Expedia
reviews and complaints

My girlfriend and I rented a car through expedia on January 11, 2023 Expdia itinerary [protected] confirmation #PEXPA11098FB. We requested a mid size vehicle with navigation. Upon arrival at Piarco Airport in Trinidad we waited 30 minutes at the counter no one was there. When the young lady arrived she gives us a car without navigation, we explain that we needed navigation and we checked the navigation box when we ordered the car. She demanded that we pay extra for the navigation system and stated our cars do not have navigation, also she wanted us to pay for additional insurance which we already paid for during our reservations. She give a blue nissan City that was obviously repaired badly from a previous accident I had to take 22 photos of scratches and dents. She gave us a car with less than a 1/4 tank of gas. The vehicle runs on both gas and CNG we explained to her we do not know anything about CNG, can we have a vehicle with just fuel. She stated there was no other vehicle available this was the best car they had. I asked to speak to a manger, she stated she is the boss I believe her name is Annessia. We took the car and could not find a gas station with CNG after stopping several times. The GPS system would not find the Address in Moruga where we was going, it took us 5 hours to go 1hour in 1/2 drive. While driving on the highway the front of the car seemed to have wobble. When we arrived it was dark outside the interior light did not work. We contacted the Piarco rental so that we may exchange vehicles. After a 2 hour drive we waited 2 hours and 15 minutes to exchange a car, She attempted to give us another car with a bald left front tire we refused it I have photos of that vehicle. Finally a young man named Dominic assisted us in getting a better car which had navigation in it. during this time we had to cancel reservations we had because exchanging the vehicle took entirely too long. As we began to drive we find the the car GPS system is in Japanese and can not be change to English. This was a horrible experience as being an American visitor, I felt abandoned in a foreign country. I would expect that any business would try to make an outsider welcomed. I am grateful that my iPhone was international or I would be stranded. I am compelled to inform the United States Embassy to warn American Citizens not to rent from Economy car rentals in Trinidad. However I would like to thank Dominic for attempting to ease our displeasure. There is more that can be added.

Expedia ref: [protected]

British Airways ref: 4LX53F

Yesterday I called to change just one leg of my flight to Dublin. That kicked off what was a day of conversations with four people and being put on hold about 1 1/2 hours in total. The whole process felt like a scam.

The issue is this: In changing one AA leg, how did they 1) end up cancelling the original booking after the initial conversation and rebooking on BA, and 2) charging me $499.99 extra only to then call later and say I have a flight credit due me?

I paid expedia for my fight baggage fee. they did not pay the airline so I had to pay the airline when checking in. I had spoken to your rep and advised I would receive a refund ($85), no refund to date

confirmation number QNC63E, flight NK 1250

Please note this flight was in September 2022 and I have been attempting to resolve this issue. If I do not receive refund by 1/30, I will go to small claims court

Doug Boles

Greetings

As my travel plans have changed, I wanted to amend the dates from 11-14 Mar 2023 to 11-13 Mar 2023. However, the virtual agent gets stuck after asking to click SELECT /CHANGE DATES. Neither link provided in confirmation e mail is functional so I am also unable to open MANAGE BOOKING.

My booking details are :

Holiday Inn Express Amsterdam - Sloterdijk Station, an IHG Hotel

Confirmation: [protected]

Expedia itinerary: [protected]

My E mail. [protected]@hotmail.com

Kindly confirm that dates have been changed...and someone needs to look in to EXPEDIA complaint portal..so difficult to find it.

Regards

Amjad Mahmood

Using Expedia's search engine, we booked a holiday package for a family of 4 - 2 adults and 2 children (pre-teens). We were travelling to Bali, where we had never been before.

