Expedia
reviews and complaints

I have received the email that my flight with Air Canada has changed therefore they need to change to a different time. I am fine with any time.

Asiana refused to comply with Expedia without paying extra difference.

Now Expedia emailed me that I have to cancel the flight to get a full refund or look for another flight on my cost. (From Toronto to San Francisco on July 10th).

My Expedia itinerary [protected].

I planned this trip a year ago and booked this flight back in March. There is no way I can cancel and rebook it. So far Expedia hasn't done much to solve the issue caused by Air Canada's sudden change not my request.

I have been very frustrated with their unprofessional business demeanour. I do not know what to do.

Thank you,

R.

On May 19th, 2023 I made a reservation for a car rental with Expedia, reservation was confirmed to my personal email, as well the additional insurance in case any accident. I'm local central Florida resident, I was not arriving to Orlando airport, I just need a good deal rental to travel to Sarasota to stay for couple of days, the rental was to pickup at a location very close to the airport where is a parking garage (Omni) for people who is traveling, same location I was using to drop my personal vehicle.

The car pick up was for June 7, 2023 at 11 AM at 7652 Narcoossee RD, Orlando Florida, where the name of the company used by Expedia was Priceless Car Rental, according to receipt, the drop off was supposed to be at the same location. The total cost was $139.85, including collision protection (insurance). Sadly, when I got there few minutes prior to the 11 AM mark a person located at the entrance was the one who talked to me his name is Josh, he did not want to provide any last name, he told me lots of different rules to rent me a car, which I said it was already paid with Expedia, immediately he said, "those are third parties and they have no business with them", basically, in order for me to get a car was renting a car directly with them. I insisted that the car was already paid and he did not recognize my rental at all. I requested to speak with a manager but he said he was the manager, he provide me a business card which is called, Green Motion car and van rentals.

After failed attempt to pick up the car, I called Expedia and I talked with an agent Called Rose R. I was with the agent close to 50 minutes, where she tried to call the rental company with me over the phone but she had not luck, then she told me that she is going to send an email and I have to wait until the figure out what happened, but I insisted that that is not a legal way to do business and I want my refund back but she said I have to wait. I called couple hours later and I talked with an agent called Brandon which gave a the same solution as the previous agent.

I was charged $309.25 and $304.35 for a hotel room. I did not stay at that hotel because I had to have my credit card to check in. I had left it at home. They would not take a credit card over the phone or cash. They told me from 2 different people there that I would not be charged. I got my credit card and came back the 2nd night and the hotel charged me $334.35 for one night . . which I paid the hotel.

my wife and I used expedia to book airplane travel from Nice France to barcelona spain for a family trip. one of our granddaughters was to travel with us and is no able longer to participate in the trip. given that the trip was booked with the intent that she would participate. Unfortunately, she has experienced some difficulties and is unable to travel with me, my wife. her uncle and aunt an two of their children. The scheduled date for the nIce to barcelona flight was july 29. Unfortunately, we learned that she could not travel on may 16, 2023. The flight was booked ion april 19, 2023.. We did not know of her situation prior to the May date referenced above. We decided to cancel our family trip upon learning of my 13 year old granddaughter's inability to share the experience with the family.

We contacted Expedia after the decision to cancel the trip from nice to barcelona. expedia informed us that the company policy did not allow expedia to cancel the booking more than 24 hours after booking. The Expedia customer service agent provided contact information for EZ Jet and we experienced failure to contact EZ Jet. Finally, today, after an extended session with Expedia customer service we were connected with an EZ Jet customer service representative. The EZ Jet representative informed us that we would be refunded $111.00 for taxes and fees, but not the cost ($1,209.42 of the 7 tickets would not be refunded.

I understand that Expedia's position on the refundable tickets and understand that EZ Jet has their independent guidelines for what qualifies for refunds. I was told that they would require a Medical Condition Report certifed by a certified doctor. Our granddaughter does not have a medical condition.. Therefore, they would not even consider a refund without the submission the required medical donditionfForm. Given that we chose not to misrepresent our situation as medically based, we lose the $1,209.42 spent on the EZ Jet tickets. I find it difficult to believe that expedia would not consider an unforeseeable situation that did not exist within the 24 hour cancellation window set by Expedia. I understand the position of expedia, but find it difficult to accept a loss of the full amount of the purchased tickets for something that came up in my granddaughter's life that occurred a month or so after the reservation was mad..

Unfortunately, we have no control over life events. We appeal to expeidia to allow consideration of our situation. We have used expedia multiple times over the years and have found the company to be reliable and customer service oriented. This situation described above does not affirm the relationship we have enjoyed with expedia.

