Etihad Airways
Reviews and Complaints

Why does Etihad have to be so greedy? Those people have so much money, they waste it like it is getting flushed down the toilet. Etihad is the worst airline in the world.

To put simply and bluntly; Etihad airways can be a greedy airline!

I was on a flight that day also that was delayed due to fog closing the runway at Abu Dhabi.
Our plane wasn't carrying enough fuel to circle Abu Dhabi for 12 hours which is completely understandable and so it diverted to Al Ain. We sat on the ground there for what seemed like an age before returning to Abu Dhabi. I too was disrupted in getting back to London but it wasn't the airlines fault. I was taken care of by Etihad with hotel and meal costs. Inconvenient yes but not the airlines fault. I saw your youtube videos and I thought your "video evidence of the delay" in order to try and wangle an upgrade was laughable to the point it was almost embarassing.

Etihad does not have a customer services department. They do not care at all about the welfare of their customers.

If something goes wrong you will never get any help from them.

So if you value your time and life - Dont fly with etihad.

The staff are ignorant and arrogant.

CEO of etihad James Hogan should be sacked. ABC News likened him to " A Boy in a Lolly shop"

Spending all the sheikhs money but not building a proper business with it.

They have now resorted to cost cutting and offering cheaper fares - They are going down - Avoid them at all costs.

At least you are given a meal, forget the fact that the airline delivered you safely to your destination so you could rant on this thread. I feel sorry for the poor flight stewardess that had to serve you.

I have found Etihad Airways attitude appalling in my experience aswell having suffered major delays and a flight diversion and their customer service and staff are an absolute joke. I will never fly Etihad airways again- If given the choice and you want a cheap flight most middle eastern airlines are excellent. Just avoid Etihad airways in my experience see http://www.youtube.com/etihadflight for details...

i support u etihad guest fully!instead of takin it out on the crew who have no idea how seating system works, deal with the ground staff.plus if u check in late, chances of getting seats together are next to nil.so be on time, early, and check your boarding passes before you board the plane!

I wish to lounge a complaint against the flight attendant, the poor handling of a simple matter by the flight attendant. In state of doing what is part of her job to fix a simple mistake that was caused by the airline she was shouting using an un appropriate words I think that was vary wrong and with such service I will not fligh with Etihad again, I have never came across an airline who ask a family to exit the plane at that time without fixing there mistake or giving them an alternative, I really hoop that this will reach someone who will take action.

i believe in one thing ; if you treat people nicely then in return you will be treated nicely too..
i strongly believe there must be a reason why they off loaded you
i dont believe that the crew called your wife a dog in front of others because that can be used against them by the airline to terminate them
i've been to casablanca myself with etihad and the passengers were so rude and demanding
i never want to go to this place anymore
i feel sorry for the crew and sympathetic really they have a tough job
and one more thing; you should really check your boarding pass before you receive it
and all of that horrible experiences of yours could be avoided at first place..

as we read this email we cannot just judge the people on how you were treated on that flight. i suppose you didn't tell the whole story before you posted things here. did you or did you not gone wild on that flight. since you are not getting the seat that you want, how did you respond on the crew? i mean...there are no reasons why they will off load you if they didn't think that you're a threat to them. you must have said something that made them feel that you're not safe to fly with.

I feel for this family and think they should follow it up further beacause the way they were treated was disgraceful and embarrasing not to mention humiliating.

First time we had etihad airlines very bad experience with food and service.We never expected like that.18 hours journey.New York to Saudi.We were starved.

Reference : Missing/Lost Baggage

My family and I travelled On Eithad airways as follows:
> Routing : SFO - AUH - PNQ

Upon reaching PNQ (Pune, India), ****ALL**** the 4 bags were MISSING.

I followed up with PNQ local Jet Airways staff (PNQ handling agent for Etihad Airways).
- No information was provided on possible location of the above bags.

