Appliances Online
reviews and complaints

So, I recently ordered a brand spanking new Smeg oven from Appliances Online (appliancesonline.com.au) and boy was I excited to get it! Unfortunately, when it arrived, it was severely damaged. I had already disconnected my old oven and had everything organised to connect the new one, so you can imagine my disappointment. I called up the company straight away to let them know what had happened and to my dismay, they were out of stock! Can you believe it? This was only three days after delivery! So, there I was, left with no oven and having to rush around trying to find a replacement just 10 days before Christmas. Needless to say, I won't be ordering from Appliances Online again. It's just too risky and I can't recommend the purchase experience when faulty items are delivered.

Appliances Online is not the best place to shop if you're looking for good customer service. I recently purchased a pricey SMEG toaster from them, but unfortunately, it turned out to be faulty. I tried contacting them through email, but they never responded. When I finally got a hold of them, they told me that the issue was with the manufacturer, but they hadn't even contacted SMEG yet to inform them of the problem.

It's frustrating to deal with a company that doesn't seem to care about their customers once they've received their money. Appliances Online is supposed to be the middleman between the customer and the manufacturer, but they don't seem to be doing anything to help. It's disappointing to think that I'm now stuck with a faulty product and have to buy another one.

Overall, I would caution anyone thinking of shopping at Appliances Online to be careful. They may have good prices, but if something goes wrong, you're on your own. It's a shame that they don't seem to value their customers, and I would recommend looking elsewhere for your appliance needs.

I recently purchased a refrigerator and washing machine from Appliances Online and I must say, I was impressed with their service. The delivery was scheduled for a Friday and the appliances arrived on time. However, the delivery guys were unable to take the fridge as the freezer was jam-packed with ice. It was so heavy that it seemed impossible to move it. But, the delivery guys were determined to help me out and we managed to move it closer to the kitchen sink so that it could thaw.

The following week, the fridge was ready to go and the delivery guys came back to pick it up without any charge. I was pleasantly surprised when they apologized for being a little late. They explained that there was a huge traffic hold-up due to a fire and the weather was scorching hot on both days.

The service provided by Appliances Online was friendly and efficient. I couldn't have asked for more. The delivery guys were professional and courteous, and they went above and beyond to help me out. I was impressed with their dedication and commitment to their job.

Overall, I would highly recommend Appliances Online to anyone looking to purchase appliances. Their service is top-notch and their prices are competitive. I will definitely be using them again in the future.

I recently purchased a new dishwasher from Appliances Online and was initially pleased with the ease of ordering and the confirmation of payment received. However, my excitement was short-lived when I received an email the next day informing me that the delivery would be delayed by 9 days due to the item being out of stock. It would have been helpful to know this information at the time of ordering so that I could have chosen something that was in stock.

I decided to contact Appliances Online to express my disappointment and to explain that no one would be home on the now scheduled day of delivery. Unfortunately, the delivery driver contacted me the evening before and was not aware of our previous conversation. This resulted in a delay of 12 days from the original delivery date, as the company was unable to adjust their delivery schedule to suit my needs.

Overall, I was left feeling frustrated and disappointed with the service provided by Appliances Online. While the ordering process was easy, the lack of communication and inability to accommodate my needs left a lot to be desired. In the future, I will be sticking with the GoodGuys, as I have always found them to be reliable and their service to be of a high standard.

I gotta say, I had a pretty rough experience with Appliances Online. I was looking to buy a fridge back in March and decided to go with them because they had a good deal and seemed like a reputable company. But boy, was I wrong.

So I ordered the fridge and was given an ETA for delivery in May. All good, right? Wrong. Three days before the delivery date, I get an email saying they have no ETA on delivery. What?! And to make matters worse, they were still selling the same fridge online with an ETA. Talk about false advertising.

So I called up customer service to see what was going on and if they could offer any alternatives. But nope, they couldn't offer anything compatible. They offered me another fridge, but it required plumbing and cost an extra $350. Or they offered me a different fridge with a $25 discount, but I still had to pay an extra $350. What kind of customer service is that?

And to top it all off, the customer service personnel I spoke to had no interest in fixing the situation. They just talked over me and didn't seem to care about my concerns. It was like talking to a brick wall.

