Expedia
reviews and complaints

On 3/22 I arrived in Memphis at 9:30pm. I had an Expedia reservation & confirmation for Hertz. I did not have my husband’s credit card with me, but had the number, expiration, and security #. The two rude employees (one named Maddie) said I had to have the physical card. I asked if they could take another card, but the same account? They replied no. I called Expedia - no help. I called Hertz - no help. I ultimately had to cancel the reservation. It was 11pm. I had my daughter with me in a strange city & we had to drive an hour and a half to our destination. I canceled the reservation and then asked the two Hertz employees how much to rent the car I just canceled. The one not named Maddie said “we don’t have any cars.” Unreal, unprofessional, and just malicious! Good luck with that karma! There was only one other rental car place open. Thank God for Avis and Shay, who got out of her chair, went upstairs to the parking deck & found a car for us. Guess what car rental agency I’ll be using going forward? Not Hertz! Guess what travel site I won’t be using due to their complete lack of interest in helping me - Expedia!

Hertz with Expedia

Really bad service. Rented a car for two weeks. Got a car for one day. Double charged me. Moreover double the amount! They keep you in a loop to get the best price s on the internet. Call you the day of telling you they don't have a car. They pass on cars to people who are higher paying or rent on the spot. They still have availability online showing they have cars. While they tell people who booked in advance for a good pricing that they don't have car available. It'ss a huge huge scam. The cars are never clean or taken care of. When you need a car you need a car. The reservation there is a scam. The happy faces to get you in the door is a scam. You can picture how this ended. They charged me and told me they could not explain why I gotta charged for a week and walked out the door with no car

Reference Number: [protected]

Re: As it relates to our reservation at the Delta King/ Sacramento, California for 3/22.

We had the following issues.

• When we tried to Park at the Delta King and we were denied. The attendant thought our front tire look like it was going flat. As it was late we had to find parked in a lot down the street for $17.50 for the night. In the morning I went to Les Schwab who checked our tire and found it to be ok as “high profile tires on Mercedes Benz look low”.

• When we tried to register, we gave the clerk our confirmation number. He asked for a photo id which I did not have. My wife gave him hers which he could not accept her photo ID (same last name).

• He suggested we “cancel our reservation” that was in my name which we did. And my wife “make a new reservation” at the desk which she did.

• The charge for the new reservation was $281.30 (by $42.33) which was lower in price than the reservation through Expedia for the same room.

I am requesting the Expedia issue a refund for the $323.63 Expedia charges to my credit card as we only needed the one room. And, please let me know if in fact “Expedia always searches for the best price” or is it just marketing. Our other reservations throughout our trip were great!

Sincerely

Dr. John Greer

We booked a flight with Expedia

We then flew the first leg - then found out the connection time was too short - and thus we missed our second leg

We ended up arriving one day late - to our destination - and thus missed a meeting

We have found a way to have the meeting in NYC - and thus asked Expedia to simply change the departure date for one leg - of our return trip

Expedia states we can not change one leg of the trip

We are now forced to do a return trip to NYC - from PBI - to allow us to depart on the originally, scheduled flight

We do have insurance - and consider it a waste - to have to claim against the insurance - for this intermediate trip

Complain Expedia. I wanted to change my flight. So I followed the steps of "change your flight" on Expedia, however, I quit the process when Expedia asked me to pay the whole amount of money on the flight I wanted to change into. Then I found that my original itinerary total fee changed from $863 to $345.2. OMG! I just lost $517.8 by trying to change one of my flight! I was upset and from my file on Expedia, the flight from SEA to ORD just was changed into $0 and it is gone forever!

Thanks!

Where do you start with this? I have already complained to the Hilton management team. I asked around 730 p.m. tonight on 3/18/2023 to have my room switched because someone tried to enter into the adjoining door of my room. You can't make this stuff up. Alex who was on the front desk advised me that he was sold out. I fact checked this with the Hilton 800 number and they said there were rooms for tonight. I then cancelled the rest of my reservation. Unfortunately he wouldn't offer a wake up call. Very nasty and threatened to kick me off premises. Very unprofessional.