Once we arrived in Bali, we took a driver to the accommodation, which was miles away from anywhere, and waited while they made up our rooms. When we got to our room, we discovered that despite having booked for a 2dults and 2 children, the room only contained 1 king bed. We asked if they had any other accommodation for us and they said no. We then stated that we are a family of 4 and cannot all stay in the 1 bed, so if they don't have any other option, then we will need to get a refund and then find somewhere else to stay. The manager agreed to provide a refund, but asked us to go through Expedia to do so. They also said they will let Expedia know.

We tried to lodge it on their website on the day, but because it was check in day, we weren't able to. Additionally, we had to work to find a place for our family to stay as it was getting late and we were in a strange country.

Once we returned home, I raised a request for refund with Expedia. They tried to contact the hotel but they were unsuccessful. They did tell me, however, that they would continue to contact the hotel for the next 72hours and hope to have a resolution by then. I didn't hear from them.

I then contacted them again and went through the same script. Again I didn't hear from them.

And again. This time I heard via email that they weren't succesful.

And again. This time I asked if I need to keep calling them again and again because I don't actually hear from them. I also asked what happens if they don't hear from them as they have apparently been contacting them for the last 4 months. I was told they will escalate this again. And so the hamster wheels go.

There are two things going on here, and one is why the accommodation are not responding when they agreed that they would provide a refund. the other one is the ownership or lack thereof of Expedia when it comes to their search engine failing and ripping off customers and their partners. When I input 2 adults and 2 children, I expect the suggestions to be aligned.

This whole experience has been stressful and distasteful. I will never use Expedia again.

I used to use Expedia to book my flights because they offered the ease of 24-hour free cancellation with refunds.

But for the last couple of times, they offered credits instead of refunds. I argued with them because that meant I had to call agents to use those credits and my money was locked. But Expedia said issuing credits/voucher was airline company's policy. Fortunately, I was able to use one credit while I was hoping to use the second later.

Unfortunately I never received a reminder email about expiration date for the second credit voucher and the second one expired before I could use it. It's $303.70 and isn't a small amount for me. The airline record locator is UUPTHP. The first few times I spoke to Expedia, they again blamed it on American Airlines. I looked up and contacted executives at American Airlines. They clarified that issuing travel voucher is not their policy but it's actually Expedia. Yesterday I contacted Expedia and now they had a different spin on the story.

Could I please request a refund.

Thanks,

Girish

Jan 13 2023 I had paid for this night. Got up friday morn to ice and snow. The temp saturday morn was to be 12 and high 28. I had to leave a day early to get ahead of the store. Holiday lodge said I had to contact you for a refund.

My ID# [protected]. MY reservation was Jan 11- Jan 14 2023.

The stay was at the Holiday lodge in Oakhill wv.

The clerk told me they could not give me a refund since it was a third party, but would have if I had booked directly with them.

I purchase a ticket with expedia. Itinerary # [protected]. They offered a flgith protection that I accepted and bought for 341. 16. Now they cancelled one of the flights and offered me a refund minus the price of the flight protection that they say is not refundable.

Please see below the total from the receipt for the ticket and what they offered to refund. Clearly 341.16 is missing.

Price summary
Multi-City flight
4 travelers
$1,360.00
Taxes & fees
$1,555.80
Flight Protection Plan
$341.16
Total
$3,256.96

Hello Yuri,​

We wanted to let you know Finnair has made changes to your itinerary, and your original flight from Los Angeles to Berlin is no longer available. Occasionally, airlines have to adjust flights unexpectedly.
We know this is disappointing, and have some options for you: ​

Option 1 – We can help you find an alternate flight. ​

Option 2 – You can cancel your booking for a refund. If you cancel, you’ll receive a refund for the full value of the ticket, in the amount of USD 2915.80, to your original payment method, within 7-10 business days.

