Eureka Forbes

I am having an Annual Maintenance Contract, with M/s Khushi Enterprises, Bajaj Nagar, Nagpur, an Authorised Agency of M/s Eureka Forbes Ltd, for the AQUAGAURD Water Purifier.
My Appliance has developed some functional problem since 29.11.09, I have been complaining to Agency repeatedly, but they are bothering to attend the complaint.
Now, they have even stopped responding to my Telephone call. My AMC is still valid.

We are requesting you to come to our home to surve aquaguard as it has been purchased since 1years 4 months. We have already made a call to the company about but no response is found.
I hope you will act upon my request.
Product purchase bill no of my is:
Ms. Tilak raj
Bahadurpur, hashiarpur
Date: june 6, 08
Bill no: 2802
My mobile no: [protected]

I purchased one RO water filter Forbes make for which i was assured service from Eureka Forbes Nagpur. With in one year the Power supply unit failed in the month of May [hottest part of summer]. The unit was replaced after a number of trials by the service engineer. After fifteen months of this replacement the power supply failed again, which was replaced but then the entire filter was damaged.

1. The over flow water which earlier used to stop periodically now does not stop.
2. The water earlier used to flow smoothly now flows with a jerk and noise.
3. The water leaks from all over keeping the surrounding of the filter wet and unhygienic.
4. The service engineers are now avoiding visiting and giving service.

I made AMC for Water Purifier (Aquaguard Classic) for the period 26/04/09 to 27/04/2010 paying Rs.950/- with the Service Centre, Badamtala, Burdwan (code 2646) under Kolkata juridiction. But no body visited my house on behalf of yours after the contract inspite my call over Phone for repairing & service of my purifier. Machine is not working and not getting water for last ten days. My customer code [protected]. Contract receipt No. [protected] dated 26/04/09. I shall be obliged if you kindly look into the matter and them accordingly. My Tel. No. [protected]. Mob. [protected]. Burdwan; Khudirampally; Bahirsarbamangala (W) 713101 . emil address: babul_moin54@rediffmail.com

No Service Back up. Dealer in Fardibad, Legend Service Center is the worst service provider.

Water quality in Fardiabad is worst in India and on the top of that Eureka Forbes has appointed Legent Service as their service center.

They do not pick up the phone so there is no point giving the service either. Try their service center no : [protected].

Get the Lucky coupon in case you are successful :-)

After buying RO system, we are still dependent on Mineral water bottles.

I will throw away this system and planning to buy KENT.

Is any body from Eureka Forbes hearing ?

Sanjay

I have the problem in Eureka Ro system. They checked TDS level of my home i.e 560 TDS & suggested me the machine which is will minimize 90% of the water level means the water level will be approx 60 TDS. now since last 5 month the water level has gone below 25 TDS & which is much harmful to the body . Many times i complaint to the authority to solve the issue but no progress in the case so now i am planning to Sue the company so please help me or update me in the concern case.
Jayesh Vyas ([protected]) Email id :-jayesh_vyas@yahoo.com

Sir,
I brought aquauard reviva from 18.05.2010 unit serial no. 6002235 is now work properly after local servicing 7/18, ankita complex second floor, civic center jabalpur (M. P. ) there are no action taking place on my problems.
Thanks
Sanjay sadhu

Request No.: [protected] lodged on 12 July 2010
Cust no.: [protected]

I am the owner of an Aqua Guard Royale water purifier. At the beginning of this year, when the AMC of the above mentioned water purifier was renewed, a technician (Sanjay) visited to change the filter and carbon as is the case every year. However, while finishing up, in his hurry, he forced the cabinet shut. In doing so, he managed to break off the end where the screws go in. He didn’t mention it to me that it had broken off. He quietly hung the purifier onto the wall. That’s when I noticed that the front panel was hanging loose and not closed shut as before. When I inquired with him why he didn’t shut it properly, he said that it was broken and needs to be replaced. He said that he would place the order for a new piece as soon as he returns to office. Please note that this was in Jan 2010.

Since then I have been following up with the service centre, but all they say is that the part has not come yet.

On 12 July 2010, I lodged a request ([protected]) with Eureka Forbes and mentioned all these details to them. I asked them to send the cabinet as well as the carbon which needed to be changed. Finally, after many calls, on 22nd July, a technician came over. When I inquired about the cabinet, he said that he had no clue about this and had come over for servicing. I asked him to change the carbon, if he had brought that along. He had the carbon and he changed it. However, he did not have the proper tools to open the casing which held the filter, in order to clean it. He struggled with it, trying desperately to force it open with his feet. For hygienic reasons as well as fearing that he might just break that, I requested him to leave that and finish up. When he turned on the aqua guard, the red light did not come on. I wrote down all this in his job sheet and mentioned about the light, missing screws and the cabinet that needed to be replaced.