We have also called up Etihad Mumbai "Mishandled Baggage" call center (+91-22-[protected]) and Abu Dhabi call center (+[protected]).
- No information was provided if the 4 checked-in bags left SFO for AUH and from AUH to PNQ.
- Customer service person estimated a time of 12-24 hrs to determine location of baggage.
- Further verificaition and final delivery of the 4 bags will possible take even longer

In the meantime, we are forced to purchase clothes and other essentials due to the missing bags. Furthermore, we have travel plans ahead from Pune and are in Pune city (PNQ) only till June 9th, 2016.

It just goes to show the following:
1. Failure of Etihad airlines to transport the bags (read all bags) despite a check-in at SFO 3 hours prior to flight departure and a 8.5 hour transit time in Abu Dhabi (AUH).
2. Inability to trace the bar-code of the baggage tags in a swift manner despite all data provided in the PIR report.
3. Inconveniences and hassles -emotional, physical and monetary caused due to the failure of Etihad airlines to deliver all check-in bags on time.

despite numerous emails the duty free section are not responding about a query regarding an item i bought on board duty free shop.
i urge everyone not to buy any item since you wont get any assistance(including warranty) if something goes wrong.

Etihad for surely has a pathetic customer care service. Because of this I did not even get to travel with Etihad.. their customer care people are worse than recorded messages. They just have little information based on which they misguide the travellers. they are not even ready to check and confirm. I had a flight with a stop over at abu dhabi for 13 hrs. When I called them to check if they can provide me any facilites for long stop over, they told me tthat i need a transit visa to even stay inside the airport. Now which airport will ask for the transit visa if you are staying in the airport. But yes as per Mr Mohammed and Some other guy etihad needs a transit visa for us to stay in the airport during stop over guys. And they do not even help us for that. They asked me to go to UAE embassy in the last minute to get my transit visa.
seriously i am not a constant traveller but i myself felt that this is most foolish thing i even heard of. i finally had to cancel my flight and book with another airways. would never again go back with etihad.

Date: 20th November 2014

Subject: Missing baggage

To: Etihad Airways

Sir, Madam,

Please search the baggage, On the Name of Pascua/LeaMs with connecting flight number
AUH EY 421, JED EY 311 Last November 17, 2014, with stamp number EY544583.

Please if you found it just forward to King Abdul-Aziz International Airport baggage services as soon as possible, there is very important document inside of bag.

Thank you and more power.

Fernando Pascua Lea Pascua
Husband of Lea Pascua Owner of baggage

A unevitable experience which can happen to anyone when you are traveling with Etihad Airways. Bad part is it is at no mistake of passanger. This airlies promisses about good service but when situation comes, ground staff is horrible. Seems they are having disconnect between projecting their image and people executing them at the airpot/fligth.

Below is the situation:
1) I was traveling from Mumbai to New York via Abu Dhabi. My Mumbai to Abu Dhabi flight could not land at Abu dhabi on Mar 16th due to Fog. Totally understable that for safety reasons they landed flight in Muskat but the problem starts here. Flight attendants did not inform us before landing in Muskat what we will be doing in Muskat and how long we will be waiting there. Most of the passangers (including me) had connecting flight which we feared missing. We waited for 1.5 hour in plane then we were deboarded in Muskat. When we got down we were not kept informed what will heppen with our connecting flights. Lunch provided with 50 minutes wait in line. We were flown back to Abu dhabi after 3 hours. When i landed at Abu Dhabi with all the anxity i realized that I missed my New York flight.
2) I was told that I would be helped at airport with all the question/arrangements for next fligth. But what i saw is ground staff is working at very slow pace and handeling each customer care in 15 to 20 minutes. All the passangers were shouting and frusterated as staff was very unorganized and very casual with the sutuation.I had to waited in line for 5 long hours to get boarding pass for my flgith after 18 hours (not to forget it was after noon and I was awake all night).
3) I did not complain much but requested for hotel accomodation to crash and just sleep. No hotel accommodation provided as Abu Dhabi has only 30 to 50 rooms and all were booked. No phone card was provided .
4) I slept on sofa in Launge and some how spent 18 hours. I reached on time but next day again again same story flight got delayed by 3 hours. I feared that my luggage wolld have not been transferred to the flight to New York. I talked to Etihad employees and I was told that my luggage is moved to the plane i was boarding.
5) I reached JFK on Mar 16th just to realize that my luggage was never moved to my New York flight. I was so angry that Etihad Airways gave me false information.
6) I got my luggage after 44 hours from when i landed. On customer service recommendation I sent email to baggageclaims@etihad.ae to get my luggage. I claimed for compensation for not getting my luggage on time but I got a reply from customer service that I will not get compensated because New York was my country of residence and they don’t pay copensation. Seems they make their own set of rules and apply them for their own benefit.