Let us know your preference – to look into other options or cancel for refund – by replying to this email or calling us at [protected] or [protected] (collect calls accepted). We’re happy to find some options that work for you.
Please reach out soon, as flights are subject to availability. We're sorry for this unexpected change - please accept our apologies on behalf of Finnair. We're here for you and want to ensure you have a good travel experience.​

Sincerely, ​

Expedia Travel Team

Hello,

My frailly could not use international flights in March 2020 due to Covid. Flights are sitting as a credit and Qantas have confirmed the credit is fine to use but must be rebooked by Expedia. This was reconfimed with Qantas in december 2022.
Expedia need to contact Qantas agency connect to rebook. I am sure Qantas are difficult to get through to so they are also at fault but expedia staff always promise to get back to me and no one ever does. Every time I call I have to explain my case over and over again. Does no one take notes?

I want to use my flight credit which is my money,... I have flights picked, book me please. I have been so polite and patient but am really getting very frustrated.

xpedia Itinerary no. [protected]
old Qantas no. P8SD5S
New Qantas booking no. 2ABZCH
Travellers: Gemma Considine, Chaiya Davies, Ziggy Davies
GVA - FRA: used
FRA - DXB - used
DXB - MEL - used
MEL - SIN: not used
SIN - BKK: not used
BKK - DXB: not used
DXB - GVA: not used
Paid: USD4064
Expedia Itinerary no. [protected]
Qantas no. P94CUZ

Passenger: Stewart Davies
BKK - DXB: not used
DXB - GVA: not used
Paid: USD1529
New flights:
Passengers:
Gemma Considine
Stewart Davies
Chaiay Davies
Ziggy Davies
Melbourne to Bangkok
Friday, 1 September 2023
Departs
06:30 Flight Duration
13h 10m
1 stop
Arrives
16:40
ECONOMY
Sale
Qantas flightQF406Qantas flightQF23
Bangkok to Melbourne
Friday, 13 October 2023
Departs
18:10 Flight Duration
12h 25m
1 stop
Arrives
10:35

I just wanted to share recent experience with Expedia and hope you could help

We booked a package with Expedia for a family vacation. We chose the option Expedia presented to us. Unfortunately, the outbound flight got cancelled because of bad weather. We called Expedia multiple times with a hold time of more than an hour to see how Expedia can help. Unfortunately, they declined to help citing fine prints. They asked to call hotel and Airline directly for refund. This is Ridiculous. Why should we book through Expedia if they cannot help with the package, we booked from them. Was this customer's fault that outbound flight was cancelled. It was bad weather which entire country faced. Alaska was kind enough to refund that outbound flight money (from PDX to Cancun). Since we could not fly out, how can we check in to the hotel (Casa Maya hotel in Cancun) and come back home (which Expedia booked us through AeroMexico). Customer service took us in circle with no help.. This vacation package lost most of our money, and Expedia has no regret. We lost 70 % of our money around $3500. This was our first family vacation outside US and we all are so disappointed. Is Expedia Customer Obsessed? Or Expedia just making their partners make money and get commission from them? How do you make your customer trust you and do business with you with a peace of mind Yes, we could have booked everything individually? If certain partner is so adamant (who doesn't care about customer) why do you present them as an option in the package? This experience has hit us hard financially and emotionally. Unless some magic happens where you can help, We are not going with Expedia in the future, and will advise all friends and family to do the same. Book individually or through Costco (not through Expedia) to get a better piece of mind.

BTW we planned to travel from Portland (PDX) to Cancun, MX on Dec 24th

On December 20,2022 AA advised us that it had approved a refund for Nick Hoogendyk and Min Ahn for Ticket numbers [protected] and [protected]. The record locator for both tickets is DZA2MU. We were informed that we should contact our travel agency (Expedia) for payment of the refund.

Please provide us with the date that Expedia will make the refund.

Name: Todd Power

Booking Mobile: [protected]

Booking Email: [protected]@hotmail.com

Itinerary: [protected]

Flight was cancelled by airline in 2020. I have been in contact with Expedia via telephone, email and online chat for the entire period. I have requested a refund on each occasion and have been promised that there would be resolve in 72 hours (this was 12 months ago). I have spent countless hours communicating with Expedia staff whom assure me that all conversations are recorded. I even opt to have my phone conversation recorded and screen shot the online chat.