After being a satisfied Expedia client for many years, I will be ending my relationship with Expedia as I’ve lost the sense of trust that I once had with the company. Although I am only one customer I had always felt that to a successful company, every customer is important. I learned today through my discussions with a Customer Service agent and Manager that this is not the case with Expedia.

My daughter and her young family were going to be traveling from Prince George to Vancouver Island this summer and I offered to break up the trip for them by booking them a hotel in Chilliwack for their coming and going. I used Expedia as I usually do and located the Comfort Inn in Chilliwack. I noted that they were advertised on the Expedia sight as a pet friendly hotel so I booked the rooms as my daughter is traveling with a small dog. I did not pay the extra for cancellation insurance because I knew that my daughter’s plans would not be changing.

My daughter recently contacted the Comfort Inn in Chilliwack to confirm that although the room was under my name, she would be the one checking in. She also advised that she had a small dog. She was then advised that the Comfort Inn only had certain rooms that were pet friendly and they had no pet friendly rooms available for the dates booked. They also advised that they would not be refunding the $637.26 that I had paid to Expedia.

I did not recall seeing anything on the Expedia site about the fact that only certain rooms were pet friendly so I returned to the site to try to locate that info. I looked at the first booking page and found no such information. I then went to the link for More Details and again found no such information. I then went to the Price Details screen and found no such information. I finally went to the Policies link where I found a notation that not all rooms were pet friendly and that the Comfort Inn should be contacted to check on availability of pet friendly rooms.

I contacted Expedia Customer Service confident that this mistake could be corrected. I thought I would have no difficulty getting a refund from Expedia for a booking that was completed with all good intentions. The information about the hotel having only specific rooms that were pet friendly was buried deep within the Expedia site while the information about the property being pet friendly was featured front and centre on the site. Had the information advising that not all rooms were pet friendly been displayed as prominently, I would have followed through with the property before booking. The Customer Service agent contacted the Comfort Inn to see if they would be willing to cancel the booking and refund the money for the room but the Comfort Inn declined to do so. I then asked to speak to the Expedia Manager but received the same response. Expedia advised that they also were unwilling to refund the money for the bookings that we were now unable to use.

People use Expedia because searching and booking a property is fast and convenient and sometimes more cost effective. An expectation that Expedia clients must thoroughly explore every link on the booking site is unrealistic and eliminates the fast and convenient portion of this equation. As for cost effectiveness, there are plenty of other sites that offer that with perhaps a more client centred approach to their business.

I am deeply disappointed with the responses from the Comfort Inn and from Expedia. These rooms are booked for the middle of the summer and almost two months in advance. Both Expedia and/or the Comfort Inn would have easily been able to rebook these rooms if they had been willing to waive the cancellation policy under these circumstances but instead they went for the money grab.

As a consumer the only option left to me is to use whatever venues I have available to me to warn others who might be using either of these companies to be very careful that they don’t fall into the same trap that I fell into. This whole situation could have been avoided had Expedia simply placed the warning that not all rooms are pet friendly alongside their statement that the property was pet friendly.

Dan Bazowski

[protected]@shaw. ca

[protected]

I rented a car through Expedia for Sixt and had to pay in advance. The rate was better but not that great. Weeks later, days before the rental, I had trouble reaching Sixt (or using their app) to provide drivers license, insurance etc. necessary for arrival to the airport where booked. I got zero customer service so I asked to cancel. They told me they would but if I wanted a refund (I did), I had to contact Expedia (they said to contact Sixt.) It never got cancelled then, so I had to manually cancel it when days later (still before the rental) it still showed in emails I was getting, as not cancelled. Expedia was to contact Sixt about their threat to keep all the payment (still days away from the rental.) Never got back to me. They cancelled that day not when I originally called, so I am out over $180.00. Scam by the two companies that kept all the money. I posted negative Yelp review of Sixt so they invited contact. Will see where it goes. I assume nowhere and I will never use either company again.

Hi There,

Its regarding Itinerary #[protected] for hotel booking at Hampton Inn & Suites Atlanta-Downtown.

Check-in Sun, Mar 5

Check-out Wed, Mar 8

I am requesting to Credit $1358.94 paid for above reservation.

I booked this hotel to attend an office conference in Atlanta, but due to high number of participants next day office told us not to reserve hotel.

While booking hotel I didnt noticed by mistake, but when I received booking confirmation email, I realized that its non-refundable.

I called Expedia support to explain the reason why I need to cancel the booking, and support person cancelled it for me.