After he left, I called up Eureka Forbes customer care, spoke with Mr. Mayur Mehtra (supervisor) with whom I was in touch with regarding this issue. He, then, directed me to speak with Mr. Som Shankar (Service Dept.). His contact no. is [protected]. I contacted him and narrated the entire matter to him. He promised me that he would look into this and call me back. After a while, I got a call from him and he promised me that the cabinet would be replaced in 2-3 days. When no one turned up after 4 days, again I called him and he asked me to wait for another 2-3 days. This went on till 9th August, when he finally mentioned that he has forwarded the request to Mr. Milind, Vashi office who would do the needful.

When I contacted Mr. Milind on [protected]/2252/2095, he assured me that they will replace the cabinet in 3 days. When I followed up on 12th Aug, the executive said that the technician will visit my place by 5:00 in the evening. Unfortunately, there was no sign of a technician. When I called again on 13th Aug (today), Mr. Milind would not take my call. The executive assured me that the technician will visit today.

At 6:00 pm, the same technician (who broke the cabinet in the first place), came over. I asked him if he had brought the cabinet as I didn’t see anything in his hands. He pretended to be ignorant of this matter and said that he was asked to come to take care of a break-down. I, politely, asked him to leave.

It has been eight months since this incident. All their people are doing is passing on the issue from one dept. to another. And to top it all, they are sending their technicians asking them to feign ignorance of this matter.

The consumer courts should not be lenient in dealing with this company luring customers with false promises and absolutely nothing to show for it.

I have a eureka forbes storage water filter 18 litres capacity.
I need to get it serviced but and the cartridges changed but even after repeated complaints and phone calls to customer care number i have got no response. Every time i call up i am told that the problem will be solved within 24 hours but it's been 2 weeks since i started calling the company. Their after sales services are completely lame and misleading.

I have purchased the lastet of the Eureka Forbes water purifier ( Aqua Gold ) in November 2007, at the time of purchase the sales person and the company promised to provide maintenance service every 3 months and has collected additional charges as maintenance fees.

On the 18th of this month (April 2008 ) back i have lodged a complaint to their customer care and duly received a reference number, for which the service personal or the technician was to come to my residence and attend to the problem within 24 hrs, but even till date no one has turned up.
when i call the customer care the executive just says sorry for the inconvinience caused and also promises that one of the technician will call be within 2 hrs . She also provides with the contact number of the manager Mr.Bramha ( hope its the correct name atleast), this person mobile rings all thru for almost 10 times and then a lady answers to say mr. manager has left his mobile phone at home and gone out and will return only late in the night.

I dont understand what sort of company is this and what sort of customer service do they offer, if anyone has approached the consumer court, pls guide me thru, i will surely want to take these guys to the court and see to that they pay for their negligence.

I purchased an Aqua guard water filter expecting good quality & reliable after sale service, but my experience has been disappointing. The service support is very poor & it's difficult to get timely response from customer care.
I recommended to all, not to purchase aqua guard water filter.

Water purifier(RO) sometime works ,sometimes not. We have already done AMC of our water purifier. After Service engineer visit, RO works properly, after sometime (approx one month) our purifier do not work.
Photo attached switch is on but RO not working.

N.K.Bhaskar
[protected]
[protected]
shubhienviro123@gmail.com
Rajat Vihar Sector62, Noida

We Log the Complaint and ID is: CM-170425-[protected]

I have purchased 2 product and for both of the product I have purchased extended AMC and warranty. But only one of the product have been updated. I have been contacting the teams for more than a month but the team is keeping me waiting. My call is kept on block list by the sales person. No one is responding to my query.

Service complaints are not attended even after a week
Paid annual maintenance contract
Still not attending even though the water purifier stopped working for past one week

Refer to your request no.CM-061224-[protected]. No one has called me so far to resolve the matter. Against the payment of Rs.2,804.00, you have refunded only 1,804.00. Please refund the balance Rs.1,000.00 immediately. Almost a month and still following up for refund.

I'm contacting Eureka Forbes - India from last 6 days to replace the filters. My water filer is not working and is dead. Its poor response from Seniors as well.

Please return my AMC money back since you do not provide any service.

Please help me.

Best regards,
Sanjeev Jaswal
[protected]

Cheating ,Delay in service,

Service people always come at night 10.00

All Pakistani group they dont know how to talk with customer

Past 5 days i am continuously calling their customer care and written e-mails to them but nobody bothered to call us.

This is the complain number

Dear Customer, your complaint no. is WO-030723-[protected]. Our technician will visit within next 24 working hrs to attended to your request. -EurekaForbes

Worst service, Don’t but Eureka Products..

Worst service, Don’t but Eureka Products..