Today is the final straw for me as a consumer. I have attempted to speak with Expedia staff on the online chat and have been advised to contact Garuda Indonesia and use my credit.

I can attach emails and any other documentation required to confirm the endless battle i have had to obtain my refund.

Could you please contact me on my mobile or via email as soon as possible.

Booked online for the very first time . Was actively searching the web from Australia & so was intending on booking accomodation to attend an event on the Gold Coast Qld in Australia .

Event was in Northcliffe so I found Northcliffe apartments .

Booked it & paid for it & then after reading confirmation email , saw that I had booked Northcliffe apartments in Sunderland UK .

I contacted Expedia immediately and wanted a refund as I have intention of travelling to the UK but was only offered a credit for that hotel .

A credit for Australia would have been nice but I was told no .

Very poor form .

I intend travelling extensively in the future but it

wont be with Expedia

My family travels alot and we booked tickets for 6 people from Chicago to Cancun and back for Sept 2nd to Sept 5th 2022

We have been trying to use the credits that we had due to the expiration dates. It is overly sad that the call centers demand high amounts even after the credits even though the indivisual websites of the United or American Airlines have lower fares for the same cabin fares.

The representatives in the India call centers have no knowledge and they charge high amounts to make the reservations. They should be investigated.

I was on the chat for more than an hour with no resolution. When we call the airlines they tell us to contact Expedia. Please look at the chats for Sanjeev Dwivedi. I will definitely write to commerce Department to investigate the business practices of Expedia. We had bought travel insurance to protect our travels which is of no use. We have completely stopped buying tickets with expedia when we traveled after the Sept 2022 due to aggravation caused.

We want all our used money refunded. We have no time to fool around with inexperienced customer service reps of Expedia.

American Airlines credit

$455.43

For pashupati nath only

Issued for itinerary #[protected]

Credit expires: Mar 25, 2023

Search flights

American Airlines credit

$455.43

For Neelam Dwivedi only

Issued for itinerary #[protected]

Credit expires: Mar 25, 2023

Search flights

American Airlines credit

$455.43

For Shreya Singh only

Issued for itinerary #[protected]

Credit expires: Mar 25, 2023

Search flights

American Airlines credit

$455.43

For Yash Singh only

Issued for itinerary #[protected]

Credit expires: Mar 25, 2023

Search flights

United credit

$323.95

For pashupati nath only

Issued for itinerary #[protected]

Credit expires: Mar 25, 2023

Search flights

United credit

$323.95

For Neelam Dwivedi only

Issued for itinerary #[protected]

Credit expires: Mar 25, 2023

Search flights

United credit

$323.95

For Shreya Singh only

Issued for itinerary #[protected]

Credit expires: Mar 25, 2023

Search flights

United credit

$323.95

For Yash Singh only

Issued for itinerary #[protected]

Credit expires: Mar 25, 2023

Search flights

Air Canada credit

$344.63

For Ritika Singh only

Issued for itinerary #[protected]

Credit expires: Aug 15, 2023

Search flights

American Airlines credit

$332.88

For RITIKA SINGH only

Issued for itinerary #[protected]

Credit expires: Aug 15, 2023

Search flights

I made a hotel reservation, over one month in advance. I purchased trip cancellation insurance for this booking. In a bit of confusion, it was determined that this reservation was redundant and I tried to cancel the booking over one month in advance. I was not allowed a refund on my booking payment - the technical legal definition of Expedia’s cancellation policy is infuriating. I will never use this service again.

Itinerary: [protected]

A full description of the matter follows below:

1. On 08.12.2022 I booked the Savoy Le Grand Hotel Marrakech for 6 days (December 28th to January 3rd) through Expedia. The main reason I selected the Savoy was that I didn’t have to make any advance payment and because I could fully change the booking. I knew back then that my trip to Marrakech could be subject to change.