Very simple booking, from perth on the 4th of may and returning on the 16th may. The booking was made on the 16 march around midday. But when the emailed flight details come through with a spelling mistake instead of may 16th was mar. Therefor my return flights melbourne to perth had moved to march 16. Now im stuck trying to sort out this mess, spending hours on the phone. As this was a thursday we couldnt cancel or get in contact anyone. So now second day on hold for two hours so far.

Good Morning,

I have tried for 5 days to make this reservation and not the site or, CHAT, or the customer service people can help, Can someone please assist?

Milagros Vega Alas

Mon, Mar 13, 7:46 AM (3 days ago)

to Jose, YolandavegaSantillan, chenao

Seasons Florida Resort

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Frontier Airlines·BOSORL

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Spirit Airlines·ORLBOS

Current: Review your trip

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Stay

Fri, Apr 14 - Sun, Apr 16 (2 nights, 1 room)Check in Fri, Apr 14, check out Sun, Apr 16 (2 nights, 1 room)

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Seasons Florida Resort

Deluxe Room, 2 Queen Beds

Check-in on Apr 14

Non-refundable

4.2/5Very Good! (960 reviews)

Cleanliness information

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Flights

Roundtrip, 4 travelers (4 adults)

Boston to Orlando

9:21am - 12:45pm9:21am through 12:45pm

(3h 24m, nonstop)(3h 24m, nonstop)

Frontier Airlines • Fri, Apr 14

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Departure

9:21am - Boston9:21am from Boston

Logan Intl. (BOS)

3h 24m flight

Frontier Airlines 1239

Airbus A321

Economy/Coach (G)

Arrival

12:45pm - Orlando12:45pm to Orlando

Orlando Intl. (MCO)

Fare: Economy

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Orlando to Boston

4:00pm - 7:01pm4:00pm through 7:01pm

(3h 1m, nonstop)(3h 1m, nonstop)

Spirit Airlines • Sun, Apr 16

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Departure

4:00pm - Orlando4:00pm from Orlando

Orlando Intl. (MCO)

3h 1m flight

Spirit Airlines 103

AIRBUS INDUSTRIE A320 SHARKLETS

WiFi on this flight

Economy/Coach (K)

Arrival

7:01pm - Boston7:01pm to Boston

Logan Intl. (BOS)

Fare: Economy

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Milagros Vega Alas

Wed, Mar 15, 3:30 AM (1 day ago)

to mokerstrom

Good Morning,

I am writing to you as CEO of Expedia. have spent two days trying to book a 2day reservation and contacted the Expedia thru online CHAT 4 times, called directly 2 times and no help. please assist I believe this is price gauging when today after 2 days the reservation is double its price for 2 days.

In April 2020, I booked a trip to Fukuoka using Expedia package - this would cover both flight and the hotel. However, nearing April, the flight schedules kept changing and eventually Japan closed just days before my trip. As such the flight was cancelled by the Airline company and as a result, I would need to cancel the whole package.

Fast forward to 2 years later, I called the Airlines regarding the refund of them cancelling the flight - they mentioned that they can issue a credit shell instead of paying back in cash terms. As the borders of Japan was not opened yet, I decided to wait.

Just last week, (almost 3 years later), when I called the Airlines again on this matter, they asked for an e-ticket number which I do not have (as it was not issued), I called Expedia to ask for it, they said they didn't have it either and they cannot access the system.

Airlines asked me to ask Expedia, Expedia asked me to ask Airlines. In the end, no one wants to own up.

This is such a cheap way to scam customers, Expedia collected the money, and never made sure the ticket was issued. the Airlines can play pretend they do not know as well. So who took the money in the end?

