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Customer Service

1866 310 5768 (United States)
1800 469 1793 (Canada)
1866 348 7330 (Belgium)
1800 563 0600 (Mexico)
+1 404 728 8787 (USA & International)
+44 203 024 8211 (United Kingdom)
+61 280 662 745 (Australia)
+64 99 131 849 (New Zealand)
+45 43 682 060 (Denmark)
+353 15 245 005 (Ireland)
+31 202 008 459 (Netherlands)
+41 445 112 000 (Switzerland)
+852 30 774 857 (Hong Kong)
+60 377 249 556 (Malaysia)
+65 64 155 555 (Singapore)
+66 27 873 383 (Thailand)
+54 19 493 334 949 (Argentina)
333 108th Avenue NE
Bellevue, Washington
United States - 98004

Complaints & Reviews

baggage

Hi,

I am following up on my issue for more than 22 days but no solution. Issue is as below.

Before booking when I inquired about allowed baggage for my flight the told me 2 bags of 23 KG per person.

So, I proceed and booked my flight.

After booking when I called again to cross verify they are telling 1 bag of 30 KG only.

When I asked to provide me recording based on which I have booked they are telling we can not provide you recording but we have checked.

I asked please provide me detail about my call which I have made before booking like date, time, duration name of the agent, my contact number and all they are not able to provide me.

They are lying that our agent told bag of up to 23 kg only not 2 bags of 23 KG per person.

Moreover they are not providing proof based on which they are rejecting my claim.

I would like to request all reader please don't book with this cheater company they are not honest and ethical.

They don't follow their own wordings.

Please let me know if any one can help me to resolve this ASAP.

Thanks.

hotel not received room charges

Hi,
We are Owner of New Aye Yar Hotel of Nay Pyi Taw City, Myanmar .
Under Experia booking we received Guest and we not received guest room charges since 6 Months .we keep asking our room charges from Experian Yangon office they denied answer our call and not reply our mail . this is to inform you that we will start to stopped your guest in our Hotel .
I've requested a our room charged many time but Expedia not give to us. I'm trying to contact them, but their customer service representatives are a bunch of idiots who don't even read emails and just copy/paste template answers.
Is there any other contact phone except for Customer Support where I can call and ask them to sort this out, because Customer Service clearly aren't doing their job. I've also contacted our bank, and now they are awaiting for a simple e-mail from Expedia to investigate, which Expedia still can't do.

Any advice? Would really appreciate it. Its hard to deal with this because I'm not in US, if I would, I'd try to make them pay from this kind of irresponsibility.

Worst company I've ever dealt with so far.

star rating on expedia for these hotels were great however when I arrived I was very disappointed!!

Bad bad bad birthday weekend : (this was the second room that we booked the first room was boardwalk inn. Soon as we puled in we both looked at each other like o>m>g so we immediately went on expedia and changed hotels to the hampton inn, I thought this hotel was renovated when I went on expedia site it showed such great pictures of this hotel. When we got there it was horrible the room looked great but the balcony view was the worst ever! I took many pictures because I could not believe how bad it was. There were waist 4 dumpsters in the back of the hotel. Which ruined the view. I usually trust expedia but after my birthday weekend was ruined by not one but two horrible rooms I think I will be going to price line. I have pictures if anyone would like me to send them.

air ticket

Flight Complaint - Case ID : [REQ:M-[protected] Itinerary number [protected]
Expedia issued me with a ticket, the first leg of which (Wellington to Auckland, New Zealand with Air New Zealand) was invalid. They assured me that it was valid but when I turned up at the airport it was invalid. I had to use another ticket ot get to Auckland to book my flight to Amsterdam. China Southern refused to let me board because I had not used the first (invalid) leg.

Both Air New Zealand and China Southern have confirmed in writing that the Wellington-Auckland leg of the ticket Expedia issued was invalid.

Expedia now claim:
"As per your request, we have spoken to the airline. As per the communication, the airline market you as a "no-show'' as you were late for the boarding for your Expedia reservation. The flight was boarded using the fresh ticket that you purchased directly at the airport.