2. A week before the check-in day, I was informed that my schedule in Morocco would, as expected, needed to be changed and I could only stay in the hotel for 3 days (Dec. 28th, Dec. 29th, and Jan. 1st). I contacted Expedia (virtual agent) who formally confirmed that I would be entitled to make all necessary booking changes at check-in. I have print screens confirming this. It was ONLY BECAUSE of your confirmation that I decided not to cancel the booking.

3. When I checked in on the 28th, the Hotel informed me that the booking could not be changed and charged me the full 6 days.

4. The hotel produced a document (signed and stamped) confirming that I checked out on Dec. 30th and again on January 2nd.

I would like to request to be refunded for the 3 days I did not stay in the Hotel. The Hotel has informed me that they cannot do it and that I was given the wrong information by Expedia.

We were booked for 3 nights at the above and agreed a price of £117.75 per night. Your literature showed this price and below said £70.65 taxes which (as every other company does) is highlighting the taxes INCLUDED in the price. On arrival at the hotel - after the free cancellation period had expired - I was obliged to pay £423.90. I feel cheated. I agreed £117.75 per night and that is all that I wanted to pay. I want you to refund the £70.65 extra that I have been charged and therefore for you to honour the room rate that you advertised on your website.

Alex Shepherd (Itinerary [protected])

I have made a hotel/w flights reservation for January 2023 through Expedia.com. A few days ago, I decided to make a change to the hotel's booking. On December 27, 2022, I called Expedia Customer Service. The agent that I spoke, was confusing and hard to understand. First, he said the price that I need to pay is $764.69, later he said that something didn't go right and now the price is $3,896.00 (booking number [protected]). Moreover, I looked at the booking thru my Expedia account and noticed that Hotel's booking was not Fully Refundable, as I had with my original hotel's booking. I called Expedia the same day later and the agent told me that no worries, we will contact the Hotel for penalty fee's waiver. Additionally, the agent reassures me that she will give me a call back in 24 hours. No one called me back. I made another reservation thru Expidia.com for the same Hotel and room (booking number [protected]) and it's 'fully refundable"and I paid less ~ $3340.88

Today, December 29, 2022, I called Expedia Customer Service again and an agent said that the Hotel won't waive the cancelation fee. I asked if they could honor the price that I got booking on my own, and was told"NO, the agent doesn't have an authority to do this. If he does, it would be a strike against him" I asked to speak to someone who has authority and the replied was that no one could help me. Only what they can do is review the call on December 27, 2022 and decide if they can honor the price that I have booked on my own (call ref S#[protected]). At this moment, I don't believe that anyone would contact me and fully refund $3,896.00 or at least, credit me back the price difference. I've been using Expedia over 10 years, and I guess, keep a customer is less important than to credit $ difference between that I was able to book on my own thru Expidia.com and what the agent booked.

On November 22nd I bought 2 Air Canada flights through Expedia from Victoria to Vancouver for February 23rd. December 2nd I received an email at 10:27 pm that the flight was changed to a later time and confirmed. The new time does not give enough time to make our connection out of Vancouver to Ottawa. I phoned Expedia to say that I had not accepted the changes only to be told that I was given 4 hours to refuse the change. By not refusing within the 4 hours from 10:27 pm to Expedia that was acceptance. My only option was to cancel with no refund. No other flight options.

I refuse to cancel with no refund.

Bill Bousada

I booked a room at the Comfort Suites in Oakbrook Terrace IL. for 2 nights to visit family on Christmas, I came down with Covid and was unable to make the trip.I chated with 6 of you agents all telling me they were trying to contact the hotel to get me a hardship refund and they finally said they were unable to contact the manager and I would have to pay anyway.

So I called the hotel and spoke to one of the managers and he said it is Expedia that issues a refund in a hardship case because you actually purchased the rooms from them. Not sure why I've been lied to from Expedia but I am very sick and don't understand the lies.

I don't believe that you treat your customers this way and lie about it especially during covid and Christmas