I just got off the phone with a Expedia representative to try and fix an issue.I will give you the whole run down.I canceled a trip to Dominican Republic on Aug 22 2022 and Expedia issued me a refund on the resort that I had booked but gave me an airline credit (JetBlue 966.34). Upon review I noticed that the airline credit expires May 21 2023,I explained to the representative that I can not travel at all until after Oct 2023 due to my strict job related duties so can you somehow give me an extension on the expiration date ? or a refund because I do not want to loose 966.34 due to my travel restrictions. I asked to speak to a supervisor and the representative told me they do not have one. I don't know any business that doesn't have a supervisor to help assist with a customer. Please help me with this situation so I can continue to help promote and be a loyal customer. I am very displeased on the handling of my issue and I dont want to do it but if I have to I will go on my social media platforms and tell my followers not to support this company AT ALL

Itinerary #

[protected]

Airline confirmation

ZBZFWP (JetBlue Airways)

Booked car rental the expedia 1/9/2023 confirmation # AEXP08F4CD, 2/28 thu 3/8 pickup location Orlando, Fl The car rental payable at check in, Collision Damage Plan paid via Visa ending in 4193 at time of booking-1/9/2023

Arrived 2/28/23 to pickup vehicle — Advantage rent a car has no record of Collision Damage payment from Expedia so I paid again $119.92.

Called Expedia to get refund was denied as refund was over 10 days from date of booking — Expedia told me to call the insurance company at [protected] to no avail

So I paid twice for coverage and more expensive at the Advantage rent a car.

I am asking for a refund of the $90

Thanks

Did not email a post that flying to Japan I needed a covid test lost all my money . I travel international every year . 2021 it was still a big deal to go to a certain place . You had to be clean of covid , test before sometimes test on the way back . I waited since 2020 when I had to cancel a Japan trip . Now hearing Japan was open I booked several tickets . Not one statement from Expedia or the airlines that I needed to be vaccinated or get tested 72 hrs in advance . Received an email asking to get my documents in order . Passport and license

are documents . A vaccination card or a test paper are not documents . There should have been a clear covid warning . I lost everything except a few dollars they were willing to give back . There should have been several red flags pointing me to be tested or pointing me to The Japan /US embassy site referencing covid .

We have had to cancel some flight we booked with BA through Expedia. I was going to put a claim through our travel insurance but Expedia offered a free cancellation and would issue a flight credit instead. Thought this was great! How wrong was I?!

When we have come to use the flight credit Expedia have made it nearly impossible for us to use this credit. We found the flights we wanted to use it for roughly costing about £4,000 in total as a new booking. When trying to use the credit this cost jumps up to £11,000! So we are actually better off making a new booking than using the credit.

We've tried lots of different flights and all end up the same - them trying to charge us crazy money. Those costs are not affordable for us.

We've tried to resolve with Expedia and BA directly and no one wants to help or offer any support whatsoever. Expedia blame BA and BA blame Expedia.

We've now asked to have our childrens credit transferred to the adults to make it more affordable for us to use. They have refused to do this which I don't understand since the children wouldn't be able to book a flight and use this credit themselves.

I booked a fully changeable/cancelable hotel through Expedia on November 18th. On November 19th, I found a lower rate through the hotel website. I called Expedia and spoke to an agent to cancel it. She advised me she could offer me the same rate as the hotel and change my reservation free of charge. I specifically asked her if the new rate was refundable/cancelable. She said yes. I made the change. As it turned out, I had to cancel the reservation and I did so within the cancelation period. When I called Expedia, the agent advised me that it was nonrefundable (the hotel would not refund it - she blamed the hotel). I called the hotel and spoke with the manager and he advised me that it was indeed refundable and even sent me the refund notice that he sent to Expedia. Expedia refuses to refund me, even though they got their money back. I have been going back and forth since December with Expedia and Synchrony Bank to no avail.

I have booked 3 night stay with refundable hotel for Summer in Jan 2023

hotel price increased 60% in Feb 2023

i wanted to reduce 1 night so keep 2 night out of 3 nights

Expedia asked me for more money to reduce 1 night

their system will not allow me to redudce 1 night, all they do is cancel 3 nights and book again 2 nights a current price

200 x 3 = 600 paid in Jan

to change to 2 night i have to pay 40 $ in Feb 320 x 2 = 640

this is wrong as i have already paid now i am giving back my night to expedia for selling at higher price to next customer.

i can just keep 3 nights and leave hotel empty for 3rd night ( this is all for expedia business but hurting to cutomer and Hotel and next customer )

this will make current customer loose 1 night money

this will make hotel loose addition money for that night

this will make next customer not able to book that 3rd night

who made money expedia for not having to spend money to fix its WEBSITE

now in March hotel is sold out for Summer in march

so i can not even change to 2 nights as expedia Website and also 3 agents i called said there is no room available so you can not change reduce your 3 night stay to 2 night stay

i already have room i don't need a new room - we are current times or

let this BIG it company do what they do best take customer money and provide frustration and anxiety in return.