Hence, we are unable to honor your claim at this moment as we have to abide by the airline's policy."

This is false.
Expedia are refusing to honour their contract and to correct their mistake.

mobile service - incorrect booking text message

Hello,

I have received incorrect text message on my phone number - [protected] regarding the booking. I chose the return ticket booking from Expedia website, from Melbourne to Sydney and from Sydney to Melbourne, but I just got booked for one way ticket from Sydney to Melbourne. and I did receive the text Message which says "Expedia.com.au
Hello Tejas Vasudeo Joshi. Your flight from Melbourne to Sydney on Sat, 22 Dec 2018 at 21:05" is now booked under expedia itinerary #[protected]. Please follow this link to check your booking details online - link - please stop to unsubscribe.

This is my booking itinerary number is [protected]

Now as per this message, my booking should be done as return, but booking has been made as one way, I did check the itinerary now and found out that this message is incorrect and that too this website made my one day booking.

I want compensation for the incorrect message I received.
I tried calling 133 810, nobody picked the phone.
Worst service.

Regards
Tejas

mobile service - incorrect booking text message

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carnival magic

I booked a cruise through Expedia. We were sailing 12/2-12/9/2018. I have a few complaints that I would like to submit regarding the above said vacation.

1.- The staff never gave accurate information. We would ask one crew member and get one answer, another crew member gave totally different information. This happened with our bill, our meal times, etc... It was a constant thing and grew to be very troubling at times.

2.- The vent directly above our bed would dump black dust/ soot on our bed every time the AC kicked on. This was a daily occurrence. We had spoken with our steward regarding this and was told it would be addressed and never was. We had to dust bed multiple times a day.

3.- Some type of fecal matter on our blanket. Never cleaned or changed one time throughout a 7 day trip. We slept with only sheet due to this.

4.- We had some items come up missing from our room...directly off of my son's bed! A baseball hat as well as a pair of polarized lense Oakley sunglasses. We reported immediately to both steward, as well as guest services. Nothing was ever found. One guest service clerk was beyond rude when we even inquired about it. We were very unhappy about this.

5.- Multiple guests on board smoking marijuana. Even once staff was alerted, nothing was done. In fact, one employee was speaking to a group of gentleman as they were smoking the marijuana.

6.- We paid for internet that was absolutely awful.

Unfortunately, due to all of these above listed incidents, we will probably never cruise with Carnival again. We have had positive experiences in the past but this last trip left a very sour taste. I do have pictures of the vent dust, the fecal matter on the blanket and my son wearing the items that came up missing. I am unable to load them since they are on my phone but will be happy to do so after work today.

I am certainly not asking for a full refund. However, I do feel as though something is owed to us for the series of events that took place. In all honesty, as the manager of a hotel, I hate to complain...but I feel as though this all needs to be addressed.

I appreciate your time and effort in this matter. I look forward to hearing from you.

air serbia

I have been have used Air Serbia on several occasions previously but last two occasions have caused a lot of...

Belgrade Airlines

expedia failed to cancel my hotel & won't make it right

Detailed info below, but to summarize:
We cancelled hotel 19 DAYS in advance
Expedia didn't inform the hotel
The hotel charged us
Expedia wont do anything to make it right.

We booked a hotel room through Expedia. Unable to make the trip, we logged into Expedia and cancelled the hotel 19 DAYS IN ADVANCE (much more than the required 24 hours). Expedia failed to relay our cancellation to the hotel and we were charged for the room. After several phone calls and detailed emails---where we included a copy of our CANCELLATION CONFIRMATION FROM EXPEDIA---Expedia says there's nothing they can do.

The hotel is in their right to keep our deposit because they were not notified of the cancellation.

Expedia refuses to even give us a credit to use towards another reservation in the future.

