The complaint has been investigated and
resolved to the customer's satisfactionResolved Etihad Airways — poor service during flight diversion
resolved to the customer's satisfaction
Through this letter, We would like to bring to light the suffering of passengers during their 26-hour journey from Chennai to Abu Dhabi in the EY-276 flight on 31/12/2008.
The flight which was scheduled to take off at 15.20 took off at 19.15 hrs. Before reaching Abu Dhabi Airport it was diverted to Al Ain at 22.00 due to bad weather and finally it reached Abu Dhabi only at 10.30 next day. During this time no proper food or accommodation was provided to the passengers. There was total confusion in the airport as the authorities did not know where the flight had been diverted and what time it would reach the scheduled destination. When I approached Mr. Ridhwan, the duty manager-in-charge to know the whereabouts and the condition of my in-laws who were travelling in this flight, he could not answer as he was not informed.
I request you to investigate into the matter and take appropriate action as early as possible. Given below are the details of my in-laws who travelled in the EY-276:
Booking Ref. 5EGH2A Mohammed Hussain N Mr, Hameedunnisa M Mrs.
The complaint has been investigated and resolved to the customer's satisfaction.