Booking code is - LTNKOE
E-ticket number is ETKT 607 [protected]

Similar experience here: no proper compensation for delayed Not up to the standard they claim

We just took etihad for our last trip from Geneva to Seoul and had a very poor experience. The plane was brend new and the service standard but far from the exceptional they promote. What was howver very bad is the lack of communication and help when our plane back was delayed. We ended up missing our connection in Abu Dhabi ( the last airport in the world where you want to spend time unless you fancy 5 hours in a McDonald type environment). Any other decent airline will offer access to the lounge or hotel if you are delayed by more than 6 hours in your journey.
Definitely the last time we traveled with them

Etihad does not have a customer services department. They do not care at all about the welfare of their customers.

If something goes wrong you will never get any help from them.

So if you value your time and life - Dont fly with etihad.

The staff are ignorant and arrogant.

CEO of etihad James Hogan should be sacked. ABC News likened him to " A Boy in a Lolly shop"

Spending all the sheikhs money but not building a proper business with it.

They have now resorted to cost cutting and offering cheaper fares - They are going down - Avoid them at all costs.

i have booked a return ticket when i last travelled from london to india...return ticket is in nov...when i was booking ticket the agent did promise me to change the date if i dont travel back in Nov...so i took the ticket coz he promised me to give flexible outbound date...but now when i called in to change with customer services he goes no cancellations, no date change nor a refund be given...i m stuck now...neither i can travel on flexible dates when i got leave approved from my work nor i have a flight which eithad can change the date on it...its such a shame on eithad...i really got impressed when i first came to this airline...i was regular customer for emirates but changed coz they did mess my dates on flight the same way...Never would travel on eithad n would suggest any of my friends around...u r losing hell lot of customers...

I agree with you. i travelled with my two years old and with my husband. we three didnt get good service. I felt like i flyed in a buffalo cart because of my body pain after flying Worst flight service and i my baggage is damagedfor which i didnt get any claim.if u know what to do let me know.

I like flying with flight. and I have travel by "Etihad Airlines" so I would want to share my experience about "Etihad services" with you. I would suggest, you should read about my Etihad Airlines experience. http://cheapairlineservices.blogspot.in/2017/02/etihad-airlines-explore-world.html
thank you.

My partner was a passenger on Etihad airways from Johannesburg to Hyderabad. He was due to make the return journey on the 26th of January 2013 but unfortunately died in Hyderabad.
We requested a refund for him and myself for the partly used ticket under the sad circumstances but the only response we have received so far is that the refund has to be made into a South African bank account. This does not make sense as payment was made by credit card and therefore refund should be made unto the same credit card used to make the purchase. Furthermore, I am not resident in South Africa and do not have a bank account there.
I explained this to Etihad South Africa - no response to date (Feb 20th 2013) and I complained directly to Etihad online complaints centre (March 12th 2013) - no response.
It seems to me that their intention was never to make the refund and their unresponsiveness to the valid issues raised confirms it. I will never use Etihad again and urge anyone to avoid them if possible - there are better UAE airlines - Qatar and of course Emirates who have always provided sterling service.

Respected sir / madam

I suppose to travel on 16th april on flight ey 7601 connecting to ey 45 and thn to ey 7926 from mumbai to abu dhabi to dublin to glagow.

