Expedia
reviews and complaints

Purchase a round trip flight from San Diego to Honolulu for June 1 thru June 5th Realized flight dates were incorrect and I contacted Expedia. I was willing to pay an administration fee for change and any flight fee's that may have been increased due to date change and Expedia was unwilling to make the change and would not issue a credit for future use. I was told if I did not use the flight for those specific dates I would loose the whole cost of the ticket. This was not a last minute change more than three weeks notice was given.

Expedia was unwilling to work with me on any type of solution. For a company who rendered no service to keep complete payment is unacceptable and should not be considered acceptable.

Expedia itinerary #: [protected]
Paradisus Cancun confirmation #: [protected]

We are writing to report a grievance with Expedia. We booked through Expedia our trip to Cancun flying frontier and staying at Paradisus Cancun from 3/8-3/13/23. On Wednesday 3/8 the flight was cancelled by Frontier stating maintenance issues, and rebooked for Thursday 3/9. We had to travel from BWI by Amtrax, to Philidelphia, PA, book and stay in a hotel, and leave at 5am to get the flight to Cancun. Meanwhile we were calling Expedia customer service to have our Wednesday night at Paradisus Cancun cancelled, but we got the run around with Expedia stating we had to contact the hotel and the hotel stating we had to contact Expedia.

Regardless there were multiple phone calls placed and noted to Expedia customer service regarding the cancelled night at Paradisus Cancun and to get a refund for that night, or to apply it to the extra night we stayed. We were told we would hear something back and it has now been over one month and we have heard nothing. We also spoke to the agents at the resort and we were told we had to go through Expedia.

We would like attention paid to this issue as soon as possible. Not only did the cancelled flight cost us a nights stay at Paradisus, but money to take a train to PA, money for a hotel room, as well as ubers to get to the airport, and train station to the hotel. We were told we could have the canceled night reimbursed to us, or applied to the extra night we stayed.

I look forward to hearing from someone regarding this issue.

I book a hotel and flight package in April 2023 with travel insurance for 5 people. I canceled within 5 hours of purchase and received a refund for the air and hotel but not the travel insurance. When I found out, it was past Expedia’s “15 day” refund policy. No one on Expedia told me I needed to cancel the travel policy separately through a third party called AIG. I tried to call both AIG and Expedia and they past me back and forth for over a month and then told me it’s too late for a refund. Expedia and AIG are the worst!

I booked a trip with Expedia from Boston to Seattle and then back from Seattle to Boston, 4/6 through 4/10. I paid for price drop insurance and I received an email from Expedia saying I would get $80 back that was supposed to happen within seven business days. I talk to the online agent several times with no resolution. It’s now May 5 and I still have not seen my refund.

Itinerary # [protected]

I was to return May 1st. but wife got a upper respiratory infection and we decided to return early to get it treated. We tried to change the date on the return flight from May 1st to April 28th but could not get a confirm. Contacted an expedia online agent and he could not get a confirm, he contacted AA airlines and was told all are unavailable.

Result was we went on expedia and book the very flight Itinerary # [protected] for $599.86. There were 12 empty seats in our area, so the flight was not over booked. After arriving home, I contacted Expedia again for reimbursement for the medical return. I was told they could not but would give a credit for the return not used. I had not planned on another trip this year so the credit would be wasted.

The issue is I needed to spend an additional $599 that I should not have had to spend to return home due to medical reasons. Second, Expedia allows changes with no cost, but in this case told me they could not do it. I feel I should have the second trip refunded due to expedia not living up to their obligations. It would be one thing if everything was over booked, but 12 seats empty.

Glenn A Taylor
[protected]@gmail.com

I'm Mirna On Feb-24-23 I bought a package from Orbitz the web page or plattform wasn't working correctly and keep telling me to start all over again so I did it 3 times and finally I could finished the transaction the problem is that later when I checked my credit card they charged me twice,I being talking to a lot of people from Orbitz and 2 from Expedia they all told me they were gone fix it but so far they having refund $883.+ for one room at best western in Guatemala city I already paid for one but they are supposed to refund the money for the second room we are only 2 senior citizen people and we don't work anymore,so we don't any extra money to just give away/

I even call the headquarters of Best Western and they told me that is expedia that got the money so Expedia is supposed to REFUND the money to my credit card I hope they do because I being waiting to long and it's NOT fair to make paid double or $1,700.+ for one room .