Overall, I would not recommend Appliances Online to anyone. If you're looking for good customer service and reliable delivery, look elsewhere.

Terrible communication, mate. Got an email saying my telly was coming on Monday, so I stayed home all day waiting for it. But no TV and no communication from them. I called them up on Tuesday, but they couldn't explain what happened. They rescheduled the delivery for Thursday, but didn't send any email or text to confirm it. So, I asked a family member to stay home on Thursday, but the TV never came. I called customer service, but they put me on hold for 25 minutes and then hung up on me. Can you believe it?
I called them again on Friday, and they told me there was a "fraud issue" with the TV. They said there was something wrong with it, and it shouldn't have been advertised. But I don't get it, is it fraud or is it faulty? These are two different things, right? And it seems like they were never going to contact me to let me know that my TV was never coming. What a joke!
Anyway, I asked for a refund, and they did process it after I requested it. So, at least I got my money back now. But I won't be buying anything from them again. Their communication is just terrible, and I don't want to deal with that kind of hassle again.

I was absolutely shocked and appalled by my recent experience with Appliances Online. I had ordered a refrigerator online, and was excited to see that there were only five left in stock when I made my purchase. I selected a delivery date for the following Monday, and eagerly awaited the arrival of my new appliance.

Unfortunately, things did not go as planned. When Monday came and went without any sign of my new fridge, I began to worry. I had already returned the old one to its owner, and was now left without a refrigerator at all. I tried calling Appliances Online to find out what was going on, but was unable to get through to anyone.

It wasn't until Tuesday afternoon that I finally received a call back from Appliances Online. To my shock and dismay, I was informed that the refrigerator I had ordered was not actually in stock, and that my order had been cancelled. I was told that I would receive a refund for my purchase, but that was little consolation for the inconvenience and frustration I had experienced.

To make matters worse, Appliances Online did not offer any kind of compensation for their mistake. I was left without a refrigerator and no way to get one quickly, and had to scramble to find a temporary solution. If only I had known that the refrigerator was not actually in stock, I could have made other arrangements. And if Appliances Online had been more forthcoming with information, I could have avoided this whole mess.

Overall, I was extremely disappointed with my experience with Appliances Online. While I appreciate that mistakes can happen, I feel that they could have done more to make things right. As it stands, I am still without a refrigerator and unsure of when I will be able to get one. I would not recommend this company to anyone looking to purchase appliances online.

In my personal experience, I would like to share my thoughts on Appliances Online (appliancesonline.com.au). I must say that I would recommend checking out other stores before considering this one as a last resort.

Initially, the phone support was helpful when I was making my purchase. However, when I needed to return the item, it became extremely disappointing. The delivery process was beyond disappointing. I did not receive any phone calls or SMS updates, nor did the delivery person use the intercom as instructed. This caused a lot of inconvenience for me.

To make matters worse, the phone support and delivery people blamed me for the failed delivery. They claimed that I did not answer the phone call, which I never received in the first place. They also blamed me for the lack of parking and the parking ticket they incurred from another delivery. The delivery people left within 2 minutes after allegedly attempting 2 phone calls, which I never received. They made no other attempts to contact me, despite the instructions and assurances that I would be at home solely for this delivery.

Despite all these troubles and inconveniences, the customer service representative simply said, "it is what it is." This was extremely disappointing and frustrating for me.

Overall, I would recommend checking out other stores before considering Appliances Online. The delivery process was extremely disappointing, and the customer service was not helpful in resolving the issue.

So, I recently had an experience with Appliances Online and let me tell you, it was not a good one. I visited their website and saw that they promised good customer service, so I decided to give them a call. I spoke to one of their customer service representatives and they offered me a good deal on a fridge that I was interested in. They even mentioned that there was a $50 cash-back offer on the fridge that I could avail of once I made the purchase over the phone. I agreed to the deal and placed the order right away.

However, things took a turn for the worse after I made the purchase. When I tried to avail of the cash-back promo, Appliances Online's customer service denied that there was any such offer on the product. I was shocked and frustrated. How could they blatantly lie like that? But it didn't end there. They then claimed that the $50 had already been deducted from my order. What kind of cash-back promo is that? It seemed like Appliances Online was just trying to make a hole in my pocket.