Hugely disappointed. You may want to seriously consider another travel site for your bookings.

expedia failed to cancel my hotel & won't make it right

flight

My wife booked a flight from Toronto to Moncton and Halifax back to Toronto for me. When booking the flight they put the wrong name on the ticket. They put my wife's first name and my middle name and our last name probably because my wife used her credit card to book the flight. When I tried to take my flight Air Canada would not let me board the flight I paid for as the wrong name was on it. Expedia quickly blamed my wife and denied all responsibility. Air Canada did the same thing. So because I could not take the flight I paid for I ended up having to pay double to take the flight the next day because of the business appointments I had lined up ALL BECAUSE OF THE MISTAKE THEY MADE. Their staff and supervisors are trained very well to deflect the blame to the customer and not take responsibility to save the company money. If they ever make a mistake that causes you to miss your flight do not expect them to help you at all. I was literally on the phone longer with them than my flight!

travel insurance

We purchased travel insurance for the precise reason that there may be weather issues or even issues with us having to cancel our trip to Hawaii for work reasons.

Of course not reading the entire travel protection plan did not realize that unless we were actually sick or had a doctor's reason for not going, no other reason could justify interruption of our trip.

We had to change our trip plans because of Hurricane Lane, waiting until the last minute to make these changes so that we could see if we wanted to cancel or change our plans. We ended up changing our plans instead of cancelling.

By changing our plans, it cost us an extra $650 for changing of flight even though the airline was 'nice' enough to waive the change fee.

When we tried to file a claim it was denied because hurricanes do not fall under the contract.

I use Expedia a lot and this was my first time purchasing the insurance. They really should have something that makes it clear that weather and job issues are not able to be claimed under the policy.

Needless to say I will not be purchasing this anymore and I put a shame on myself for not researching closer but also on Expedia, AIG and American Airlines for not caring that something beyond our control hurts us financially.

Bryan Kibling

flight delay

I never see these kind of [censored]ers who working in Expedia customer agent. All the [censored]ers put the call on hold...

1 comment Mississauga Airlines

flight plus hotel

I booked a flight and hotel deal as well as insurance for my work travel. The international conference was cancelled -- and I called to recuperate my expenses. Obviously I anticipated a fee but certainly not zero refund if my international event was cancelled. I couldn't believe it when they would not refund any part of the hotel portion. I have booked before--and there was always a margin for cancellation. Often that was generous, and I've never had to use it before. With insurance, etc., I was confident I'd made a best-case purchase. What was not clear was that the terms change at every single sale. Both Expedia and the Keating Hotel, San Diego were inflexible. Despite calling as soon as I had firm word my meeting was off, and though Expedia always said they would call back after speaking with the manager, they never did so. After about 3 hours of phone calls I barely got a $200 return -- which is significantly less than the cost of fees. No return of other costs, taxes, etc. Partial (1/3) recuperation of the flight. Nothing of the hotel. What a disaster. The manager claims this was steeply discounted--but it's about the same or more as currently posted rates and amounts to about a thousand dollars. Don't use this service--and don't trust that last time's terms apply in another context if you'd previously had a good experience. (I had one and actually, unfortunately, had told others it was often a good deal). I have travelled for years and have never had such a terrible experience. This will be my last use of Expedia. I'm looking for professional, responsible, and (in an emergency) flexible travel partners as I travel about once a month. This is completely unsuitable for a business traveller--even in a pinch. As someone asked to make my own travel arrangements I'm pretty despairing as I simply don't have a lot of time to add travel arrangements to my to do list for all instances of work travel.

flight name change/correction and credit for cancelled delta flight

I had book flight that departure from New York to Shanghai on Sun, Jun 17 with my passport with my identified name, Sinuo Yan, on it. But the system issued the ticket by my account name, Nancy Yan. Because of this, I was unable to check in when I went to airport. So I had to call the customer service to cancel my flight and the representative told me I can only get credit back to my Expedia account. I don't think Expedia should issue customer's order by their account names which can not be certified by identifications. I had booked flight on Expedia for several time and the same issue had not ever happened on me. This caused me wasting 1787.48 dollar by their mistakes. I require response from Expedia about the issue and refund to my credit car but no more credits under the account name.

flight name change/correction and credit for cancelled delta flight

expedia

Hi.

I will Never use exipidia site again.

unprofessional customer support.
We asked for a refund for a ticetks we bought to the combo wax mesume in la and geness mesume.

