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Expedia complaints 1401

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S
12:00 am EST

Expedia I am still waiting for the refund

On september 30/2005 I bought two tickets from expedia to travel on december 29 2005 to madrid. On october 2005 my husband had an accident with cerebral hemorrhage. I call expedia to cancel the trip and they told me that I have a year to use the tickets due to the situation. My mistake was that I believe what they told me.

When I asked again for the refund they ask me for a doctors letter. I sent all the papers they ask me for via fax [protected]. On june 7 I ask again for the refund and they said to me that it takes 2 or 3 billings periods to be reimbursed to my credit card. I am still waiting for the refund. When yesterday I sent an e-mail to them asking for the refund. They told me that I have to talked to iberia at [protected]. Then I call iberia and they told me that I bought the ticket thru expedia and they are the one who has to gave me the refund. I think that they are playing pi-pon with my situation.

If anyone can help me with this I will appreciated very much. We are a retired couple. If you have any questions please contact me via e-mail or telephone
305-984-7sss. Thank you.

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S
S
She is a lady
, ES
Jun 05, 2009 2:36 pm EDT

Iberia sent me an email saying they could not process my details, that I should contact the airline or make a new reservation. So I contacted the airline and the sales lady told me I had not successfully purchased the reservation. I had to get a flight out on the date I had intended to travel, and so went ahead and made a new reservation. Now my credit card has been charged twice.
I still have the email but I think that airlines are very hard to obtain a refund from. Has anyone else been in a similar situation? What should I do? I'm so annoyed.

K
K
kristy
,
Jun 02, 2008 5:24 pm EDT

Helou

i'm from Slovenia and i have problems with Iberia too...

Can you help me and tell me what did you do... i write to iberia and they said to me i don't get a refund. But i have a ticket which says that flight was oversoled... what is my next move...

thank you

C
C
Carlie
,
Apr 16, 2008 1:44 pm EDT

It has been almost 2 years since i was garuanteed a refund from Iberia airlines. After claiming they had "sent the refund" it took them more than a year and a half to admit that it was never put into my account...and then I was told that I would recieve it immediately...that still has not happend 6 months later... believe me I have tried everything i could think of to get it back. Before I take it to court please let me know if you have any suggestions...

Carlierae24@hotmail.com

R
R
rebecca watts
,
Dec 12, 2007 6:41 pm EST

First of all...look at who charged you for what..then if you read the rules before you buy your trip...clearly states that they only charged you 5 dollars...no offense...but they just work between us and the airline. when i bought my flight..it was through expedia..but on my credit card it showed 5$ to expedia.com and the rest went for delta airlines. Besides... you can always dispute this as well.

S
S
Sara Challice
,
Jul 02, 2007 6:39 am EDT

I also had a bad experience on an Iberia flight, IB 3166, 29th June 2007, 16:30.
We had already spent 2 days traveling back from Peru and were on our last flight from Madrid to London Heathrow.

We were on the tail end of the queue for boarding, so when we climbed aboard the plane we discovered our designated seats had been filled with other passengers. We looked about in economy for empty seats, but there were none.

We decided to walk to business class and sit at the very back. A few moments later the air stewardess in business class came over to us and asked to look at our tickets. We explained our seats had been taken in economy and these were the only seats empty. She then very rudely asked 'Do you want ME to find you a seat?!' Jana replied, 'Yes please.'

We followed the air stewardess back into economy where, of course, there were no empty seats, and then left us stood in the gangway in front of all the other economy passengers and went back to tend to the business class passengers. After 5 minutes I started to get quite angry at the way we were being treated. After all, we were fare paying passengers and had originally been given a designated seat number. I asked an air steward if we could take a seat as we had paid for one on the flight, and if we sat in business class they did not need to serve us any drinks or food. He said very little and went up to business class.

Finally the air stewardess came back into economy and moved a lady in the front row of economy into business class and seated Jana in her seat. I was then split from my friend and placed in business class on my own. Bizarre.

Why give passengers a boarding pass with a designated seat number, only for it to mean nothing when boarding the plane? No apology was given at the lack of seats and we were made to feel unnecessarily awkward for no reason.

Also, why split myself and my friend up for no apparent reason, by moving another lady from her seat? I did look for the air stewardess as we disembarked from the plane at Heathrow so I could ask for her name, but she was nowhere to be seen. She was not even there to say goodbye to her business class passengers.

