86 400 990 1463 phone number
    China
    +852 30 774 857
    +852 30 774 857
    Click up if you have successfully reached Expedia by calling +852 30 774 857 phone number 2 2 users reported that they have successfully reached Expedia by calling +852 30 774 857 phone number Click down if you have unsuccessfully reached Expedia by calling +852 30 774 857 phone number 1 1 users reported that they have UNsuccessfully reached Expedia by calling +852 30 774 857 phone number
    33%
    Confidence score
    Hong Kong
    +91 124 487 3888
    +91 124 487 3888
    Click up if you have successfully reached Expedia by calling +91 124 487 3888 phone number 3 3 users reported that they have successfully reached Expedia by calling +91 124 487 3888 phone number Click down if you have unsuccessfully reached Expedia by calling +91 124 487 3888 phone number 2 2 users reported that they have UNsuccessfully reached Expedia by calling +91 124 487 3888 phone number
    20%
    Confidence score
    India
    +81 363 628 013
    +81 363 628 013
    Click up if you have successfully reached Expedia by calling +81 363 628 013 phone number 5 5 users reported that they have successfully reached Expedia by calling +81 363 628 013 phone number Click down if you have unsuccessfully reached Expedia by calling +81 363 628 013 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +81 363 628 013 phone number
    100%
    Confidence score
    Japan
    +60 377 249 556
    +60 377 249 556
    Click up if you have successfully reached Expedia by calling +60 377 249 556 phone number 12 12 users reported that they have successfully reached Expedia by calling +60 377 249 556 phone number Click down if you have unsuccessfully reached Expedia by calling +60 377 249 556 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +60 377 249 556 phone number
    100%
    Confidence score
    Malaysia
    +65 64 155 555
    +65 64 155 555
    Click up if you have successfully reached Expedia by calling +65 64 155 555 phone number 2 2 users reported that they have successfully reached Expedia by calling +65 64 155 555 phone number Click down if you have unsuccessfully reached Expedia by calling +65 64 155 555 phone number 1 1 users reported that they have UNsuccessfully reached Expedia by calling +65 64 155 555 phone number
    33%
    Confidence score
    Singapore
    +886 277 438 472
    +886 277 438 472
    Click up if you have successfully reached Expedia by calling +886 277 438 472 phone number 0 0 users reported that they have successfully reached Expedia by calling +886 277 438 472 phone number Click down if you have unsuccessfully reached Expedia by calling +886 277 438 472 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +886 277 438 472 phone number
    Taiwan
    +66 27 873 383
    +66 27 873 383
    Click up if you have successfully reached Expedia by calling +66 27 873 383 phone number 6 6 users reported that they have successfully reached Expedia by calling +66 27 873 383 phone number Click down if you have unsuccessfully reached Expedia by calling +66 27 873 383 phone number 6 6 users reported that they have UNsuccessfully reached Expedia by calling +66 27 873 383 phone number
    Thailand
    +54 19 493 334 949
    +54 19 493 334 949
    Click up if you have successfully reached Expedia by calling +54 19 493 334 949 phone number 0 0 users reported that they have successfully reached Expedia by calling +54 19 493 334 949 phone number Click down if you have unsuccessfully reached Expedia by calling +54 19 493 334 949 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +54 19 493 334 949 phone number
    Argentina
    +55 19 493 334 964
    +55 19 493 334 964
    Click up if you have successfully reached Expedia by calling +55 19 493 334 964 phone number 0 0 users reported that they have successfully reached Expedia by calling +55 19 493 334 964 phone number Click down if you have unsuccessfully reached Expedia by calling +55 19 493 334 964 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +55 19 493 334 964 phone number
    Brazil
    +44 20 7019 2937
    +44 20 7019 2937
    Click up if you have successfully reached Expedia by calling +44 20 7019 2937 phone number 0 0 users reported that they have successfully reached Expedia by calling +44 20 7019 2937 phone number Click down if you have unsuccessfully reached Expedia by calling +44 20 7019 2937 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +44 20 7019 2937 phone number
    Pr Manager
    +1 (604) 235-6812
    +1 (604) 235-6812
    Click up if you have successfully reached Expedia by calling +1 (604) 235-6812 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (604) 235-6812 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (604) 235-6812 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (604) 235-6812 phone number
    +1 (416) 202-8736
    +1 (416) 202-8736
    Click up if you have successfully reached Expedia by calling +1 (416) 202-8736 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (416) 202-8736 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (416) 202-8736 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (416) 202-8736 phone number
    Pr Manager
    +1 (917) 332-5039
    +1 (917) 332-5039
    Click up if you have successfully reached Expedia by calling +1 (917) 332-5039 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (917) 332-5039 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (917) 332-5039 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (917) 332-5039 phone number
    Vice President Finance
    +1 (613) 780-1386
    +1 (613) 780-1386
    Click up if you have successfully reached Expedia by calling +1 (613) 780-1386 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (613) 780-1386 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (613) 780-1386 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (613) 780-1386 phone number
    More phone numbers
  3. Expedia emails
  4. Expedia address
    333 108th Avenue NE, Bellevue, Washington, 98004, United States
  5. Expedia social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.