I booked a package deal through Expedia. I clicked on package and made sure flight, hotel, and car were all clicked. I then put in that I wanted to fly from Philadelphia to Key Largo, stay at a hotel in Key Largo, and rent a car. Two pages of hotels in Key Largo came up. Under each hotel option it quoted a price per person and then a total price. I chose the Hampton Inn which quoted a total price of $1,900 for flight, hotel, and car rental. I chose a King room with garden view and clicked book. It then took me to the available flights. I chose nonstop and a time which was more expensive for each flight which I agreed to.

The total price of the trip was now around $2,400.00. I booked the two flights. Then it took me to the rental car page. I chose Thrifty and an SUV and clicked book. I then clicked on the receipt which clearly stated Package Price $2,069.26; Added taxes and fees of $357.74 with a total price of $2,426.80. I HAVE A COPY OF THIS RECEIPT DATED MARCH 22, 2023.

HOWEVER, when we got back from our trip, I noticed on my Citi charge card that American Airlines had charged me $418.00/pp for our tickets for a total of $836.00 along with an Expedia charge of $2,200.00. I called Expedia and talked with 5 different people through chat, phone, and e-mail. The last person I spoke to was a manager who admitted that the first receipt sent to me was a mistake and they sent me the new receipt. I never saw the new receipt because the e-mail subject was "ITINERARY", NOT NEW PRICE/RECEIPT. I glanced at the itinerary, never seeing the "New Receipt". NO ONE EVER CONTACTED ME TO LET ME KNOW THAT THE ORIGINAL RECEIPT WAS INCORRECT.

So, I went on Expedia website again and typed in the exact trip I took. Guess What? Now the price was even cheaper at $746/pp and it clearly stated that the price included flight, hotel, and car. Is this how Expedia makes their money? By saying it includes the flight, but then charges full price for the flight? I will never again book through Expedia because of their fraudulent business practice.

I received a notice that my flight that I booked for my son on Jet Blue for the last leg of our trip to Hawaii was no longer availalbe. (leaving at 9:20 PM on July 4th and arriving in LAX at 5:45 AM on the 5th and then he was supposed to take a connecting flight at 7:20 AM. This was moved to 6:50 AM and he was not given an option to take that flight, even though there were tickets available from JetBlue). I received an e-mail and was given 2 options, one 4 PM flight and another for 6:50 AM (the next day... which I didn't realize). Since his flight from Honolulu to LAX was scheduled to land at 5:45 AM, the 6:50 time seemed to be the most reasonable. I selected the 6:50 AM flight. Only later when I got the confirmation e-mail at the end of the day did I realize that it was booked for the next day. To me this seems crazy that I was even given an option for a flight 25 hours later so I missed that it was the next day. My bad I guess.

As soon as I saw this I called Expedia to attempt the change it back to a flight on the 5th of July so he could get home that day as he has to work on the 6th. The first guy said we could make the change but there would be a $1 change fee. As I gave him my credit card info he then informed me that the system wouldn't let him make the change and that I needed to contact JetBlue directly.

I tried chatting with an agent and let them know that I either needed to cancel the whole trip and rebook or change that last leg of the flight to the 5th. I was offered a refund of the entire trip by JetBlue for JetBlue credit but I told them I preferred a refund. They said I'd have to contact JetBlue for that.

I contacted JetBlue and they said that these changes can only be made by Expedia and only Expedia could do a refund. I contacted Expedia again, this time using the chat and was told that only JetBlue could make the change. This went back and forth for a while.

In that chat I again stated that I would either need to change the flight back or cancel. Since I was told that I couldn't make the change, I said that I'll take the JetBlue credit that I was previously offered. This new agent then apologized and said that this was a mistake and there is no way to get credit or a refund.

I then called back and spoke with another agent who said the same thing, that changes can't be made and no way to get a refund. I asked to speak to her manager. She then put me on hold for 30 minutes and came back and said she could get my son on the 4 PM flight on the 5th for a change price of $90 + dollars. Since the JetBlue 6:50 AM flight was only $49 plus a $30 bag fee, I declined since the earlier flight was preferable and cheaper. I then asked about the manager that she supposedly had been contacting. She put me on hold again and I finally did speak to a manager who was very nice and assured me that he could take care of my needs and there would be no problem. After speaking with him for a while so he could understand the situation he said that he would need to speak with JetBlue directly and solve the problem but that it would be another 1 1/2-3 hours and he would call me back. Since it was 10:30 PM EST at this time having already been working on this for 4 hours, we agreed that if he could solve it in the next 2 hours he would call me that night or, if not, I would get a call in the morning. I stayed up for 2 more hours waiting for the call then went to bed and never received any call the next day.