I am requesting to Credit $1358.94 so that I can use this money for future bookings via Expedia.

Price Summary

Accommodation 1 $1,358.94

Nights: 3 (avg./night) $383.20

Taxes $209.34

Hotel Booking Protection $78.14

Total $1,437.08

I have used Expedia in past and had good experience. Please help me to keep my faith with Expedia.

Looking forward to your support!

Thanks,

Shobha

My itinerary # [protected] and airline confirmation HBCJJR (ON JETBLUE).

I was charged $70 during precheck in the night before the flight on 28th May and another $45 at the counter on 29th May when trying to print my boarding pass.

The charge of $45 should have never been requested of me and I require a refund directly to the card charged please.

Thank you for your attention to my matter.

31 broadway hotel new york, Hotel has so many complaints I checked in 6/2/2023 roaches crawling on walls, rooms not as described, refrigerator not working-leaking, Air conditioner out. Owner asked for Cash app only. Why? because it is a scam. As we were checking in other guests were running out. Something needs to be done about hotel. Eliza needs to give our money back. SHe was notified and told me that she was not the owner. SHe advertises on your platform. please contact me [protected]@yahoo.com

Dear Helpful Person,

I understand that Reservation Counter books through you.

What Reservation Counter's URL advertises:

ReservationCounter.com | More Hotels +24/7 Support

https://www.reservationcounter.com

44K+ Facebook followers

AdOfficial Site. Book Hotels Today. No Change or Cancellation Fees. Independent, Easy Savings, and Excellent Support

Our Guaranteed Best Rates · Mobile Friendly Booking · 24/7 Booking · Check Rates/Availability

What happened to me:

On May 18th, I was trying to book a reservation at the Grand Stay Hotel in La Crosse, Wisconsin.

However, when I called what I thought was a direct connection, I reached Reservation Counter. The agent there could not find the rate that I had previously found for the Grand Stay but switched me to the Radisson in La Crosse.

Interestingly, within minutes of making the Radisson reservation, I was able to find the original rates at the Grand Stay and booked my room there. I immediately cancelled my Radisson reservation. However, subsequently it was brought to my attention that such reservation was non refundable (guess at 79, I am hard of hearing).

This appears to be false advertising and bate and switch. Thus, I would like a refund of my $797.12 or a reinstatement of my reservation without further charge to me.

I have tried to settle this matter directly with Reservation Counter but they have been numb to my complaint and have never reconciled their advertising with how I was treated.

Thanks,

Peter

Peter E. Rinn, J.D.

Reservation, Radisson Hotel in La Crosse, WI, June 20-22nd, Confirmation Number [protected]

on May 23 May 30

I am requesting a refund

one autism and a physical disability. Would the mold? Being in the room the doorway was so narrow the tiles were slippery and unleveled When Maxine walks she drags her feet because of her physical disability she’s also deaf and has autism she almost tripped the bed was uncomfortable because the mattress was not sufficient her back hurt

Recently we took a weekend trip to Chestertown MD. We looked at the hotels, in Chestertown MD, and they were VERY PRICEY! So, we looked on your Expedia website and found a hotel in Edgewater MD.

According to Expedia, this hotel is Approx 17-miles away and a 20-minute trip. We wanted to go back to Chestertown, so we booked the hotel. When we got to Chestertown, we found out that your sight had INCORRECT INFORMATION. It might be 16 miles if I was a duck or if I could hover over the water. IN total, it took 75-minutes to get to the hotel and it was nearly 60 (NOT 16) miles away.

Unfortunately, we have events planned for the second day that we could not attend.

I walked into the property #717 and was shocked to see how unkempt the outside of the property was. The shower was in such poor condition that I had to do a second look. There were no tiles but also looked like the existing shower structure was falling apart. I called and messaged the host and within 20 mins of reaching the property I had to leave due to the false advertising and poor conditions of the cabin. Then a few days later the owner sent me an email educating me on the weather difference between Florida where I had driven from and Indiana. I told her that I had spent over 30 plus years in MA so I was well aware of how the temperature and weather is in May. She acknowledged that the shower was in poor condition and none of the amenities were present as advertised and stated to me that she would include that in the advertisement for the future. How is it fair that she charged me for false ad. I had paid over 500 dollars for a place that I did not stay and she only refunded me 150 dollars which was a joke. She charged me for cleaning when no cleaning needed to be done as I did not stay. She also charged me lodging fee even though I did not stay there. The host does not include the pics of the shower in the listing so please ask for the pictures before you book. None of the amenities advertised on the listing was present and the outside was very unkempt. I would have expected that they would have spruced the place before a guest arrives. Very disappointing experience.

