Appliances Online’s earns a 1.0-star rating from 0 reviews and 3 complaints, showing that the majority of customers are dissatisfied with their purchases.
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Disappointing Experience with Appliances Online: From Legendary to Lackluster Service
from "Legendary Service" to "Lackluster Service". I recently had a terrible experience with this online store. I purchased a new fridge and it arrived dead on arrival. When I contacted their customer service, they told me that they don't have a change of mind policy and that I couldn't return the fridge for a refund. I was shocked and disappointed. I thought that a company that claims to provide legendary service would be more understanding and accommodating.
To make matters worse, I found out that Appliances Online ships returned items to other customers without checking them first. This means that you could end up with a faulty product that someone else has already returned. This is unacceptable and shows a lack of care for their customers.
Overall, I would not recommend Appliances Online to anyone. Their lack of a change of mind policy and their careless handling of returned items make them a risky choice for anyone looking to purchase appliances online. If you want to avoid the hassle and disappointment of dealing with this company, I suggest looking elsewhere for your appliance needs.
Terrible Experience with Appliances Online: No Refund, No Help, No Dishwasher
I've had a lot of trouble with Appliances Online. I've called them many times, but they always tell me to deal with the manufacturer. They even gave me instructions to fix my dishwasher myself! Can you believe that? And when I asked for a refund, they refused. It's been a real headache dealing with them. I'm going to call them again in two weeks to see what excuse they come up with next. Honestly, I'm at my wit's end. I don't have a dishwasher and I can't get my money back. I really think people should be careful when dealing with this company. I might even have to go to the ACCC with my complaint. It's just not fair that I'm stuck with a broken dishwasher and no way to get my money back.
Appliances Online: Disappointing Customer Service and Lack of Communication
So, I decided to give Appliances Online a try and ordered a treadmill for $2300. I was excited to get my hands on it and start working out at home. However, after waiting for a month, I still hadn't received any delivery notification or updates. I was starting to get worried and decided to call them to find out what was going on.
To my surprise, I was told that there was no order pending and that the item I had ordered was "discontinued". I couldn't believe it! If I hadn't called them, they would have just slept on the payment they had already received. I was extremely disappointed and frustrated with their lack of communication and customer service.
What made matters worse was that they didn't even offer me any remorse or an apology for the inconvenience caused. I felt like they didn't care about their customers and were only interested in making a profit. It was a terrible experience and I wouldn't recommend them to anyone.
Is Appliances Online Legit?
Appliances Online earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Appliancesonline.com.au has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Appliancesonline.com.au has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Appliances Online have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Appliancesonline.com.au appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Overview of Appliances Online complaint handling
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Appliances Online Contacts
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Appliances Online emailssupport@appliancesonline.com.au94%Confidence score: 94%Supportjobs@appliancesonline.com.au78%Confidence score: 78%Hr
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Appliances Online social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025
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