I finally ended up calling back for service at the end of the day today (4/25/2023) and was told by the agent that there was no solution.

I went back to the JetBlue site to book the flight myself. Of course the cost of the flight had gone up $40 so I paid $89 for the flight plus $30 for 1 bag for a flight that I already paid for and booked with Expedia.

My itinerary number is [protected]

We are writing to express our extreme dissatisfaction with the booking process and subsequent accommodation provided through Expedia. On the 5th of March 2023, we booked a hotel at The Vendue. Confirmation number [protected]. The hotel is located at the listed address of 19 Vendue Range through your website. The pictures and amenities are why we chose this specific hotel for our trip from the 4th to 12th of April 2023. After booking, we received confirmation that we were given accommodation across the street. This hotel not only had a different address, but it was also a completely different hotel that was not as nice or full of artwork as the one we had booked. This is clearly a case of bait and switch and is completely unacceptable.

To make matters worse, we were forced to pay an additional $117 per night to stay at the hotel we had originally booked. This is a significant amount of money, and we were not prepared for this unexpected expense. The two hotels were of vastly different tiers of comfort and quality, and we feel as though we have been taken advantage of.

We are demanding reimbursement for the difference in cost between the two hotels, as well as compensation for the inconvenience and disappointment caused by the switch. Furthermore, we strongly urge Expedia to fix their website to ensure that this type of situation does not happen to any other unsuspecting travelers.

We expect a prompt response to our complaint and a satisfactory resolution to this matter. Thank you for your attention to this issue.

Sincerely,

John and Dianne Arzoomanian

111 Peeptoad Road

North Sciuate, RI 02857

[protected]@aol.com

I called to change the name on my purchased Ticket due to flying out of two airports the same day. (Seattle, Washington and John Wayne, Orange County.) The Seattle Ticket was for my son, my flight was scheduled for June 26, 2023. I talked to Expedia representative and explained to him my situation and was told I could not change the name. Which would have solved the problem! I had to cancel the flight and make schedule a new flight. My family is scheduled to flight to Newark, New Jersey to visit my Mother and Brothers in Jersey City, NJ. I do not need credit for the flight because I am a US Navy Veteran who suffered a Burst Aneurysm, Stoke, Quadruple Heart Bypass Surgery, Retina injury, Hypertension PTSD, Traumatic Brain injury and I am a Diabetic. I am 100% VA disabled and do not fly on a regular basis. This is the reason why I would like my money refunded to me. I served my country fighting in the Persian Gulf War and Iraq. I am only flying to see my mother who is not getting any younger, I am truly blessed that I and her are still here! I am on a fixed income, and I am emotionally torn by situation which is keeping me up at night. I had to pay $1027 for my son to fly after the cancellation because the price of the tickets increased. Thank you for your time and patience. I hope this matter can be resolved because I will never used that credit because of my condition.

Re: Budget billing (incident 2/26/2023 to 3/4/2023)

I made my reservation on Expedia (itinerary [protected]; Budget confirmation 18900908US5) with a price quote of $252.44. When I picked up the car at CDG Orly, the Budget attendant handed me the car key, saying everything was ok. I did not sign any contract - in particular, I did not agree to any additional (comprehensive) insurance coverage since I carry such insurance through my credit card. A claim of over $600 was put on my credit card. I assumed that included a guarantee deposit.

When I handed in the car at Gare de Lyon on 3/4, I was presented with a bill of 566.42 euros – exceeding $600. The explanation I was given was that I had contracted comprehensive insurance coverage. The contract I was shown carried neither my signature nor my initials - I never signed any contract at pick-up. When I objected, the Budget representative told me she could not modify the contract (which I found plausible). So I asked her to print the contract/bill for me. She told me it would be sent to me by e-mail. I eventually received the (unsigned) contract after complaining, and there has been a charge on my credit card exceeding $600.