Thank you

Fatima

makiz.[protected]@gmail.com

The Deluxe Inn in San Antonio is the most disgusting place EVER! Mold, cockroaches, smoke detector ripped off wall, no ice machine, no tv remote, and when one was delivered, there were 2 fuzzy channels. Paint peeling off all walls and the toilet made me want to vomit. And what hotel chain mandates a $60 cash only deposit per room? They said the gas station next door has an ATM. This place needs to be burned down and start over!

1. Itinerary #[protected] in the amount of 230.35 (Canadian funds) was to refunded to my Visa Card within 7 - 10 business days of April 30/23.

2. Itinerary #[protected] in the amount of $357.26 (USA funds) was to be refunded to my USA Visa card within 7 - 10 business days of April 30/23.

This was confirmed by Justine of Expedia on May 5/23 by recorded telephone conversation. I have contacted Expedia numerous times, the last being May 24/23 and to date (30+ days later) I still do not have my refunds!

Had been advised earlier by customer service officer Maria Isabel when I contacted Expedia for a 27-31 May stay on 20 May, that I can inform the hotel personnel upon check in that I will check out a day earlier and will be charged accordingly.

When I checked in, the hotel personnel did not allow paying for 1 day less than original booking, and advised I should contact Expedia for a refund for 30-31 May.

Both Expedia and hotel refuse to honour the option/advice provided by Expedia, and I ended up paying for a night not stayed, the bad experience will deter me from using or recommending Expedia in future.

On 5-24-23 at 7:23pm I called the Henderson hotel to book a room.

I thought I was talking to the actual hotel.

The agent said he was in the reservation department.

He DIDNOT tell me he worked for Expedia.

He told me he was booking me a gulf view room. (Rsv#[protected])

I received a reservation the next day for a room with no view.

I called the next day to cancel the reservation only to find out I was NOT able to cancel, and the fee was my whole payment of $1,282.45!

The agent did not tell me the reservation was non-refundable or I would have never booked it.

This is for a reservation in October of 2023.

I just booked the night before.

Something is very wrong here.

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Virtual card ending in 4000 it was used for the reservation. But I didn't get a conformation email or itinerary for a trip.
I even received an email asking me to finish booking my trip on June2-4
About your Jun 2 - Jun 4 trip -- This Las Vegas package is available for your dates
Inbox
Expedia
May 17, 2023, 9:25 PM (7 days ago)
Find your next flight, hotel, car, activities, and more—all in one place
Marvis Kennedy
May 19, 2023, 1:22 PM (5 days ago)
to USA
This is proof I didn't make a trip on expedia. They are emailing me to finish the trip reservation. But I'm being charged for it through Affirm.
Marvis Kennedy
[protected]@gmail.com
[protected]
---------- Forwarded message ---------
From: Expedia
Date: Wed, May 17, 2023 at 9:25 PM
Subject: About your Jun 2 - Jun 4 trip -- This Las Vegas package is available for your dates
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JC Car Rentals out of Florida is running a scam, and, because

you have partnered with them by recommending them to your trusting customers you are also to blame. I have used your service for many years but no longer feel comfortable in doing that. After being ripped off, I looked them up on the BBB site. There are so many complaints I don't understand how they have not been shut down. I assumed you would only be associated with upstanding businesses. Lesson learned. You need to stop recommending this rental agency so no one else will be ripped off. Every person I saw walk through that door to pick up their car was blind sighted by made-up charges.

My wife and I were flying from Venice, Italy to Eugene, Or. Venice to Frankfurt (Luthansa), Frankfurt to Seattle (Condor), Seattle to Eugene (Alaska). I booked the flights through Expedia. Luthansa got us into Frankfurt late so we missed the Condor flight. Condor said we had to talk to you to get us home. Luthansa said we had to talk to Condor. When I called you guys from Frankfurt, you said I needed to talk to the airlines. NOBODY took responsibilty but I bought these tickets from you. While stranded, NOBODY ever contacted us to help us. We waited in a Luthansa line for nearly 3 hours before deciding since we NEEDED to get home, we booked flights to do so on our own, costing us nearly $4000. I have used Expedia for years and I unless you help us get some of this money back, I will never use you again. The flight locator number for these first two flights was 4EJMWB. What service do you provide? Unless I get some refunded money from you, obviously you provide nothing. I would like to still use you but this is the last straw for us and we have LOTS of people that we travel with.

Craig Soderberg [protected]@att.net [protected]