I reached airport in time, but poor immegration servicehavin 15 + counters and only 4 of them operational took enough of my time, even though I have chkd in my luggage immegrated but missed my flight. I still carry my boarding pass and and immegration stamp and hence I request u to refund me my fare as it wasnt any mistake from my side in attepting to board flight in time. I asked the respective counter and they have given me abv
respected sir / madam

I suppose to travel on 16th april on flight ey 7601 connecting to ey 45 and thn to ey 7926 from mumbai to abu dhabi to dublin to glagow.

I reached airport in time, but poor immegration serviced took enough of my time, even though I have chkd in my luggage immegrated but missed my flight. I still carry my boarding pass and and immegration stamp and hence I request u to refund me my fare as it wasnt any mistake from my side in attepting to board flight in time. I asked the respective counter and they have given me abv (guestaffairs@etihad. ae) mail id and hence the abv mail.

waiting for ur reply.

maheshkumar v patil

I agree: travellers never fly Etihad.
They owe me a refund for more than 500USD for a 10days delay of my luggage and they never refunded a single penny.
This airline company has no reliability at all.

It was my first bad experiences with Etihad. I never heard before and surprised me that carrier can cancel the whole trip without customer consent. As everybody mentioned the Customer service is horrible, they can not resolve the issues. I booked the flight by Priceline and I missed the flight though it was not my fault because flight left earlier than scheduled. They asked my to pay to change the flight and I was ready to pay for it. Suddenly, I got an email that my flight has been cancelled due to no show. I called the Priceline customer service and they asked me to rebooked the flight with change fees $600 each ticket and I was ready to pay it. But they tried to rebook but unable to do it because of cancelation. When I called customer service of Etihad Airline they asked me to rebook with double price.
Never think to go with Etihad and tell others not to go with them. Please stay away for this kind of the carrier.

Respected Concern,
Please advise me what should I do about my issue which i am facing last few days from Etihad airways.
Sir/Madam,
1st Flight 4th of April I Traveled on Etihad Airways From Lahore to Abu Dhabi by flight EY242 Departure at Early morning Arrival Abu Dhabi at 9am Local time of UAE.
2nd Flight Same day from Abu Dhabi To Basrah by flight EY553 Departure at Afternoon Arrival at arrival at Basrah 1400 Hrs.
Complaint,
I deposit my one Black Medium Size Baggage in Lahore & get boarding pass & Get Update From Abu Dhabi From Office They Told Me My Baggage is Traveling On same Flight. But When i Reached Basrah i Did not received my Baggage on Air port.
So From Same Day i Am Complaining & Follow up But Still I Did Not receive My Baggage. Now They Are Telling Me possible you baggage is not loaded from Lahore So you Have To Check From Lahore. Actually this is not my duty to do Etihad air line shoulde do it but they are telling me to contact with Lahore.
Now Please advise me what should i Do.
I Send All detail To abu Dhabi Head Office But Still No Reply.
Please Find The Attachment Of my Boarding & Baggage Copon.
Traiq Akhtar +964-78-[protected] sami_tariq2006@yahoo.com

I have booked ticket for may family, then later on I changed the return date and paid extra, in total I paid close to $4K, which a lot of money.

On travel date 4/5 EY318 from Riyadh, they denied us check in claiming that I did not pay for changing the booking, which is not true. After hours with Etihad support, they said that yes the payment is confirmed. However, it was too late, and they will not help us with alternative flights. I paid a lot of money and Etihad refuse to help. I called my bank and they told me Etihad was holding back the payment. Etihad also saying that it is not refundable ticket, so tough!.

I need to escalate to the right management level and I want my money back. Pleas help.