Expedia refised to reimburse me for 3 missed flights in November, 2022. I flew Jet Blue to Orlando & missed a connection to Key West via Silver Airways due to lengthy distance between Terminals C&B & 1.5 hr TSA line. My itinerary only allotted 45 minutes but it took me 2.5 hrs. I went to the Silver Airways desk where I was told to call Expedia. I paid for all new flights when I was told that my other flights on the itinerary had neen cancelled. I had to stay in Orlando overnight to get the next day's flight to Key West. Missed a night's reservation in Key West & paid for additional night due to new itinerary. I attempted to get reimbursed for missed flights for nearly 5 months of complaints/calls to Customer Service. I was refused reimbursement. I was informed that the agent I spoke with on 11/16 was not an Expedia agent (part of a scam?!). I wanted to know why Expedia wouldn't back up customers who booked an itinerary through Expedia that wasn't humanly possible to achieve due to Jet Blue's relocation to a new Terminal. No Terminals were listed on my itinerary so it was unecpected to find out the distance between Terminsls in Orlando & that I had to go through TSA line again (twice in 1 day!) Iwas told that Jet Blue refused to reimburse me & Expedia followed their decisions. Travel insurance through Expdia/Generali refused a refund. I submitted a complaint to the BBB.

How does Expedia cheat their customers?

I had a very bad experience with Expedia hotel booking recently. Expedia charged $133.14 extra compared to actual hotel receipt and they advised me to go for direct booking if I need better rates. Here is my conversation with Expedia.

Virtual Agent

Let's make a change to your booking.

3:55 PM

What do you want to change today?

3:55 PM

Today

Virtual Agent

Hi RAJESH, I'm your Virtual Agent 👋

8:02 AM

I’m here 24/7 to help with your travel plans. To continue to improve your experience, this conversation may be recorded. If at any point I’m not able to assist you, I’ll connect you to an agent who can. What would you like to do?

8:02 AM

Do something else

8:02 AM

Virtual Agent

What would you like to do?

8:02 AM

Amount charged by Expedia is different from hotel receipt

8:03 AM

Virtual Agent

I can't help you with this yet, so let's get someone who can 😊

8:03 AM

Contact an agent

8:03 AM

Virtual Agent

What type of booking do you need help with? This will help me connect you to the right agent.

8:03 AM

More options

8:14 AM

Do something else

8:15 AM

Virtual Agent

What would you like to do?

8:15 AM

Amount charged by Expedia is different from hotel receipt

8:15 AM

Virtual Agent

I can't help you with this yet, so let's get someone who can 😊

8:15 AM

Contact an agent

8:15 AM

Virtual Agent

What type of booking do you need help with? This will help me connect you to the right agent.

8:15 AM

Hotel or Property

8:15 AM

Virtual Agent

Your estimated wait time: 1-2 minutes. Would you like to continue?

8:15 AM

Continue

8:15 AM

Virtual Agent

Help is on the way! An agent will say hello shortly.

8:15 AM

Please keep this chat open. If you leave this page or make other selections, you could lose your place in line.

8:15 AM

Mobarac (Agent) joined the conversation

8:15 AM

Mobarac (Agent)

Hi, this is Mobarac. I will just take a minute to read through the conversation and get caught up, then I'll be able to help you shortly. Thank you!

8:15 AM

hi

8:15 AM

this is Rajesh

8:15 AM

Mobarac (Agent)

Hi Rajesh, how may I help you with today?

8:16 AM

I need help with a hotel booking/billing issue

8:16 AM

Amount charged by Expedia is different from hotel receipt

8:16 AM

Mobarac (Agent)

I see, can you send me the screenshot for that receipt?

8:16 AM

Also may I know the itinerary for this reservation?

8:17 AM

the most recent hotel booking in my account

8:17 AM

In Menomonie WI

8:17 AM

Mobarac (Agent)

Cobblestone Inn & Suites at UW Stout Downtown Menomonie Is this the one you've talking about?

8:18 AM

Can you send the hotel Receipt please?

8:18 AM

yes

8:19 AM

1 min

8:19 AM

Mobarac (Agent)

Thank you.

8:19 AM

(3.8 MB) IMG_0891.HEIC

Upload successful

8:20 AM

is that fine?

8:20 AM

Mobarac (Agent)

One moment please.

8:21 AM

Upon checking here, we cannot view the screenshot you've made

8:21 AM

I sec

8:21 AM

let me change the format

8:22 AM

Mobarac (Agent)

May I know the room rate the hotel told you?

8:22 AM

117.34

8:22 AM

Mobarac (Agent)

I see, for that Rajesh, we haven't overcharged you and there has been a miscommunication on the part of the hotel.

8:23 AM

(9.3 MB) rajesh-raghavakurup.jpg

Upload successful

8:23 AM

Mobarac (Agent)

Thank you for that information.

