The complaint has been investigated and
resolved to the customer's satisfaction

Resolved Etihad Airways — booking cancelled not refunded

I brings this to your kind attention that i have booked a flight ticket on 5th september 2008 through online by paying from my credit card. But due to my plan changed, and promised by etihad that this ticket cannot be used any more as this is a promotion ticket, i canceled my ticket and requested to refund the money afther the required deduction. The ticket cancellation ref. No. [protected].

Etahad promised me that my money will be credited back into my credit card account in 22 to 30 working days. But as of today, it is overdue of 40 days but nothing was credited into my account from etihad. I have called call centre and logged complaint so many times, but each time staff giving a default reply of “email sent to the concerned division and please give us a call after 24 to 48 hrs”. But so many 24 hrs are passed.

I have been paying interest to bank for the amount which is still pending with etihad.

And today on 20 november 2008 when i called them back and they are replying that my request had been taken to refund the money again they are asking me to wait 22 to 30 working days. When i asked them why it is again to wait for 22 to 30 days ? They replied they have taken the day of my complaint as ticket refug request.

Then when i asked them that if i do not request to refund the money, what will etihad do ? They said etihad will not refund the money if we do not request.

Regards,

Hameed
Mobile no. [protected]
Abu dhabi