When I arrived inside the terminal, I then discovered my luggage had been lost. I then queued with many others whose luggage had been lost on the flight at the Iberia desk which had only one member of staff dealing with us all. Nobody else was there to help, and therefore it took well over an hour.

Sara Challice.

E
E
Edel Martinez
,
Nov 26, 2006 6:47 am EST

I am in a similar situation and I've called once already but I've seem to have lost the address of where I'm supposed to send the doctor's papers. Could you email the address to me at latina0206@gmail.com ? I'd greatly appreciate it.

About Expedia

Expedia is a leading online travel agency that offers a wide range of travel services to customers across the globe. The company was founded in 1996 and has since grown to become one of the most trusted and reliable travel booking platforms in the world.

With Expedia, customers can book flights, hotels, rental cars, cruises, vacation packages, and activities all in one place. The platform offers a user-friendly interface that makes it easy for customers to search and compare prices, read reviews, and make bookings.

Expedia has partnerships with thousands of airlines, hotels, and other travel providers, which allows the platform to offer competitive prices and a wide range of options to customers. The company also offers a loyalty program called Expedia Rewards, which allows customers to earn points on their bookings that can be redeemed for discounts on future bookings.

In addition to its online platform, Expedia also has a mobile app that allows customers to book travel on the go. The app offers all the same features as the website, including the ability to search and compare prices, read reviews, and make bookings.

Overall, Expedia is a trusted and reliable travel booking platform that offers a wide range of travel services to customers across the globe. With its user-friendly interface, competitive prices, and extensive partnerships with travel providers, Expedia is a top choice for anyone looking to book travel online.

Expedia Customer Reviews Overview

Expedia is a popular online travel booking platform that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received a significant number of positive reviews from customers who have used its services.

One of the most appreciated features of Expedia is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a variety of filters and sorting options to help customers find the best deals and options that suit their preferences.

Another positive aspect of Expedia is its competitive pricing. Many customers have reported finding great deals on flights, hotels, and vacation packages through the website. Additionally, Expedia offers a rewards program that allows customers to earn points for their bookings, which can be redeemed for discounts on future travel.

Expedia's customer service has also received praise from many customers. The website offers a 24/7 customer support team that can assist with any issues or questions that customers may have. Many customers have reported receiving prompt and helpful responses from the support team.

Overall, Expedia is a highly recommended travel booking platform that offers a wide range of services, competitive pricing, and excellent customer service. Whether you're planning a quick weekend getaway or a long-term vacation, Expedia is a great option to consider.
How to file a complaint about Expedia?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button located at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Expedia. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Cancellation Policy Not Honored".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Expedia. Include key areas such as:

  • The nature of the service or product you used.
  • Specific details about any transactions, including dates, amounts, and confirmation numbers.
  • A clear description of the problem and how it has affected you.
  • Any communication you've had with Expedia's customer service, including their response or lack thereof.
  • Steps you have taken to resolve the issue and the outcomes.
  • The personal impact, such as inconvenience, financial loss, or stress.

Be as factual and chronological as possible to paint a clear picture of the events.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include receipts, emails, screenshots, or confirmation numbers. Do not include sensitive personal information such as credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Expedia, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or from Expedia through the platform, so it's important to monitor the progress of your complaint.

Frequently asked questions (FAQ) about Expedia
How can I contact Expedia, a leading online travel agency, for booking assistance or customer support?

Need help with bookings or customer support? Contact Expedia at 1-866-310-5768 or 1-800-469-1793. Their dedicated team is ready to assist you with all your travel needs.

Overview of Expedia complaint handling

Expedia reviews first appeared on Complaints Board on Nov 14, 2006. The latest review Recent motel stay was posted on Apr 4, 2024. The latest complaint From a very frustrated and disappointed individual, who had booked a trip to Key West, ******* on February 14, 2022 to * was resolved on Mar 03, 2024. Expedia has an average consumer rating of 1 stars from 8272 reviews. Expedia has resolved 108 complaints.
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  1. Expedia contacts

  2. Expedia phone numbers
    +1 (866) 310-5768
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    27%
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    60%
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    Confidence score
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    More phone numbers
  3. Expedia emails
  4. Expedia address
    333 108th Avenue NE, Bellevue, Washington, 98004, United States
  5. Expedia social media
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