8:23 AM

I didn't get that - I just shared receipt from hotel

8:24 AM

Mobarac (Agent)

I understand Rajesh

8:24 AM

I see, for that Rajesh, we haven't overcharged you and there has been a miscommunication on the part of the hotel.

8:25 AM

your charge was $140.24 per night + $64.44 taxes

8:25 AM

Mobarac (Agent)

However I can create regarding with your concern.

8:25 AM

please create a complaint to get refund of amount overcharged

8:26 AM

I was charged $485.16 while hotel receipt shows only $352.02

8:26 AM

Mobarac (Agent)

I do apologize for this miscommunication.

8:27 AM

I understand how you feel right now Rajesh, to make clear this is a miscommunication, and nothing to worry I'll create an case regarding with this miscommunication.

8:28 AM

I can double check with hotel and get their confirmation of you want

8:28 AM

Mobarac (Agent)

Nothing to worry about that Rajesh, I already created an case regarding with this concern.

8:29 AM

Is there anything else I can help you with today?

8:29 AM

can I get reference number?

8:30 AM

Mobarac (Agent)

May I know what reference number you want, is that a receipt?

8:31 AM

the case you created

8:32 AM

and when would I hear from you again?

8:32 AM

Mobarac (Agent)

S#[protected] here it Rajesh.

8:32 AM

when would I see next update on this case?

8:33 AM

Mobarac (Agent)

Please be advice that the price from online booking and direct booking has a different rate.

8:33 AM

you mean, online booking would be more than direct booking, strange!?

8:34 AM

let me know when should I expect an update on this case I filed?

8:36 AM

Mobarac (Agent)

For this Rajesh, It's just a documentation regarding with this miscommunication.

8:38 AM

Just to give you a heads up if you want a lower rate you can book directly to the property instead on the online booking.

8:38 AM

that's a news to me!

8:39 AM

you charged $133.14 extra - I'd never ever book anything with Expedia if I was aware of it

8:41 AM

why do you cheat your customers like this? I've been using expedia for last 8 to 9 years

8:41 AM

Mobarac (Agent)

I understand your frustration Rajesh, even if I'm in your shoes I feel the same way, and regarding with this concern that's the best thing I can do for you, to create an documentation for this miscommunication.

8:42 AM

I'd take this issue seriously and share with my friends and other Expedia customers. They may not be aware of this trick just like me.

8:43 AM

Delivered

if you can't do anything more, let's end this chat and I can assure you that this is going to be my last communication with Expedia.

Mobarac (Agent)

I do really apologize for this Rajesh, Is there anything else I can help you with?

I have no idea why you have this property on your website. It is the worst place anyone could stay. It is litterly like a crack house. The property is run down, the rooms are dirty, they rooms smell, the property has abandoned cars, and burnt our cars, drug needles and garbage laying around on the ground. The front desk manager is super cranky and not very nice. Read some of the reviews from other people. I went to check in to two rooms for me and my husband and my friends. The office area was gross, the man at the desk was nasty, I wanted to see a room as I had concerns seeing the front of the hotel. He showed us a room and it was absolutely disgusting, and the smell made my asthma kick in and I had a coughing fit. I told him we could not stay there, and wanted a refund, he refused and charged my card anyway for 2 rooms. This place is scary and disgusting and needs condemed. It looks like skid row, and honestly looks pretty sketchy. We did not stay. Went down t he street and found a better hotel. I didn't get photos as I was not able to stay there very long. My asthma was getting worse. I had to go away from the property to try to recover from the smell.

During Hurricane Ian last fall, my wife and I were traveling from Seattle to Savannah for a work meeting. Part of our initial flight was cancelled on Sept. 29th, 2022 so we rebooked a portion through Expedia on Delta to get around the closure. Hours later, my work conference cancelled so I cancelled the flights that morning after confirming with Expedia that I would receive flight credits for Delta.

Two months later, I used just my flight credit ($417) for another work flight from Seattle to Pasco ($376). Four days after scheduling, Delta rescheduled this flight to a time that would no longer work so I had to cancel and rebook directly through another airline.

I'm now trying to use the credits for the same conference, this time in New Orleans. I tried to use the credits online and scheduled the two of us round trip for $880.80 but got a message to call customer service to schedule the flights to use the credits (indicated as $834.20 on the web site). This is all that I want to accomplish is to use the credits for this flight and am even willing to only get the reduced $376 credit for my flight.