I don’t think Etihad Airways are human beings who care about serving people and ensuring that there is fairness, transparency and good will amongst your clients. For me to be sending 15 emailsis just wrong. I have contacted the Travel Agent who advised me that the refund will only come to (South African Rand) R3 826. If I recall i paid (South African Rand)R14 998 for 2 tickets. You mean to tell me that I have just LOST (South African Rand) R 11 172 to Etihad? after sending 14emails and waiting for over 9 weeks you mean to tell me I lose out? I got a phone call this morning from a guest relations officer who said to me there is nothing more that can be done, but I pointed out when I asked the travel agent to re-book the flights, I was informed there were no seats available for the sectors on my tickets. So I then had to cancel the tickets and now I am being punished. Not only didn’t I fly with your airline but I have lost R 11 172. You have stolen my money for a service I did not receive. You are thieves not an airline. Is this how you treat all your customers with such daylight robbery? Is this how a World Class Airline cheats its customers? I am shocked beyond measure. I am NOT HAPPY with this. This is NOT ACCEPTABLE. I DEMAND that this be corrected immediately. And do not send me an email to say you appreciated my patience or I must send this to your social@eithad email account, rather send me a DIRECT phone number to a manager I can talk to who will RESOLVE this matter. This is DIGUSTING of you

I have a bad experience with Etihad. I booked tickets 2 days ago and before proceeding to booking confirmation I get advertise that cancel fee and change fee is Nil as plans do change for many people. However today when I went to change my reservation, my call got diverted to some centre.Upon asking regarding my change in date, they mentioned 135 GBP change fee per person + difference in amount for fare shall be payable. After lot of argument regarding this change fee which of course never told to me before nor I got any reference in policy, I got angry and asked them to cancel the ticket. But I got surprised they said the ticket is non-refundable and will be forfeited if cancelled. Hence I don't have choice but to go for change and pay the fee, but again when I received the new ticket there is change in ticket price than the additional amount I am supposed to pay. Again I called them and asked why this difference, for which they said it's a mistake but we will deduct whatever I am told at the time of booking... I am waiting for further surprises..
NEVER GO FOR ETIHAD...miserable service.

sir. how to i request the electronic ticket. my electronic ticket was missing. i'm arrive last april 3 from jeddha.

please i'm waiting for your feedback...

RQID: 096233: I boared the flight from Trivandrum to Almaty in Ethihad Aiways. My baggage was stolen by Ethihad staff on the pretext of Excess Baggage, since i refused to pay bribe. ( but agreed to pay excess baggage charges)Now i wrote to Ethihad for compensation and they are trying to support their staffs., but claim to have the best customer service levels? Looking for justice and compensation of 1 Million dollars.

In no way can this airline be given negative PR in this manner...Ok fair enough it sounds like you had a difficult and unpleasant time flying Etihad Airways and in that situation it would also upset and anger me however...

For an airline that has WON so many awards, in such a quick time and being such a young airline as it commemced operations in 2003...it seems some what unfair.

This airlines product and service is one, that is incomparable to that of other airlines for its incredible hospitality in todays tough world of the so called 'Low Cost Era'...(CLARIFY - - -In no way is that incinuating Etihad Airways to be 'Low-Cost').
I have flown many many many airlines into all 4 corners of the world, and by far...some how... Etihad will and shall remain and airline I cannot fault in anyway what so ever, and unfortunatley beats any other arab and western airline on service and Product by incredible distance.

I flew with them from Johannesburg to Manchester and i was supposed to be upgraded with my 'Etihad Guest' miles, however the system at Johannesburg Airport deleted the booking and I ended up traveling economy. When I landed in Abu Dhabi I was greated off the aicraft by a pleasant Etihad staff member, who could not appologise enough. She took me and my family and gave us first class lounge access, our miles refunded, and a free upgrade for our next trip abroad.

Clearly people have different experiences, but i feel it is upto the Traveller to decide for THEMSELVES who they fly.