Helpdesk agent took 4 hours on the phone ( between 3 agents ) they are being paid by Expedia from our profit but who is paying me to be there on that call ?

Date of car rental booking is 02/03-05/03 2023. scheduled to pick 1100 on 02/03/23 and we arrive at 6pm…Usave cancelled our online booking because they say we were two hours late. Usave insisted start all over with new payment and paperwork which took quite a long time to complete. when we return home expedia charged us $70 extra and we were not inform.

I am absolutely disgusted in the way you deal with holidays, we have made a booking through you for an all inclusive vacation, we have paid the full amount which gave us a garden room, however a delux sea view room became available so we decided to to upgrade to it, the cost was $63 dollars which wasn't a problem, however to enable us to to that we had to pay a further £960

again so that we could obtain the room as your assistant requested, the $63 dollars would be taken out to pay for the upgrade and the remainder of the £960 remainder or what was left would be paid back. it was repaid into the account but the agent handling the process completely messed up the reservation and it was down graded to a bed and breakfast when we have already paid for all inclusive ! We leave on the 15th of march and i want this resolving ASAP, none of your staff can't seem to understand the situation as it is marked down as bed and breakfast only ! this is truly a shocking state of affairs from yoursevle's we will be seeking a heavy compensation from you, myself and my partner have suffered massive stress over this and i have spent countless hours on the phone and numerous emails back and forth.Our Ref is [protected] you can contact on Mr Scott Page [protected] i need to speak with someone who can sort this out, i am extremely dissapointed with your company a total let down to say the least.

My Email is [protected]@yahoo.co.uk

Good morning, i bought two air tickets on Expedia web last January 2023. The Expedia schedule is [protected]. The air tickets were of ViVa Airlines Peru and were schedule to depart on March 2nd (Today). But last Monday ViVAir cancelled all flights. I have lost my air tickets that cost me us$873.09 and all this issue ruined my vacation trip. I called Viva Air but nobody answers the phone, email and neither the webpage. I called Expedia and who answer told me Expedia has no responsibility. But for me Expedia has main responsibility in this issue because Expedia sold me a not reliable service. i Sorry but I feel that I trust Expedia and i have been cheated.

Thank you!

Contact Expedia customer service to ask assistance for changing date/time of flights. His name is "BOS" and he is so rude! He did not exert an effort to find another phone line to get in touch with airlines, he just kept insisting that number they provided with them is not working. I myself provided a number to him to reach out the airline and finally he reached the airline, but he wants me to call them to cancel my booking. He kept arguing with me that I should be the one cancelling coz it is not ticketed yet. I told him that is not my problem, I want to cancel my reservation that is less than 24 hrs but he is insisting that I should be calling the airlines to cancel it. He is so rude and argumentative, and he commented to his coworker that I am dramatic or finicky. What kind of service is that! He is asking anything he can help but there is NOTHING that he able to help coz he wants me to do his job. Is that kind of service Expedia has? So upsetting that there is a kind of service like that!

I booked accommodation on hotels.com and then wanted to change the payment card. I was informed by the agent that I would need to cancel and rebook but since I was within the free cancellation period so there would be no penalties so I confirmed.

I then rebooked using my proper card and a few days later had to cancel due to a family emergency. I was told I would have to pay a cancellation fee for this one to which I agreed.

I now have 2 nights cancellation fee that has been charged by the hotel.

I used the live chat and spoke to Rommel who informed me that since I was within the free cancellation period, there would be no penalties for either booking and these were simply preauthorisations that would disappear after 7 days

They have not and have now been charged.

Please find attached the conversations with your agents and a the charges by the hotel.