I then experienced the worst customer service call ever. After struggling to understand the agent for the first 30 minutes due to loud background conversations and not knowing whether they were talking to me, to themselves or to someone helping them understand the issue (which was applying two flight credits to a trip for my wife and I). I was then on hold for 10 minutes while they checked with Delta to see if the credits were still valid (which they were). On hold was only slightly less annoying that the multiple conversations with variable volume and and static filled music. I then spent another 20 minutes trying to understand why to use the credit, the flight cost more than doubled from what I had scheduled online as they said I had to be in the same cabin area as the flight I had cancelled which was the Pasco flight which as a communter flight I upgraded from my initial ticket to make the most out of the credits. Thanks to their "Support", it was $50 more expensive for me to use the credit than to not apply the credit to the same flight and I would use up the credit. This really was the worst customer all experience "ever".

Part of their issue was that I could only apply one flight credit at a time since my wife had to schedule her own (even though they were both booked through my Expedia account). I then tried to schedule just her flight online through Expedia only to get a message that the credits were linked and have to be applied together.

As you may be aware, on February 11, 2023, I was scheduled to fly from Queenstown, New Zealand to Toronto, Ontario, Canada.

My flight from Vancouver to Toronto was canceled and further flights out of New Zealand were being canceled, due to Cyclone Gabriel.

I called Expedia and asked them for my options. They said that I could cancel my ticket and get a refund of $1,350 minus $150NZD, for a total of $1,200 CAD, because I am canceling within the same 24 hours. I never received my refund.

I have since contacted the agents through chat weekly. One agent said that he found my phone records and had sent it for review. Another advised that after reviewing the phone records, I was going to receive an airline credit to be used by 2024. When I told this agent that I had no intention to travel in the next year, and asked for my refund instead, he said that I had to wait for further review.

I have waited for over 8 weeks now. Every time I contact Expedia chat, I am told that I will receive an email. I have never received any email, if I did not contact the chat I would receive no update at all.

Today, I followed up again on my refund status and was told that I was entitled to nothing. What happened to the credit that the other agents told me I was qualified to receive? Why am I told something different every time I reach out to the Expedia agents? Why is no one reaching out to me? Why do I have to keep re-telling my story? Why am I being punished for being misinformed by Expedia agents?

That said, I hereby request that the abovementioned refund of $1,200 CAD be paid to me by April 18, 2023. If I am not contact by then, I will have no choice but to escalate matters further by submitting a claim with both the Canadian Transportation Agency and with Small Claims Court.

I am writing to request your assistance with restoring my property access on expedia partner central I am the owner of hotel pearl inn located in karachi city of pakistan, and I have been using expedia to list my property and receive bookings.

However, recently I have been unable to access my property on expedia partner central

I am concerned that I may be missing out on potential bookings and revenue due to this issue. I would appreciate it if you could help me resolve this issue as soon as possible and restore my property access

Please let me know what steps I need to take to regain access to my property. You can contact me at [[protected]@gmail.com]

Thank you for your help and cooperation.

Sincerely,

waris khan

hotel pearl inn

karachi pakistan

Frontier rescheduled my flight. Was not able to contact Frontier by phone(which you gave me) or text. Spoke to a customer relations person and received no satisfaction; as he couldnt help me get in touch with Frontier also Maybe Frontier is not an airline that you should be aiding in cheating customers out of their money. I will no longer be using your or Frontiers company

Expedia booking number: [protected]

Taxico booking number: [protected]

This company--TAXICO--is fraudulent. They made many mistakes at booking, including wrong number of passengers and wrong number of bags and wrong pick up time. Then the driver DID NOT COME AT ALL. The phone number they gave me was not in service, using both my American phone and an airport guard's personal Mexican phone. Their customer service line also did not work. They are based in GERMANY and do not answer any phones. They are cheaters. They should not be part of Expedia. We had to pay to get a different taxi, after waiting for over an hour.

I had a booking for May 4-7 for a hotel in Opelika, AL. Clearly Expedia states there are free cancelations and changes (up until the day before.

I contacted them today - more than a month in advance and said I needed to change it to May 5-7.

They said they can't change they can only cancel and rebook and there are no rooms (2 queens)) that I had reserved available. This of course ignores the fact that I already have a room with 2 queens for the 5-7.

I was then told - they had a different room (1 queen ) which they could sell me for the 5-7 - but oh by the way - the price is 50% more per room than what I had booked for the 2 queens. VERY misleading marketing.

I will not use them again!