Travellers...don't believe everything you read!

i have travelled with this poor quality Etihad airway on 6th Nov 2011 and till now i am looking for my luggage. where did it go?

etihad airways has the worst customer service you can ever find, there is no guarantee that your baggage is safe with them the only reason we commute with this airways is they are cheap when compare to others. so my request with all the future commuters is not to carry any valuables in your main baggage while travelling with ETIHAD AIRWAYS, or else you will land yourself in a helpless situation which i have experienced while travelling from dublin to hyderabad. on 9th october 2010. they missed to transfer my baggage at abu dhabi airport which was my connecting destination for hyderabad flight and after waiting for almost three hours at collection point they never bothered to inform me about my baggage and only after the conveyor belt stopped i went to inquire, one of their executives who was literally standing 5 feet away from the baggage collection point had the list of passengers who missed their baggage at abu dhabi, enjoying by looking at the troubled passengers. one more thing never give your passport to any of the staff of ETIHAD AIRWAYS at their complaints counter or else only god will help you coz they even swapped my passport with another lady named mamta at their hyderabad counter and i'm fortunate that god helped me and i realised intime and managed to catch her at the exit door.

s m ahmed.

to whom may it concern
I flew from Islamabad to sfo on 19 jan 2009. I had 3 bag for the third bag I paid Rs9800 which is equall to US$125. My three bag was booked all the way to SFO last destination.When I came to JFK the immigration took a lot of time so I missed my connected flight then I went to United tkt counter to catch the another flight to SFO. All three bags were with me when the United tkt agent saw me with three bags she said I amgona chage you for the third bag. I said I already paid in Islamabad also I showed my receit but she said no. Any how I had to pay again$125. It does not make sense to me why I had to pay again. I need to be reimbursed my Us125.
My contact
Iqbal Ahmed
[protected]

Hi I to have complaint regarding my luggage in my bag. I travelled from Newyork to Mumbai on 21nd March. When I reached Mumbai I found that my luggage in the cargo bag was tampared. I found that my sony handy and charger for laptop is stolen. Is there a way I can complaint? My luaggage ref number is 3QFQUN /SEQ NR 038

I have already send an email 3 times to guest services and still no reply!
Very poor customer service indeed.
Please confirm your email address.

Booking Ref UUUE9F

Flight from LHR to Bangkok 10 November 2023 delayed arrival approx 4Hrs38Min Request compensation for Mr Duncan Griffiths and Mrs Penelope Griffiths. Delay was due to aircraft change just before boarding.

my email:- duncangriffiths@hotmail.co.uk

My bag was handled roughly and spoilt while travelling from Dammam to Barcelona.

I cannot travel with the bag as the handle is completely destroyed

Booking : TOK8FT

Name : Bhaskara sastry Gunturi

Date : 09/23/2023

Depart : ORD

arrival: AUH

I did not get served with Asian Vegetarian meal as per the staff they do not have Asian vegetarian for my booking. This is so inconvenience for 14 hours flight , I had to eat only the bread.

Thanks

Bhaskar

Hi!

We have a flight tomorrow, 21.09.2023, at 12.00 am. It’s been a day and it is still saying “ WAITING FOR REQUEST CREATION APPROVAL”

Please approve it before tomorrow!

Our application numbers are as followed:

0101545646062023444084878

0101525149532023444086876

0101234030262023443931068

Please please!

This is my last attempt to reach out a senior staff. the level of service and the ability to resolve issues is below Zero for a business class customer.

I need to talk to a senior staff who cares about the Brand.

I have a list of complaints from my recent experience as a business class client.

I have traveled with Etihad in the month of Feb and paid 1600+ USD. After 6months they have charged again on my credit card and there is no proper response from the customer care. How can Airways store user credit card information and charge after 6months. If I didn't check my transactions I may have lost my hard earned money.

I applied for visa for Abu Dhabi. On 9th July for 48 hours transit visa. . And I check online and there I see this msg.

:- {Waiting for request creation approval}

I want to what is ment this please explain me.

Amresh Rajkumar sakolkar

:- 0101027780092023434689266

I purchased a through flight from Melbourne, Australia to Berlin, Germany. Due to late arrival in Brussels I and around 5 other passengers were too late to board the connecting flight. Etihad then said I had to purchase a new ticket. This connecting ticket cost over $1000 and the other passengers were offered the connecting flight for no charge.

The transaction online failed .

I did not receive any emails confirmation

Nor any ticket number .

Still I was charged the ticket fare .

When contacting the customer service ,

They say they don't keep track of their

emails ...