I want to warn potential customers to beware of Appliances Online's dodgy scams. They promise price beats, deals, cash-back promos, and good customer service, but they don't honor their promises. They don't even honor what's in print on their website. It's a shame that a company that promises good customer service can be so dishonest and untrustworthy.

To make matters worse, Appliances Online doesn't have a proper customer grievance redressal mechanism. They don't have any time-bound dispute resolution mechanisms, which means that customers have to run from post to pillar and keep waiting for a response from Appliances Online. This is not the kind of experience that any customer wants to have.

In conclusion, I would not recommend Appliances Online to anyone. They have a very poor quality of customer service and promise the worst customer experience. It's better to look for other options and avoid the hassle and frustration that comes with dealing with Appliances Online.

I had a pretty bad experience with Appliances Online. I ordered a fridge from them for around $2,000 and gave them plenty of notice for the delivery day so that I could take time off work and they could plan accordingly. The delivery date was set for Friday, November 26th, and I took the day off work to wait for it. Unfortunately, the whole day went by and there was no sign of delivery. I received an SMS from someone at night saying they couldn't make it and tried to get me to reschedule for the following week.

After speaking to this person, they eventually agreed to deliver the fridge on Saturday between 10am-12pm. However, on Saturday, there was still no sign of delivery by midday. I tried to contact the delivery person repeatedly, but received no replies. I eventually called their customer support and was told that the driver and my deliveries were missing. They tried to get me to reschedule for the following week, but I was not happy with this as they had already wasted a day of my time.

After speaking to a manager, they agreed to deliver the fridge on Sunday. However, they refused to give me a delivery window or time, which meant that I had to sit around all day waiting for them to deliver. When I highlighted this to the manager, they were rude and unhelpful, saying that they could only refund me if I didn't want tomorrow's delivery.

Overall, I was extremely disappointed with the service I received from Appliances Online. They wasted 2-3 days of my time, were rude and evasive with delivery times, and still had not delivered my fridge. I would not recommend this company to anyone.

from "Legendary Service" to "Lackluster Service". I recently had a terrible experience with this online store. I purchased a new fridge and it arrived dead on arrival. When I contacted their customer service, they told me that they don't have a change of mind policy and that I couldn't return the fridge for a refund. I was shocked and disappointed. I thought that a company that claims to provide legendary service would be more understanding and accommodating.

To make matters worse, I found out that Appliances Online ships returned items to other customers without checking them first. This means that you could end up with a faulty product that someone else has already returned. This is unacceptable and shows a lack of care for their customers.

Overall, I would not recommend Appliances Online to anyone. Their lack of a change of mind policy and their careless handling of returned items make them a risky choice for anyone looking to purchase appliances online. If you want to avoid the hassle and disappointment of dealing with this company, I suggest looking elsewhere for your appliance needs.

I've had a lot of trouble with Appliances Online. I've called them many times, but they always tell me to deal with the manufacturer. They even gave me instructions to fix my dishwasher myself! Can you believe that? And when I asked for a refund, they refused. It's been a real headache dealing with them. I'm going to call them again in two weeks to see what excuse they come up with next. Honestly, I'm at my wit's end. I don't have a dishwasher and I can't get my money back. I really think people should be careful when dealing with this company. I might even have to go to the ACCC with my complaint. It's just not fair that I'm stuck with a broken dishwasher and no way to get my money back.

So, I decided to give Appliances Online a try and ordered a treadmill for $2300. I was excited to get my hands on it and start working out at home. However, after waiting for a month, I still hadn't received any delivery notification or updates. I was starting to get worried and decided to call them to find out what was going on.

To my surprise, I was told that there was no order pending and that the item I had ordered was "discontinued". I couldn't believe it! If I hadn't called them, they would have just slept on the payment they had already received. I was extremely disappointed and frustrated with their lack of communication and customer service.

What made matters worse was that they didn't even offer me any remorse or an apology for the inconvenience caused. I felt like they didn't care about their customers and were only interested in making a profit. It was a terrible experience and I wouldn't recommend them to anyone.