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We were travelling with two other couples on a Mediterranean cruise in October. In June of this year we had a meeting to plan & organize our travel. We all booked through Expedia (we were charged for our room at the time) for the same hotel in Mestre (Venice), Italy. In the middle of our cruise I received an email from both the hotel & Expedia that our room had been cancelled by the client. I did not cancel the reservation!
I contacted Expedia to correct this, and they told me that they would put me through to their relocation department. This took hours, and hours.
They would not offer me a comparable hotel to the one I had booked, and after much back & forth, getting cut off, having to use my cell phone plan in Europe, they offered me a two star hotel with many reviews indicating bed bugs! By this point we were almost at our destination in Mestre with no accommodations booked. I had to book my own hotel at the last minute and pay double the price.
Many times I asked to speak to a Supervisor but was repeatedly denied!
Claimed loss: $300 Euros, and $30.00 Cdn. for the long distance plan.
Desired outcome: Refund of $300 Euros (difference between what I was to have paid & what I had to pay. Refund of $30.00 Cdn. for long distance plan. An apology & explanation.
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Get back in touch with the Expedia support staff. Indeed directing your inquiry to that contact center manager will do the trick. Focus on the need of reserving a similar hotel and the unreasonable option that was provided to you. If necessary even contact a supervisor or bring forth a formal complaint. Otherwise threaten them with reimbursement of expenses incurred or extras that they would have to fall back on otherwise.