The customer support say the tickets are not refundable sound they want to help us... first they send us a mail u will get answer in the upcoming hours
in the seconds try they say wait for 24 hours. And we never got one...
So we decided to go to the place to see if we can extand our tickets, the wo
And still dont get any response. So we go to the place and cainds women extand with no issues at all !!!
dont use exipidia I think the tickes that are not refundable expidia take ur money and dont give u nothing...
Dont use them.
After I tell them about that I help to manage on my own.
They say thanks for using expida.
Dont use themmmm

my hotel stay

Hi,

I am writing you in extreme disappointment regarding the hotel stay I booked (but never even bothered to stay).

My partner and I arrived around 6PM and upon checking in we were asked if we'd like breakfast (at an additional rate) - I was a little shocked by this because it is posted all over your website (Expedia) and also on their own website, plus on their brochures that breakfast was included! I had tried to let them know I spent $140 on this room, I feel breakfast should be included, especially if advertised!! I did not really receive a response from the front desk staff other than repeating himself 5 times that we could pay extra if we wanted to eat breakfast.
Once already irritated, we ventured up to our "suite"…
When we entered our room, it must have been 10-15 degrees in there… absolutely freezing. We immediately turned the heat on and waited a little bit - no heat. We tried turning on the TV to use the Netflix/Wi-Fi music option however the little machines wouldn't connect to their internet connection. We used our own cellphone data to play some music so avoid hearing everything else happening within the inn (walls were definitely not sound proof, that was also a little awkward.)
My partner and I decided to try and get warm, we'd mix up some drinks - there were no cups, other than little bathroom cups - also there were no ice machine, no fridge, nothing! We had brought our own microwavable supper, and couldn't even eat. I had went downstairs to enquire in hopes maybe you had to request a microwave, glasses, etc. however you couldn't - they just didn't have microwaves. The front desk supplied us with 2 cups that I could take back up into the room.
My partner and I decided we might as well go out for the night, grab food even though we had already bought what we thought was going to be supper… We thought maybe the bath tub would ease our anger and let go of some stress - well, maybe I would have been tempted to jump in if there weren't DEAD spiders just sitting in the tub….. ugh.
We jumped in the shower and attempted to get ready in our STILL freezing cold room. The mirror they had against the wall beside the TV was so old and fogged you couldn't even see yourself in it. Nonetheless, we got ready and headed out. After we got back to our room, we realized it was STILL 15 degrees in the room, I cannot sleep in the cold - at this point it was late at night and really not worth the uncomfortable feeling to stay. WE PACKED OUR BAGS AND LEFT!!!
$130. Even though I used all of my points and also paid some out of pocket, I am so upset that I wasted it on this place. I would be absolutely DEVISTATED if this was my honeymoon.
I do not recommend this place to anyone, nor would I ever go back.
I would like to request some sort of compensation for completely ruining our 1 night stay - thank goodness it wasn't any longer.

Kayla

car rental

NEVER get involved when expedia to do your car rental. Here we are in Chile and the class of vehicle was changed and then the charge of $445 that we paid Expedia turned out to actually cost $341 at the counter. I have the receipt.
Expedia is uncaring and claims they deserve the $100 commission for the the convenience.
Last time I get hooked by expedia. Deal directly with the merchant.
I plan to dispute the charge with cc company as well.

hotel reservations

I booked a hotel through expedia and purchased insurance in case anything came up and I would have to cancel...

complain about poor services and fraud

I booked hotel with breakfast in Turkey, ITIN:[protected], and I paid extra money because we booked from...

airfare

I received notice that my flight cancelled 2 hours before departure. ( Not so much worried that it cancelled...

Fort Huachuca Airlines

airline reservations

Booked flights from Vancouver to Kahului, Maui with Westjet, now that we are leaving tomorrow (Oct 21) wanted to check in on line and select seats (24 hrs before)but found out from Westjet that we can't do this, have to wait and do at airport.This means extra time and no chance of getting good seats.Makes me wonder why I am booking thru you, there is definitely no benefit to me.Why when I book thru Expedia I can't check in on line?
Sylvia and Gary Miller
[protected]@yahoo.ca